Certificate IV Frontline Management Powerpoint Overview


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Certificate IV Frontline Management Powerpoint overview from Management Consultancy International (Australia). This PPT slide pack provides all the information that you need to know about our Certificate IV Frontline Management Training programme (in Australia)

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  • Certificate IV Frontline Management Powerpoint Overview

    1. 1. Denise Meyerson Management Consultancy International Briefing Certificate 4 in Frontline Management
    2. 2. Introducing Management Consultancy International
    3. 3. <ul><li>Draw the same model from a 3rd angle </li></ul><ul><li>3 minutes + do so without touching any LEGO bricks </li></ul><ul><li>Now put your drawing to one side and build the model using bricks </li></ul>The 3 – D Challenge! <ul><li>Your handout shows three LEGO bricks attached together from two different perspectives, rotated by 90º </li></ul>
    4. 4. Agenda <ul><li>What is new in the Certificate 4 in Frontline Management? </li></ul><ul><li>How has Management Consultancy International changed the program? </li></ul><ul><li>What funding is available? </li></ul><ul><li>How do we measure ROI on the program? </li></ul><ul><li>Questions and comments </li></ul>
    5. 5. BSB40807 4 core units BSBMGT401A Show leadership in the workplace BSBMGT402A Implement operational plan BSBOHS407A Monitor a safe workplace BSBWOR402A Promote team effectiveness + A choice of 6 Electives
    6. 6. Select 6 Electives 3 of the elective units must be selected from the elective units listed OR from the BSB07 Business Services Training Package OR from any other currently endorsed national Training Package
    7. 7. What has stayed the same in the Management Consultancy International Program? <ul><li>Excellent content and activities </li></ul><ul><li>The Portfolio builder </li></ul><ul><li>Award-winning content – improved! </li></ul>
    8. 8. What has Management Consultancy International changed? <ul><li>Presentation of content </li></ul><ul><li>Up-dated Content </li></ul><ul><li>Introduction of LEGO® Serious Play™ </li></ul>
    9. 9. 1. Presentation of content - USB’s <ul><li>Articles for further reading </li></ul><ul><li>Powerpoints </li></ul><ul><li>Videos </li></ul><ul><li>Video Podcasts </li></ul>
    10. 10. Up-dated content <ul><li>Our Gurus </li></ul><ul><li>Steve Covey 7 Habits of Highly Effective People + The 8th Habit </li></ul><ul><li>Ken Blanchard Situational Leadership </li></ul><ul><li>Eric Berne Transactional Analysis </li></ul><ul><li>John Kotter The Heart of Change </li></ul><ul><li>Daniel Goleman Emotional Intelligence </li></ul><ul><li>Daniel Pink A Whole New Mind </li></ul><ul><li>Robert Cialdini Influence </li></ul><ul><li>Patrick Lencioni The 5 Dysfunctions of a Team </li></ul>
    11. 11. Program Outline: <ul><li>Session 1 Teamwork & Communication </li></ul><ul><li>Session 2 Conflict Resolution </li></ul><ul><li>Session 3 Motivation & Customer Service </li></ul><ul><li>Session 4 Safety: Help or Hindrance? </li></ul><ul><li>Session 5 Seven Habits of Highly Effective People </li></ul><ul><li>Session 6 Change Management </li></ul><ul><li>Session 7 Presentation Skills & Project Management </li></ul>
    12. 12. Customise the content
    13. 13. Structure of Sessions Theory Video content – Discussion – Debate - Activity How does this apply to you in your role?
    14. 14. Example: Influencing Skills
    16. 16. <ul><li>It is just as important to get your manager to like you as it is to perform your job role well </li></ul><ul><li>In business, it is better to be right than to be liked </li></ul><ul><li>Doing people favours will get you everywhere in business </li></ul>DO YOU AGREE?
