Brochure - Comarch BSS Suite [Comarch’s Strengths in BSS]

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Products within the Comarch BSS Suite have been designed and developed in-house, meaning you can count on shorter delivery times, as well as better quality and more secure deployment, when compared to …

Products within the Comarch BSS Suite have been designed and developed in-house, meaning you can count on shorter delivery times, as well as better quality and more secure deployment, when compared to products.

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  • 1. teleCommuniCationS Comarch BSS Suite
  • 2. Comarch’s Strengths in BSSFull Suite of organically Developed ProductsProducts within the Comarch BSS Suite have been designed and developedin-house, meaning you can count on shorter delivery times, as well asbetter quality and more secure deployment, when compared to productsfrom big vendors that arose as a result of mergers and acquisitions.unified Data model and Central Product managementAll BSS products are based on a unified data model for reference dataand product catalog. This provides you with a short time to market, whilefacilitating system management and configuration.large amounts of Data, exceptionally efficient ProcessingengineMass and real-time, rule-based data processing are at the core of ourcompetences. This includes service agnostic and multi-industry rating,charging and billing.Customizable Business Process FlowsThere are no limits to workflows and business processes, as they areconfigured in the development or implementation process. You are able toreconfigure business processes and workflows to suit your particularneeds.2
  • 3. Comarch BSS Portfolio in brief Solutions based on Comarch productsComarch BSS Suite consists of a set of products which sup- Comarch solutions consist of multiple products, which canport various domains: fully support you in numerous areas, and which are designed individually to suit your needs according to your particular Market/Sales with CRM, Self Care and Corporate Self Care business type. supporting interactions with any type of customer using multiple channels and during the entire customer life cycle The solution for MVNEs provides the platform for mobile operators to support multiple MVNOs and the solution for Product Management with Central Product Manager inte- MVNOs provides a BSS platform for MVNOs and integration grated with all BSS modules, which allows saving costs with MNOs. and shortens time to market The solution for wholesale settlements streamlines the Billing with Convergent Billing designed for mobile, fixed and activity of wholesale divisions in their most important business cable operators, supporting full convergence, any network areas. These include agreement management, buy & sell rate and any business model, and co-operating with additional management, billing, settlement and financial management, modules such as Billing Mediation and Active Mediation reconciliation, business performance management, and PRM. Supplier/Partner Management with InterPartner Billing and PRM which can be used for interconnect billing, revenue The solution for cable operators / MSOs provides full sup- sharing, roaming agreements and wholesale settlements port for triple- or quad-play operators, including convergent, service-agnostic BSS products dedicated to delivering Service Control with comprehensive Policy Management multiple services over multiple networks and technologies. and AAA functionality The Comarch M2M Platform is a platform that can be added Application Integration Infrastructure with B2B gateway to the existing MNO infrastructure. It supports operators with for integration with partners, ESB for internal service bus tools for mass operations on SIM cards, integration with and configurable Business Process Management inventory, a self service portal and B2B gateway. The solution for ISPs and VoIP Operators is based onComarch BSS provides comprehensive tools for multiple de- a compact BSS/OSS/CRM with AAA, billing, customer manage-partments and players, including: ment and network management features typical for such businesses. Dealers, affiliates and retailers The solution for Business Customer Domain Transformation CSR and direct sales enables operators to offer consistent and multi-national services to global companies, as efficiently as possible. It Account managers provides optimization of the architecture, improvement of operations, and many possibilities for cost savings in the Collection business customer domain. Service center The Cloud Service Management & Billing solution supports cloud computing service providers (SaaS providers) with Marketing departments business processes, billing, IT management, subscription and data management, in both the private and public clouds. Billing managers The Bill Shock Prevention solution helps mobile operators Finance departments prevent their customers getting ‘bill shock’ over unexpected charges. Designed in accordance with EU regulations. Product managers The Prepaid Mobile Broadband Solution is a comprehensive Partner managers solution designed for MVNOs and mobile operators that want to offer mobile broadband services with features such as A set of administrative tools for IT real-time credit control, policy management and bill shock prevention. 3
