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[Press release]comarch product management and customer experience management solutions assessed in recent gartner’s reports
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[Press release]comarch product management and customer experience management solutions assessed in recent gartner’s reports



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  • 1. Comarch Product Management and Customer ExperienceManagement Solutions assessed in recent Gartner’s reportsComarch, a global provider of IT business solutions and system integrator has been recently evaluated in tworeports issued by a renowned analyst company, Gartner. Comarch’s offer is assessed among other leadingproviders of Product & Service Catalog and Order Management systems, as well as Customer Experiencesolutions.The Competitive Landscape report: “Evolution of Integrated Product Catalog and Service Catalog ManagementSolutions” points out how communication service providers can simplify their operations and IT architecture byreplacing numerous commercial and technical catalogs and order fulfillment systems with unified,product/service meta database information management repository combined with order management. This isin line with Comarch’s vision presented in a white paper published this year “The advantages of a product-catalog-centric BSS”.The report’s author, Martina Kurth, addresses Comarch Central Product Manager, a part of the Comarch BSSSuite, managed and delivered as part of a larger, comprehensive solution which consists of BSS and OSSproducts such as Service Catalog and Next Generation Service Fulfillment. The report sees Comarchs strengthin this area in offering a strong framework approach and open, flexible architecture complying to SOA andbusiness process management (BPM) principles, which ensures ample operability with legacy systems.The Market Trends report: "Worldwide, OSS and BSS Help Bridge the Customer Experience Gap, 2011” showshow communications service providers can tap new or existing front- and back-office solutions to obtain betterinsights into their customer base and considerably improve their customer experience. The report claims thatthe key idea around Customer Experience Management is to pull solutions addressing various resource-,customer- and service-facing components to more efficient productized or managed solutions. With regards tothe offering in the Customer Experience area Comarch’s products are assessed as built both on OSS/serviceassurance and BSS/customer management domain. The authors, Matrina Kurth and Norbert Scholz seeComarch as an established supplier and a provider of custom developed end-to-end CEM solutions acrossnetwork, IT marketing, customer management.“As the areas of Customer Management and Product Management are essential for us and our customers, weare very proud that once again Comarch’s offer was appreciated by Gartner. We are happy that the time andeffort put into the development of our flagship products resulted in placing Comarch among leading vendors inthese areas.” – says Piotr Machnik, EVP, Product Management & Marketing, Telecommunications BusinessUnit.The reports can be downloaded from Gartner’s website:Competitive Landscape report: “Evolution of Integrated Product Catalog and Service Catalog ManagementSolutions”Market Trends report: "Worldwide, OSS and BSS Help Bridge the Customer Experience Gap, 2011”Related resources:Comarch Central Product ManagerComarch Customer Experience Management
  • 2. About GartnerGartner, Inc. is the worlds leading information technology research and advisory company. The companydelivers the technology-related insight necessary for its clients to make the right decisions, every day. FromCIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech andtelecom enterprises and professional services firms, to technology investors, Gartner is a valuable partner to60,000 clients in 11,600 distinct organizations. Through the resources of Gartner Research, Gartner ExecutivePrograms, Gartner Consulting and Gartner Events, analysts work with every client to research, analyze andinterpret the business of IT within the context of their individual role.For more information, e-mail or visit gartner.comAbout ComarchComarch is a global supplier of IT products and services for the telecommunication industry. The company’sflexible solutions are industry standard compliant and developed in-house. Comarch solutions constantlyevolve based on customer demand. Since 1993, the company has accumulated experience and knowledge inthe fields of designing, implementing, and integrating IT solutions. Comarch serves some of the market’slargest players - such as Telekom Deutschland (former T-Mobile Germany), T-Mobile Austria, E-Plus Germany,Vodafone Germany and Telefónica O2 Germany, as well as companies from the KPN and France Telecomgroups. Comarch provides COTS products in the areas of BSS, CRM, OSS as well as a range of comprehensiveservices.More information is available at: Telecommunications Press OfficeE-mail: