S&T TECHNOLOGY OPERATIONS  – CP (Eikon) Overview Mamun Rashid June 2011
Eikon Software’s Place in the Universe
Why is Eikon Important?
What is CP? <ul><li>CP Stands for Common Platform </li></ul><ul><li>It used to be that Thomson Reuters Development was all...
What is Techops? <ul><li>Techops is basically “Operations” side of the company. </li></ul><ul><li>Since most of our produc...
What is CP Techops? <ul><li>Techops supports more than just CP or Eikon! </li></ul><ul><li>So, part of the Techops that DO...
Where do we fit in the big company ? <ul><li>The big umbrella company is Thomson Reuters, which of course came to life whe...
Our Universe CP 2 nd  Level Support CP 1 st  Level Support TRCS Eikon Customers 3 rd  Level Support Development Vendors IS...
Org Structure
7 Pillars of CP <ul><li>Every Pillar has its own Development, QA, Support Model etc. </li></ul>AAA Search and Nav DACT Eik...
AAA Pillar <ul><li>AAA Has to do with user accounts, their password, profile, their permissions etc. </li></ul><ul><li>It ...
Search and Navigation Pillar <ul><li>First of all Search and “Navigation” hardly has anything to do with each other. But t...
RTD Pillar <ul><li>Real Time Data Pillars delivers market data (stocks quotes and related info for example) to Eikon users...
DACT Pillar <ul><li>DACT Pillar, amongst other things, builds “Views” of web pages within Eikon </li></ul><ul><li>Just abo...
Eikon Pillar <ul><li>Very confusing! </li></ul><ul><li>There is Eikon Pillar within Eikon </li></ul><ul><li>Essentially, i...
News Pillar <ul><li>This pillar provides Top News, Streaming Headline News and News Stories </li></ul><ul><li>Has multiple...
Timeseries Pillar <ul><li>This pillar should be called “Charts” pillar </li></ul><ul><li>There are two types: “Inter-day” ...
What about Eikon Mobile? <ul><li>This is Eikon on mobile devices like iPhone, Blackberry etc. </li></ul><ul><li>Supported ...
Environments and Data Centers <ul><li>We have 4 Production Data Centers (London, Singapore, New York, and St. Louis) </li>...
Release Cycles <ul><li>Monthly (4 weeks) </li></ul><ul><li>Week 1: PPE </li></ul><ul><li>Week 2: Testing </li></ul><ul><li...
Change Path from Dev to Production
ICC Process Conference Calls <ul><li>IRT Call Opens Immediately and stays open </li></ul><ul><li>IMG Call happens about ev...
DEFCON LEVELS <ul><li>DEVCON4 is normal operations. We can have proactive IRT calls </li></ul><ul><li>DEVCON3 is when open...
Any Questions or Comments?
Upcoming SlideShare
Loading in …5
×

Cp overview for ba version july 1st 2011

421 views
374 views

Published on

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
421
On SlideShare
0
From Embeds
0
Number of Embeds
5
Actions
Shares
0
Downloads
6
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Cp overview for ba version july 1st 2011

