Transcript of "ETIT, EMERGING TRENDS IN INFORMATION TECHNOLOGY"
KnowledgeManagement Presented by : Manohar Prasad, Specialization : IB+IT Roll No.: 1999/01030003
What is Knowledge Management ?• KM is a process that helps organizations to – IDENTIFY – SELECT – ORGANIZE – DISSEMINATE & – TRANSFER • Important information and expertise that are part of the organization’s memory and that typically reside within the organization in an UNSTRUCTURED manner.
KMS: Knowledge Management System• The information technologies that together make knowledge management available throughout an organization are referred to as a KMS.• For organizational success – Knowledge as a form of CAPITAL must be exchangeable among persons. – It must be able to GROW. – Knowledge about how problems are solved can be captured, so that KM can promote organizational learning leading to further knowledge creation.
Objectives Of Knowledge Management• Knowledge Management enables – Effective and efficient problem solving – Dynamic learning – Strategic planning and – Decision making.• KM initiatives – Focus on identifying knowledge, explicating it in such a way that it can be SHARED in a FORMAL way, and leveraging its value through REUSE.
How is knowledge Management different from other assets ?• Extraordinary leverage and increasing returns – Knowledge not subject to diminishing returns – When Knowledge is used it is NOT consumed – Its consumers can add to it, increasing its value.• Fragmentation, leakage and the need to refresh – As Knowledge grows, it branches and fragments – Knowledge is dynamic: it is INFORMATION IN ACTION – An organization must continuously refresh its knowledgebase to maintain it as a source of competitive value.
Types Of Knowledge Explicit Knowledge: It is also called as Leaky Knowledge because of ease with which it can leave an individual or an organization since it can be readily and accurately documented. It Deals with more• Objective• Rational &• Technical Knowledge.Examples: data, policies, procedures, software, documents, white papers, reports, designs, products, strategies, goals, mission, core competencies.
•Knowledge that has been codified (documented)in a form that can be distributed to others Ortransformed into a process or strategy withoutrequiring interpersonal interactionExample: Description of how to process a job application would be documented in a firm’s HR policy manual•Historically MIS has focused on Capturing Storing Managing and Reporting
• Tacit Knowledge: It is also called “embedded Knowledge” – Usually in the domain of • Subjective • Cognitive & • Experiential learning – It is highly personal and difficult to formalize – Typically involves expertise or high level skills – It Is usually • Either localized within the brain of an individual • Or embedded in the group interactions within a dept or branch office• Also called “sticky Knowledge” – Because it is relatively difficult to pull it away from its source.
• Cumulative stores the – Experiences, – Mental maps, – Insights, – Acumen, – Expertise – Know-how, – Trade secrets – Skill sets & – Understanding and learning that an organization has Organizational culture that has embedded in it the past and present experiences of the organization’s – People – Processes and – Values .
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