ITIL for those who Don't have the Time

  • 1,625 views
Uploaded on

ITIL Presentation from Alex D Paul, Director ITSM, ManageEngine

ITIL Presentation from Alex D Paul, Director ITSM, ManageEngine

More in: Technology , Business
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
No Downloads

Views

Total Views
1,625
On Slideshare
0
From Embeds
0
Number of Embeds
0

Actions

Shares
Downloads
93
Comments
0
Likes
2

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide
  • Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
  • Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
  • Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
  • Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
  • Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
  • Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
  • Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
  • Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
  • Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?

Transcript

  • 1. ITIL For Those Who Don’t Have The Time
    Alex D Paul
    Product Manager
  • 2. ITIL – A Quick Backgrounder
  • 3. ITIL – Collective Knowledge
  • 4. ITIL Modules
    Blue Book
    Red Book
  • 5. Incident Management
  • 6. Incident Management
    Incident is a disruption in the normal service
    The goal of Incident Management is to restore normal services as soon as possible with resolution and recovery.
  • 7. Incident Management - Example
  • 8. Incident Management Workflow
    Tuesday, January 8, 2008
  • 9. Problem Management
    Eliminate The Root Cause
  • 10. Problem Management
    The goal of Problem Management is to find the root cause of incidents and reduce the impact on business.
    It is a proactive approach that prevents recurrence of incidents.
  • 11. Problem Management
  • 12. Problem Management Workflow
    Tuesday, January 8, 2008
  • 13. Change Management
  • 14. Change Management
    The goal of Change Management is to control and manage approved changes with accepted risk.
  • 15. Change Management Workflow
    Tuesday, January 8, 2008
  • 16. CMDB
    CMDB – Critical Servers –top down approach
    Map services to assets and people using it
    Cover points of failure
  • 17. What People think about ITIL
    Complicated
    Not for SMBs
    Expensive
    But Common Sense is made expensive
  • 18. After Training - Where Do I Start?
    ITIL V3
    ITIL V2
    Too much of information
    Pink Elephant Certification
    Pink Elephant Certification
    ISO 20000
    ITIL software products
    ITIL Process consultants
  • 19. ITIL Process and Software
    Mostly, this is the part where you get robbed
  • 20. Complex Software
  • 21. ITIL Versions – What is right for me?
  • 22. ITIL V3
    ITIL V3 gets more focus on BSM
    Core Modules
  • 23. How ITIL V3 relates to V2
  • 24. Take a minute to think
    Why is ITIL software so expensive.
    What are my options?
  • 25. Get Your Answers
    Run a comparison and get your own answers
  • 26. Get The Complete Picture
  • 27. ServiceDesk Plus and ITIL
    ServiceDesk Plus comes with
    ITIL ready framework
    Incident Management
    Problem Management
    Change Management
    CMDB
    No Expensive Consultants Required
  • 28. Thank You