  • 4. Comarch BSS Suite Map Market/Sales Self Care Point of Sale Web Portal Corporate Self Care CRM B2B Gateway Product Management Central Product Manager Application Integration Infrastructure Operational, Support & Fulfillment Assurance Billing Readiness ESB / Integration Customer Management Corporate Self Care Customer Order Management Self Care Bus Convergent Billing CRM Resource Management Voucher & Top-Up Management Master Resource Management Billing Mediation Management & Workflow Active Mediation Business Process Supplier/Partner PRM InterPartner Billing Service Control Policy Management AAASelected Comarch customers using the Comarch BSS SuiteEurope: Americas:6GMOBILE, The Netherlands Belize Telemedia Limited, BelizeAuchan SA, France Cable Internacional S.A. de C.V., MexicoBite, Latvia, Lithuania Cable Onda, PanamaBouygues Telecom, France Cablevision De Saltillo, MexicoDialog Telecom, Poland DIS, USADTMS, Germany Grupo TVCable, EcuadorGTS, PolandKPN, the NetherlandsMultimedia, PolandNASK, PolandNetia, PolandOnePhone Deutschland, GermanyPolkomtel SA, PolandTelenor, MontenegroTPSA - Telekomunikacja Polska SA (FT Group), PolandVectra, PolandVistream, Germany4
  • 5. SELL INTERACT COLLECT SUPPORT Anty Type of Customer Individual / Business Customer Human Dealer, Affiliate, CSR, Direct Account Manager Collection Service Center Interaction Retail Multi-channel Customer Service Order flow Corporate Self Care Point of Sale Web Portal Self Care Integration CRM Ordering Customer Order Establishment Interface Mass Market Sales Management – Campaign Management Customer / Prospect Data Acquisition Mass Market Sales Management Comarch BSS Channel Sales Management | Sales Customer Information Management Force Automation | CTI Customer Contact Management, Sales Portals – Internal Sales Portals | Collection Management Customer Service Representative Retention & Loyalty Payment Capture Toolbox Not BSS or Indirect Sales Portals Customer Service Representative 3rd party Corporate Sales Management | Customer Service Representative Customer QoS & SLA Management Toolbox Customer Sales Portals Toolbox – CSR Billing – Payment Customer Problem Management Customer QoS & SLA Management Customer Self Empowered Fulfillment, EBPP (Self Care) Case Management Customer Problem Management Assurance & Billing Case Management Customer Contact Management, Hierarchy Management (Corporate Retention & Loyalty Self Care) Customer Problem ManagementAutomation for Varoius Departments Marketing Billing Managers Finance Product Managers IT Partner Managers Integration with Other Systems Existing Systems of the Operator Business Process Management & Workflow Comprehensive Tools for Back Office and Operations DMS/Archive Convergent Billing Central Product Manager InterPartner Billing Inventory Product / Service Catalog Management Wholesale / Interconnect Billing – Product Lifecycle Management Product and Service Definition | Partners’ MNP Transactional Document Production accounting | Partners Business Event Receivables Management Processing | Error Management | Mass Billing Inquiry, Dispute & Adjustment correction and Re-rating | Partner Invoice Payments Bill Format / Render Management Product/Service Rating Settlement Management – Partner Billing Account Management Management – Revenue Sharing G/L Customer Order Management Collection Management Product Inventory ESB / Integration Bus | Agreement Definition | Direct & Indirect Customer Order Orchestration Customer Order Distribution Bill Calculation Product Instances Settlement | Real-time Settlement | Online Charging Drill Down Reconciliation | Event Data Warehouse Integration with Partners Processing | Partner Payment Handling Printing PRM Voucher & Top-Up Master Resource Management Partner Management Serviceability Management Agreement Management check Voucher Management Resource Lifecycle Management Top-Up Management Resource Inventory Management B2B Gateway Vouchers Logistic Number Portability Processes Security Framework Interfaces Exposure and Consumption Partners’ Systems Support for Cloud Computing Billing Mediation Active Mediation Policy Management BSS/OSS Integration Fulfillment Integration Network Congestion Control Fault and Service Assurance Cloud Services Real-Time Billing Mediation Any Network Integration Billing Data Mediation QoS and Bandwidth Management (SS7, IP) Management Policies per Subscriber OSS, Service Catalog Fixed, Cable IP, IMS, NGN 2G, 3G, 4G Multi-Service Network 5
  • 6. Selected products PRMCRM for Telecoms Managing relationships with partners and content providers Modern and user-friendly customer relationship management system for communication service providers (CSPs), helping Central Product Manager them to understand and effectively fulfill their customers’ needs Integral part of BSS Suite architecture Increased automation of selling and marketing processes Managing offers and specifications in one place Campaign management, contact management, sales Specification and offering management management Open interfaces for sales support Order management, loyalty programs, single customer view Recommendations and quotationsSelf Care and Corporate Self Care Sales network management Enables CSPs to reduce customer service costs and increase Product life cycle management customer satisfaction Active Mediation Expansion into e-commerce and portal environment Connects the network to the billing system Private and corporate customers Enables real-time control of voice, data and content Web, Voice and USSD channels servicesWeb Portal and Point of Sale Supports IP and SS7 protocols Easy to use PoS application Billing Mediation Integration with existing web portals Filtering and loading service usage data from network into the billing system(s)Convergent Billing CDRs unification, conversion, de-duplication, flexible Rating, charging, billing and invoicing of any services offered configuration using custom defined business rules Voucher & Top-Up Management Convergent, service-agnostic, real-time and batch billing Voucher generation and logistics Support for wireless, fixed and cable networks Top-up managementInterPartner Billing Integration with IN and billing Interconnect, revenue sharing, roaming and wholesale settlements Policy Management Partner and contract management Define and enforce bandwidth guarantees, priorities and limits Reconciliation Extend traditional flat rate tariff plans to customized, more Routing optimization (LCR) profitable services6
