PTAR UITM Website review

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A review on PTAR UiTM's library web site

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PTAR UITM Website review

  1. 1. Library Website Review – Perpustakaan Tun Abdul Razak1.0 Introduction In the first report, we have discussed on the features in a good library website. In thesame report, we have explored on the available said features in Perpustakaan Tun Abdul RazakLibrary (PTAR). As such, we have given a task to evaluate and review PTAR‟s website, todetermine the reliability and consistency of the website. In the traditional library, users had to enter the library in order to use its services: thecollections, the reading-rooms, the equipment, or the lending and help services. With thedevelopment of electronic collections and services libraries have started to offer a new virtual“entrance” to their services: the library website. Users can “visit” the library and use many of itsservices from remote places, e.g. from their workplace or from home. Such visits, in analogy tothe traditional physical visits, are called “virtual visits”. The library website may be the library‟sown domain, or it may be places within the institution‟s/community‟s website. The quality of a library website can be determined by having features, as stated below ; Search on Library Online Bookmarks Ask a librarian site Friends Publication Library Subject Training Practical Catalogue Publication Folder/Portals Guides Information Figure 1: 10 (ten) Features of a good library Together with these criteria it should constitute with the usability of the website. Usabilityis generally defined as: “the extent to which a product can be used by specified users to achievespecified goals with effectiveness, efficiency and satisfaction in a specified context of use”.Management of Internet Information Sources and Services (IMC 407) 1
  2. 2. Library Website Review – Perpustakaan Tun Abdul Razak If the academic libraries websites of each university can be one stop website to theirusers, the university costs toward library collection on online databases and building the librarywebsite will definitely meaningful. Library websites can also be used to promote the library andits services. It provides current information about the library, it provides access to online andCD-ROM based reference sources such as databases and encyclopedias, it provides remoteaccess to the library catalogues and other databases created by the library and assists libraryusers to explore the Internet. They are a few reasons why we should evaluate Internet information resources. Smith, 1(1997) gives two reasons why librarians should evaluate library website.  To decide whether an Internet information source should be linked to a resource guide or library Web site.  To judge the quality or appropriateness of information for a particular query or user.There are other reasons such as:  Information is power; by wrong information, people could make a wrong interpretation or decision. This of course will involve money, health, environment and life. Thus, with these guideline and criteria, we have conducted necessary evaluationtowards PTAR‟s website.1 Smith, A. G. (1997). Testing the surf: criteria for evaluating Internet information resources. New York: The Public-Access Computer Systems Publication.Management of Internet Information Sources and Services (IMC 407) 2
  3. 3. Library Website Review – Perpustakaan Tun Abdul Razak2.0 The Library Website 2.1 The Welcoming Page or Home Page Home Page Availability Available Not Available  The website can be accessed via http://library.uitm.edu.my. The home page for PTAR‟s webpage, as below ; Figure 3 : The main page or home page of PTARManagement of Internet Information Sources and Services (IMC 407) 3
  4. 4. Library Website Review – Perpustakaan Tun Abdul RazakEvaluation and review : The most important part of a website is its homepage. A librarys homepage is its face tothe world and the starting point for most user visits. A library‟s homepage should: • guide quickly to frequently requested information, • serve as efficient sign-posting to the services, • apply user-friendly terminology, • give an overview without confusing users. From our hands on towards the webpage, the webmaster should keep information onthe homepage short and concise and yet to offer an overview of all services may be conflicting.Information on the homepage should be limited to the necessary.From the evaluation and review, we conclude that; i. The Web site should load quickly. Remember that some of your customers will have old computers with slow connections, while others will have broadband width and high- speed connections. Make it easy for everyone to use the site. ii. By clicking to the address, http://library.uitm.edu.my, we have been forwarded to the PTAR‟s website within 25 second, using Streamyx broadband wireless connection. Downloading to the webpage may be delayed because of the flash video on the website. Flash could affect on the smooth flow in downloading the main page. Thus, simple and concise video maybe the best solutions. iii. The design is simple and not too wordy. Only important key words have been displayed, thus, users will not feel bored to explore the site. This would enhance readability.Recommendations: i. Each page should be consistent easy to use, and should not include so much information as to seem overwhelming. Simplicity is the key.Management of Internet Information Sources and Services (IMC 407) 4
