Npcredentials

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Npcredentials

  1. 1. NetProphets Cyberworks A Company Introduction
  2. 2. Credentials Summary <ul><li>Our MISSION is to be an Integrated Business Solutions Provider, through the deployment of web-based applications and software solutions. </li></ul>
  3. 3. Credentials Summary <ul><li>VALUE PROPOSITION </li></ul><ul><ul><li>Our ability to offer Enterprise Integration backed by Proprietary Tools, Call Center processes and Online Advertising – offering a single service window. </li></ul></ul><ul><ul><li>Portals </li></ul></ul><ul><ul><li>Web Applications </li></ul></ul><ul><ul><li>Call Center </li></ul></ul><ul><ul><li>CRM </li></ul></ul><ul><ul><ul><li>Live Chat </li></ul></ul></ul><ul><ul><ul><li>Lead management </li></ul></ul></ul><ul><ul><li>Online Marketing </li></ul></ul><ul><ul><ul><li>Email Management </li></ul></ul></ul><ul><ul><ul><li>Search Marketing </li></ul></ul></ul><ul><ul><ul><li>Online Advertising </li></ul></ul></ul>
  4. 4. Credentials Summary <ul><li>MANAGEMENT & SERVICE HIGHLIGHTS </li></ul><ul><ul><li>Technical expertise in web-based / client-server technologies </li></ul></ul><ul><ul><li>Solutions deployed for leading clients in India, UK and the US. </li></ul></ul><ul><ul><li>International qualifications and Global work experiences of the Team. </li></ul></ul><ul><ul><li>Services currently offered to National and International clients </li></ul></ul><ul><ul><li>Depth of work in the Internet domain, across multiple sectors. </li></ul></ul>
  5. 5. Key Clients <ul><li>KEY CLIENTS </li></ul><ul><li>Airtel Broadband and Telephone Services </li></ul><ul><li>Fabindia </li></ul><ul><li>Genpact (previously a subsidiary of General Electric) </li></ul><ul><li>Reckitt Benckiser, UK </li></ul><ul><li>Toshiba India </li></ul><ul><li>BBC World, UK </li></ul><ul><li>Connected Culture, France </li></ul><ul><li>Encyclopaedia Brittanica, USA </li></ul>
  6. 6. Key Clients <ul><li>CLIENTS – PORTAL/ECOMMERCE </li></ul><ul><li>Travel O Travel </li></ul><ul><li>DeviDoll, UK </li></ul><ul><li>GE Energy, France </li></ul><ul><li>Frazer & Haws </li></ul><ul><li>Airtel Broadband and Telephone Services </li></ul><ul><li>Fabindia </li></ul><ul><li>Genpact (previously a subsidiary of General Electric) </li></ul><ul><li>New Horizons </li></ul>
  7. 7. Key Clients <ul><li>CLIENTS - CRM </li></ul><ul><li>Emaar MGF </li></ul><ul><li>Toshiba India </li></ul><ul><li>Accenture </li></ul><ul><li>Fabindia </li></ul><ul><li>Hewlett Packard (printers) </li></ul><ul><li>Chordiant, USA </li></ul><ul><li>Travel o Travel </li></ul>
  8. 8. Key Clients <ul><li>OTHER RECENT PROJECTS: </li></ul><ul><li>Modecor, Saudi Arabia </li></ul><ul><li>UG Steel, Saudi Arabia </li></ul><ul><li>Parqe Flooring, Saudi Arabia </li></ul><ul><li>Tarun Tahiliani </li></ul><ul><li>JK Lakshmi Cement </li></ul>
  9. 9. SERVICES OFFERED
  10. 10. SERVICES OFFERED <ul><li>Portal and Website design and development services </li></ul><ul><li>Web Hosting and Website Maintenance services </li></ul><ul><li>Web-enabled application development </li></ul><ul><li>Customer Relationship Management </li></ul><ul><li>Online Advertising and Email Management </li></ul><ul><li>Retail Supply-Chain to Point of Sale Software (Retail Practice) </li></ul>
  11. 11. SERVICES OFFERED <ul><li>Portal and Website design and development services </li></ul><ul><ul><li>Corporate Website </li></ul></ul><ul><ul><li>Trade extranets </li></ul></ul><ul><ul><li>E-Commerce/Web stores </li></ul></ul><ul><ul><li>B2C and B2B Portal </li></ul></ul><ul><ul><li>Foreign language website development </li></ul></ul><ul><li>Web Hosting and Website Maintenance services </li></ul><ul><li>Web-enabled application development </li></ul><ul><li>Customer Relationship Management </li></ul><ul><li>Online Advertising and Email Management </li></ul><ul><li>Retail Supply-Chain to Point of Sale Software (Retail Practice) </li></ul>
