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Understanding the Evolution of Users' Personal Information Practices

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Slides for my talk at INTERACT 2007 Doctoral Consortium. …

Slides for my talk at INTERACT 2007 Doctoral Consortium.
Rio de Janeiro, September 11, 2007.

Published in: Technology, Education

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  • 1. Understanding the Evolution of Users’ Personal Information Management Practices Manas Tungare Advisor: Manuel Pérez Quiñones Watch on your laptop: manas.tungare.name/now
  • 2. Research Area Overview Human Computer Interaction Personal Multi-Platform Information User Interfaces Management
  • 3. Personal Information Management
  • 4. Information In Many Forms Jones 2002
  • 5. Mind-boggling Amounts 126 Email messages per day 53364 Messages in personal archive 123997 Files in home directory Anecdotal numbers; not real data.
  • 6. Personal Information Information about a person Information kept for kept by and under the control personal use. of others. E.g. files, documents. E.g. health information. Information experienced by Information directed to a a person but outside her person. control. E.g. email, IM. E.g. books, websites browsed. Jones 2006
  • 7. Information is Fragmented Across Collections Boardman 2004
  • 8. Current Research Kelly 2006 Boardman 2004 Whittaker 1996 Gwizdka 2002 All Collections Email Jones 2005 Folders Documents Boardman 2004 Paper Bruce 2004 Malone 1983 Bookmarks Abrams 1998 Jones 2006
  • 9. Information is Fragmented Across Devices Tungare 2006
  • 10. Research Questions
  • 11. 1. Using Multiple Devices for PIM • How do devices affect information flows? • Inter-relationships between devices • Formation of groups of devices • Attaining equilibrium in the information ecosystem • Custom strategies influenced by devices • Device failures
  • 12. Expected findings • Hypothesis: The device is an important consideration, which, in addition to the specific collection, affects PIM practices. • Finding(s): Exactly how a device (or group) affects PIM • E.g. why do people use their address book on their phone, but not on their computer?
  • 13. 2. Evolution of PIM Practices • Natural transitions in life • High school to college • Grad school to industry • Is there a pattern of stages in which information management practices change in response to these transitions? • How is equilibrium achieved?
  • 14. Expected findings • Hypothesis: There is a pattern in which users develop strategies for PIM. • This pattern can be reified and made known to the next set of users who are going to make similar transitions. • Tool designers can take these patterns into account.
  • 15. Methodology
  • 16. Studying PIM • PIM is highly individualized & contextual • Tools are just the surface • Deeper understanding needed • Approaches: browsing versus searchingTeevan 2004 • Personalities: filers versus pilers Malone 1983
  • 17. Study 1: PIM & Multiple Devices • Survey + Interviews • What activities do you perform on each device? • What data do you keep on each device? • What pairs of devices do you keep synchronized? • What failures have you encountered?
  • 18. Study 2: PIM over time • Longitudinal study of users across natural transitions in life • Recruited while still in “pre-” phase • Graduating students moving to industry • Undergrads continuing to grad school • Spot interviews, longer stories, observation, diary studies [Details are still being worked out.]
  • 19. Expected Contributions
  • 20. An understanding of ... • how PIM practices are influenced by devices. • how PIM practices change over time. • how custom strategies develop. • what parameters affect the evolution of these practices, and in what way.
  • 21. Significance • Implications from findings will inform the design of new tools & applications • New devices designed to integrate better into a user’s existing information environment • A clearer understanding of users’ frustration at the current state-of-the-art in multi-device PIM.
  • 22. Summary • PIM is an interesting area in HCI where a deeper understanding of users’ practices would benefit lots of users. • Open questions in PIM research include understanding how people use multiple devices for information management & how their strategies evolve over time. • (Hopefully,) my work will help answer these and design future devices and apps better.
  • 23. Your feedback is appreciated! ? ? manas.tungare.name/publications manas@tungare.name