  5. 5. Library Website Review – Perpustakaan Tun Abdul Razak 2.2 Bookmarks Bookmarks Features Availability Available Not Available  Bookmarks are useful features which provide its own selection of favorite useful bookmarks or links to other websites. The selection need to be updated and kept up to date to ensure that library remain current and relevant information or link to fulfill user needs. Bookmark s Figure 4 : Bookmarks Feature in PTAR’s WebsiteManagement of Internet Information Sources and Services (IMC 407) 5
  6. 6. Library Website Review – Perpustakaan Tun Abdul RazakEvaluation and review : Bookmarks are a must have features, for a good webpage. The main reason of having abookmark features on a website is to provide mutual connections to a favorites pages orservices. These features will act as user-friendly features, which may attract new user.With this features, user will be able to ; • search for an information or service easily and effectively, • be transferred to direct linkage to the sources which will reduce time consuming, • act as user-friendly features, which may attract new user.Our experience on using the features should be summarized, as below ; i. There is more than 30 bookmarks link provided by PTAR. This link seems to be the most visited pages and very informative in providing necessary information to user. ii. Some of the link seems sluggish and would take some time to be downloaded. iii. The navigation should be intuitive and easy to use, providing direct access to various content and facilities on the site. iv. All necessary information is updated to date. v. Each page should be consistent easy to use, and should not include so much information as to seem disorganized and to avoid confusion. vi. All links provided (please refer figure 4) is working accordingly. No 404 Errors.Recommendations: ii. The webmaster may want to provide simple description on the services offered for all links provided. iii. PTAR may want to place feedback form or questionnaire link in this page, to gather necessary feedback and comments from user.Management of Internet Information Sources and Services (IMC 407) 6
  7. 7. Library Website Review – Perpustakaan Tun Abdul Razak 2.3 Practical Information Practical Information Features Availability Available Not Available  A good library website will also provide practical information to user. Practical information provides the location details of the library. These features will provide a map and directions, which aid user heading to the library. This will help to add physical visitors. Figure 5 : Practical Information Feature in PTAR’s Website Practical Information Figure 6 : Practical Information – Map and route to PTARManagement of Internet Information Sources and Services (IMC 407) 7
  8. 8. Library Website Review – Perpustakaan Tun Abdul RazakEvaluation and review : It is important to present practical information about the location of the library in thewebsite. With these features, it will enhance presence of the library and the service offered.User may potentially leave the page, if sufficient information on the location is not provided. Mapand navigation guide is a useful aid to user. Thus, user needs the information to be guided tothe library.With this features, user will be able to; • get clearer picture on the actual location, • be directed to the library by the direction given by webmaster, • plan transportations, timing and etc.Our opinion on the features provided by PTAR, i. The location map link is available in „About Us‟ drop list. ii. Map is available in two (2) versions, PDF and Flash (Micromedia). It is a wise decision to provide various version of map, depending on compatibility of the user‟s computer. iii. If user needs more details on the map, „View Larger Map‟ offers connection to Google Map.Recommendations: i. The Location Map link should be provided in Contact Us in drop list, instead in About Us drop listing. Experienced by us, we are expecting the map will be provided in Contact Us drop list. It takes a few minute for us to get the map in the website. User maybe not able to view the map, if they do not explore the website. ii. The full address and call number should be provided together with the map. In addition, presenting the address, or other information, graphically in the banner of the website makes it impossible to use standard copy-and-paste techniques to grab that information. iii. The map should come with „How to get there‟ details. Webmaster may want to provide details in transportation available to PTAR, which bus number heading to Shah Alam, where to park vehicles and other related information.Management of Internet Information Sources and Services (IMC 407) 8
  9. 9. Library Website Review – Perpustakaan Tun Abdul Razak 2.4 Training Guide Training Guide Features Availability Available Not Available  Training guide is another useful link which should be developed in the Library Website. Training guide consist links to pages that offer advice on training opportunities or use of navigator in the website, guidance on the services offered also a structured training materials that are designed for delivery over the web. In simple understanding, it provides guidance on how to use the website and services for a necessary reason. Training Guide Figure 7 : Training Guide Feature in PTAR’s WebsiteManagement of Internet Information Sources and Services (IMC 407) 9
