Teacher notes:Students will be able to come up with reasonable examples of what can go wrong when team members don’t understand who should be doing what in caring for patients. For example, they might suggest that things (procedures, treatments) can be missed if everyone assumes someone else is doing it. Also, role understanding is critical to following the chain of command.
Teacher notes:Begin by sharing a personal experience of your own participation in patient care conferencing. What are some different ways it is done? After talking about different approaches, what do students think is the most effective?
Teacher notes:Student responses will vary and should be very interesting. Encourage different points of view.
Teacher notes:Ask students, generally speaking, do you treat others as you would like to be treated?Is there a hierarchy in healthcare? Because someone has more education, is he/she “better” than those who are lower on the chain of command?
Teacher notes:Ask students if they think health team members ever avoid staff meetings. Why?
Teacher notes:Talking about “why” will help students learn, and remember, important team member characteristics. For each characteristic, have students suggest why that characteristic is important.
8 pp effective teams
Effective TeamsWhat are thecharacteristics ofeffectivehealthcare teams?
Good InterpersonalRelationships• Must understand the role of eachmember of the team.• Why? Could something go wrong ifteam members don’t understand theirroles.
Good InterpersonalRelationships• Team members participate in patientcare conferences.• What is the most effective way todiscuss patient care?
Good InterpersonalRelationships• Effective teams are a mix of cultureand ethnicity, gender, age, beliefs andeducation.• Why does diversity contribute to aneffective team?
Good InterpersonalRelationships• Golden Rule – Treat team members asyou would want to be treated.• You are a health science studentworking in a clinical area. How doYOU want to be treated?
Staff Meetings• Share ideas and information.• Team members should arrive on timeand participate.• Contribute to the process.
Team MemberCharacteristics• Be enthusiastic.• Why?• Project a positiveattitude.• Why?
Team MemberCharacteristics• Become a problemsolver.• Why?• Do more thanexpected.• Why?
Team MemberCharacteristics• Be friendly andcooperative• Why?• Listen carefullywhen others aresharing ideas.• Why?
Team MemberCharacteristics• Be open-mindedand willing tocompromise.• Why?• Support andencourage teammembers.• Why?
Team MemberCharacteristics• Communicate effectively.• Why?