    17. 17. Cialdini’s Six Principles of Influence <ul><li>Reciprocation </li></ul><ul><ul><li>We feel compelled to help those who have helped us. </li></ul></ul><ul><li>Scarcity </li></ul><ul><ul><li>We want more of those things we can have less of. </li></ul></ul><ul><li>Authority </li></ul><ul><ul><li>We want to follow legitimate leaders </li></ul></ul><ul><li>Consistency </li></ul><ul><ul><li>We prefer to be consistent to our existing commitments </li></ul></ul><ul><li>Consensus </li></ul><ul><ul><li>We choose our actions based on what others have done or are doing </li></ul></ul><ul><li>Liking </li></ul><ul><ul><li>We prefer to say yes to those people who we like </li></ul></ul>
    18. 18. <ul><li>Here’s the challenge </li></ul><ul><li>“ You are a waiter at a restaurant. What would you say to make sure you got the biggest tip possible from your patrons when you give them their bill and some mints?” </li></ul>1. RECIPROCATION
    19. 19. <ul><li>When we are in a state of obligation we are very willing to give </li></ul><ul><li>We don’t take without giving in return </li></ul><ul><li>This is socialised into us </li></ul><ul><li>To maximise tips as a waiter, customers need to feel service is: </li></ul><ul><ul><ul><li>SPECIAL </li></ul></ul></ul><ul><ul><ul><li>PERSONAL </li></ul></ul></ul><ul><ul><ul><li>UNEXPECTED </li></ul></ul></ul>These provide the perfect context for a yes! 1. RECIPROCATION
    20. 20. <ul><li>You want to ask your manager for a Capital Expenditure approval. </li></ul><ul><ul><li>In your dreams you would want $12M to fund your ambitious expansion plans </li></ul></ul><ul><ul><li>Ideally you think $10M is the optimum amount but you are worried that that this still sounds like too much. </li></ul></ul>1. RECIPROCATION
    21. 21. Example 2 The new world of work
    22. 22. Video – Daniel Pink A whole new Mind
    23. 23. Questions <ul><li>What leadership and management skills do you need to confront this changing world? </li></ul><ul><li>What type of team members do organisations want in order to remain competitive and innovative? </li></ul>
    24. 24. How would you apply this principle in the following situations? Write a script for the conversation
    26. 26. 3. Why include LEGO ® Serious Play ™ in the Frontline Management program ?
    27. 27. Quiz <ul><li>How many different ways can you combine six, 2x4 LEGO bricks of the same colour? </li></ul>
    28. 28. 915,103,763
    29. 29. Lead by asking questions Not by issuing instructions Constructionism vs Instructionism
    30. 30. The Duck Challenge
    31. 31. Plan – plan – plan Plan – do – plan - do
    32. 32. The Johari Quadrants via LEGO Serious Play
    33. 33. Funding arrangements New South Wales  Queensland  TAS and ACT  Victoria and NT X SA and WA ?
    34. 34. The figures
    35. 35. Up-side and down-side Benefits Disadvantages Extended budget Staff motivation Retention Win - win Paperwork
    36. 36. Return on Investment
    37. 37. How do you ensure ROI? <ul><li>Set a clear purpose </li></ul><ul><li>No objective = no measurement </li></ul><ul><li>Consult widely </li></ul><ul><li>Each participant with a clear objective </li></ul><ul><li>Avoid questions - did you ‘enjoy’ the training? </li></ul><ul><li>Start asking - what will you change in your behaviour as a result of the training? </li></ul><ul><li>Keep a record of qualitative results </li></ul><ul><li>Identify changes to culture </li></ul>
    38. 38. Questions and comments
    39. 39. Play with us.... <ul><li>Build a model of </li></ul><ul><ul><li>your ideal leader </li></ul></ul><ul><ul><li>a nightmare manager </li></ul></ul>
    40. 40. Why use Management Consultancy International Customised to ensure ROI Award-winning program - improved! Up to date content Portfolio builder The power of LEGO Serious Play
    41. 41. “ Leadership, like swimming, cannot be learnt by reading about it” Henry Mintzberg
    42. 42. 1300 768 550 www.mci.edu.au Email us for: White paper CCH – HR Bulletin Copy of slides