  10. 10. Library Website Review – Perpustakaan Tun Abdul RazakUnder the drop list, we can choose either one link in view to get further guidance and advice. Assuch, PTAR‟s offer Customer services, serial services, information services and research guidein conducting guide to user, based on their needs and requirements. The link is attached below ; Figure 8 : Samples of training guide provided by PTARManagement of Internet Information Sources and Services (IMC 407) 10
  11. 11. Library Website Review – Perpustakaan Tun Abdul RazakEvaluation and review : Training guide or user guide is an important element in the library website. User will beguided on how to use the navigator or link provided in the website. In the same time, trainingguide provides sufficient information on the training classes provided to user. Hence, this willhelp the user to navigate the website easily and smoothly.With this features, user will be able to; • understand the method of searching techniques, • explore website and other request efficiently, • register for necessary training class offered and gather further information on the classes.Our opinion towards PTAR‟s Training Guide, as below; i. Training guide details located in Facilities and Services drop list, which can be find on the navigation bar situated on the top of a page. ii. PTAR offers various guides, in view to fulfill the needs of user, such as Serial Services, IT Facilities, Information Services and Customer Service. (Refer to Figure 7 and 8) iii. PTAR also provide details on Information Services guide, which highlights the series of programmes and classes offered. iv. Research Guide is a wise information sharing to user. User may learn on how to do research for researchers.Recommendations: i. PTAR should provide sufficient information on how to operate Web OPAC especially. They may want to use video to give clear explanations on the searching process. ii. The link provided is working properly, but certain link such Knowledge Management Portal, should not be included in the drop list. iii. PTAR should create step-by-step guiding instruction for an easy understanding. iv. The instruction given should be facilitate with necessary and sufficient link to certain services offered. For examples, in Research Guide, there is a guide to Web OPAC, thus there should be a direct link to Web OPAC for easy referral.Management of Internet Information Sources and Services (IMC 407) 11
  12. 12. Library Website Review – Perpustakaan Tun Abdul Razak 2.5 Search on Site Search on Site Features Availability Available Not Available  (for OPAC)  (in main page) Search on site can be define as process of searching info or specific user‟s request on site using search engine developed on the website. Search engine is essential for a site of any size beyond few pages. Using internal search engine to look for specific articles or using a major search engines. Search on site Figure 9 : Search on site Feature in PTAR’s WebsiteManagement of Internet Information Sources and Services (IMC 407) 12
  13. 13. Library Website Review – Perpustakaan Tun Abdul Razak Another samples of search engines provided Figure 10 : Search on site – others Search EnginesManagement of Internet Information Sources and Services (IMC 407) 13
  14. 14. Library Website Review – Perpustakaan Tun Abdul RazakEvaluation and review : Search on site will allow user to quickly search for the services offered in the librarywebsite. In case the website is crammed with different information, it will be very convenient forthe user to find the necessary content with the help of search field. All user has to do is typesome keywords and then check the results of the search process. Providing the user withsearch option will let them find what they are eager to quickly and easily, and believe they willbe much pleased with such possibility. Webmaster use either a Google Search or ContentManagement System to establish a search function on your website.With this features, user will be able to; • jump immediately from any page to the most popular destination in the website. • to find necessary content with the help from Search on Site, • gain further information easily and give convenience to user, in terms of timing.Our opinion towards PTAR‟s Search on site features, as below; i. There is no Search on Site features in the web. The search is available in Web OPAC searching and other related sources. ii. The link to other internet resources and search engine, is made available on the navigation bar, at the end of the page.Recommendations: i. PTAR should create a Search box on navigation bar, at the top of a webpage to able user to do further searching. ii. Major Universities website, made this features available. Thus, PTAR should provide the same services to PTAR‟s user.Management of Internet Information Sources and Services (IMC 407) 14
  15. 15. Library Website Review – Perpustakaan Tun Abdul Razak 2.6 Online Publication Online Publication Features Availability Available Not Available  One of the most visited links is an online publication or e-resources or digital library link. These features provide links to online publications that available such as in-house online databases or subscribed online databases that include online journals. Online Publication Figure 11 : Online Publications Feature in PTAR’s WebsiteManagement of Internet Information Sources and Services (IMC 407) 15
  16. 16. Library Website Review – Perpustakaan Tun Abdul Razak Furthermore, below is an online publication link, which is available in PTAR‟s website online publication links. Figure 12 : Samples of Online Publication Feature in PTAR’s WebsiteManagement of Internet Information Sources and Services (IMC 407) 16