  1. 1. S&T TECHNOLOGY OPERATIONS – CP (Eikon) Overview Mamun Rashid June 2011
  2. 2. Eikon Software’s Place in the Universe
  3. 3. Why is Eikon Important?
  4. 4. What is CP? <ul><li>CP Stands for Common Platform </li></ul><ul><li>It used to be that Thomson Reuters Development was all over the place because we have so many products! </li></ul><ul><li>With “Common Platform”, we wanted to bring in all those products and their development and support under one platform. </li></ul>
  5. 5. What is Techops? <ul><li>Techops is basically “Operations” side of the company. </li></ul><ul><li>Since most of our products are IT-based, we call it Techops </li></ul>
  6. 6. What is CP Techops? <ul><li>Techops supports more than just CP or Eikon! </li></ul><ul><li>So, part of the Techops that DOES support CP, is called “CP Techops” </li></ul><ul><li>That’s what we are </li></ul>
  7. 7. Where do we fit in the big company ? <ul><li>The big umbrella company is Thomson Reuters, which of course came to life when Thomson and Reuters merged just 2+ years. </li></ul><ul><li>Within Thomson Reuters, there are a few companies. One of them is Thomson Reuters Markets. </li></ul><ul><li>Within Thomson Reuters Markets, there are a few SBUs (Business Units) like Sales and Trading (S&T), Investment and Advisory (I&A) etc. </li></ul><ul><li>We are part of S&T </li></ul>
  8. 8. Our Universe CP 2 nd Level Support CP 1 st Level Support TRCS Eikon Customers 3 rd Level Support Development Vendors ISM Community Senior Management QA Teams Project Managers CP Implementation Team
  9. 9. Org Structure
  10. 10. 7 Pillars of CP <ul><li>Every Pillar has its own Development, QA, Support Model etc. </li></ul>AAA Search and Nav DACT Eikon News RTD TimeSeries
  11. 11. AAA Pillar <ul><li>AAA Has to do with user accounts, their password, profile, their permissions etc. </li></ul><ul><li>It is a monster to manger! </li></ul><ul><li>It pulls together many databases: pre-existing and new </li></ul>
  12. 12. Search and Navigation Pillar <ul><li>First of all Search and “Navigation” hardly has anything to do with each other. But they are under the same umbrella. </li></ul><ul><li>Search of course supports Eikon users doing searches (like Google) </li></ul><ul><li>Navigation refers to menu items, right click options etc. </li></ul>
  13. 13. RTD Pillar <ul><li>Real Time Data Pillars delivers market data (stocks quotes and related info for example) to Eikon users’ desktops in fractions of a second. </li></ul><ul><li>Very mature product based in Unix platforms. </li></ul><ul><li>Grabs data from another infrastructure called “IDN”. </li></ul>
  14. 14. DACT Pillar <ul><li>DACT Pillar, amongst other things, builds “Views” of web pages within Eikon </li></ul><ul><li>Just about every page in Eikon is build by the DACT Pillar </li></ul><ul><li>Relies heavily (30+) feeds from internal and external data sources </li></ul><ul><li>You can think of DACT as Cable TV Screen </li></ul>
  15. 15. Eikon Pillar <ul><li>Very confusing! </li></ul><ul><li>There is Eikon Pillar within Eikon </li></ul><ul><li>Essentially, it is pillar that provides Eikon users the code that installs our product. </li></ul><ul><li>It also supports some applications like “Calculators” </li></ul><ul><li>Split into two: “Desktop” and “Server” sides </li></ul>
  16. 16. News Pillar <ul><li>This pillar provides Top News, Streaming Headline News and News Stories </li></ul><ul><li>Has multiple feeds </li></ul><ul><li>Difficult to support because you have to know a lot of which “clicks” on Eikon is fed by what mechanism and what source. </li></ul><ul><li>Streaming Headline News comes via RTD Pillar </li></ul>
  17. 17. Timeseries Pillar <ul><li>This pillar should be called “Charts” pillar </li></ul><ul><li>There are two types: “Inter-day” and “Intra-day” </li></ul><ul><li>Supported by the heaviest and most expensive equipments we have. </li></ul><ul><li>This too is monster because it keeps lots of data and delievers instantly on demand </li></ul><ul><li>Timeseries and News has been the two most problematic pillars thus far. </li></ul>
  18. 18. What about Eikon Mobile? <ul><li>This is Eikon on mobile devices like iPhone, Blackberry etc. </li></ul><ul><li>Supported by RTD Pillar because real-time data is the biggest item delivered on this platform </li></ul>
  19. 19. Environments and Data Centers <ul><li>We have 4 Production Data Centers (London, Singapore, New York, and St. Louis) </li></ul><ul><li>We have 1 Staging Environment called PPE </li></ul><ul><li>We also have a bug testing environment called MPPE (80% virtualized) </li></ul>
  20. 20. Release Cycles <ul><li>Monthly (4 weeks) </li></ul><ul><li>Week 1: PPE </li></ul><ul><li>Week 2: Testing </li></ul><ul><li>Week 3: Docklands (DTC) (London) </li></ul><ul><li>Week 4: NTC + HDC + STC ( 3 Datacenters) </li></ul><ul><li>Week 1: MPPE (MPPE follows Production unlike PPE) </li></ul>
  21. 21. Change Path from Dev to Production
  22. 22. ICC Process Conference Calls <ul><li>IRT Call Opens Immediately and stays open </li></ul><ul><li>IMG Call happens about ever 90 minutes </li></ul><ul><li>3 Key Roles in these calls </li></ul><ul><li>Incident Manager runs the IMG Calls </li></ul><ul><li>Recovery Manager runs the IRT, but reports to IMG call participants </li></ul><ul><li>Recovery Lead investigates and executes receovery steps but does not join the IMG call </li></ul>
  23. 23. DEFCON LEVELS <ul><li>DEVCON4 is normal operations. We can have proactive IRT calls </li></ul><ul><li>DEVCON3 is when open IMG calls </li></ul><ul><li>DEVCON2 is when impact to customers is more severe and prolonged </li></ul><ul><li>DEVCON1 is way up there like a natural disaster </li></ul>
  24. 24. Any Questions or Comments?

×