Wikimedia 2009 Redux Bay Chi

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A Review of the 2009 Wikimania conference held at BayCHI in October.

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  • groups/answers forced integration: got 1,000,000 thrown at abuse midtration, b/c it all exploed. The day someone spread monkey fecus all over mhy group.l gargage characters.  "WHy does god make us poop." it's b/c poop is the devils candy.
  • customer care, best: 83% Community Moderation: 98% - 95% started at 800 - 900 per day, 9,000. Growth in 2 years. 80% happen within first 5 - 10 minutes. community moderation: 10 in 30 seconds customer care: same in 23 hours. 
  • Wikimedia 2009 Redux Bay Chi

    1. 1. <ul><li>Micah Alpern - Overview of Wikimania </li></ul><ul><li>Sue Gardner & Erik Möller- Wikimedia Foundation </li></ul><ul><li>Ed Chi - Slowing growth of Wikipedia </li></ul><ul><li>Naoko Komura - Wikipedia Usability </li></ul><ul><li>Jack Herick - Lessons from WikiHow </li></ul>BayCHI 10.13.09 Redux
    2. 2. Taken by Beatrice Murch (blmurch)  Flavor of the conference Big trends: Confronting slowing growth Maintain Quality How/why (demographic shifts) What to do about it Usability, Policy, Engagement
    3. 5. Erik Zachte, Wikipedia's stats guru/czar/master.
    4. 6. Maintain Quality Confront Slowing Growth
    5. 7. Maintain Quality Confront Slowing Growth Strategic Planning Usability Initiative Data, models, & explanation WikiTrust Flagged Revisions Answers Community Moderations
    6. 13. Photo of Richard Stallman Wikimedia keynote by mat-
    7. 15. # of active contributors plateauing Photo of Jimmy Wales by blmurch
    8. 20. http://usability.wikimedia.org
    9. 24. Jennifer Riggs presenting on volunteer lifecycle at the Red Cross
    10. 25. Flagged Revisions <ul><li>articles at high risk of vandalism </li></ul><ul><li>eg. biographies of living people </li></ul>
    11. 28. Traditional Moderation Failed <ul><li>As Answers grew traditional moderation methods failed to scale with the community. </li></ul><ul><li>Manual customer care systems: </li></ul><ul><li>Had slow response times </li></ul><ul><li>Treated all abuse reports the same </li></ul><ul><li>Had high false positive and false negative rates </li></ul><ul><li>Were high cost and scaled up with traffic </li></ul>
    12. 29. Answers Community Moderation <ul><li>Deployed a new Community Moderation system </li></ul><ul><li>  Empowered trusted Answers users to help moderate content by allowing their report abuse actions to automatically delete content. </li></ul><ul><li>  System didn’t reveal reputation scores to users, </li></ul><ul><li>Encouraged them to report accurately so they could gain more community influence. </li></ul>Illustration by Bryce Glass To address these challenges:
    13. 30. WikiTrust Luca de Alfaro, Ian Pye, and Bo Adler from UC Santa Cruz
    14. 31. Panel of current and former Arbicon committee
    15. 32. Simultaneous Spanish/English Translation
    16. 37. photo of Eugene Kim from blmurch Strategic planning http://meta.wikimedia.org/wiki/Strategic_planning_2009
    17. 38. Agenda for the evening <ul><li>Intro </li></ul><ul><li>Micah Alpern - Overview of Wikimania </li></ul><ul><li>Sue Gardner & Erik Möller- Wikimedia Foundation </li></ul><ul><li>Ed Chi - Slowing growth of Wikipedia </li></ul><ul><li>Naoko Komura - Wikipedia Usability </li></ul><ul><li>Jack Herick - Lessons from WikiHow </li></ul>
    18. 39. Wikimedia Foundation Speakers <ul><li>Sue Gardner - Executive Director </li></ul><ul><li>Erik Möller - Deputy Director </li></ul>

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