  17. 17. Library Website Review – Perpustakaan Tun Abdul Razak Figure 13 : Samples of Online Publication Feature in PTAR’s WebsiteManagement of Internet Information Sources and Services (IMC 407) 17
  18. 18. Library Website Review – Perpustakaan Tun Abdul RazakEvaluation and review : Online Publication has been highly demanded by user in Library Website. User will log ininto Library website to use Online Publication or e-resources services or access offered. Onlinepublication usually containing journals, e-book or any online resources which need subscriptionannually or quarterly. Past exam questions, can be also categorized as online publication, as ithas been published online in the library website.With this features, user will be able to; • search and view for a scholar review journal and trial version, • access past questions online database by PTAR, • get more information from reliable resources provided by PTAR.Our opinion towards PTAR‟s Search on site features, as below; i. Some of the services were restricted to the university community. It requires the use of appropriate login names and passwords, for some databases. ii. In addition, PTAR provided access to electronic databases for browsing on a trial basis. The username and password of databases on trial basis can be obtained from librarian. iii. There is varieties online publication resources offered by PTAR, thus academician and user will have options on getting and gathering resources for research.Recommendations: i. Webmaster may want to create thumbnail for every link provided. The thumbnail may provide simple description on the material contains in the link. ii. The access to those online publications requires an ID and Password access. Thus, PTAR should create a standardize system which requires the same password and ID access. Varieties ID and password will create barriers in remembering the details.Management of Internet Information Sources and Services (IMC 407) 18
  19. 19. Library Website Review – Perpustakaan Tun Abdul Razak 2.7 Catalogue Catalogue Features Availability Available Not Available  A good library website consist a link to a Library Catalogue. The features allow user to and to be linked to the library online catalogues (Web OPAC). Users can search materials from the catalogue provided from the website. Figure 14 : Samples of Catalogue Feature in PTAR’s WebsiteManagement of Internet Information Sources and Services (IMC 407) 19
  20. 20. Library Website Review – Perpustakaan Tun Abdul Razak Figure 15 : Catalogue’s search resultManagement of Internet Information Sources and Services (IMC 407) 20
  21. 21. Library Website Review – Perpustakaan Tun Abdul RazakEvaluation and review : Catalogue is an important feature to user. Catalogue can be viewed this feature willallow user to search for information with regards of the material and access remotely throughCampus Wide Area Network or off the campus intranet. Library should incorporated access tothe library catalogue through the Internet. The search can be done effectively via feature suchas phrase search, combination search, and Boolean search.With this features, user will be able to; • search for periodical material and reference material in the library, • make reservation and check on availability of the resources, • view bibliography of the resources and save citation to Endnote System, • identify the location of the resources, • know on the collections own by PTAR.Our comments for this feature, as below; i. The features link is working properly. ii. Off Campus access allows user to view and search for material from other places, instead of in campus. iii. The info is up-to-date. Thus, the user will be informed on the availability, location and make reservation. iv. The features will not be functioning well at night. Error message, page cannot be displayed. v. There is a guide on how to use the OPAC. This will guide user on the accessibility to the system.Recommendations: i. As there is too much of password and ID to be remembered, webmaster should create a standardize log in details to avoid confusion. ii. The features seems not be working properly at night, due to highly demand of usage. Hence, webmaster should ensure the website servers functioning well and stable. iii. Even there is a guide provided, webmaster should explore further on how to provide detailed guide and sufficient solutions in various situations.Management of Internet Information Sources and Services (IMC 407) 21
  22. 22. Library Website Review – Perpustakaan Tun Abdul Razak 2.8 Library Friends Library Friends Features Availability Available Not Available  Some of the libraries provide a page for their friends of the library organization. These features will allow users to make direct contact with the Friends of the library organization. Links to Library Friends Figure 16 : Library Friends feature in PTAR’s WebsiteManagement of Internet Information Sources and Services (IMC 407) 22
  23. 23. Library Website Review – Perpustakaan Tun Abdul Razak This feature also provides link to other academic libraries in Malaysia. Figure 17 : Library Friends feature sample. Link to other academic libraries. Also, a link to other libraries such as Figure 18 : Library Friends National Library. feature sample. Link to other libraries.Management of Internet Information Sources and Services (IMC 407) 23
