Listening skills..03


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  • Listening skills..03

    1. 1. Why listening is important To avoid communication errors Key to Success
    2. 2. Difference between Hearing andListening Listening and hearing are not the same Hearing: Hearing is With the Senses. Ears pick up sound waves which are then transported to your brain. Listening: Listening Is With the Mind. Communication process and, to be successful, is an active process.
    3. 3. Effective Listening In effective listening, meaning and evaluation of a message must take place before a listener can respond to a speaker. Our thought speed is much faster than speech speed.
    4. 4. Basic types of listening Selective Active Ignoring Empathetic
    5. 5.  Selective Listening1. Selective Portions2. Topic may not be according to liking. Active Listening1. Understanding all things2. Proper Interaction3. Proper Feedback
    6. 6.  Ignoring Listening1. Not listening at all2. Pretty insulting to other Empathetic Listening1. Most effective level2. Arguing3. Listening with mind and heart4. Empathy is not sympathy
    7. 7. Types of ListeningThere are 5 main types of listening. Informative Listening Relationship Listening Appreciative Listening Critical Listening Discriminative Listening
    8. 8. 1. Informative Listening Primary concern is to understand the message.Daily life Examples: Lectures or instructions from teacher In the workplace, you listen to understand new practices or procedures.
    9. 9. Ways to improve InformativeListening Vocabulary Concentration Memory 1- To recall experience 2- To predict future 3- To understand meanings of message
    10. 10. 2. Relationship Listening It improves the relationship between people. Emphasis is on understanding the other person. 3 behaviors are key to effective relationship listening .1. Attending2. Supporting3. Empathizing
    11. 11. 3. Appreciative ListeningAppreciative listening includes Listening to Music Speakers Your choices in theater, television, radio, or film.
    12. 12. Quality of appreciativelistening Presentation Perception Previous experience
    13. 13. 4. Critical Listening Common part of our society It is essential in democracy Politicians Media Advocates of policies and procedures
    14. 14. 5. Discriminative Listening Sensitive Persons Changes in the speaker’s rate, volume, force, pitch, and emphasis, the discriminative listener can detect even nuances of difference in meaning It requires following skills1. Hearing ability2. Awareness of sound structure3. Integration of nonverbal cues
    15. 15. Barriers to Listening External Distractions1. Bias or prejudice2. Language differences or accents3. Noise Internal Distractions1. Worry2. Fear or anger3. Lack of attention span
    16. 16. How to Listen Well Face the speaker Maintain eye contact Minimize external distractions Respond appropriately Focus solely on what the speaker is saying Minimize internal distractions Keep an open mind Engage yourself
    17. 17. Thanks
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