Open scape contact centre

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Open scape contact centre

Open scape contact centre

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  • If it is true that the current state of affairs is Chaos, then Structure is what we are looking for

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  • 1. OpenScape Contact Centre (OSCC)Page 1 Nashua Communications 2011. All rights reserved.
  • 2. Page 2 Nashua Communications 2011. All rights reserved.
  • 3. 85% of Contact Centers in SA is less than 30 AgentsPage 3 Nashua Communications 2011. All rights reserved.
  • 4. Latest TechnologyPage 4 Nashua Communications 2011. All rights reserved.
  • 5. Feature for Feature…Page 5 Nashua Communications 2011. All rights reserved.
  • 6. Specific fit: Entry Agile EnterprisePage 6 Nashua Communications 2011. All rights reserved.
  • 7. Up to 7500 Networked AgentsPage 7 Nashua Communications 2011. All rights reserved.
  • 8. Multi TennantPage 8 Nashua Communications 2011. All rights reserved.
  • 9. Location FreePage 9 Nashua Communications 2011. All rights reserved.
  • 10. Patented Skills Based RoutingPage 10 Nashua Communications 2011. All rights reserved.
  • 11. Integrated IVRPage 11 Nashua Communications 2011. All rights reserved.
  • 12. Full Outbound DialingPage 12 Nashua Communications 2011. All rights reserved.
  • 13. Manual DialingPage 13 Nashua Communications 2011. All rights reserved.
  • 14. Preview DialingPage 14 Nashua Communications 2011. All rights reserved.
  • 15. Progressive DialingPage 15 Nashua Communications 2011. All rights reserved.
  • 16. Predictive DialingPage 16 Nashua Communications 2011. All rights reserved.
  • 17. Blast / Agent-less DialingPage 17 Nashua Communications 2011. All rights reserved.
  • 18. Extended ReportingPage 18 Nashua Communications 2011. All rights reserved.
  • 19. No Yearly License FeesPage 19 Nashua Communications 2011. All rights reserved.
  • 20. Intuitive User InterfacesPage 20 Nashua Communications 2011. All rights reserved.
  • 21. Page 21 Nashua Communications 2011. All rights reserved.
  • 22. Social MediaPage 22 Nashua Communications 2011. All rights reserved.
  • 23. Page 23 Nashua Communications 2011. All rights reserved.
  • 24. Page 24 Nashua Communications 2011. All rights reserved.
  • 25. Page 25 Nashua Communications 2011. All rights reserved.
  • 26. Thank you for your attentionPage 26 Nashua Communications 2011. All rights reserved.