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Virtual teams - get the best out of them
 

Virtual teams - get the best out of them

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    Virtual teams - get the best out of them Virtual teams - get the best out of them Presentation Transcript

    • Virtual TeamsGet the best out of them (c) All rights reserved
    • What is a virtual team?● Separated by ○ Space ○ Time ○ Cultural boundaries● Interaction primarily by means of electronic media● Face to face meetings seldom or never take place● A virtual team ○ Has a common goal ○ Is limited in size ○ Shares responsibility for the task ○ Individuals are measured by results not the effort (c) All rights reserved
    • Why virtual teams?● Business conditions make it necessary● Technology makes it possible. (c) All rights reserved
    • The Golden Rule Never write if you can speak Never speak if you can nod Never nod if you can wink ~ Martin LomasneyIt works for politicians not in projectsIf it’s not written down, it doesn’t exist (c) All rights reserved
    • Means of communication● Conference call ○ Know how the mute works● eMail ○ If you send 1 email with several unrelated questions, typically one gets answered. If items are unrelated, send separate mails. ○ If your email is more than a page long, maybe you need to put that info to a document – word, excel or PowerPoint and summarize in the email● Instant messaging ○ Somewhere between an email and a telephone ○ When an instant message dialogue reaches 5 minutes, its probably time to pick up the telephone● 1 – on – 1 phone call ○ Don’t use a speaker phone. Though convenient, other side experiences lot of noise. ○ If more people must participate, join a bridge ○ If person does not answer, leave a voice mail or instant message on communicator. If its after working hours, send an sms.● Collaboration tool – Remote desktop, Webex ○ Learn how to use them. They are really powerful software (c) All rights reserved
    • No water cooler The biggest problem with the virtual environment is that there is no water cooler (c) All rights reserved
    • Effective virtual team meetings● The basics of great meetings still apply ○ Have an agenda and publish it to all BEFORE the meeting ○ Make sure the “other” side understood what you said – ask them to summarize to confirm the understanding ○ Issue a MOM about decisions and action items – even if its just a mail● Replace visual cues ○ Others cant see you nodding in agreement or shaking your head in disagreement. Verbalize what you want to say ○ If you need to have a side conversation with someone locally, state it.● Share the bad times ○ Many virtual meetings cross time zones ○ If possible share the time zones ○ If not, make sure the other person understand why its not possible (c) All rights reserved
    • Effective virtual team meetings...● Use screen sharing to share notes ○ Provide a common visual reference point – share your desktop ○ Helps everyone see what is being said..and also remember more effectively. ○ Facilitates further discussion ○ Avoid issues of mis-hearing● Don’t use virtual meetings for things they are not designed to handle ○ Multi hour virtual meetings are hard – split them ○ Issues that are contentious or have major impact on people e. g. asking someone to come on weekend. ○ In such cases, talk with the local manager or GL and he may be in better position to communicate such things (c) All rights reserved
    • Leadership“motivation and evaluation is more difficult in a virtual team” ● Virtual team managers focus solely on the output but need to act as coach as well ● Manager needs to be sensitive to other signals because behavior of team member is less visible “ It’s difficult to interpret delays, unreturned calls, hesitancies. Mole hills become mountains, oversights look like insults” (O’Hara-Deveraux & Johansen) (c) All rights reserved
    • Thank YouRead the blog post for the articleVisit for more articles which might interest youwww.managingtheproject.comStay connected (c) All rights reserved