Communication skills

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Communication skills

  1. 1. Nature of Technical Communication Meenakshi Gupta
  2. 2. Objectives Understanding the concept of communication The communication process The channels of communication Nature of technical communication Skills
  3. 3. Communication Communication is the transfer of information and understanding from one person to another person. It is the way of reaching others with facts, ideas, thoughts and values. -Keith Davis
  4. 4. Communication- Meaning Derived from the Latin word communicare (to share, to impart, or to commune) A dynamic interactive process Exchange of meaning and understanding Is symbolic
  5. 5. The Communication ProcessSource Encoding Channel Decoding Receiver Feedback
  6. 6. Channels of Communication Downward Upward Horizontal Diagonal
  7. 7. Communication NetworksChain Wheel All Channels
  8. 8. Nature of Technical Communication Is a transmission of technical and professional information from one individual to another Three important requirements of effective technical communication are:1. Subject competence2. Linguistic competence3. Organizational competence
  9. 9. Forms of Technical Communication Oral Vs. Written
  10. 10. Technical Communication Skills Listening Speaking Wrting
  11. 11. Barriers to Effective Communication Improper encoding Bypassing Frame of reference Physical distractions Psychological and emotional interference Intercultural Differences

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