Designing for Usability:
Making it Easier to Save Lives and
Improve Healthcare Delivery

Mark A.M.Kramer - @MAMK
WARNING
VIDEO PLAYLIST
SOURCE: http://youtu.be/WxQLzdLjwp4
Summary: A field study identified
twenty-two ways that automated
hospital systems can result in the
wrong medication being...
Most of these flaws are classic
usability problems that have been
understood for decades.
Role of Computerized
Physician Order Entry
Systems in Facilitating
Medication Errors
SOURCE: http://youtu.be/YXkq9hQppOw
SOURCE: https://www.usertesting.com/highlight_reels/geQJZAQXxAVNqa5beZax
Typical IT Major Project Failure

- Karen S. Evans
UC students design a
better pill bottle for the
blind and visually
impaired
EMPATHIC
DESIGN
Designing for Usability:
Making it Easier to Save Lives and
Improve Healthcare Delivery

Mark A.M.Kramer - @MAMK
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
Designing for Usability: Making it easier to save lives and improve healthcare delivery
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Designing for Usability: Making it easier to save lives and improve healthcare delivery

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This keynote explores how usability professionals can actively assist in designing products and services which ultimately help in saving lives and improving healthcare delivery.

VIDEO Playlist: http://www.youtube.com/playlist?list=PLO0v2PqRo2_RNd9Y-c53sgVF8MKNPxuj2

Published in: Health & Medicine, Technology
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Designing for Usability: Making it easier to save lives and improve healthcare delivery

  1. 1. Designing for Usability: Making it Easier to Save Lives and Improve Healthcare Delivery Mark A.M.Kramer - @MAMK
  2. 2. WARNING
  3. 3. VIDEO PLAYLIST
  4. 4. SOURCE: http://youtu.be/WxQLzdLjwp4
  5. 5. Summary: A field study identified twenty-two ways that automated hospital systems can result in the wrong medication being dispensed to patients.
  6. 6. Most of these flaws are classic usability problems that have been understood for decades.
  7. 7. Role of Computerized Physician Order Entry Systems in Facilitating Medication Errors
  8. 8. SOURCE: http://youtu.be/YXkq9hQppOw
  9. 9. SOURCE: https://www.usertesting.com/highlight_reels/geQJZAQXxAVNqa5beZax
  10. 10. Typical IT Major Project Failure - Karen S. Evans
  11. 11. UC students design a better pill bottle for the blind and visually impaired
  12. 12. EMPATHIC DESIGN
  13. 13. Designing for Usability: Making it Easier to Save Lives and Improve Healthcare Delivery Mark A.M.Kramer - @MAMK
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