How to prescribe Information Therapy to prevent medical errors

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Why doctors need to engage patients by prescribing information therapy to create a safe healthcare system

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How to prescribe Information Therapy to prevent medical errors

  1. 1. <ul><li>  </li></ul><ul><li>Dr Malpani is an IVF specialist who practises with his wife, Dr Anjali . Their clinic at www.drmalpani.com attracts patients from all over the world. They runs the world’s largest free patient education library, HELP , at www.healthlibrary.com . They have authored 3 books – How to Get the Best Medical Care; Successful Medical Practise; and How to Have a Baby. </li></ul><ul><li>His passion is patient empowerment; and he believes that using Information Technology to deliver Information Therapy to patients can heal a sick healthcare system. </li></ul>
  2. 5. How to prescribe Information Therapy ! Dr Malpani, MD Founder HELP – Health Education Library for People
  3. 6. Information Therapy ! <ul><li>Information Therapy is Powerful Medicine ! </li></ul><ul><li>Empower your patients with information – so they can take better care of themselves , in partnership with you. </li></ul><ul><li>Best way of preventing medical errors ! </li></ul>
  4. 7. Patients are not helpless ! <ul><li>They can actively prevent medical </li></ul><ul><li>errors ! </li></ul><ul><li>Patients are the largest untapped </li></ul><ul><li>healthcare resource </li></ul><ul><li>They have the most at stake ! </li></ul>
  5. 8. My personal experience <ul><li>I learn a lot from my patients ! </li></ul><ul><li>Patients get the doctors they deserve – and doctors get the patients they deserve </li></ul><ul><li>Well-informed patients are easier to treat, because they have realistic expectations </li></ul><ul><li>This is why we started HELP </li></ul>
  6. 9. HELP – D N Road, near VT station
  7. 10. www.healthlibrary.com
  8. 11. How do you help your patients to become expert patients ? <ul><li>Google is great ! </li></ul><ul><li>24/7 </li></ul><ul><li>Free </li></ul><ul><li>Great for quick searches </li></ul><ul><li>Instant access from home </li></ul>
  9. 12. But – Internet searches can be frustrating <ul><li>Patients can get lost </li></ul><ul><li>Information can be unreliable </li></ul><ul><li>Confusing and conflicting information </li></ul><ul><li>Not updated </li></ul><ul><li>Whom do they trust ? </li></ul>
  10. 13. Internet positive patients <ul><li>May become frustrated and confused </li></ul><ul><li>This can frustrate doctors as well </li></ul><ul><li>That’s why having your own </li></ul><ul><li>website can help ! </li></ul><ul><li>Your patients trust you – they want </li></ul><ul><li>information from you ! </li></ul>
  11. 14. Every doctor should have their own website <ul><li>Great way of prescribing reliable Information Therapy </li></ul><ul><li>Ensures transparency </li></ul><ul><li>Engages patients as partners </li></ul><ul><li>Saves you time </li></ul><ul><li>Websitefordoctors.in </li></ul>
  12. 15. Google and doctors <ul><li>It’s NOT google v/s doctors </li></ul><ul><li>People who use google are the ones who ask questions. They trust – then verify ! </li></ul><ul><li>They can become </li></ul><ul><li>loyal patients </li></ul><ul><li>They are opinion makers – </li></ul><ul><li>excellent source of future </li></ul><ul><li>referrals </li></ul>
  13. 16. Don’t underestimate your patient’s abilities ! <ul><li>They are smart . With the right tools, you can make the right decisions ! </li></ul><ul><li>Patient education takes time – worthwhile investment </li></ul><ul><li>Docere = teach ! </li></ul><ul><li>Videos and DVDs! </li></ul>
