Day in the Life of a Replenishment Analyst

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Presented at the 2008 Annual Replenishment Conference in Orlando, Florida.

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  • When I was first asked to speak about a day in the life of a replenishment liaison, I panicked. I thought, “how in the world can I capture everything we might encounter in a day’s work and cram it into a 15-minute presentation?” We replenishment folks are pretty thorough, right? We focus on details. The thought of presenting an all-inclusive picture of our world was pretty overwhelming. For starters, one day is almost never the same as the next. And also, the scope of MY day might be very different than the scope of YOURS.
  • Day in the Life of a Replenishment Analyst

    1. 1. Replenishment: A Day in the Life Mandy Hougland ● Replenishment Manager ● Dorel Industries ● 2008 Replenishment Conference ● Orlando, FL
    2. 2. Order Writing Event Planning Warehouse Fills Appointment Scheduling Return Authorizations PO Extensions Line Cancellations Load Tracking MTRs Demand Planning Supplier Stats Reporting CPFR SVIST Supplier Matrix Lead Time Audits DD Maintenance SWAS Seasonal Profile Analysis Global Procurement Root Cause Analysis Instock MABD Compliance Days of Supply Fill Rate Constraints Review Time Safety Stock DRA Report Carrier Performance Analysis Forecasting SRVC Direct Import Life Cycle Visibility Freight Factor Quote Sheet Mandy Hougland ● Replenishment Manager ● Dorel Industries ● 2008 Replenishment Conference ● Orlando, FL
    3. 3. Mandy Hougland ● Replenishment Manager ● Dorel Industries ● 2008 Replenishment Conference ● Orlando, FL Order Writing Event Planning Warehouse Fills Appointment Scheduling Return Authorizations PO Extensions Line Cancellations Load Tracking MTRs Demand Planning Supplier Stats Reporting CPFR SVIST Supplier Matrix Lead Time Audits DD Maintenance SWAS Seasonal Profile Analysis Global Procurement Root Cause Analysis Instock MABD Compliance Days of Supply Fill Rate Constraints Review Time Safety Stock DRA Report Carrier Performance Analysis Forecasting SRVC Direct Import Life Cycle Visibility Freight Factor Quote Sheet Supply Chain Fundamentals Collaboration, Forecasting, & Planning Exception Management Inventory Policies Forecasting Event Planning Performance Metrics Lead times Constraints
    4. 4. <ul><li>We’re on a Mission </li></ul><ul><li>Understanding Your Business </li></ul><ul><li>Serving Our Customer </li></ul><ul><ul><li>The Balancing Act </li></ul></ul><ul><ul><li>Drilling Down </li></ul></ul><ul><ul><li>Best Practices </li></ul></ul><ul><ul><li>Collaboration </li></ul></ul><ul><li>Tying it all Together </li></ul>Mandy Hougland ● Replenishment Manager ● Dorel Industries ● 2008 Replenishment Conference ● Orlando, FL
    5. 5. <ul><li>“ Nothing can add more power to your life than concentrating all your energies on a limited set of targets.” </li></ul><ul><li>-Nido Qubein </li></ul>
    6. 6. <ul><li>Mission </li></ul><ul><li>I contribute to both my company (Dorel) and the customer (Wal-Mart) by driving sales through adequate in-stock levels , accurate forecasting , solution of logistics issues and proactive event planning , while continually developing my skills, utilizing exceptional communication practices and employing corrections of error to ensure continued improvement . </li></ul>Mandy Hougland ● Replenishment Manager ● Dorel Industries ● 2008 Replenishment Conference ● Orlando, FL
    7. 7. <ul><li>Understanding Your Business </li></ul><ul><li>Requires collaboration with our internal sales team, operations group, demand planners </li></ul><ul><li>Requires time spent in the stores to grasp how modulars can affect our in-stocks </li></ul><ul><li>Requires studying sales reports, knowledge of our products and fundamental understanding of cost structures </li></ul><ul><ul><ul><ul><ul><li>…… ..and a whole lot more </li></ul></ul></ul></ul></ul>Mandy Hougland ● Replenishment Manager ● Dorel Industries ● 2008 Replenishment Conference ● Orlando, FL
    8. 8. <ul><li>Serving Our Customer </li></ul><ul><li>The great balancing act: </li></ul><ul><li>Higher In-stocks ~ Lower Inventory Levels </li></ul>Mandy Hougland ● Replenishment Manager ● Dorel Industries ● 2008 Replenishment Conference ● Orlando, FL
    9. 9. <ul><li>Serving Our Customer </li></ul><ul><li>Drilling Down & </li></ul><ul><li>Managing Exceptions </li></ul><ul><li>In-stock </li></ul><ul><li>Seasonal Profiles </li></ul><ul><li>Fill Rate </li></ul><ul><li>MABD Compliance </li></ul><ul><li>DDs </li></ul><ul><li>Modular Layout </li></ul><ul><li>Carrier Issues </li></ul><ul><li>Lead Times </li></ul>Mandy Hougland ● Replenishment Manager ● Dorel Industries ● 2008 Replenishment Conference ● Orlando, FL
    10. 10. Troubleshooting Worksheet
    11. 11. <ul><li>Serving Our Customer </li></ul><ul><li>Best Practices </li></ul><ul><li>Item Audits </li></ul><ul><li>Lead Time Audits </li></ul><ul><li>Order Tracking </li></ul><ul><li>PO Clean-Up </li></ul>Mandy Hougland ● Replenishment Manager ● Dorel Industries ● 2008 Replenishment Conference ● Orlando, FL
    12. 12. Path: Retail Link Get Support & Training Supplier Replenishment Information Replenishment Collaboration Tools Lead Time and Audit Spreadsheet & Instructions Item Audits
    13. 13. Lead Time Audits Path: Retail Link Get Support & Training Supplier Replenishment Information Replenishment Collaboration Tools Lead Time and Audit Spreadsheet & Instructions
    14. 14. <ul><li>Serving Our Customer </li></ul><ul><li>Collaboration </li></ul><ul><li>Quarterly Meetings </li></ul><ul><li>Communication via CPFR </li></ul><ul><li>Plan Actionable COEs </li></ul>Mandy Hougland ● Replenishment Manager ● Dorel Industries ● 2008 Replenishment Conference ● Orlando, FL
    15. 15. Quarterly Meetings Path: Retail Link Get Support & Training Supplier Replenishment Information Replenishment Collaboration Tools 30/60/90 Days Planning and Tracking & Measuring
    16. 16. CPFR Path: Retail Link From My Favorites in Your Dashboard CPFR Item Selection Item # Collaboration Screen – Message Center
    17. 17. COEs Path: Retail Link From My Favorites in Your Dashboard CPFR Item Selection Item # Create an Event Event Category ~ Monthly COE
    18. 18. <ul><li>Tying It All Together </li></ul><ul><li>Define your mission </li></ul><ul><li>Understand your business </li></ul><ul><li>Serve the customer </li></ul><ul><li>Collaborate </li></ul><ul><li>Commit to continued development </li></ul>Mandy Hougland ● Replenishment Manager ● Dorel Industries ● 2008 Replenishment Conference ● Orlando, FL
    19. 19. <ul><li>Questions for the panel? </li></ul>Mandy Hougland ● Replenishment Manager ● Dorel Industries ● 2008 Replenishment Conference ● Orlando, FL

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