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User Management and Role Management in IT360
 

User Management and Role Management in IT360

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ManageEngine IT360 is an integrated IT Infrastructure monitoring solution and hence comprises several modules. Providing Role based User Access to various parts of the tool becomes an important ...

ManageEngine IT360 is an integrated IT Infrastructure monitoring solution and hence comprises several modules. Providing Role based User Access to various parts of the tool becomes an important feature for evaluators and customers. This presentation attempts to provide an insight into the exhaustive options provided in IT360 for User Management and Role Management

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    User Management and Role Management in IT360 User Management and Role Management in IT360 Presentation Transcript

    • Role / User Management inIT360 Enterprise Edition andProfessional Edition K.Lakshmi Shankar
    • What you learn from this presentation? After going through this presentation, you will know: 2.What is Role Management 3.Default Roles supported in IT360 4.What is User Management 5.Default Users supported in IT360 6.The relationship between User Management and Role Management – the Role vs User matrix 7.The Role vs IT360 Module matrix 8.How to create a New User from the default available Roles 9.How to create a New Role itself and associate the same to a User Note 1: This presentation is designed to help you understand User and Role Management as defined in IT360 and hence does not cover the detailed steps on creating a custom User or a custom Role. However, relevant links to our online documents are provided for the same. On a similar note AD User import , etc., are not covered here. Note 2: The screenshots in this presentation are for representation only. The content / fields would be slightly different depending on the edition you use – Professional Edition or Enterprise Edition Central Server or Enterprise Edition Probe. ZOHO Corporation Confidential
    • Definitions • Role Management is an authorization mechanism that defines which Users access which modules of IT360 • User Management is an authentication mechanism that controls the access to IT360 application to individuals of the IT Department / Organization ZOHO Corporation Confidential
    • Introduction to Role Management• There are 11 Roles defined in IT360• Some Roles provide full administrative capabilities; some provide Read-Only capabilities while some provide intermediate access• You can define your own New Role also• Users acquire access rights through their Roles• A User has to be associated to a defined Role• You can associate a Role to many Users [one to many] ZOHO Corporation Confidential
    • 11 Predefined Roles in IT360 ZOHO Corporation Confidential
    • Introduction to User Management•Users are an integral part of IT360•Users acquire access rights through their Roles•A User has to be associated to a defined Role•Some of them need a full Administrator access while a few needonly a Read Only access•Some of them will require an intermediate access - anadministrator access to a certain limited modules of IT360 and aRead Only access to the rest of the modules•There are 8 User supported in IT360 by default•You can define your own New User•You can associate many Users to a Role [many to one] ZOHO Corporation Confidential
    • 8 Predefined User in IT360 ZOHO Corporation Confidential
    • The “Role – User” matrix in IT360 Role User Administrator Role admin Guest Role guest Network Administrator nwadmin Network Operator nwoperator System and Applications Administrator sysadmin System Operator sysoperator IT Administrator itadmin Operator Role operatoruser HelpDesk Technician -- HelpDesk Requestor -- HelpDesk Non Login Technician -- ZOHO Corporation Confidential
    • “Role - Module Access” matrix Role: Administrator Role User: admin IT360 module Read Write Access Read Only Access Networks Yes NA Servers & Yes NA Applications Traffic Yes NA ServiceDesk Yes NA Role: Guest Role User: guest IT360 module Read Write Access Read Only Access Networks No Yes Servers & No Yes Applications Traffic No Yes ServiceDesk Yes [“Requester” NA access] ZOHO Corporation Confidential
    • “Role - Module Access” matrix– contd. Role: Network Administrator User: nwadmin IT360 module Read Write Access Read Only Access Networks Yes NA Servers & Applications No No Traffic Yes NA ServiceDesk Yes [“Technician” NA access] Role: Network Operator User: nwoperator IT360 module Read Write Access Read Only Access Networks No Yes Servers & Applications No No Traffic No Yes [assigned Groups only] ServiceDesk Yes [“Technician” NA access] ZOHO Corporation Confidential
    • “Role - Module Access” matrix– contd. Role: System Administrator User: sysadmin IT360 module Read Write Access Read Only Access Networks No No Servers & Yes NA Applications Traffic No No ServiceDesk Yes [“Technician” NA access] Role: System Operator User: sysoperator IT360 module Read Write Access Read Only Access Networks No Yes Servers & No Yes [assigned Applications Groups] Traffic No No ServiceDesk Yes [“Technician” NA access] ZOHO Corporation Confidential
    • “Role - Module Access” matrix– contd. Role: IT Administrator User: itadmin IT360 module Read Write Access Read Only Access Networks Yes NA Servers & Applications Yes NA Traffic Yes NA ServiceDesk Yes [“Technician + NA Reporter + POApprover + Change Manager” access] Role: Operator User User: operator user IT360 module Read Write Access Read Only Access Networks No Yes Servers & Applications No Yes [assigned Groups] Traffic No Yes [assigned Groups] ServiceDesk Yes [“Requester” NA access] ZOHO Corporation Confidential
    • “Access Rights – User” matrix ZOHO Corporation Confidential
    • A question ZOHO Corporation Confidential
    • Creating a New Role•Go to Admin – General – Role Management – click on Add Role•Fill in the details requested in order. Select the appropriateradio button – the “Yes” Radio button if you want Read-Writeaccess to the General modules of IT360 like Configuring MailServer setting, Proxy server settings, SMS Server settings, etc.•Next, you see check boxes – one each for every module•The Servers & Applications module will have to be checkedmandatorily with a “Client” Role at the least – this module is thebase module•Next, select / check the other appropriate modules ZOHO Corporation Confidential
    • Creating a New Role - screenshot ZOHO Corporation Confidential
    • Creating a New Role – contd.•Click Next and choose the access privileges foreach of the selected / checked modules…•Click save•Done! You have created a new Role with achosen set of access privileges. You can nowcreate a New User and associate this Role to theNew User! ZOHO Corporation Confidential
    • One more question ZOHO Corporation Confidential
    • Creating a New User•Go to Admin tab – General – click on UserManagement – Add User button•A pop up window opens up as shown in thenext slide…•Fill in the fields in order and Save!!•Done! ZOHO Corporation Confidential
    • Creating a New User - screenshot ZOHO Corporation Confidential
    • Recollecting…Remember!•User Management is dependent on theunderlying Role Management•You can define your own Users and Roles andassociate them!! ZOHO Corporation Confidential
    • Have you understood?I hope you would have understood UserManagement, Role Management and therelationship between them as defined in IT360Enterprise Edition and Professional EditionAlso, you now know the default User types andRoles as supported in IT360Creating custom User types and Roles ZOHO Corporation Confidential
    • ReferencesFor more details, you may refer to our online helpdocumentationhttp://www.manageengine.com/it360/help/meitms/getting-sthttp://www.manageengine.com/it360/help/meitms/manage-userhttp://www.manageengine.com/it360/help/meitms/manage-users-r ZOHO Corporation Confidential
    • Contact UsWrite to us for any help:It360-eval@manageengine.com Thank You ZOHO Corporation Confidential