Understanding ITIL CMDB


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ITIL Best Practices webinar by Nandini Krishnan,

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Understanding ITIL CMDB

  1. 1. Understanding CMDB<br />By<br />Nandini Krishnan<br />Business Analyst<br />ITIL Best Practices Webinar Series<br />
  2. 2. Agenda<br /><ul><li>Need of an IT Asset Manager
  3. 3. What is CMDB?
  4. 4. Plan your CMDB
  5. 5. Get started!
  6. 6. The next steps
  7. 7. The CMDB Strategies
  8. 8. The Business value</li></ul>ITIL Best Practices Webinar Series<br />
  9. 9. NiteshDalvi – IT Asset Manager<br /><ul><li>Responsibility: Monitoring & Managing Complete Asset Lifecycle [from procuring to disposal and recording all the information]
  10. 10. The Boss – CIO/CTO
  11. 11. Scenario </li></ul> Boss plans to deploy an application and wants to know few things like No of servers, their relationships with certain application – Basically the big picture…<br />Will Nitesh be able to provide this info to his boss?<br />ITIL Best Practices Webinar Series<br />
  12. 12. Needs of an IT Asset Manager<br /><ul><li>How many servers do I have?
  13. 13. What versions and editions are they?
  14. 14. What applications are they hosting?
  15. 15. Who has the permissions to access them?
  16. 16. What isn’t configured rightly?
  17. 17. What are the “Best Practices” of IT Management today?
  18. 18. What has changed recently?
  19. 19. How does this relate to my business?</li></ul>This is how life is for a IT Administrator like Nitesh…<br />ITIL Best Practices Webinar Series<br />
  20. 20. Now for the big question!!<br />WHAT IS CMDB?? Some kinda Genie?<br />ITIL Best Practices Webinar Series<br />
  21. 21. What is CMDB? – The ITIL Way!<br />“A Configuration management database (CMDB) is a repository of information related to all the components of an information system. Although repositories similar to CMDBs have been used by IT departments for many years, the term CMDB…..<br />Blah BlahBlah..<br />ITIL Best Practices Webinar Series<br />
  22. 22. What is CMDB? – my way!<br /><ul><li>Configuration Management Database (CMDB) creates one repository of information of all your “IT” components</li></ul>Note: IT Components in CMDB are called CIs – Configuration Items<br />ITIL Best Practices Webinar Series<br />
  23. 23. Plan your CMDB<br /><ul><li>Identify existing information repository
  24. 24. Hardware/Software – model/versions – record
  25. 25. Record of Office system configurations
  26. 26. Asset purchase register
  27. 27. The shelf holding user manuals
  28. 28. The wardrobe holding spare hardware</li></ul>ITIL Best Practices Webinar Series<br />
  29. 29. Plan your CMDB<br /><ul><li>Beware CMDB isn’t a huge thing you have to purchase or develop
  30. 30. Start small and grow as you mature
  31. 31. Don’t try to do everything in one shot
  32. 32. Design for the future
  33. 33. Make it flexible and scalable</li></ul>ITIL Best Practices Webinar Series<br />
  34. 34. Get Started!<br /><ul><li>Everything starts with ITIL which provides great details on implementing CMDB…below are the highlights…
  35. 35. Select and identify CIs and their relationships
  36. 36. Ensure no change to any CI without controlling documentation
  37. 37. Define how will you accurately update CMDB records
  38. 38. Include methods to track CIs from ordering to depreciation
  39. 39. Verification and Audits
  40. 40. Plan list of audits and procedures to be used
  41. 41. List of authorizations required
  42. 42. Report descriptions and expected contents</li></ul>ITIL Best Practices Webinar Series<br />
  43. 43. The Next Steps<br />The Business objective of CM and CMDB is to “Control CIs”<br />Identify CIs that underpin key systems <br />Combine CI information into services<br />Follow rest of the CM process from ITIL to maintain integrity of CMDB as you expand it<br />ITIL Best Practices Webinar Series<br />
  44. 44. The CMDB Strategies<br />CMDB – PEOPLE<br />- Project Team<br />- Data providers<br />- Users<br />ITIL Best Practices Webinar Series<br />
  45. 45. The CMDB Strategies<br />CMDB – Data<br />Initially choose and consider three “Business Services” (ex: e-mail client, telecom infrastructure, related hardware) to build CMDB and later expand…<br />ITIL Best Practices Webinar Series<br />
  46. 46. The CMDB Strategies<br />CMDB Data continued…CI Relationship Layout<br />ITIL Best Practices Webinar Series<br />
  47. 47. The CMDB Strategies<br />CMDB Data Continued…CI map for one of the attributes..<br />About planned changes..<br />ITIL Best Practices Webinar Series<br />
  48. 48. The CMDB Strategies<br />CMDB – Process<br />CMDB Services<br />SUPPORT<br /><ul><li> Incident Mgmt
  49. 49. Problems Mgmt
  50. 50. Change Mgmt
  51. 51. Release Mgmt
  52. 52. Configuration Mgmt</li></ul>DELIVERY<br /><ul><li> Availability
  53. 53. Service-Level Mgmt
  54. 54. Capacity Mgmt
  55. 55. Continuity Mgmt
  56. 56. Financial Mgmt</li></ul>ITIL Best Practices Webinar Series<br />
  57. 57. The CMDB Strategies<br />CMDB – Implementation<br />Think from a casual CMDB user perspective<br />Let everyone to give inputs<br />Identify experts in each community of CMDB<br />Carefully examine culture, risk, operational issues<br />Record the experience and share with the community<br />ITIL Best Practices Webinar Series<br />
  58. 58. Some pitfalls!<br />Its common to attempt more than once<br />Unclear objectives<br />Too big a plan<br />Poorly defined roles and responsibilities<br />Poor data<br />Only set of people knowing how to access it<br />Not staying current<br />ITIL Best Practices Webinar Series<br />
  59. 59. The Business Value<br />Users and Services<br />ITIL Best Practices Webinar Series<br />
  60. 60. Q & A<br />Nandini Krishnan<br />nandini@managengine.com<br />ITIL Best Practices Webinar Series<br />
  61. 61. ITIL Best Practices Webinar Series<br />