Webinar: How to Get Leadership Support for Your Disaster Recovery Plan

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  • 1. Webinar: How to Get Leadership Support for Your Disaster Recovery Plan Guest Presenter: Webinar Sponsored By: Eileen Unger, P.E. President, In Case of Crisis Emergency Preparedness Partnerships Twitter: www.twitter.com/icocrisis Twitter: www.twitter.com/eileenungerFacebook: www.facebook.com/icocrisis Website: Website: www.incaseofcrisis.com www.emergencypreparednesspartnerships.com Facebook: www.facebook.com/EmergencyPreparednessPartnerships Tuesday, September 18, 2012 2pm-3pm ET www.incaseofcrisis.com
  • 2. Webinar Agenda “How to Get Leadership Support for Your Disaster Recovery Plan”• Welcome• Introduction of In Case of Crisis• Introduction of Ms. Eileen Unger of Emergency Preparedness Partnerships• Presentation on “How to Get Leadership Support…”• Q&A www.incaseofcrisis.com 2
  • 3. In Case of Crisis What is In Case of Crisis?An all-in-one mobile solution thatenables organizations like yours to:• Transform outdated, static paper-based emergency documents into a dynamic, accessible crisis plan• Keep employees, students, or staff “in the know”• Maintain and update plans as needs and/or people change before a crisis occurs• Store important Crisis contacts for specific locations and events to your phone• Make emergency preparedness easier and effective www.incaseofcrisis.com 3
  • 4. About Eileen Unger Guest PresenterEileen Unger, P.E., is the President ofEmergency Preparedness Partnerships, basedin Hammonton, NJ. She is the ExecutiveDirector of the New Jersey EmergencyPreparedness Association, and is a member ofthe American Society of IndustrialSecurity, the NJ Utilities Association, theChamber of Commerce of Southern NJ, theContingency Planning Exchange and theNational Association of Women BusinessOwners. Eileen has over 32 years of Eileen Unger, P.E.experience in the emergency President,management, engineering and construction Emergency Preparedness Partnershipsfields. Twitter: www.twitter.com/eileenunger Website: www.emergencypreparednesspartnerships.com Facebook: http://www.facebook.com/EmergencyPreparednessPartnershipswww.incaseofcrisis.com 4
  • 5. Crisis vs. DisasterCrisis: Disaster:An An incident causing widespreadevent, disclosure, allegation, or destruction, damage, loss orset of circumstances that distress; a catastrophe, a gravethreatens the misfortune.integrity, reputation, or survivalof an individual or anorganization. www.incaseofcrisis.com 5
  • 6. Lots of Different Terms• Crisis management planning• Contingency planning• Crisis communications plans• Disaster recovery plans• Emergency preparedness plans• Emergency response plan• Business continuity plans• Site safety plans• Risk management plans www.incaseofcrisis.com 6
  • 7. All Comes Down to 3 Things:What could go wrong?What can I do to preventthings from going wrong?What do I do if somethingdoes go wrong?www.incaseofcrisis.com 7
  • 8. What are the risks?• Natural Disasters• Facility – Internal – External• Human• Operational• Reputational• Technical www.incaseofcrisis.com 8
  • 9. Regardless of the Cause…Same 3 steps:1. What could go wrong? (Risk Analysis)2. What can I do to prevent things from going wrong? (Mitigation & Prevention)3. What do I do if something does go wrong? (Preparedness, Response, and Recovery) www.incaseofcrisis.com 9
  • 10. Impact of a Crisis:Health and safety of employeesor members of the publicLoss of business - sales orlong term customersRegulatory problem www.incaseofcrisis.com 10
  • 11. Survey Says…US Conference of Mayors• Surveyed 183 cities: – 40% have deficient evacuation plans – 75% aren’t prepared for a flu outbreak – 80% of emergency responders still can’t talk to each other or with neighboring areas www.incaseofcrisis.com 11
  • 12. Survey Says…2011 survey of small to mid-sized businesses:• Only half have a plan, the smaller the company, the less likely to have a plan• Of those with a plan, half developed the plan AFTER a problem occurred• 81% feel confident in their ability to deal with an emergency• Downtime median cost is $12,500 per day www.incaseofcrisis.com 12
