Organizational Behavior Stress By Mahmood Qasim

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  • 1. Mahmood Qasim 1
  • 2. What is Stress? The pattern of emotional states, cognitions, and physiological reactions occurring in response to stressors. Mahmood Qasim 2
  • 3. Various factors in the external environment that induce stress among people exposed to them. Mahmood Qasim 3
  • 4. Deviations from normal states or functioning resulting from stress. Mahmood Qasim 4
  • 5. Major Causes of Stress         Occupational Demands: Some jobs are more stressful than others. Conflict between work and nonwork: Stress from competing demands.  Role Conflict Role ambiguity: Stress from uncertainty Overload and underload: Doing to much or too little  Quantitative overload  Qualitative overload  Quantitative underload  Qualitative underload Responsibility for others : A heavy burden Lack of social support: The cost of isolation. Sexual harassment: A pervasive problem in work settings. Unpleasant physical working conditions. Mahmood Qasim 5
  • 6. Major Effects    Stress and Task Performance Stress and Psychological Well-being: Burnout  Burnout: Some major causes Stress and Health: The Silent Killer Mahmood Qasim 6
  • 7. Burnout A syndrome resulting from prolonged exposure to stress, consisting of physical, emotional, and mental exhaustion plus feelings of a lack of personal accomplishment Intense and prolonged work-related stress Physical exhaustion (fatigue, lack of energy) Emotional exhaustion (depression, feelings of hopelessness) Reduced performance other negative effects Attitudinal exhaustion (negative views of others, of one’s own work) Feelings of low personal accomplishment Mahmood Qasim 7
  • 8. Major Causes   Stressful life events The Hassles of daily life  Daily hassles Mahmood Qasim 8
  • 9. Managing Stress   Personal Approaches to Stress Management  Lifestyle management: The effect of diet and exercise  Physiological techniques: Relaxation and meditation Cognitive Techniques: Thinking yourself out of stress Mahmood Qasim 9
  • 10. Managing Stress   Family-supportive practice: Helping to reduce the stress of work Stress management programs Mahmood Qasim 10
  • 11. Questions for Discussion 1. What concrete steps can organizations take with respect to new hires to assure that they don not experience entry shock upon joining the company? Mahmood Qasim 11