  24. 24. Library Website Review – Perpustakaan Tun Abdul RazakEvaluation and review : With an endorsement from other organizations, PTAR has taken initiative to includeother library link in the website. This feature will allow user to directly connect to other libraryorganization in view of sharing material, ideas and online resources. This collaborative sharingwill promotes and enhance research material.With this features, user will be able to; • be linked to other libraries website, especially academic organization website, • to obtain wide range of information from other information providers, • know the services offered by other organization.Our comments for this feature, as below; i. PTAR have provided various link to other website such as academic libraries, National Library, Perdana Library and UiTM. ii. The link drop list also includes a link to student and staff portal, for internal usage. iii. Link to Intranet also available in the same navigation menu. iv. A few links provided seems to be broken. Thus, we couldn‟t access the website.Recommendations: i. Webmaster may want to include other states library link, which we think will be useful to students and researchers. ii. A few link which were not functioning, should be repaired or deleted. Updating the link will result a good maintaining schedule done by webmaster.Management of Internet Information Sources and Services (IMC 407) 24
  25. 25. Library Website Review – Perpustakaan Tun Abdul Razak 2.9 Ask a Librarian Ask Librarian Features Availability Available Not Available  In view of providing interactive website, Ask a Librarian features has been invented to entertain users in very efficient way. Users are invited to submit enquiries to the library enquiry service online, either in a freeform e-mail, or more likely by completing fields on a form (such as essential contact details, so that the answer can be returned). Ask a librarian Figure 19 : Ask a librarian feature sample.Management of Internet Information Sources and Services (IMC 407) 25
  26. 26. Library Website Review – Perpustakaan Tun Abdul Razak Figure 20 : Ask a librarian request form e-form provided We have sent a query to Librarian on 15 March 2011. Unfortunately, they did not respond to the query until today.Management of Internet Information Sources and Services (IMC 407) 26
  27. 27. Library Website Review – Perpustakaan Tun Abdul Razak Figure 21 : Frequently Ask Question FeatureManagement of Internet Information Sources and Services (IMC 407) 27
  28. 28. Library Website Review – Perpustakaan Tun Abdul RazakEvaluation and review : Ask a Librarian is a great service for anyone who has a question or who needs helpfinding information on the web. It allows user to send question, query, comment and feedback tothe library. Library may provide both forms and email addresses for its interactive services.Moreover, user just simply filling up the relevant forms on the Web sites.With this features, user will be able to; • send question or query and ideas to Librarian, via email or form provided, • give comments and feedback on the services offered, • to get further information on the library with regards of service offered, collections and etc.Our comments for this feature, as below; i. PTAR do offered these services in Contact Us navigation drop list. ii. User needs to fill up the online form and the message will be send to Librarian for their response. iii. On the same drop list, staff directory and list of Library Liaison Officer is provided. iv. We have decided to send a request via Online Form on 15 March 2011. Unfortunately, no reply until to date.Recommendations: i. PTAR may want to design Chat features which can be operated within working hours. With this features, Ask a Librarian features will be more interactive. ii. We have sent a query through this service, unfortunately, until today, we don‟t get any response from librarian. Thus, PTAR should ensure all request or query being responded within 24 hours to maintain the service effectively. iii. Webmaster can also include general contact number into the features and alternate email instead of filling up the form.Management of Internet Information Sources and Services (IMC 407) 28
  29. 29. Library Website Review – Perpustakaan Tun Abdul Razak 2.10 Subject Folder and Subject Portals Subject Folder/Portal Features Availability Available Not Available  Subject folders and subject portals are lists of recommended resources available in the format of subject folders. The web gives you the option of providing links to online information and mixing these links with traditional bibliographic reference to printed resources. Subject Folder or Subject PortalManagement of Internet Information Sources and Services (IMC 407) 29
  30. 30. Library Website Review – Perpustakaan Tun Abdul Razak Figure 22 : Subject folder / subject portal feature in PTAR’s Website. Subject folder for online publication Figure 23 : Online Publication subject folder / subject portal feature in PTAR’s Website.Management of Internet Information Sources and Services (IMC 407) 30
