Workflow is a general term applied to the ability to move images, files, documents, etc., from workstation to workstation, using specific business rules for review, approvals, authorization, data entry, data editing, and task assignment. Business processes that are accomplished by moving paper can now be managed electronically—from the very beginning to final disposition. The delays normally associated with hard-copy documents and manual processing can be minimized with workflow systems.
eGovernance Keynote Address Computer Day Celebration Organised by Computer Society of India & Indian Society of Geomatics Mandar Mehta 6 th March 2010
eGovernance refers to use of information technologies like networks, internet & mobile by government agencies for improved functioning and to enhance the access to information and delivery of government services for the benefit of the citizens, the business partners, the organizations and the government functionaries.
The model for e-governance is a one-stop portal, where citizens have access to a variety of information and services
The National Tax Service of the Republic of Korea has introduced computerised tax system which has eliminated the need for 5 million face-toface meetings of taxpayers with tax officials
Singapore govt. has on-line, round-the-clock facilities for transacting business such as welfare claims, tax assessment, visa applications, and license renewals. A citizen could submit a change of address on her driving license, and the change would be automatically registered with the health, elections, and tax departments, thus avoiding the need for multiple filings.
The government of Taipei (China) has also implemented “one- window” service, using both Intranet and Internet, for tax administration, public health and safety, and e-commerce.
E-Governance in Africa (VAT online, C65, SSN), Sudan, Congo, Tanzania
It was felt that various arms of government at the national , state and local government level, a programme approach would need to be adopted, which must be guided by a common vision, strategy and approach to objectives
The Government approved the National e-Governance Plan (NeGP), comprising of 27 Mission Mode Projects (MMPs) and 8 components in 2006
Vision: Make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realise the basic needs of the common man
National projects: Unique identification project
Unique identification was initially conceived in 2006 when approval for –“Unique ID for BPL families” was given in 2006 by the Department of Information Technology
Parallelly creation of the National Population Register and issuance of Multi-purpose National Identity Cards to citizens of India
In 2009, the Prime Minister appointed Shri Nandan M. Nilekani as Chairman of the Unique Identification Authority of India (UIDAI) under Planning Commission
Would be used primarily as the basis for efficient delivery of welfare services (EPIC, BPL, PDS, NREGA, Health, Election, TaxID etc.)
Act as a tool for effective monitoring of various programs and schemes of the Government (e.g. the Ministry of Petroleum and Natural Gas can save over Rs.1200 crores a year in subsidies now reportedly lost on LPG cylinders registered under duplicate or ghost identities)
APSWAN: Network of voice, data and video communication throughout the state operational with 2Mbps fiber optic links connecting state secretariat with 25 centres.
CARD Project: System of registering immovable property transactions using computerized database. Deeds are registered in one hour and other services like the issue of encumbrance certificates and valuation certificates are accomplished in 15 minutes. The opaqueness of property valuation in the past forced citizens to hire middlemen. Time consuming manual copying and indexing of documents, and storage in paper forms have all been replaced.
Multipurpose Household Survey Project: The project aims to capture socio-economic data of all residents of the state and a database of land records.
Automated Services of Transport: The scheme is intended to provide services like issuance of driving licenses, vehicle registration through a comprehensive, networked solution.
Secretariat Knowledge Information Management System, which caters to managing the work flow at the state government secretariat.
Project Telemedicine interconnecting three premier medical institutes, ie, PG1-Chandigarh, AIIMS-Delhi and SGPG, Lucknow using ISDN for tele-diagnosis, tele-consultation and tele-education, each of which in turn will be connected with one medical college, has been initiated.
"Lokmitra" - to bring electronic governance to the people the state. Run in the Hamirpur district, the Rs 40-lakh pilot project is broadly based on the model of Gyandoot, a model being run in Dhar district of Madhya Pradesh, with modifications. It would later be extended to all districts through the Net, and a statewide government intranet.
The objectives of the project are to provide easy access to information at the remotest corners of the state, redressal of complaints without having to visit the government offices. Besides filing complaints, citizens could download government forms. In addition, all vacancies by the HP Subordinate Staff Selection Board, small tenders being floated by various departments and promotional schemes of all departments would be included.
People will be able to access addresses, telephone numbers and names of government officers, an online rural bazaar with the rates of vegetables useful in buying and selling produce, matrimonial services for match-making, important notifications and events being organized. There would also be facility for villagers to send and receive e-mail.
Launched on January 1, 2000, the Gyandoot project involves the installation of a low-cost rural intranet covering 20 village information kiosks that offer services like current rates of agricultural produce, copies of land records, online registration of applications and public grievance redress, village auctions etc. These services are offered at nominal rates ranging from Rs 5 to Rs 25.
The entire expenditure for the Gyandoot network has been borne by Panchayats and the community with no expenditure burden for the state or national government.
A pilot Web and Kiosk-based education information system to standardize operations and processes Vernacular interface project that will provides information about tax payments, public utility bills, etc.
Permits, registrations, licensing and certification processes (e.g. birth, death, marriage registration, new property, new vehicle, new business registration, licenses for industry, natural resources exploration (oil, gas, coal, iron ore, copper, gold, silver, platinum, precious stones, etc.) passport, driving, pollution & environmental clearances, etc. benefit citizens and businesses by reducing paperwork and trips to multiple departments to secure all necessary approvals.
Utilities services like electricity, domestic gas, water supply, sewerage, telephone, oil & gas pipelines, billing, customer servicing, complaints, payment collections & recovery of outstanding dues
Keeping a tab on field staff that is supposed to carry out inspections and compliances
Agencies dealing with levies, cess & taxes like property tax, education cess, water tax, individual & corporate income tax, central/ state sales/ general/ value added tax etc. can greatly reduce pain and drudgery of citizens by offering electronic facilitation of online filing of tax related transactions, internet payment gateways & mobile payments.
Strengthening law enforcement framework by providing easy access of rules and provisions to citizens, online complaint filing, online information on cases and judgments of district, state and national level courts.
Providing portals for villagers and artisans for updating them on the prices prevailing in the various markets to avoid them from being exploited by middlemen.
General information portals on knowledge, best practices in agriculture, education and other facilities offered by the government
e-Governance Areas InLine to OnLine Mandar Mehta (www.Dtpt.com)
Multiple channels for interacting with governments ( online self service applications through internet, email, sms, fax, field service centres, kiosks, barcode, biometric systems, smart cards, RFID etc.)
Inbound requests gathered through several convenient channels are tracked through resolution that often involves many departments and service providers, increasing the assurance that requests will be handled effectively.
Case and contract management tools help ensure cases are assigned efficiently to the case workers best suited to respond. Case resolution and evaluation processes can be streamlined by electronic form storage, applicant history, past agency action, and more
e-Governance Areas InLine to OnLine Mandar Mehta (www.Dtpt.com)