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Certificate IV Frontline Management Powerpoint Overview

Certificate IV Frontline Management Powerpoint Overview



Certificate IV Frontline Management Powerpoint overview from Management Consultancy International (Australia). This PPT slide pack provides all the information that you need to know about our ...

Certificate IV Frontline Management Powerpoint overview from Management Consultancy International (Australia). This PPT slide pack provides all the information that you need to know about our Certificate IV Frontline Management Training programme (in Australia)



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Certificate IV Frontline Management Powerpoint Overview Certificate IV Frontline Management Powerpoint Overview Presentation Transcript

  • Denise Meyerson Management Consultancy International Briefing Certificate 4 in Frontline Management
  • Introducing Management Consultancy International
    • Draw the same model from a 3rd angle
    • 3 minutes + do so without touching any LEGO bricks
    • Now put your drawing to one side and build the model using bricks
    The 3 – D Challenge!
    • Your handout shows three LEGO bricks attached together from two different perspectives, rotated by 90º
  • Agenda
    • What is new in the Certificate 4 in Frontline Management?
    • How has Management Consultancy International changed the program?
    • What funding is available?
    • How do we measure ROI on the program?
    • Questions and comments
  • BSB40807 4 core units BSBMGT401A Show leadership in the workplace BSBMGT402A Implement operational plan BSBOHS407A Monitor a safe workplace BSBWOR402A Promote team effectiveness + A choice of 6 Electives
  • Select 6 Electives 3 of the elective units must be selected from the elective units listed OR from the BSB07 Business Services Training Package OR from any other currently endorsed national Training Package
  • What has stayed the same in the Management Consultancy International Program?
    • Excellent content and activities
    • The Portfolio builder
    • Award-winning content – improved!
  • What has Management Consultancy International changed?
    • Presentation of content
    • Up-dated Content
    • Introduction of LEGO® Serious Play™
  • 1. Presentation of content - USB’s
    • Articles for further reading
    • Powerpoints
    • Videos
    • Video Podcasts
  • Up-dated content
    • Our Gurus
    • Steve Covey 7 Habits of Highly Effective People + The 8th Habit
    • Ken Blanchard Situational Leadership
    • Eric Berne Transactional Analysis
    • John Kotter The Heart of Change
    • Daniel Goleman Emotional Intelligence
    • Daniel Pink A Whole New Mind
    • Robert Cialdini Influence
    • Patrick Lencioni The 5 Dysfunctions of a Team
  • Program Outline:
    • Session 1 Teamwork & Communication
    • Session 2 Conflict Resolution
    • Session 3 Motivation & Customer Service
    • Session 4 Safety: Help or Hindrance?
    • Session 5 Seven Habits of Highly Effective People
    • Session 6 Change Management
    • Session 7 Presentation Skills & Project Management
  • Customise the content
  • Structure of Sessions Theory Video content – Discussion – Debate - Activity How does this apply to you in your role?
  • Example: Influencing Skills
    • It is just as important to get your manager to like you as it is to perform your job role well
    • In business, it is better to be right than to be liked
    • Doing people favours will get you everywhere in business
  • Cialdini’s Six Principles of Influence
    • Reciprocation
      • We feel compelled to help those who have helped us.
    • Scarcity
      • We want more of those things we can have less of.
    • Authority
      • We want to follow legitimate leaders
    • Consistency
      • We prefer to be consistent to our existing commitments
    • Consensus
      • We choose our actions based on what others have done or are doing
    • Liking
      • We prefer to say yes to those people who we like
    • Here’s the challenge
    • “ You are a waiter at a restaurant. What would you say to make sure you got the biggest tip possible from your patrons when you give them their bill and some mints?”
    • When we are in a state of obligation we are very willing to give
    • We don’t take without giving in return
    • This is socialised into us
    • To maximise tips as a waiter, customers need to feel service is:
        • SPECIAL
        • PERSONAL
        • UNEXPECTED
    These provide the perfect context for a yes! 1. RECIPROCATION
    • You want to ask your manager for a Capital Expenditure approval.
      • In your dreams you would want $12M to fund your ambitious expansion plans
      • Ideally you think $10M is the optimum amount but you are worried that that this still sounds like too much.
  • Example 2 The new world of work
  • Video – Daniel Pink A whole new Mind
  • Questions
    • What leadership and management skills do you need to confront this changing world?
    • What type of team members do organisations want in order to remain competitive and innovative?
  • How would you apply this principle in the following situations? Write a script for the conversation
  • 3. Why include LEGO ® Serious Play ™ in the Frontline Management program ?
  • Quiz
    • How many different ways can you combine six, 2x4 LEGO bricks of the same colour?
  • 915,103,763
  • Lead by asking questions Not by issuing instructions Constructionism vs Instructionism
  • The Duck Challenge
  • Plan – plan – plan Plan – do – plan - do
  • The Johari Quadrants via LEGO Serious Play
  • Funding arrangements New South Wales  Queensland  TAS and ACT  Victoria and NT X SA and WA ?
  • The figures
  • Up-side and down-side Benefits Disadvantages Extended budget Staff motivation Retention Win - win Paperwork
  • Return on Investment
  • How do you ensure ROI?
    • Set a clear purpose
    • No objective = no measurement
    • Consult widely
    • Each participant with a clear objective
    • Avoid questions - did you ‘enjoy’ the training?
    • Start asking - what will you change in your behaviour as a result of the training?
    • Keep a record of qualitative results
    • Identify changes to culture
  • Questions and comments
  • Play with us....
    • Build a model of
      • your ideal leader
      • a nightmare manager
  • Why use Management Consultancy International Customised to ensure ROI Award-winning program - improved! Up to date content Portfolio builder The power of LEGO Serious Play
  • “ Leadership, like swimming, cannot be learnt by reading about it” Henry Mintzberg
  • 1300 768 550 www.mci.edu.au Email us for: White paper CCH – HR Bulletin Copy of slides