  12. 12. SERVICES OFFERED <ul><li>Portal and Website design and development services </li></ul><ul><li>Web Hosting and Website Maintenance services </li></ul><ul><ul><li>Shared and dedicated hosting in India, UK and the USA </li></ul></ul><ul><ul><li>Managed services </li></ul></ul><ul><ul><li>Search Engine Optimisation </li></ul></ul><ul><ul><li>Content Management </li></ul></ul><ul><ul><li>Flash and Image optimization </li></ul></ul><ul><li>Web-enabled application development </li></ul><ul><li>Customer Relationship Management </li></ul><ul><li>Online Advertising and Email Management </li></ul><ul><li>Retail Supply-Chain to Point of Sale Software (Retail Practice) </li></ul>
  13. 13. SERVICES OFFERED <ul><li>Portal and Website design and development services </li></ul><ul><li>Web Hosting and Website Maintenance services </li></ul><ul><li>Web-enabled application development </li></ul><ul><ul><li>Migration of client/server applications to the web </li></ul></ul><ul><ul><li>Custom development of software </li></ul></ul><ul><ul><li>Database Management, reporting and analysis to prescribed formats </li></ul></ul><ul><li>Customer Relationship Management </li></ul><ul><li>Online Advertising and Email Management </li></ul><ul><li>Retail Supply-Chain to Point of Sale Software (Retail Practice) </li></ul>
  14. 14. SERVICES OFFERED <ul><li>Portal and Website design and development services </li></ul><ul><li>Web Hosting and Website Maintenance services </li></ul><ul><li>Web-enabled application development </li></ul><ul><li>Customer Relationship Management </li></ul><ul><ul><li>VHS/Film/Beta to streamable(*.wmv); Portable device (*.mp4) </li></ul></ul><ul><ul><li>Data DVD/CD (*.MP2PS) conversion/formats. </li></ul></ul><ul><ul><li>Transcription services </li></ul></ul><ul><ul><li>Film editing </li></ul></ul><ul><li>Online Advertising and Email Management </li></ul><ul><li>Retail Supply-Chain to Point of Sale Software (Retail Practice) </li></ul>
  15. 15. SERVICES OFFERED <ul><li>Portal and Website design and development services </li></ul><ul><li>Web Hosting and Website Maintenance services </li></ul><ul><li>Web-enabled application development </li></ul><ul><li>Customer Relationship Management </li></ul><ul><li>Online Advertising and Email Management </li></ul><ul><ul><li>Lead management </li></ul></ul><ul><ul><li>Customer Profiling/Segmentation </li></ul></ul><ul><ul><li>Customer Tracking and Patterning </li></ul></ul><ul><ul><li>Loyalty Program Management </li></ul></ul><ul><ul><li>Email Campaign Management </li></ul></ul><ul><ul><li>Reporting and tracking of results . </li></ul></ul><ul><li>Retail Supply-Chain to Point of Sale Software (Retail Practice) </li></ul>
  16. 16. SERVICES OFFERED <ul><li>Portal and Website design and development services </li></ul><ul><li>Web Hosting and Website Maintenance services </li></ul><ul><li>Web-enabled application development </li></ul><ul><li>Customer Relationship Management </li></ul><ul><li>Online Advertising and Email Management </li></ul><ul><li>Retail Supply-Chain to Point of Sale Software (Retail Practice) </li></ul><ul><ul><li>Process Consulting </li></ul></ul><ul><ul><li>Custom Development </li></ul></ul><ul><ul><li>Packaged Deployment and customization </li></ul></ul><ul><ul><li>Software Enhancement </li></ul></ul><ul><ul><li>Training </li></ul></ul>
  17. 17. WORK SAMPLES
  18. 27. Print Creatives poster Referral Poster
  19. 28. Poster
  20. 29. Multimedia Presentation Airtel
  21. 31. TECHNICAL CAPABILITIES INTEGRATED TECHNOLOGY SERVICES
  22. 32. Case Study – Reckitt Benckiser
