ITIL for those who Don't have the Time
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ITIL for those who Don't have the Time

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ITIL Presentation from Alex D Paul, Director ITSM, ManageEngine

ITIL Presentation from Alex D Paul, Director ITSM, ManageEngine

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  • Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
  • Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
  • Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
  • Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
  • Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
  • Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
  • Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
  • Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
  • Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?

ITIL for those who Don't have the Time ITIL for those who Don't have the Time Presentation Transcript

  • ITIL For Those Who Don’t Have The Time
    Alex D Paul
    Product Manager
  • ITIL – A Quick Backgrounder
  • ITIL – Collective Knowledge
  • ITIL Modules
    Blue Book
    Red Book
  • Incident Management
  • Incident Management
    Incident is a disruption in the normal service
    The goal of Incident Management is to restore normal services as soon as possible with resolution and recovery.
  • Incident Management - Example
  • Incident Management Workflow
    Tuesday, January 8, 2008
  • Problem Management
    Eliminate The Root Cause
  • Problem Management
    The goal of Problem Management is to find the root cause of incidents and reduce the impact on business.
    It is a proactive approach that prevents recurrence of incidents.
  • Problem Management
  • Problem Management Workflow
    Tuesday, January 8, 2008
  • Change Management
  • Change Management
    The goal of Change Management is to control and manage approved changes with accepted risk.
  • Change Management Workflow
    Tuesday, January 8, 2008
  • CMDB
    CMDB – Critical Servers –top down approach
    Map services to assets and people using it
    Cover points of failure
  • What People think about ITIL
    Complicated
    Not for SMBs
    Expensive
    But Common Sense is made expensive
  • After Training - Where Do I Start?
    ITIL V3
    ITIL V2
    Too much of information
    Pink Elephant Certification
    Pink Elephant Certification
    ISO 20000
    ITIL software products
    ITIL Process consultants
  • ITIL Process and Software
    Mostly, this is the part where you get robbed
  • Complex Software
  • ITIL Versions – What is right for me?
  • ITIL V3
    ITIL V3 gets more focus on BSM
    Core Modules
  • How ITIL V3 relates to V2
  • Take a minute to think
    Why is ITIL software so expensive.
    What are my options?
  • Get Your Answers
    Run a comparison and get your own answers
  • Get The Complete Picture
  • ServiceDesk Plus and ITIL
    ServiceDesk Plus comes with
    ITIL ready framework
    Incident Management
    Problem Management
    Change Management
    CMDB
    No Expensive Consultants Required
  • Thank You