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How Learning Management Solutions Meet Compliance & Regulatory Requirements
How Learning Management Solutions Meet Compliance & Regulatory Requirements
How Learning Management Solutions Meet Compliance & Regulatory Requirements
How Learning Management Solutions Meet Compliance & Regulatory Requirements
How Learning Management Solutions Meet Compliance & Regulatory Requirements
How Learning Management Solutions Meet Compliance & Regulatory Requirements
How Learning Management Solutions Meet Compliance & Regulatory Requirements
How Learning Management Solutions Meet Compliance & Regulatory Requirements
How Learning Management Solutions Meet Compliance & Regulatory Requirements
How Learning Management Solutions Meet Compliance & Regulatory Requirements
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How Learning Management Solutions Meet Compliance & Regulatory Requirements

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How learning management solutions meet ISO 9000 and ISO 14000 series and regulatory compliance requirements and reduce audit headaches.

How learning management solutions meet ISO 9000 and ISO 14000 series and regulatory compliance requirements and reduce audit headaches.

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  • 1. Your Partner in Learning Solutions Case Studies Marc Blumenthal Managing Partner September 24, 2008
  • 2. LMS Compliance Examples <ul><li>Background </li></ul><ul><ul><li>Enterprise Knowledge Platform </li></ul></ul><ul><ul><li>1,000 + Companies </li></ul></ul><ul><ul><li>70 Countries / 27 Languages </li></ul></ul><ul><li>Typical Requirements </li></ul><ul><ul><li>SCORM / Classroom Management / Testing / Reporting </li></ul></ul><ul><ul><li>Competencies / Job Roles / Certification Tracking </li></ul></ul><ul><li>What We Almost Never Hear From Clients </li></ul><ul><ul><li>Can You Just…… </li></ul></ul>
  • 3. LMS Compliance Examples <ul><li>What We Learn During Demonstrations </li></ul><ul><ul><li>Employee Manuals / Policies / Procedures </li></ul></ul><ul><ul><li>Work Instructions / ISO Documents / Safety Notices </li></ul></ul><ul><ul><li>Dozens or Hundreds of Documents </li></ul></ul><ul><ul><li>Document And Content Management Systems </li></ul></ul><ul><ul><li>SharePoint / Alfresco / Documentum </li></ul></ul><ul><li>Low Hanging Fruit With A Very High Value </li></ul><ul><ul><li>Launch URL / Enroll / Track / Confirm </li></ul></ul>
  • 4. LMS Compliance Examples <ul><li>Case Study – Qlogic Corp </li></ul><ul><ul><li>Leading Supplier Of Networking Solutions </li></ul></ul><ul><ul><li>Controller Chips / Host Adaptors / Fabric Switches </li></ul></ul><ul><ul><li>Publicly Traded / 1,000 Plus Employees </li></ul></ul><ul><ul><li>ISO 9001 / ISO 14001 </li></ul></ul><ul><li>QLogic’s Challenge </li></ul><ul><ul><li>Over 400 Different Work Instructions / Procedures And Policies </li></ul></ul><ul><ul><li>Changes / Review And Sign Off By Employees </li></ul></ul><ul><ul><li>ISO Audits Proving Too Difficult And Time Consuming </li></ul></ul>
  • 5. LMS Compliance Examples <ul><li>QLogic’s Objective </li></ul><ul><ul><li>Comply with ISO 9001 and 14001 Training / Notification / Review And Sign Off Requirements </li></ul></ul><ul><ul><li>Pass Audits Without Negative Comments </li></ul></ul><ul><ul><li>Achieve The Objective Efficiently </li></ul></ul><ul><li>What We Found </li></ul><ul><ul><li>Policies / Procedures And Work Instructions Were Being Updated And Maintained In Microsoft SharePoint </li></ul></ul><ul><ul><li>400 Documents And 1,000 Employees – Too Many Combinations And No Automated Tracking Or Reminders </li></ul></ul><ul><ul><li>Audits Were Expensive / Time Consuming And Not Going Well </li></ul></ul>
  • 6. LMS Compliance Examples <ul><li>The Solution – “So Simple” </li></ul><ul><ul><li>Document Naming Convention </li></ul></ul><ul><ul><li>Catalog Entry / Launch URL </li></ul></ul><ul><ul><li>Enrollment Policy </li></ul></ul><ul><ul><li>Assessment / Electronic Signature </li></ul></ul><ul><li>QLogic’s Results </li></ul><ul><ul><li>Complete Audit Trail </li></ul></ul><ul><ul><li>Reminders / Exception Reports </li></ul></ul><ul><ul><li>Completely Automated </li></ul></ul><ul><ul><li>Audits Are “Flawless” </li></ul></ul>
  • 7. LMS Compliance Examples <ul><li>Mary Fajardo, Training Manager, Qlogic </li></ul><ul><ul><li>EKP Beneficial Supporting ISO 9001 </li></ul></ul><ul><ul><li>EKP “Revolutionary” Supporting ISO 14001 </li></ul></ul><ul><ul><li>Before EKP, Our Valuable Standards Were At Risk </li></ul></ul><ul><ul><li>Now We “Sail” Through Each Audit With High Marks And Do It In A Fraction Of The Time We Used To </li></ul></ul>
  • 8. LMS Compliance Examples <ul><li>Case Study - WellCare Health Plans </li></ul><ul><ul><li>Leading Provider Of Government Sponsored Healthcare Programs </li></ul></ul><ul><ul><li>Publicly Traded </li></ul></ul><ul><ul><li>Over 5,000 Employees </li></ul></ul><ul><ul><li>Over 12,000 Agents </li></ul></ul><ul><li>WellCare’s Challenge </li></ul><ul><ul><li>12,000 Non-Employee Agents </li></ul></ul><ul><ul><li>Highly Regulated By Center For Medicare And Medicaid Services ( CMS ) </li></ul></ul><ul><ul><li>Manual Testing Procedures Were Time Consuming And Unreliable </li></ul></ul>
  • 9. LMS Compliance Examples <ul><li>WellCare's Objective </li></ul><ul><ul><li>Ensure That EVERY Agent Passed The Tests Before They Were Allowed To Sell Products </li></ul></ul><ul><ul><li>Track Everything </li></ul></ul><ul><ul><li>Be Able To Test And Certify 12,000 Agents In Less Than 60 Days. </li></ul></ul><ul><li>The Solution </li></ul><ul><ul><li>Simple On Line Tests Deployed Through EKP </li></ul></ul><ul><ul><li>Single Sign On From Intranet Portal </li></ul></ul><ul><ul><li>Aggressive Communication And Support Plan </li></ul></ul><ul><ul><li>Every Question And Every Answer Tracked </li></ul></ul>
  • 10. we put Knowledge to work Your Partner in Learning Solutions

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