Heading Towards an End-to-End CRM Cloud Computing Solution for Market Challengers
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Heading Towards an End-to-End CRM Cloud Computing Solution for Market Challengers

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Get an expert take on the future of cloud computing and its impact on the CRM market. When an implementation is effective, people, processes, and technology work in synergy to increase profitability ...

Get an expert take on the future of cloud computing and its impact on the CRM market. When an implementation is effective, people, processes, and technology work in synergy to increase profitability and reduce operational costs.

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Heading Towards an End-to-End CRM Cloud Computing Solution for Market Challengers Heading Towards an End-to-End CRM Cloud Computing Solution for Market Challengers Presentation Transcript

  • Heading Towards an End-to-End CRM Cloud Computing Solution for Market Challengers Paweł Lamik CRM and Self Care Product Manager, Comarch
    • Founded in 1993, public company since 1999
    • Stable ownership, organic growth with sustainable annual profit
    • Global software vendor for the telecommunications industry
    • Strong BSS and OSS player - top rated by Gartner
    • 3 500 employees in the EU and the US
    • Customers: T-Mobile, Telefónica O 2 ,
    • E-Plus Group, Vodafone D2,
    • Bouygues Telecom, Auchan Telecom
    • Innovations: NGOSS ontology (MOST),
    • Fiber optics performance management,
    • Misuse Detection System (MDS), NGIPTV, Open IMS, Billing Cloud,
    • Self-optimizing OSS.
    Introducing Comarch
  • Responsibility, Innovation COTS, Integration Readiness, Resources Domain Knowledge, Experience Comarch’s offer Global Solutions Managed Services Convergent BSS OSS Products Portfolio Professional Services Infrastructure Services
    • Market challengers demand more agile CRM
    • Cloud computing CRM is an alternative to an on-premise suite
    • An end-to-end CRM suite in the cloud is a more comprehensive answer
    • What is the opinion of an innovative market challenger?
    What you will discover
  • Market challengers accept no compromises Small is the new Big!
  • G et ting it right…
  • ...is worth the effort !
  • Co mplexity of traditional IT kills marketing dreams
  • CLOUD COMPUTING CRM IS AN ALTERNATIVE TO ON-PREMISE
  • On-premise solutions – drawbacks
  • On-premise solutions - where do they excel?
  • Cloud computing – the new hope
  • Cloud computing – models and solution types Private cloud Public cloud Hybrid cloud
    • Coexistence of different IT services models
    • Besides multi-tenant SaaS CRM, there are also various cloud computing CRM options
    Cloud computing - the future and its impact on the CRM market
  • END-TO-END CRM SUITE IN THE CLOUD IS A BETTER ANSWER
  • SaaS CRM - pros
  • SaaS CRM - question marks
    • Customization and business rules
    • Focus on narrow solutions
    • Potentially multiple SLAs to handle
    • Integration with legacy systems
    • Security, control, ownership of data
    • Significant growth expected
  • On-premise CRM in the cloud
  • E nd-to-end CRM suite for market challengers
  • E nd-to-end CRM suite for market challengers
  • E nd-to-end CRM suite for market challengers
  • E nd-to-end CRM suite for market challengers
  • E nd-to-end CRM suite for market challengers
  • Summary
  • Thank you [email_address]