Info Services Conference Presentation 2007


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Presentation for Management Strategies for Library & Information Service Centres. Sydney, September 2007

Published in: Technology, Education
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  • Can openness to broader user involvement in things like folksonomies and wikis allow you to provide levels of description and context you’d only ever dreamed of? Is malicious intent really that big a risk and how do we know before we try it?
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  • Digitisation of personal manuscripts and ephemera and certain old published records and histories – that challenge some issue such as orphaned and unpublished works & formatting considerations

    ECM – integrated management, findability and usability of all our digital content online – implementation will take at least two years and continue to evolve with our needs & technology

    Collaboration – beyond Picture Australia – NAA? NLA? ADB? Google? Museums Oz?

    Broadening your potential audience by tapping into larger networks available through links, partnerships, belonging

    If you put a few websites in here you may get the message:

    Do you have to play by the (old) rules?

    Did we ever ask the public how they wanted us to catalogue things?

    Can openness to broader user involvement in things like folksonomies and wikis allow you to provide levels of description and context you’d only ever dreamed of? Is malicious intent really that big a risk and how do we know before we try it?
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  • When we looked at our need for a DAMS, we quickly realised that it must facilitate access to its assets to the web and it therefore would need to talk to a web content management system (WCM) that will also facilitate distributed publishing for the web. As far as our museum is concerned, preserving things digitally and putting them into a management system is not the end of the story. In addition, people use web content, digital assets and other resources in many different forms of communication, publication and presentation. These outputs and other corporate records need to be managed by a central electronic document and records management system (EDRMS - which we do not have currently). Implementing those three integrated systems (DAMS, WCM & EDRMS ) meant that we were now looking at an ECM. Any DAMS must be easily able to service and operate with a number of other major corporate systems.

    We knew from the outset that in addition to the above basic system needs, we needed an automated Workflow, so that also became part of the ECM.

    And for many years here we have sought one central or 'federated' search application that would be able to allow users of our website to search for digitised content and catalogue records across our entire website. We currently provide our users with online access to a lot of content, but it is via several different repositories: tens of thousands of static pages; a museum content management system; a library management system; our National Archives catalogue ('RecordSearch'); and sundry digitised databases that provide biographical data as well as access to digitised unit diaries and (Australian) official histories from the major 20th century conflicts. Our federated search application will assist users to discover, browse and use what they want across our entire collection and all catalogues.

    Given all the work we've put into this and the challenges that we have identified but are still to confront I am now convinced we have done the right thing in terms of our future. It does seem that no one system was fully able to account comprehensively for our digital preservation needs in terms of off-the-shelf systems or software, but we have outlined what we need (in terms of a 'Trusted Digital Repository') and our implementation partners are now scoping a system accordingly. Dealing with preservation metadata will also prove to be a major challenge, but at least we will make a start in the right direction. Of course, the ECM just provides some system tools and I believe that we will still need human intervention from digital curators and conservators to manage these collections just as the more established professions manage our physical assets.

    Compromise is something we always wanted to limit, but it is going to be an issue we will need to deal with sensibly and practically if we are to make progress.

    Now, the products we have selected to use for this are as follows:

    The Interwoven ECM product suite we will use includes:

    WorkSite NT and Interwoven Records Manager (EDRMS),

    MediaBin (DAM),

    TeamSite (WCM), and

    Autonomy (Federated Search).
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  • A couple of years ago, my colleagues in the National Collections branch were advocates for just getting a new DAMS up and running as we were almost frustrated by the lack of workflow and a permanent functioning DAMS that could store and manage what to us at least are large digital preservation programs in which we've invested relatively large amounts of time and resources.

    If you look through our website you'll probably find about 1.5 million pages of digitised records available through various databases as well as around 230,000 digital images of various collection objects from planes to photos and art images. Another complicating factor for us is that we must deal with three different management systems as we are a museum, a library and an archive and for various reasons there is no existing single system that can manage all of those collections.

