It develops a scope addressing all enterprise processes.
It distinctly identifies marketing processes to reflect their heightened importance in an e business world.
It distinctly identifies Enterprise Management processes, so that everyone in the enterprise is able to identify their critical processes, thereby enabling process framework acceptance across the enterprise.
It brings Fulfillment, Assurance and Billing (FAB) onto the high-level framework view to
emphasize the customer priority processes as the focus of the enterprise
eTOM is a framework for defining your own processes, not the final
Fault Analysis Performance Data Collection Service Inventory Resource Inventory Customer Care Order Manager Network Activator Other OSS Supervision Usage Data Collection Fault Data Collection Fault Management Service Activation Billing & Rating Quality of Service Billing Product Inventory Inventory
Any J2EE-Compliant Application Server EMS EMS NMS NMS EMS Connector API Java API XML API Java upon JMS/IIOP/RMI XML upon JMS Java upon JMS/IIOP/RMI XML upon JMS Third-Party Solutions JAXR ebXML JAXM SOAP JAX-RPC UDDI WSDL B2B Web Services enabled Solutions Legacy Solutions API XML enabled Application XML API Wrapping and Adapters Strategies Connector Legacy Application Native Implementations API J2EE Application API XML Application