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Mediation Summary Handout

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Mediation, Consensus Building, and Facilitation …

Mediation, Consensus Building, and Facilitation
Ona Ferguson
Chris Kluchman
Shiona Sommerville

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  • 1. Mediation, Consensus Building and Facilitation Massachusetts Association of Planning Directors 2011 Conference  New Bedford, MA June 9, 2011 Communication  o Understand the importance of this “basic” skill  Sources of Land Use Disputes o What issues underlie disputes for planners?   Key Mediation and Negotiation Concepts o Interests and Positions • Where does getting out interests get you?   • Can generate lots of options, trade and share interests, bigger pie, identity and core concerns (acknowledgement, autonomy, status, etc.) o BATNA Best Alternative to a Negotiated Agreement (also BATMA, … Mediated Agreement) Importance in knowing yours and other parties’ Testing how realistic BATNA(s) are in a conversation Sets a basis for an agreement o Neutrality Should planners be neutral?  Why or why not? When is it appropriate to be neutral?   Challenges to maintaining neutrality? e.g.., AICP ethics – role is to focus on the public good Benefits to identifying the right person to help engage people (staff, community member, professional) o Personal Biases Acknowledge that there is a content/relationship tension  Why does that matter in your work? • Your inclination influences the scope of the work/discussion with the public & others  Choosing the Right Process o Range of different types of collaboration processes (see chart on back) o Common Objections to collaboration and how to respond  Contact Information Ona Ferguson, Senior Associate, the Consensus Building Institute, 617‐844‐1127, oferguson@cbuilding.org   Chris Kluchman, Town Planner, Town of Westford, 978‐692‐5524, ckluchman@westfordma.gov   Shiona Sommerville, ssommerville@post.harvard.edu  

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