Iceberg Intranet Projects

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This is the slidedeck I presented at the KM Singapore 2011 conference. The big idea is that there are 4 important things to worry about when you rollout your new intranet: mindset, leadership, governance and adoption. Apart from the subject matter, I experimented with hand-drawn sketches to communicate my messages. I am no artist, but I was pretty pleased at how they turned out!

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  • Iceberg Intranet Projects

    1. 1. Icebergintranet projects Maish Nichani PebbleRoad Pte Ltd www.pebbleroad.com
    2. 2. Problem Well Across all types of intranet - publishing- centric, knowledge sharing-centric, community centricAfter design
    3. 3. Problem Can’t wait I’ve postponed to throw out my microsite my shared because of this Well Across all types of intranet - publishing- centric, knowledge sharing-centric, community centric During implementationAfter design
    4. 4. Problem Can’t wait I’ve postponed to throw out my microsite my shared because of this Well Across all types of intranet - publishing- centric, knowledge sharing-centric, community centric During implementationAfter design After launch
    5. 5. Reasons Mindset Leadership Governance Adoption
    6. 6. MindsetLeadershipGovernance Adoption
    7. 7. Fixed vs growth Linear LaunchEffortProblems
    8. 8. Fixed vs growth Linear LaunchEffortProblems For more, check out Carol Dweck’s book Mindset
    9. 9. Fixed vs growth Linear Launch Snake oil solution?EffortProblems For more, check out Carol Dweck’s book Mindset
    10. 10. Value About targets and measures Goals Intranet Outcomes Cost savings Create knowledge Access Time savings Build relationships Connectivity More projects completed Coordination More leads converted toStreamline processes customers ...
    11. 11. MindsetLeadershipGovernance Adoption
    12. 12. burden We can group our projects into 2 buckets based on the success of the project Competition Shareholders Sales Expansion I can’t take no moreBottom lineProduct line Marketing Retention Intranet
    13. 13. The saviour To The Blue Ocean Intranet Express
    14. 14. 3 attributesPay attention and showyou care
    15. 15. 3 attributesPay attention and showyou careLink back to business priorities
    16. 16. 3 attributesPay attention and showyou careLink back to business prioritiesMarket the intranet at allplatforms and occasions
    17. 17. Attention Effort LaunchFor more, check out Vijay Govindarajan Chris Trimble’s The other side of innovation
    18. 18. Attention Effort LaunchFor more, check out Vijay Govindarajan Chris Trimble’s The other side of innovation
    19. 19. Attention Effort LaunchFor more, check out Vijay Govindarajan Chris Trimble’s The other side of innovation
    20. 20. Mindset LeadershipGovernance Adoption
    21. 21. ApproachGovernance is just about staffing, policies and guidelines Yes, but which intranet? View governance quite differently It is more than just staffing and policies Not about managing a fixed Or intranet rather it is about nurturing a growing intranet
    22. 22. TeamWe our intranet Intranet team
    23. 23. Right focusHow does the business make money or deliver its value? MatchmakerCo
    24. 24. Right focus How does the business make money or deliver its value? Leads Intelligence InsightsMarket info Sector infoCompany profiles Key influencers MatchmakerCo
    25. 25. Empathy Staff who know not only their business but also 9am 5pm their peopleWhat are their motivations?What barriers do they face?How can the intranet makea difference?
    26. 26. Analytics For more, check out Dan Zarrella’s Hierarchy of Contagiousness
    27. 27. Analytics For more, check out Dan Zarrella’s Hierarchy of Contagiousness
    28. 28. Analytics For more, check out Dan Zarrella’s Hierarchy of Contagiousness
    29. 29. Analytics For more, check out Dan Zarrella’s Hierarchy of Contagiousness
    30. 30. Participatory
    31. 31. MindsetLeadershipGovernanceAdoption
    32. 32. What we want
    33. 33. Change is hard
    34. 34. PlanIdentify the right staff Address the motivations Support like crazy
    35. 35. Right Staff +motivations Early minority Late majority
    36. 36. Right Staff +motivations Early minority Late majority For more, check out Geoffrey Moore’s Crossing the Chasm
    37. 37. SupportGenius bar Self-help(A place) (Physical or Men-in-black Demo pit (On (An event)
    38. 38. example1. Anticipate2. Educate3. Establish Teamsite in a box4. Enhance5. Extract http://www.steptwo.com.au/columntwo/best- practice-approach-to-sharepoint-team-spaces/
    39. 39. MindsetLeadershipGovernance Adoption
    40. 40. Extra• Content• Migration• Integration
    41. 41. It’s all HERE Intranet Benchmarking Forum: "extremely useful book" Martin White: "quite brilliant" Worldwide Intranet Challenge (WIC) LinkedIn group: " A very valuable resource! My organization is in the middle of a redesign right now, and its nice to know that were on track with many of the items mentioned in the guide. Its also nice to have this as a reference for Free what we still need to tackle. " Peter Kapakos
    42. 42. Questions

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