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Communication skills
 

Communication skills

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    Communication skills Communication skills Presentation Transcript

    • Nature of Technical Communication Meenakshi Gupta
    • Objectives Understanding the concept of communication The communication process The channels of communication Nature of technical communication Skills
    • Communication Communication is the transfer of information and understanding from one person to another person. It is the way of reaching others with facts, ideas, thoughts and values. -Keith Davis
    • Communication- Meaning Derived from the Latin word communicare (to share, to impart, or to commune) A dynamic interactive process Exchange of meaning and understanding Is symbolic
    • The Communication ProcessSource Encoding Channel Decoding Receiver Feedback
    • Channels of Communication Downward Upward Horizontal Diagonal
    • Communication NetworksChain Wheel All Channels
    • Nature of Technical Communication Is a transmission of technical and professional information from one individual to another Three important requirements of effective technical communication are:1. Subject competence2. Linguistic competence3. Organizational competence
    • Forms of Technical Communication Oral Vs. Written
    • Technical Communication Skills Listening Speaking Wrting
    • Barriers to Effective Communication Improper encoding Bypassing Frame of reference Physical distractions Psychological and emotional interference Intercultural Differences