    We were convinced by some wise IT colleagues here of the worth of looking at these challenges in a more strategic and holistic perspective. Consequently, we have opted to be a little more patient and head towards a full ECM.
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  • Links used in this presentation: AWM home page Units diaries online Private records currently online (eg) Official Histories online ReQuest Blogs: Encyclopedia War Memorials Australia Podcasts feed (RSS)
  • Info Services Conference Presentation 2007

    1. 1. The evolution of library services: digital convergence and the Memorial's Research Centre Sydney, September 2007 Mal Booth – Head, Research Centre
    2. 2. Where am I from? The Memorial’s Research Centre functions as a library and an archive. We develop, manage and provide public access to Australia’s official, personal, & published records of war.
    3. 3. What do you need to write down? <ul><li> </li></ul><ul><li> </li></ul>
    4. 4. Service delivery in the digital age <ul><li>Delivering what users want </li></ul><ul><li>Avoiding missed opportunities (compromise, prioritise, start now) </li></ul><ul><li>Embrace openness (searchability, findability, cooperation, free content) </li></ul><ul><li>Innovate or die! (experimentation, surprising users, ignore some 'rules‘) </li></ul>
    5. 5. Recent Digital Initiatives <ul><li>First World War unit diaries </li></ul><ul><li>Private records and unit histories </li></ul><ul><li>Official histories (published works) </li></ul><ul><li>Digitisation on demand </li></ul>
    6. 6. WW1 Diaries scanning facilities Approximately 200,000 high res. images per year
    7. 7. WW1 Diaries – progressive upload
    8. 8. Private records & unit histories
    9. 9. Official Histories (WW1&2)‏ <ul><li>PDF – Image over text </li></ul><ul><li>Replicates the exact page layout </li></ul><ul><li>30,000 pp in bundles </li></ul><ul><li>Lets you select the text or search the document </li></ul>
    10. 10. Digitisation on demand Currently running at 90,000 pp p.a.
    11. 11. Online Innovations <ul><li>ReQuest – reference service </li></ul><ul><li>Blogs – just doing it </li></ul><ul><li>Wikis, folksonomies, podcasts </li></ul>
    12. 12. ReQuest
    13. 13. Our Blogs
    14. 14. Enterprise Content Management: management, search & web facilities for digital assets and services <ul><li>Extensive digital asset management features </li></ul><ul><li>Excellent electronic document & record management </li></ul><ul><li>Intuitive web content management features </li></ul><ul><li>Facilitate simple and complex workflow processes </li></ul><ul><li>Extensive and unified searching constructs </li></ul><ul><li>Scaleable </li></ul><ul><li>Compliant with all government recordkeeping requirements & emerging digital preservation standards </li></ul><ul><li>Integrate easily with existing Memorial systems </li></ul><ul><li>Simple to administer in terms of security, auditing & storage management </li></ul>
    15. 15. Other Corporate Systems Digital Asset Management Electronic Document & Records Management Record Management E:mail Memorial Intranet Web Content Management AJRP Website Lotus Notes OAI Interface FIRST OPAC MICA OPAC (CAS)‏ ECM - Conceptual Overview CMS Digital Object Mgmt System DOMS Biographical Databases & War Diaries RecordSearch NAA Collection Mgmt MICA Library System FIRST Fund Raising System Raisers Edge Financial & HR System SAP POS System, Advance Retail CAS Internal Orders OnLine Shop Search Photocopy Quotes ReQuest eSales PICTION
    16. 16. Where to from here? <ul><li>Digitisation of personal manuscripts, ephemera & publications towards 2014 </li></ul><ul><li>Implementation of our new ECM </li></ul><ul><li>Collaboration – beyond Picture Australia </li></ul><ul><li>Tapping into bigger social networks </li></ul><ul><li>Wikis , folksonomies (from the new platform), more podcasts? </li></ul>
    17. 17. Wikis,, folksonomies, more podcasts?
    18. 18. Have you met Charlie?