  14. 17. Videos and DVDs for patient education in India <ul><li>Need videos customised for Indian patients </li></ul><ul><li>Local Indian languages </li></ul><ul><li>Can be shown to your patients while they are waiting to see you </li></ul><ul><li>www.peasonline.com </li></ul>
  15. 18. Why you should refer your patients to HELP <ul><li>HELP empowers patients – and saves you time ! </li></ul><ul><li>Perfect for people who’ve already done a google search; and then need help </li></ul><ul><li>Librarians – human infomediaries </li></ul><ul><li>Guides – online and the real-world ! </li></ul>
  16. 19. HELP helps your patients save money on medical care <ul><li>1. Promotes SelfCare . </li></ul><ul><li>2. Provides Evidence-Based Guidelines </li></ul><ul><li>3. Helps with Veto Power, so they can say No to medical care they don’t need, thus preventing overtesting and unnecessary surgery . </li></ul>
  17. 21. We help patients to talk to doctors ! <ul><li>Demystify jargon </li></ul><ul><li>The quality of your answers depend upon the quality of your patient’s </li></ul><ul><li>questions ! </li></ul><ul><li>You cannot read your patient’s mind ! </li></ul><ul><li>Saves you time and </li></ul><ul><li>prevents misunderstanding </li></ul>
  18. 23. Teach your patients to talk to you SAFE ly ! <ul><li>S = Story ( your medical history) </li></ul><ul><li>A = Assessment ( what you think is wrong) </li></ul><ul><li>F = Fears </li></ul><ul><li>E = Expectations </li></ul>
  19. 24. HELP isn’t just for patients ! HELP helps doctors to : <ul><li>- look at things from the patient’s point of view ! </li></ul><ul><li>- improve your empathy and your bedside manner </li></ul><ul><li>- reduce the risk of lawsuits </li></ul><ul><li>- communicate effectively with your patients and keep them loyal to you </li></ul>
  20. 25. Why you need to prescribe information <ul><li>Well-informed patients are happy. They have realistic expectations from you and your medical care </li></ul><ul><li>They are loyal and will stick with you </li></ul><ul><li>Happy patients = Happy doctors ! </li></ul><ul><li>Information Therapy improves the doctor-patient relationship ! </li></ul>
  21. 26. Information Therapy for Doctors <ul><li>www.mdconsult.com </li></ul><ul><li>World’s largest online medical library </li></ul><ul><li>Over 80 full text medical books and 50 full text medical journals </li></ul><ul><li>Updated all the time </li></ul><ul><li>Only Rs 9995 per year ! </li></ul><ul><li>www.healthlibrary.com </li></ul>
  22. 27. HELP is growing ! National Network <ul><li>Every clinic and hospital should have a Patient Education Resource Center </li></ul><ul><li>Win-win situation </li></ul><ul><li>Great tool to empower patients </li></ul><ul><li>Helps doctors and hospitals too ! </li></ul>
  23. 28. New locations <ul><li>Mini-libraries at chemists </li></ul><ul><li>Mini-libraries at medical laboratories </li></ul><ul><li>Mini-libraries in clinics </li></ul><ul><li>Improves patient loyalty </li></ul><ul><li>Helps you to stand out ! </li></ul><ul><li>Please invest in </li></ul><ul><li>educating your patients! </li></ul>
  24. 29. How is HELP growing ? Corporate Partners <ul><li>Win win ! </li></ul><ul><li>CSR </li></ul><ul><li>80G benefits </li></ul><ul><li>Health insurance companies are the best fit – dollar spent on patient education is 10 dollars saved ( on unnecessary testing and surgery) </li></ul>
  25. 30. Teach your patients to BE SAFE ! <ul><li>B = Beware = Be aware that errors can happen </li></ul><ul><li>E = Education </li></ul><ul><li>S = Speak Up </li></ul><ul><li>A = Act </li></ul><ul><li>F = Facts </li></ul><ul><li>E = Error Free. </li></ul><ul><li>This a joint effort ! </li></ul>
  26. 31. Is this what you do in real life ?
  27. 32. Teach your patients to SPEAK UP ! <ul><li>You are the expert on your own problem </li></ul><ul><li>You can prevent errors from occurring </li></ul>

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