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Wikimedia 2009 Redux Bay Chi

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A Review of the 2009 Wikimania conference held at BayCHI in October.

A Review of the 2009 Wikimania conference held at BayCHI in October.

Published in Technology , Business
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  • groups/answers forced integration: got 1,000,000 thrown at abuse midtration, b/c it all exploed. The day someone spread monkey fecus all over mhy group.l gargage characters.  "WHy does god make us poop." it's b/c poop is the devils candy.
  • customer care, best: 83% Community Moderation: 98% - 95% started at 800 - 900 per day, 9,000. Growth in 2 years. 80% happen within first 5 - 10 minutes. community moderation: 10 in 30 seconds customer care: same in 23 hours. 

Transcript

  • 1.
    • Micah Alpern - Overview of Wikimania
    • Sue Gardner & Erik Möller- Wikimedia Foundation
    • Ed Chi - Slowing growth of Wikipedia
    • Naoko Komura - Wikipedia Usability
    • Jack Herick - Lessons from WikiHow
    BayCHI 10.13.09 Redux
  • 2. Taken by Beatrice Murch (blmurch)  Flavor of the conference Big trends: Confronting slowing growth Maintain Quality How/why (demographic shifts) What to do about it Usability, Policy, Engagement
  • 3.  
  • 4.  
  • 5. Erik Zachte, Wikipedia's stats guru/czar/master.
  • 6. Maintain Quality Confront Slowing Growth
  • 7. Maintain Quality Confront Slowing Growth Strategic Planning Usability Initiative Data, models, & explanation WikiTrust Flagged Revisions Answers Community Moderations
  • 8.  
  • 9.  
  • 10.  
  • 11.  
  • 12.  
  • 13. Photo of Richard Stallman Wikimedia keynote by mat-
  • 14.  
  • 15. # of active contributors plateauing Photo of Jimmy Wales by blmurch
  • 16.  
  • 17.  
  • 18.  
  • 19.  
  • 20. http://usability.wikimedia.org
  • 21.  
  • 22.  
  • 23.  
  • 24. Jennifer Riggs presenting on volunteer lifecycle at the Red Cross
  • 25. Flagged Revisions
    • articles at high risk of vandalism
    • eg. biographies of living people
  • 26.  
  • 27.  
  • 28. Traditional Moderation Failed
    • As Answers grew traditional moderation methods failed to scale with the community.
    • Manual customer care systems:
    • Had slow response times
    • Treated all abuse reports the same
    • Had high false positive and false negative rates
    • Were high cost and scaled up with traffic
  • 29. Answers Community Moderation
    • Deployed a new Community Moderation system
    •   Empowered trusted Answers users to help moderate content by allowing their report abuse actions to automatically delete content.
    •   System didn’t reveal reputation scores to users,
    • Encouraged them to report accurately so they could gain more community influence.
    Illustration by Bryce Glass To address these challenges:
  • 30. WikiTrust Luca de Alfaro, Ian Pye, and Bo Adler from UC Santa Cruz
  • 31. Panel of current and former Arbicon committee
  • 32. Simultaneous Spanish/English Translation
  • 33.  
  • 34.  
  • 35.  
  • 36.  
  • 37. photo of Eugene Kim from blmurch Strategic planning http://meta.wikimedia.org/wiki/Strategic_planning_2009
  • 38. Agenda for the evening
    • Intro
    • Micah Alpern - Overview of Wikimania
    • Sue Gardner & Erik Möller- Wikimedia Foundation
    • Ed Chi - Slowing growth of Wikipedia
    • Naoko Komura - Wikipedia Usability
    • Jack Herick - Lessons from WikiHow
  • 39. Wikimedia Foundation Speakers
    • Sue Gardner - Executive Director
    • Erik Möller - Deputy Director