Fusion CRM Overview


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Fusion CRM Overview

  1. 1. Oracle Fusion CRMEffective – Efficient – Easy
  2. 2. Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
  3. 3. Outline CRM Trends in 2012 Oracle’s Vision for CRM Introducing Fusion Customer References
  4. 4. Evolution of ApplicationsLast 30 YearsMainframes Client-Server Web 1.0 Web 2.0 1980s 1990s 2000s 2010s Time Sharing On Premise Cloud Based
  5. 5. Evolution of CRM 1990s 2000s 2010s Transact Analyze Empower
  6. 6. Access Anywhere Online and Desktop Smartphone or Offline Tablet Outlook
  7. 7. Flexible Deployment Options Public Cloud Private Cloud On Premise Hybrid
  8. 8. Oracle’s Vision For CRM
  9. 9. Listening to Customers1,000 Customers (CAB’s/Fusion Strategy Council) 4,000 Hours (Design/Validation)
  10. 10. The Principles of Fusion Applications• Started with a Modern Platform• Embedded Best Practices Based On Hundreds of Years of Learning• Designed for Modularity and Co-Existence with Other Applications• Reinvented the User Experience• Made It Ready for the Cloud
  11. 11. The Making of Fusion CRM Best Practice Business Processes Based Upon Hundreds of Years of Learning Peoplesoft, E-Business Suite, Siebel, and JD Edwards Infused with Web 2.0 Role-Based User Experience, Collaboration, Interactive Business Intelligence Built on Oracle Fusion Middleware Industry Leading, Open Standards-Based Platform
  12. 12. Fusion CRM Effective Efficient Easy
  13. 13. Fusion CRMAn Enterprise Suite Sales Planning Sales Prospecting Sales Productivity Sales Extensibility Territory Campaign Opportunity Channel Management Management Management Management Quota Lead Customer Data Management Management Customer Center Management Incentive Compensation Sales Predictor Desktop Integration Contracts Forecasting Sales Campaigns Mobile Sales Activity Streams
  14. 14. What If…Your CRM System Did the Prospecting for You? Effective
  15. 15. What If…You Could Drive Higher Sales Performance? Efficient
  16. 16. What If… You Could Access Your CRM Data Anywhere? Easy Access to all of your On your favorite Available incustomer information mobile devices Microsoft Outlook
  17. 17. How Does Sales Respond…. A New Product is LaunchedPredict Market Design and Set and Vet Incent Sales Manage Potential Align Territories Quotas Behavior Forecasting Sales Predictor Territory Quota Management Incentive Forecasting Management Compensation Analyze Align Estimate new Estimate Set new quotas sales/channel incentives with productpotential sales accordingly strategy quota forecasts
  18. 18. Fusion ApplicationsNumerous World Class Customers