  • 7. Reduce bill shock ESB/Integration Bus Introduce time- and location-based charging Enables SOA approachB2B Gateway Open interfaces and easier integrations Allows IT system features to be exposed to third parties No black boxes Secure and easy integration with new partners and content BSS/OSS Integration providers Service activation and fulfillment integrationAAA (Comarch 3arts) Fault and service assurance management Authentication, Authorization and Accounting Integration with OSS Service Catalog and exposure to Product Various interfaces including RADIUS, DIAMETER and Web Catalog Manager Services Flexible call flow configuration About Comarch Comarch is a global supplier of industry standard compliant IT products and services for the telecommunication industry.Additional modules One of the company’s fundamental distinguishing features is its focus on the flexibility and configurability of its solutions,Business Process Management & Workflow which are developed in-house and customized to suit the spe- cific needs of its customers. Comarch solutions are business Predefined set of business processes driven, and they are evolving based on customer demand. Since 1993, Comarch has accumulated a lot of experience and Customizable business processes flows knowledge in the fields of designing, implementing, and inte- grating IT solutions. The company serves customers from fourCustomer Order Management continents, and this client base includes some of the market’s largest players - such as T-Mobile Germany, T-Mobile Austria, Order tracking and orchestration E-Plus Germany, Vodafone Germany, Telefónica O2 Germany and Auchan Telecom France (MVNO). Comarch’s unique solu- Integrated with BPM and ESB tions allow operators to provide the highest quality of service to their customers, ensuring their satisfaction and continued Contains a logic of the orchestration and a set of custom patronage. The loyalty of Comarch’s customers has always actions been the strongest confirmation of the quality of its solutions in the areas of billing and inter-partner settlements, as well asProduct Inventory the management of telecommunications networks and servic- es. Comarch’s offer for the telecom industry is mainly aimed at Repository of product instances for all BSS systems fixed and broadband operators, mobile operators, cable oper- ators, wholesale departments, MVNOs, MVNEs, ISPs and VoIPMaster Resource Management operators and satellite service providers. Allows migration of BSS resources from financial/logistics More information is available at: telecoms.comarch.com. systems to more specialized systems SIM, MSISDN and handset repository, resource history, resource life cycle management, logistical support, number management, number portability 7
  • 8. Comarch Headquarters Comarch Inc. PolandAl. Jana Pawla II 39 a 10 W 35th Street Bielsko-Biala, Wroclaw,31-864 Krakow Chicago, IL 60616 Gdansk, Katowice, Krakow,Poland United States Lodz, Lublin, Poznan, Warsawphone: +48 12 64 61 000 phone: 1-312-469-1100fax: +48 12 64 61 100 fax: 1-312-469-1101 Austria Kirchbichl,e-mail: info@comarch.pl e-mail: info@comarch.com Wien Belgium Brussels Comarch AG China Shanghai Chemnitzer Str. 50 Finland Espoo 01187 Dresden France Lille, Germany Montbonnet-Saint phone: +49 351 3201 3200 Martin, fax: +49 351 438 97 10 Paris e-mail: info@comarch.de Germany Dresden, Frankfurt/Main Düsseldorf München Panama Panama City Russia Moscow Switzerland Buchs UAE Dubai Ukraine Kiev, Lviv USA Chicago Vietnam Ho Chi Minh Citywww.telecoms.comarch.comWWW.COMARCH.COMWWW.COMARCH.PLWWW.COMARCH.DEWWW.COMARCH.FRComarch is a leading Central European IT business solutions provider specializing in forging businessrelationships that maximize customer profitability while optimizing business and operationalprocesses. Comarch’s primary advantage lies in the vast domain of knowledge accumulated in andapplied to our software products. These products incorporate highly sophisticated IT solutions forbusinesses in all vertical sectors. Comarch has a multinational network of offices employing over2800 highly-experienced IT specialists in Europe, the Middle East and the Americas.Comarch Spółka Akcyjna with its registered seat in Kraków at Aleja Jana Pawła II 39A, entered in the National Court Register kept by the District Courtfor Kraków-Śródmieście in Kraków, the 11th Commercial Division of the National Court Register under no. KRS 000057567. The share capital amountsto 7,960,596.00 zł. The share capital was fully paid, NIP 677-00-65-406Copyright © Comarch 2011. All Rights Reserved. No part of this document may be reproduced in any form without the prior written consent of Comarch.Comarch reserves the right to revise this document and to make changes in the content from time to time without notice. Comarch may makeimprovements and/or changes to the product(s) and/or programs described in this document any time. The trademarks and service marks of Comarchare the exclusive property of Comarch, and may not be used without permission. All other marks are the property of their respective owners. EN 2011-01