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OpenScape Contact Centre                 (OSCC)Page 1                        Nashua Communications 2011. All rights reserv...
Page 2   Nashua Communications 2011. All rights reserved.
85% of Contact Centers in SA is less                  than 30 AgentsPage 3                               Nashua Communicat...
Latest TechnologyPage 4                       Nashua Communications 2011. All rights reserved.
Feature for Feature…Page 5                      Nashua Communications 2011. All rights reserved.
Specific fit:           Entry           Agile         EnterprisePage 6                   Nashua Communications 2011. All r...
Up to 7500 Networked AgentsPage 7                          Nashua Communications 2011. All rights reserved.
Multi TennantPage 8                   Nashua Communications 2011. All rights reserved.
Location FreePage 9                   Nashua Communications 2011. All rights reserved.
Patented Skills Based RoutingPage 10                            Nashua Communications 2011. All rights reserved.
Integrated IVRPage 11                    Nashua Communications 2011. All rights reserved.
Full Outbound DialingPage 12                       Nashua Communications 2011. All rights reserved.
Manual DialingPage 13                    Nashua Communications 2011. All rights reserved.
Preview DialingPage 14                     Nashua Communications 2011. All rights reserved.
Progressive DialingPage 15                         Nashua Communications 2011. All rights reserved.
Predictive DialingPage 16                        Nashua Communications 2011. All rights reserved.
Blast / Agent-less DialingPage 17                           Nashua Communications 2011. All rights reserved.
Extended ReportingPage 18                        Nashua Communications 2011. All rights reserved.
No Yearly License FeesPage 19                        Nashua Communications 2011. All rights reserved.
Intuitive User InterfacesPage 20                          Nashua Communications 2011. All rights reserved.
Page 21   Nashua Communications 2011. All rights reserved.
Social MediaPage 22                  Nashua Communications 2011. All rights reserved.
Page 23   Nashua Communications 2011. All rights reserved.
Page 24   Nashua Communications 2011. All rights reserved.
Page 25   Nashua Communications 2011. All rights reserved.
Thank you for your attentionPage 26                           Nashua Communications 2011. All rights reserved.
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Open scape contact centre

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Open scape contact centre

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  • If it is true that the current state of affairs is Chaos, then Structure is what we are looking for
  • Transcript of "Open scape contact centre"

    1. 1. OpenScape Contact Centre (OSCC)Page 1 Nashua Communications 2011. All rights reserved.
    2. 2. Page 2 Nashua Communications 2011. All rights reserved.
    3. 3. 85% of Contact Centers in SA is less than 30 AgentsPage 3 Nashua Communications 2011. All rights reserved.
    4. 4. Latest TechnologyPage 4 Nashua Communications 2011. All rights reserved.
    5. 5. Feature for Feature…Page 5 Nashua Communications 2011. All rights reserved.
    6. 6. Specific fit: Entry Agile EnterprisePage 6 Nashua Communications 2011. All rights reserved.
    7. 7. Up to 7500 Networked AgentsPage 7 Nashua Communications 2011. All rights reserved.
    8. 8. Multi TennantPage 8 Nashua Communications 2011. All rights reserved.
    9. 9. Location FreePage 9 Nashua Communications 2011. All rights reserved.
    10. 10. Patented Skills Based RoutingPage 10 Nashua Communications 2011. All rights reserved.
    11. 11. Integrated IVRPage 11 Nashua Communications 2011. All rights reserved.
    12. 12. Full Outbound DialingPage 12 Nashua Communications 2011. All rights reserved.
    13. 13. Manual DialingPage 13 Nashua Communications 2011. All rights reserved.
    14. 14. Preview DialingPage 14 Nashua Communications 2011. All rights reserved.
    15. 15. Progressive DialingPage 15 Nashua Communications 2011. All rights reserved.
    16. 16. Predictive DialingPage 16 Nashua Communications 2011. All rights reserved.
    17. 17. Blast / Agent-less DialingPage 17 Nashua Communications 2011. All rights reserved.
    18. 18. Extended ReportingPage 18 Nashua Communications 2011. All rights reserved.
    19. 19. No Yearly License FeesPage 19 Nashua Communications 2011. All rights reserved.
    20. 20. Intuitive User InterfacesPage 20 Nashua Communications 2011. All rights reserved.
    21. 21. Page 21 Nashua Communications 2011. All rights reserved.
    22. 22. Social MediaPage 22 Nashua Communications 2011. All rights reserved.
    23. 23. Page 23 Nashua Communications 2011. All rights reserved.
    24. 24. Page 24 Nashua Communications 2011. All rights reserved.
    25. 25. Page 25 Nashua Communications 2011. All rights reserved.
    26. 26. Thank you for your attentionPage 26 Nashua Communications 2011. All rights reserved.
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