How to prescribe Information Therapy to prevent medical errors

Dr Malpani is an IVF specialist who practises with his wife, Dr Anjali . Their clinic at www.drmalpani.com attracts patients from all over the world. They runs the world’s largest free patient education library, HELP , at www.healthlibrary.com . They have authored 3 books – How to Get the Best Medical Care; Successful Medical Practise; and How to Have a Baby.
His passion is patient empowerment; and he believes that using Information Technology to deliver Information Therapy to patients can heal a sick healthcare system.

How to prescribe Information Therapy ! Dr Malpani, MD Founder HELP – Health Education Library for People

Information Therapy !
Information Therapy is Powerful Medicine !
Empower your patients with information – so they can take better care of themselves , in partnership with you.
Best way of preventing medical errors !

Patients are not helpless !
They can actively prevent medical
errors !
Patients are the largest untapped
healthcare resource
They have the most at stake !

My personal experience
I learn a lot from my patients !
Patients get the doctors they deserve – and doctors get the patients they deserve
Well-informed patients are easier to treat, because they have realistic expectations
This is why we started HELP

HELP – D N Road, near VT station

www.healthlibrary.com

How do you help your patients to become expert patients ?
Google is great !
24/7
Free
Great for quick searches
Instant access from home

But – Internet searches can be frustrating
Patients can get lost
Information can be unreliable
Confusing and conflicting information
Not updated
Whom do they trust ?

Internet positive patients
May become frustrated and confused
This can frustrate doctors as well
That’s why having your own
website can help !
Your patients trust you – they want
information from you !

Every doctor should have their own website
Great way of prescribing reliable Information Therapy
Ensures transparency
Engages patients as partners
Saves you time
Websitefordoctors.in

Google and doctors
It’s NOT google v/s doctors
People who use google are the ones who ask questions. They trust – then verify !
They can become
loyal patients
They are opinion makers –
excellent source of future
referrals

Don’t underestimate your patient’s abilities !
They are smart . With the right tools, you can make the right decisions !
Patient education takes time – worthwhile investment
Docere = teach !
Videos and DVDs!

Videos and DVDs for patient education in India
Need videos customised for Indian patients
Local Indian languages
Can be shown to your patients while they are waiting to see you
www.peasonline.com

Why you should refer your patients to HELP
HELP empowers patients – and saves you time !
Perfect for people who’ve already done a google search; and then need help
Librarians – human infomediaries
Guides – online and the real-world !

HELP helps your patients save money on medical care
1. Promotes SelfCare .
2. Provides Evidence-Based Guidelines
3. Helps with Veto Power, so they can say No to medical care they don’t need, thus preventing overtesting and unnecessary surgery .

We help patients to talk to doctors !
Demystify jargon
The quality of your answers depend upon the quality of your patient’s
questions !
You cannot read your patient’s mind !
Saves you time and
prevents misunderstanding

Teach your patients to talk to you SAFE ly !
S = Story ( your medical history)
A = Assessment ( what you think is wrong)
F = Fears
E = Expectations

HELP isn’t just for patients ! HELP helps doctors to :
- look at things from the patient’s point of view !
- improve your empathy and your bedside manner
- reduce the risk of lawsuits
- communicate effectively with your patients and keep them loyal to you

Why you need to prescribe information
Well-informed patients are happy. They have realistic expectations from you and your medical care
They are loyal and will stick with you
Happy patients = Happy doctors !
Information Therapy improves the doctor-patient relationship !

Information Therapy for Doctors
www.mdconsult.com
World’s largest online medical library
Over 80 full text medical books and 50 full text medical journals
Updated all the time
Only Rs 9995 per year !
www.healthlibrary.com

HELP is growing ! National Network
Every clinic and hospital should have a Patient Education Resource Center
Win-win situation
Great tool to empower patients
Helps doctors and hospitals too !

New locations
Mini-libraries at chemists
Mini-libraries at medical laboratories
Mini-libraries in clinics
Improves patient loyalty
Helps you to stand out !
Please invest in
educating your patients!

How is HELP growing ? Corporate Partners
Win win !
CSR
80G benefits
Health insurance companies are the best fit – dollar spent on patient education is 10 dollars saved ( on unnecessary testing and surgery)

Teach your patients to BE SAFE !
B = Beware = Be aware that errors can happen
E = Education
S = Speak Up
A = Act
F = Facts
E = Error Free.
This a joint effort !

Is this what you do in real life ?

Teach your patients to SPEAK UP !
You are the expert on your own problem
You can prevent errors from occurring

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How to prescribe Information Therapy to prevent medical errors

by Aniruddha Malpani on Apr 24, 2011

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