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Transcript

  • 1. NetProphets Cyberworks A Company Introduction
  • 2. Credentials Summary
    • Our MISSION is to be an Integrated Business Solutions Provider, through the deployment of web-based applications and software solutions.
  • 3. Credentials Summary
    • VALUE PROPOSITION
      • Our ability to offer Enterprise Integration backed by Proprietary Tools, Call Center processes and Online Advertising – offering a single service window.
      • Portals
      • Web Applications
      • Call Center
      • CRM
        • Live Chat
        • Lead management
      • Online Marketing
        • Email Management
        • Search Marketing
        • Online Advertising
  • 4. Credentials Summary
    • MANAGEMENT & SERVICE HIGHLIGHTS
      • Technical expertise in web-based / client-server technologies
      • Solutions deployed for leading clients in India, UK and the US.
      • International qualifications and Global work experiences of the Team.
      • Services currently offered to National and International clients
      • Depth of work in the Internet domain, across multiple sectors.
  • 5. Key Clients
    • KEY CLIENTS
    • Airtel Broadband and Telephone Services
    • Fabindia
    • Genpact (previously a subsidiary of General Electric)
    • Reckitt Benckiser, UK
    • Toshiba India
    • BBC World, UK
    • Connected Culture, France
    • Encyclopaedia Brittanica, USA
  • 6. Key Clients
    • CLIENTS – PORTAL/ECOMMERCE
    • Travel O Travel
    • DeviDoll, UK
    • GE Energy, France
    • Frazer & Haws
    • Airtel Broadband and Telephone Services
    • Fabindia
    • Genpact (previously a subsidiary of General Electric)
    • New Horizons
  • 7. Key Clients
    • CLIENTS - CRM
    • Emaar MGF
    • Toshiba India
    • Accenture
    • Fabindia
    • Hewlett Packard (printers)
    • Chordiant, USA
    • Travel o Travel
  • 8. Key Clients
    • OTHER RECENT PROJECTS:
    • Modecor, Saudi Arabia
    • UG Steel, Saudi Arabia
    • Parqe Flooring, Saudi Arabia
    • Tarun Tahiliani
    • JK Lakshmi Cement
  • 9. SERVICES OFFERED
  • 10. SERVICES OFFERED
    • Portal and Website design and development services
    • Web Hosting and Website Maintenance services
    • Web-enabled application development
    • Customer Relationship Management
    • Online Advertising and Email Management
    • Retail Supply-Chain to Point of Sale Software (Retail Practice)
  • 11. SERVICES OFFERED
    • Portal and Website design and development services
      • Corporate Website
      • Trade extranets
      • E-Commerce/Web stores
      • B2C and B2B Portal
      • Foreign language website development
    • Web Hosting and Website Maintenance services
    • Web-enabled application development
    • Customer Relationship Management
    • Online Advertising and Email Management
    • Retail Supply-Chain to Point of Sale Software (Retail Practice)
  • 12. SERVICES OFFERED
    • Portal and Website design and development services
    • Web Hosting and Website Maintenance services
      • Shared and dedicated hosting in India, UK and the USA
      • Managed services
      • Search Engine Optimisation
      • Content Management
      • Flash and Image optimization
    • Web-enabled application development
    • Customer Relationship Management
    • Online Advertising and Email Management
    • Retail Supply-Chain to Point of Sale Software (Retail Practice)
  • 13. SERVICES OFFERED
    • Portal and Website design and development services
    • Web Hosting and Website Maintenance services
    • Web-enabled application development
      • Migration of client/server applications to the web
      • Custom development of software
      • Database Management, reporting and analysis to prescribed formats
    • Customer Relationship Management
    • Online Advertising and Email Management
    • Retail Supply-Chain to Point of Sale Software (Retail Practice)
  • 14. SERVICES OFFERED
    • Portal and Website design and development services
    • Web Hosting and Website Maintenance services
    • Web-enabled application development
    • Customer Relationship Management
      • VHS/Film/Beta to streamable(*.wmv); Portable device (*.mp4)
      • Data DVD/CD (*.MP2PS) conversion/formats.
      • Transcription services
      • Film editing
    • Online Advertising and Email Management
    • Retail Supply-Chain to Point of Sale Software (Retail Practice)
  • 15. SERVICES OFFERED
    • Portal and Website design and development services
    • Web Hosting and Website Maintenance services
    • Web-enabled application development
    • Customer Relationship Management
    • Online Advertising and Email Management
      • Lead management
      • Customer Profiling/Segmentation
      • Customer Tracking and Patterning
      • Loyalty Program Management
      • Email Campaign Management
      • Reporting and tracking of results .
    • Retail Supply-Chain to Point of Sale Software (Retail Practice)
  • 16. SERVICES OFFERED
    • Portal and Website design and development services
    • Web Hosting and Website Maintenance services
    • Web-enabled application development
    • Customer Relationship Management
    • Online Advertising and Email Management
    • Retail Supply-Chain to Point of Sale Software (Retail Practice)
      • Process Consulting
      • Custom Development
      • Packaged Deployment and customization
      • Software Enhancement
      • Training
  • 17. WORK SAMPLES
  • 18.  
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  • 25.  
  • 26.  
  • 27. Print Creatives poster Referral Poster
  • 28. Poster
  • 29. Multimedia Presentation Airtel
  • 30.  
  • 31. TECHNICAL CAPABILITIES INTEGRATED TECHNOLOGY SERVICES
  • 32. Case Study – Reckitt Benckiser
  • 33. Case Study – Reckitt Benckiser
    • Reckitt Benckiser is a global company with
      • Operations in 60 countries
      • Sales in 110 countries and
      • Net revenues in excess of £3 billion
    • NP has built an ONLINE DATA WAREHOUSE of media spends data for Reckitt Benckiser and their competitors, across 180 countries, for each advertising slot booked.
