A study on customer satisfactionsurvey towards scooty pep plus       bikes in Tirupati…                 PRESENTED BY,     ...
Awareness about the bike:-s.no. particulars No. of      percent                  respondents age1    Paper ad      10     ...
Factors that influence to purchase this                  bike:-Sno. particulars   No. of    percen                   respo...
Satisfaction level regarding mileage:-s.no particulars No. of    percent                 responden age                 ts1...
Satisfaction level on style of the bike:-s. no   particulars    No. of    percent   percentage                       respo...
Satisfaction level on pickup of this                   bike:-s.no particulars     No. of    percent   percentage          ...
Satisfaction level regarding               availability of the bike:-s.No particulars     No. of    percent   percentage  ...
Satisfaction level towards carrying           capacity of the bike:-s.no particulars     No. of    Percent   Sales        ...
Customer opinion on services after                sales :-s.no   particulars   No. of    percent   percentage             ...
Time taken for delivery of bike after                 booking:-s.no particulars   No. of    percent   percentage          ...
Satisfaction level on availability of the                 bike:-s. no   particulars    No. of    percent   percentage     ...
A study on customer satisfaction survey towards scooty
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A study on customer satisfaction survey towards scooty

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A study on customer satisfaction survey towards scooty

  1. 1. A study on customer satisfactionsurvey towards scooty pep plus bikes in Tirupati… PRESENTED BY, M.HIMABINDU.
  2. 2. Awareness about the bike:-s.no. particulars No. of percent respondents age1 Paper ad 10 19 paper ad2 TV ad 2 tv ad3 Bill boards 7 12 bill boards4 Friends and 23 43 friends and relatives relatives5 total 54 100
  3. 3. Factors that influence to purchase this bike:-Sno. particulars No. of percen responden tage ts1 Quality 12 22 quality2 Brand image 22 41 brandimag e price3 Price 15 28 fuel4 Fuel 5 9 efficiency efficiency5 total 54 100
  4. 4. Satisfaction level regarding mileage:-s.no particulars No. of percent responden age ts1 Satisfied 24 56 satisfied2 Highly 4 15 highly satisfied satisfied3 Neutral 2 4 neutral4 Dis- 16 22 highly dis satisfied satisfied5 Highly 8 15 disatisfied6 total 54 100
  5. 5. Satisfaction level on style of the bike:-s. no particulars No. of percent percentage respond age ents1 Satisfied 20 37 satisfied2 Highly 28 52 highly satisfied satisfied3 Neutral 4 7 neutral4 Dissatisfied 2 4 dissatisfied5 Highly 0 0 highly dissatisfied dissatisfied6 Total 54 100
  6. 6. Satisfaction level on pickup of this bike:-s.no particulars No. of percent percentage respond age ents1 Satisfied 15 20 satisfied2 Highly 6 11 highly satisfied satisfied3 Neutral 2 4 neutral4 Dissatisfied 30 56 dissatisfied5 Highly 1 2 highly disatisfied dissatisfied6 Total 54 100
  7. 7. Satisfaction level regarding availability of the bike:-s.No particulars No. of percent percentage respond age ents1 Satisfied 19 35 satisfied2 Highly 32 60 highly satisfied satisfied3 Neutral 2 4 neutral4 Dissatisfied 1 2 dissatisfied5 Highly 0 0 highly dissatisfied dissatisfied6 Total 54 100
  8. 8. Satisfaction level towards carrying capacity of the bike:-s.no particulars No. of Percent Sales respond age ents1 Satisfied 35 65 satisfied2 Highly 15 28 highly satisfied satisfied3 Neutral 1 2 neutral4 Dissatisfied 3 5 dissatisfied5 Highly 0 0 highly disatisfid dissatisfied6 Total 54 100
  9. 9. Customer opinion on services after sales :-s.no particulars No. of percent percentage respond age ents1 Very 3 6 very effective effective2 Effective 30 56 effective3 Good 12 22 good4 Ok 8 14 ok5 Poor 1 2 poor6 Total 54 100
  10. 10. Time taken for delivery of bike after booking:-s.no particulars No. of percent percentage respond age ents1 1 week 16 302 15 days 24 44 1 week 15 days3 1 month 10 19 1 month >1 month4 > 1 month 4 75 Total 54 100
  11. 11. Satisfaction level on availability of the bike:-s. no particulars No. of percent percentage respond age ents1 Satisfied 17 31 satisfied2 Highly 34 63 highly satisfied satisfied neutral3 Neutral 2 4 dissatisfied4 Dissatisfied 1 2 highly5 Highly 0 0 dissatisfied dissatisfied6 Total 54 100

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