  23. 33. Case Study – Reckitt Benckiser <ul><li>Reckitt Benckiser is a global company with </li></ul><ul><ul><li>Operations in 60 countries </li></ul></ul><ul><ul><li>Sales in 110 countries and </li></ul></ul><ul><ul><li>Net revenues in excess of £3 billion </li></ul></ul><ul><li>NP has built an ONLINE DATA WAREHOUSE of media spends data for Reckitt Benckiser and their competitors, across 180 countries, for each advertising slot booked. </li></ul><ul><ul><li>Our online system allows RB and its agencies to </li></ul></ul><ul><ul><li>Import raw data into the warehouse </li></ul></ul><ul><ul><li>Media analysis over 24 functions </li></ul></ul><ul><ul><li>Reporting takes place via tabular information as well as graphical dashboards. </li></ul></ul>
  24. 34. Result <ul><li>Centralised Analysis on a worldwide basis and Reach and Efficiency comparisons </li></ul><ul><ul><li>Across regions </li></ul></ul><ul><ul><li>Brands </li></ul></ul><ul><ul><li>TA Universe </li></ul></ul><ul><ul><li>Currency </li></ul></ul><ul><li>Development of Data Gathering modules for capturing data from Agencies across the globe </li></ul><ul><ul><li>Minimise data dependency from media agencies – 60 countries </li></ul></ul><ul><li>Data Integrity and Consistency </li></ul><ul><ul><li>ETL (Extraction Transformation and Loading) scripts / components for Data Import, Robust Data Validation and Error Correction, across Country data. </li></ul></ul><ul><li>24 Analytical Reports and Dashboards for Extensive Analysis and Slicing of Data basis filters (regions / categories / brands / duration etc.) </li></ul>
  25. 35. RECKITT BENCKISER MEDIA SOFTWARE
  26. 36. Case Study – BBC World
  27. 37. Case Study: BBC World <ul><li>NP has developed an EMAIL AND NEWSLETTER MAILING AND MANAGEMENT solution, which: </li></ul><ul><ul><ul><li>Manages subscriber base </li></ul></ul></ul><ul><ul><ul><li>Builds newsletters, emailers and flyers </li></ul></ul></ul><ul><ul><ul><li>Tracks and Reports performance </li></ul></ul></ul><ul><ul><ul><li>Analysis ROI </li></ul></ul></ul><ul><li>Our Solution: </li></ul><ul><li>Data Mart to hold subscriber databases along with tracks on individual link clicks on each mailer by each individual </li></ul><ul><li>Extensive Profiling, Reporting and Categorization of Subscribers basis: </li></ul><ul><ul><ul><li>Content Preference </li></ul></ul></ul><ul><ul><ul><li>Geography </li></ul></ul></ul><ul><ul><ul><li>Loyalty Points </li></ul></ul></ul><ul><li>Campaign Level Reporting on Individual Newsletter Relays (No. of Mails Relayed / Read / Bounced and Forwarded etc.) </li></ul>
  28. 38. Case Study: BBC World <ul><li>Engagement: </li></ul><ul><ul><ul><li>150,000 subscribers, globally. </li></ul></ul></ul><ul><ul><ul><li>800,000 mails in a month </li></ul></ul></ul><ul><ul><ul><li>Two weekly e-newsletters (News, Business & Documentaries and Lifestyle) </li></ul></ul></ul><ul><ul><ul><li>Subscriber base growing at approximately 100 subscribers a day </li></ul></ul></ul><ul><li>Challenges : </li></ul><ul><li>Mail relay under 8 hours </li></ul><ul><li>Time zone adjust for regional timings for BBCW programs </li></ul><ul><li>Tracking Read Mails / Bounced Mails </li></ul><ul><li>Tracking over 6,500,000 Individual links, embedded in the mailers per month. </li></ul><ul><li>Track of loyal subscribers </li></ul><ul><li>Content Customization w.r.t subscriber profiles. </li></ul>
  29. 39. Case Study: BBC World <ul><li>Results : </li></ul><ul><li>Workflow based completely Automated Newsletter Creation and Relay </li></ul><ul><li>Automated Customization of content (program listings) as per content preference of each individual subscriber </li></ul><ul><li>Automated Customization of Program Telecast Date and Time (as per time zone of each individual subscriber) </li></ul><ul><li>Targeted Advertising within the Newsletters as per content preferences of individuals </li></ul><ul><li>Analysis on Reading Trends w.r.t Categorized Profiles </li></ul>
