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The Art of Change - Change Management Best Practices

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ManageEngine Webinar by Arvind, ITIL Consultant on ITIL Change Management Best Practices

ManageEngine Webinar by Arvind, ITIL Consultant on ITIL Change Management Best Practices

Published in: Business, Technology

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Transcript

  • 1. The Art of Change
    Arvind PITIL Consultant
  • 2. Agenda
    Purpose of change Management
    Impacts of No/Improper change implementation
    ABC’s of change management
    Process & Execution
  • 3. What is change Management
    The process responsible for controlling the lifecycle of strategic & operational changes in an IT environment.
    Schedule
    Change
    Planned
    Outage
    Virus scanner update
    Upgrade
  • 4. Goal of Change Management
    Ensure Standard methods & procedures
    Efficient & prompt Handling
    Minimizing Impact
    Guarantee Low risk
  • 5. What is really happening w/o Change Mgmt
    Half Baked
    Maverick
    One man show
  • 6. Popular Goof-ups
    Are You A Victim?
  • 7. Do I need change mgmt for everything
    Group all your critical business services
    Any minor changes related to those vital services should go through Change approval process
    Rest of the changes which are relatively common & follows an established procedure can be pre approved change.
  • 8. Throw light with Change mgmt
  • 9. Accountability & Responsibility
    Get clear visibility.
    Know the right facts.
    Account all your stake holders respectively.
  • 10. CMDB & Change mgmt go hand in hand
    Know about your unauthorized changes
    Get the dependency information while planning a change
    Keep your CMDB up to date with change management.
  • 11. Change Management Facts
  • 12. ABC’s of Change Management
    Change Types
  • 13. ABC’s of Change Management
  • 14. Assessing a proposed change
    Risk Vs Benefit
  • 15. The Process
  • 16. Planning & Documenting
  • 17. Approvals
    Change Advisory board
    Choose CAB members relevant to the stake holders need.
    The CAB recommendation helps the change manager to take a decision on the change Approval.
  • 18. Role of Change Manager
  • 19. Change Execution & implementation
    • Planning the Schedule
    • 20. Breaking down the change into sub-tasks
    • 21. Packaging and deploying
    Execution matters
  • 22. Post Implementation Reviews
    Feedback helps to improve in future & learn from past experiences.
  • 23. ITSM Tools
  • 24. Summary
    It is not about implementing ITIL, it is about doing things right with change management.
    Classifying Changes for critical business services.
    Change Management is a necesity , so implement it now.
  • 25. Upcoming Webinar in this series
    Understanding ITIL CMDB
    By Nandinikrishnan
    On 21st July at 2 pm EDT.
    Don’t Miss it.
  • 26. Thanks
    • More Info
    www.servicedeskplus.com
    • Email
    arvind@manageengine.com
    • Blog
    http://Absolutehelp.in
    • Twitter
    https://twitter.com/absolutehelp