      • Our online system allows RB and its agencies to
      • Import raw data into the warehouse
      • Media analysis over 24 functions
      • Reporting takes place via tabular information as well as graphical dashboards.
  • 34. Result
    • Centralised Analysis on a worldwide basis and Reach and Efficiency comparisons
      • Across regions
      • Brands
      • TA Universe
      • Currency
    • Development of Data Gathering modules for capturing data from Agencies across the globe
      • Minimise data dependency from media agencies – 60 countries
    • Data Integrity and Consistency
      • ETL (Extraction Transformation and Loading) scripts / components for Data Import, Robust Data Validation and Error Correction, across Country data.
    • 24 Analytical Reports and Dashboards for Extensive Analysis and Slicing of Data basis filters (regions / categories / brands / duration etc.)
  • 35. RECKITT BENCKISER MEDIA SOFTWARE
  • 36. Case Study – BBC World
  • 37. Case Study: BBC World
    • NP has developed an EMAIL AND NEWSLETTER MAILING AND MANAGEMENT solution, which:
        • Manages subscriber base
        • Builds newsletters, emailers and flyers
        • Tracks and Reports performance
        • Analysis ROI
    • Our Solution:
    • Data Mart to hold subscriber databases along with tracks on individual link clicks on each mailer by each individual
    • Extensive Profiling, Reporting and Categorization of Subscribers basis:
        • Content Preference
        • Geography
        • Loyalty Points
    • Campaign Level Reporting on Individual Newsletter Relays (No. of Mails Relayed / Read / Bounced and Forwarded etc.)
  • 38. Case Study: BBC World
    • Engagement:
        • 150,000 subscribers, globally.
        • 800,000 mails in a month
        • Two weekly e-newsletters (News, Business & Documentaries and Lifestyle)
        • Subscriber base growing at approximately 100 subscribers a day
    • Challenges :
    • Mail relay under 8 hours
    • Time zone adjust for regional timings for BBCW programs
    • Tracking Read Mails / Bounced Mails
    • Tracking over 6,500,000 Individual links, embedded in the mailers per month.
    • Track of loyal subscribers
    • Content Customization w.r.t subscriber profiles.
  • 39. Case Study: BBC World
    • Results :
    • Workflow based completely Automated Newsletter Creation and Relay
    • Automated Customization of content (program listings) as per content preference of each individual subscriber
    • Automated Customization of Program Telecast Date and Time (as per time zone of each individual subscriber)
    • Targeted Advertising within the Newsletters as per content preferences of individuals
    • Analysis on Reading Trends w.r.t Categorized Profiles
  • 40. EMAIL MANAGEMENT SERVICE
  • 41. eNewsletter Mailing– proprietary tool Symbolic Representation of Elements. Page Scroll Data Grid containing Relevant Data and options Number of Data Page(s) Sub-Module Options Modules Action Buttons
  • 42. Customer Relationship Management
  • 43. CRM Initiatives
    • Lead Management
        • Toshiba India: including Partner Management
        • Emaar MGF
        • HCL Infosystems
        • Hewlett Packard – printers division
    • Customer Support and Service
        • Chordiant – Online Ticket Management software
        • Toshiba India – Call Center
        • Emaar MGF – Call Center
        • Airtel Broadband – Live Chat support
        • New Horizons – Live Chat support (under deployment)
  • 44. CRM Initiatives
    • Channel Partner Management
        • Toshiba India
    • Loyalty Management Modules
        • Fabindia (Under Deployment)
  • 45. TOSHIBA LEAD MANAGEMENT SYSTEM
  • 46. TOSHIBA DEALER MANAGEMENT SYSTEM
  • 47. EMAAR LEAD MANAGEMENT SYSTEM
  • 48. Live Chat – proprietary software Client-side interface Agent-side interface
  • 49. eAdvertising – online tool
  • 50. Case Study – Fabindia
  • 51. Case Study - Fabindia
    • Introduction
            • One of India’s biggest names in Retail
            • Products Range across Garments, Home Furnishings, Organic Food and Bodycare
            • 50,000 Suppliers
            • 75,000 SKUs (post restructuring)
            • 60 retail stores across India
  • 52. Case Study - Fabindia
    • NP builds Fabindia’s RETAIL AND SUPPLY CHAIN MANAGEMENT and POINT OF SALE software.
  • 53. Case Study - Fabindia
    • Our Solution for Fabindia:
    • Re-classification of SKU Structure and Business Process Re-engineering
    • Development of Client – Server Automation Software
    • Data marts at stores feed the centralized warehouse in real-time
    • Extensive Data Mining tools / components for Business Intelligence
  • 54. Fabindia: Solution Architecture Centralized Data Warehouse In-Store Data Marts + Store Level Reporting and Analytics Point of Sale Full Duplex Communication Channels Store Setup 1 Store Setup 2
  • 55. Fabindia: Solution Architecture Centralized Data Warehouse In-Store Data Marts + Store Level Reporting and Analytics Point of Sale Full Duplex Communication Channels Store Setup 1 Store Setup 2
  • 56. Case Study - Fabindia
    • Business Intelligence Delivered:
    • Retail Operations Analytics
        • An array of reports and analysis on retail operations w.r.t three dimensions of SKU, Geography (locations) and Time (duration of reports).
    • Sales Performance Analytics
        • Various tools and reports including dashboards to analyze Customers, Products, Margins etc.
    • Supply Chain Performance Analytics
        • Detailed Analysis on Suppliers, Rejected Materials, Profitable associations, Shipments & Deliveries etc.
  • 57. FABINDIA RETAIL SOFTWARE
  • 58. Thank you! Amitabh Vira [email_address]