  • 13. Then why do some organizations fail to have a plan?• Can’t happen here – failure to imagine the worst• Competing priorities for time• Unaware of risks• Not a funded project• No one is responsible for this (or it’s unclear who is responsible)• Will deal with if it happens www.incaseofcrisis.com 13
  • 14. The Challenge…The Other Big 3 1 2 3Commitment by Allocation of Ownership of Leadership Resources the Process www.incaseofcrisis.com 14
  • 15. “Engage the right people in the right way to win support and overcome obstacles.” Stakeholder Managementwww.incaseofcrisis.com 15
  • 16. Stakeholder (corporate): a person, group, organization, member or system who affects or can be affected by an organizations actions.Project stakeholder: a person, group or organization with an interest in a project. www.incaseofcrisis.com 16
  • 17. Stakeholder Analysis1. Identify who the stakeholders are2. Figure out their: – Interest – Influence – Level of power3. Determine which are the most important stakeholders www.incaseofcrisis.com 17
  • 18. Stakeholder Analysis: Identify Who the Stakeholders Are• President• CFO• Training Supervisor• Operations Director• IT Manager• Outside Vendor www.incaseofcrisis.com 18
  • 19. Stakeholder AnalysisIdentify their interest, influence and power High Keep Manage Satisfied Closely Power Monitor Keep (Minimum Informed Effort) Low Low Interest Highwww.incaseofcrisis.com 19
  • 20. Stakeholder AnalysisDetermine which are the most importantstakeholders High •President Keep Manage Satisfied Closely •Operations Manager •CFO Power •Training Supervisor •Friends •IT Manager Monitor Keep (Minimum Informed Effort) •Outside Vendor Low •Call Center Supervisor Low Interest Highwww.incaseofcrisis.com 20
  • 21. Don’t forget the influencers – they are stakeholders too!Not always obviousDoesn’t always followthe chain of commandThere are many interestsand motivationswww.incaseofcrisis.com 21
  • 22. From your Stakeholder Analysis you know:  Who the key stakeholders are  What the best communications approach might be  What their key interests and issues are  If they are a supporter, neutral, or a criticwww.incaseofcrisis.com 22
  • 23. Plan your approach – what you need to figure out:  What level of support do you need from them? High, medium or low?  What role will they need to play?  What do you need them to do?  What messages will you use to communicate with them?  What actions or communications will you need to do to win them over?www.incaseofcrisis.com 23
  • 24. The Anatomy of a Project 1. How the project got startedThe road to a 2. The major stakeholdersuccessful disasterplanning project 3. Progress finally!is fraught withmany twists andturns. 4. The big emergency 5. Set backs and challenges www.incaseofcrisis.com 24
  • 25. The Anatomy of Another Project 1. How the project got started 2. The slow, painful processSometimes youjust need a good 3. One step forward, one step backold-fashionedemergency. 4. Cue the emergency 5. Progress www.incaseofcrisis.com 25
  • 26. Making the Case The pitfalls and Communicate downside of not having a solid plan The strengths and benefits of having a solid planwww.incaseofcrisis.com 26
  • 27. Questions? Please submit all questions now. Today’s session has been recorded. Links to the recording and webinar slides will be emailed to all registrants and posted to the In Case of Crisis Website at www.incaseofcrisis.comwww.incaseofcrisis.com 27
  • 28. Upcoming WebinarWhat: Save the date for our next free webinar ….“How to Integrate Mobile Technology Into Your Emergency Response Plan”When: Thursday, October 11, 2PM-3PM ESTWhere: Register Online at http://bit.ly/QUe21W www.incaseofcrisis.com 28
  • 29. Thank You! Feel free to contact us for more information about disaster recovery, crisis planning and/or technology solutions that make emergency preparedness easier. Guest Presenter: Webinar Sponsored By: Eileen Unger, P.E. President, In Case of Crisis Emergency Preparedness Partnerships Twitter: www.twitter.com/icocrisis Twitter: www.twitter.com/eileenungerFacebook: www.facebook.com/icocrisis Website: Website: www.incaseofcrisis.com www.emergencypreparednesspartnerships.com Facebook: www.facebook.com/EmergencyPreparednessPartnerships www.incaseofcrisis.com 29