  30. 40. EMAIL MANAGEMENT SERVICE
  31. 41. eNewsletter Mailing– proprietary tool Symbolic Representation of Elements. Page Scroll Data Grid containing Relevant Data and options Number of Data Page(s) Sub-Module Options Modules Action Buttons
  32. 42. Customer Relationship Management
  33. 43. CRM Initiatives <ul><li>Lead Management </li></ul><ul><ul><ul><li>Toshiba India: including Partner Management </li></ul></ul></ul><ul><ul><ul><li>Emaar MGF </li></ul></ul></ul><ul><ul><ul><li>HCL Infosystems </li></ul></ul></ul><ul><ul><ul><li>Hewlett Packard – printers division </li></ul></ul></ul><ul><li>Customer Support and Service </li></ul><ul><ul><ul><li>Chordiant – Online Ticket Management software </li></ul></ul></ul><ul><ul><ul><li>Toshiba India – Call Center </li></ul></ul></ul><ul><ul><ul><li>Emaar MGF – Call Center </li></ul></ul></ul><ul><ul><ul><li>Airtel Broadband – Live Chat support </li></ul></ul></ul><ul><ul><ul><li>New Horizons – Live Chat support (under deployment) </li></ul></ul></ul>
  34. 44. CRM Initiatives <ul><li>Channel Partner Management </li></ul><ul><ul><ul><li>Toshiba India </li></ul></ul></ul><ul><li>Loyalty Management Modules </li></ul><ul><ul><ul><li>Fabindia (Under Deployment) </li></ul></ul></ul>
  35. 45. TOSHIBA LEAD MANAGEMENT SYSTEM
  36. 46. TOSHIBA DEALER MANAGEMENT SYSTEM
  37. 47. EMAAR LEAD MANAGEMENT SYSTEM
  38. 48. Live Chat – proprietary software Client-side interface Agent-side interface
  39. 49. eAdvertising – online tool
  40. 50. Case Study – Fabindia
  41. 51. Case Study - Fabindia <ul><li>Introduction </li></ul><ul><ul><ul><ul><ul><li>One of India’s biggest names in Retail </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Products Range across Garments, Home Furnishings, Organic Food and Bodycare </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>50,000 Suppliers </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>75,000 SKUs (post restructuring) </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>60 retail stores across India </li></ul></ul></ul></ul></ul>
  42. 52. Case Study - Fabindia <ul><li>NP builds Fabindia’s RETAIL AND SUPPLY CHAIN MANAGEMENT and POINT OF SALE software. </li></ul>
  43. 53. Case Study - Fabindia <ul><li>Our Solution for Fabindia: </li></ul><ul><li>Re-classification of SKU Structure and Business Process Re-engineering </li></ul><ul><li>Development of Client – Server Automation Software </li></ul><ul><li>Data marts at stores feed the centralized warehouse in real-time </li></ul><ul><li>Extensive Data Mining tools / components for Business Intelligence </li></ul>
  44. 54. Fabindia: Solution Architecture Centralized Data Warehouse In-Store Data Marts + Store Level Reporting and Analytics Point of Sale Full Duplex Communication Channels Store Setup 1 Store Setup 2
  45. 55. Fabindia: Solution Architecture Centralized Data Warehouse In-Store Data Marts + Store Level Reporting and Analytics Point of Sale Full Duplex Communication Channels Store Setup 1 Store Setup 2
  46. 56. Case Study - Fabindia <ul><li>Business Intelligence Delivered: </li></ul><ul><li>Retail Operations Analytics </li></ul><ul><ul><ul><li>An array of reports and analysis on retail operations w.r.t three dimensions of SKU, Geography (locations) and Time (duration of reports). </li></ul></ul></ul><ul><li>Sales Performance Analytics </li></ul><ul><ul><ul><li>Various tools and reports including dashboards to analyze Customers, Products, Margins etc. </li></ul></ul></ul><ul><li>Supply Chain Performance Analytics </li></ul><ul><ul><ul><li>Detailed Analysis on Suppliers, Rejected Materials, Profitable associations, Shipments & Deliveries etc. </li></ul></ul></ul>
  47. 57. FABINDIA RETAIL SOFTWARE
  48. 58. Thank you! Amitabh Vira [email_address]

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