A discovery case study

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EBSCO Discovery Service at Cowles Library, Drake University, …

EBSCO Discovery Service at Cowles Library, Drake University,
Teri Koch
Marc Davis,
ILA/ACRL
3/18/2011

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  • 1. A Discovery Case Study
    EBSCO Discovery Service at Cowles Library, Drake University
    Teri Koch
    Marc Davis
  • 2. What is “web-scale discovery?”
    A service
    capable of searching quickly and seamlessly across a vast range of local and remote content [and of]
    providing relevancy-ranked resultsusing the type of intuitive interface that today’s information seekers expect.
    Adapted from:
    http://americanlibrariesmagazine.org/news/ala/explore-web-scale-discovery-services-new-issue-library-technology-reports 2/1/2011
  • 3. Discovery
    OCLC WorldCat Local
    Serials Solutions Summon
    EBSCO Discovery Services
    Ex Libris Primo Central
    Blacklight is an OSS OPAC/faceted “discovery” tool based on Ruby
    (see http://projectblacklight.org)
    Stanford’s Searchworks: http://searchworks.stanford.edu/
    University of Virginia’s Virgo: http://search.lib.virginia.edu/
  • 4. Discovery 3-Year Project Plan
    Year One (Implementation)
    Initial deployment/UI
    Deploy specialized instances
    Year Two (Assess)
    Assessment
    Usability
    Year Three (Review)
    Service (DISCOVERY)
    Vendor
  • 5.
  • 6. Why implement?(1) Effective use of resources – “access goal”
  • 7. Why Implement?(2 & 3)
    The googlizationof research behaviors
    User expectations impact research behavior
    Speed, simplicity, massive result sets
    An “attractive” library search
    Speed, simplicity, massive result sets
    Can search become research through result quality?
    Dissatisfaction with federated search
    Pedagogy
    Can we spend more time teaching research skills and less time teaching tools/interfaces?
    Impact on IL?
  • 8. EDS at Drake: SuperSearch
    SuperSearch
    over 100 databases, library catalog, IR (D-Space).
    Specialized Instances
    13 databases, library catalog
    SUPERSEARCH MOBILE BETA
  • 9. Specialized Instances
    Included in Biology SuperSearchAccess Science EncyclopediaACS Publications--Journal Search AMA: JAMA & Archives JournalsAnnual Reviews Biological AbstractsCredo ReferenceDrake University CatalogGale Virtual Reference LibraryGale: GREENR (Global Reference on the Environment, Energy, and Natural Resources)GreenFILEInternational Pharmaceutical AbstractsJAMA, the Journal of the American Medical AssociationJSTORMEDLINENatural Standard Nature Science Magazine ScienceDirectScopus
  • 10. Rationale for Implementation 1
    Access (Integrating knowledge base resources)
    . . . searching quickly and seamlessly across a vast range of local and remote content . . .
    Achieved.
    Improvements to catalog records (quality)
    Continued additions to content sources
    Addition of ContentDM repositories, summer 2011
    Resource level impacts are not yet determined: cf statistics
  • 11. Rationale for Implementation 2
    Googlization
    Aligning the user’s search expectations & experiences
    Mixed.
    It’s really not very Google-like (not just a box)
    User expectations (elasticity in the box)
    Complexity of full-text retrieval (nothing new)
    Limitations of federated (integrated) search
  • 12. Rationale for Implementation 3
    Pedagogy – tailor instruction to where the user is at in research process
    -- Reduce # of interfaces*
    -- Many students only receive one library session in their college careers : SuperSearch . . . specialized SuperSearch
    Mixed, trending to achieved.
    Jury still out on specialized instances
    Disrupted existing pedagogies & expectations for some
    Customizations (Go to Database) (internal)
    Student expectations (it’s still not Google) (or Wikipedia)
    Doing too much for students, too many results/confusing (external)
    FYS* fewer interfaces taught, IL stronger (authority)
  • 13.
  • 14. EDS Process
    LOC - Executive
    SUPERSEARCH IMPLEMENTATION TEAM
    Teri Koch –Team Leader.
    Sean Stone --Pharmacy/Science Librarian. Learning & Pedagogy/Training
    Andrew Welch – ILS Project Librarian. ILS Integration/ Interface/Training
    Susan Breakenridge–Marketing Coordinator.
    Marc Davis –Technical Coordinator.
    Kay Kelly – Electronic Resources Manager.
    Chris Purcell – Web Developer.
    Rod Henshaw– Library Dean.
    Year One Activity:
    Deployment/Development
    Adds Bruce Gilbert, Dir. Instruction/Campus IL
    Year Two Activity:
    Assessment.
    RESOURCES
    Partnership with EBSCO.
    Direct contacts.
    Discussion List.
    Webinars.
    Experimentation.
  • 15. Wiki for EDS Implementation
    http://supersearch-implementation.drake.wikispaces.net/
  • 16.
  • 17. Training and Promotion of EDS
    Marketing (usual +)
    Putting the “super” in SuperSearch.
    Search you can trust.
    Training
    Librarians & staff
    Faculty (liaison & more)
    Students (all entering freshman)
    Basic SuperSearch video
  • 18. Press Releases
    EBSCO: http://www.prweb.com/releases/DrakeUniversity/ChoosesEDS/prweb4386674.htm
    Drake Web Site: http://www.drake.edu/news/db/official/archive.php?article=6113
  • 19.
  • 20.
  • 21. Impacts: Year 2 Questions
    Quantitative (searches, full text retrievals, sessions, etc.); impacts on individual resources
    Quantitative measures are insufficient but vital
    Statistics before and after EDS are confusing
    Impacts on IL, Learning Outcomes?
    Anecdotal – Feedback from instructors, generally positive, though some think it is too advanced for freshmen
    Assessment criteria/ – Have new GenED Librarian starting in June; this will be one of his/her primary assignments
    Usability
  • 22. Searches: 2009/10LGBT Life with Full Text: Ebsco
  • 23. Full Text: 2009/10LGBT Life with Full Text: Ebsco
  • 24. Searches: 2009/10Business Source Complete
  • 25. Full Text: 2009/10Business Source Complete
  • 26. Lies, Damn Lies and . . .
    Workarounds for statistics on mailing list
    COUNTER guidelines need to be updated
    Vendors may not be prepared for Discovery’s impact
    Surge in number of searches
    Simultaneous user licensing not congenial
  • 27. Multiple Profiles
    Search Origins
  • 28. Discovery 3-Year Project Plan
    Year One (Implementation)
    Initial deployment/UI
    Deploy specialized instances
    Year Two (Assess)
    Assessment
    Usability
    Year Three (Review)
    Service (DISCOVERY)
    Vendor