  31. 31. Library Website Review – Perpustakaan Tun Abdul RazakEvaluation and review : In many cases users are unaware of what resources are available to them. Organizingmaterial by subject helps users get a quick overview of resources available in particular areasand can provide good starting points for people in specific fields.With this features, user will be able to; • search related reference material by subject matter, • meet user’s requirement in gathering related sources for their research, • broadening and narrowing the searching.Our comments for this feature, as below; i. Subject folder is only available for journal, e-book and other resources, but not for book. ii. User may want to use alphabetical searching to do filtering, iii. Available subject is only related with the courses offered by UiTM.Recommendations: i. PTAR may want to explore new scope or subject matter to broadening the service offered in new areas of study. ii. The subject searching method should be implemented for books as well as reference materials. No limitation to journals only.iii. Subject Folder or Subject Portal link should be located at the main page of OPAC for easy navigation.Management of Internet Information Sources and Services (IMC 407) 31
  32. 32. Library Website Review – Perpustakaan Tun Abdul Razak 2.11 Library Publication Library Publication Features Availability Available Not Available  Some libraries provide links to a catalogue and perhaps an online ordering service or a bookshop operation where their organization‟s publication can be identified. As such, this features allows user to subscribe or purchase in house publication. The library should of course be the obvious source of reliable information about publications. Library Publication Figure 24 : Library Publications feature in PTAR’s Website.Management of Internet Information Sources and Services (IMC 407) 32
  33. 33. Library Website Review – Perpustakaan Tun Abdul Razak Figure 25 : Samples of Library Publications in PTAR’s Website.Management of Internet Information Sources and Services (IMC 407) 33
  34. 34. Library Website Review – Perpustakaan Tun Abdul Razak In house publication examples Figure 26 : Samples of in house publications in PTAR’s Website.Management of Internet Information Sources and Services (IMC 407) 34
  35. 35. Library Website Review – Perpustakaan Tun Abdul RazakEvaluation and review : A good library website should also expose their internal publication in the website. Withthis feature, user will make to known the publication issued by the organization perhaps anonline ordering service to public.With this features, user will be able to; • have a copy of internal publication via online reading, • order and purchase library’s publication easily, • get further information on internal publication from the library.Our comments for this feature, as below; i. Internal newsletter is the only publication published in the web. ii. Promotional material is a copy of advertising material. It is in pdf format. iii. No book‟s publication published in the web.Recommendations: i. PTAR may want to include other publication in the webpage, to show varieties. ii. The website does not look attractive as there are very limited source.Management of Internet Information Sources and Services (IMC 407) 35
  36. 36. Library Website Review – Perpustakaan Tun Abdul Razak3.0 Other features The new arrival books or reference material is highlighted in the main page. User’s will be noticed to the latest collections. Latest Events or Meetings will be announced at the main page to inform universities community. Following latest trend in online community, PTAR has introduced their online community pages, to inform public on the service and received feedbacks from public. Visitor counter is to show number on visitors who have visited the page.Management of Internet Information Sources and Services (IMC 407) 36
  37. 37. Library Website Review – Perpustakaan Tun Abdul Razak Information on Library operating hours, trial databases, trial books, download form and news are made available on the main page. About Us features which provide related information on the background of the organization and other related information on the library. New and Event drop list, is located at the navigation bar to alert communities on the event calendars and other related information with regards to communities.Management of Internet Information Sources and Services (IMC 407) 37
  38. 38. Library Website Review – Perpustakaan Tun Abdul Razak4.0 Recommendations on other features, for improvement  Provide a help link on every page Place a help link in the upper right corner of every page. This way, when users need help, they know where to find it. Make help the central place for various help tools: help text, tutorial videos, live chat, question submittal form and so on. It is best if the website help pages context-sensitive and display information about the page the user was viewing when he or she clicked the help link. It is also nice to display help in a smaller popup window so the user can continue to view the rest of the website.  Use consistent navigation To orient users to the website site‟s resources, use one navigation bar, use it consistently and use it well. Usually a navigation bar appears at the top of every page, as a series of buttons or tabs. By highlighting the tab or button associate with the user‟s current location on the website library website, you provide a visual clue and keep the user from getting lost.  Explain details to help users select and access resources Offer a good description of each digital database and what it covers. Listing databases by name only is not enough. Most users are not aware of exactly what type of content a specific database contains. Hampered by lack of knowledge, users experience difficulty quickly deciding which databases are good resources to meet particular research needs. Offering brief but excellent descriptions can help speed researchers on their way and keep them happy with the website library‟s site. It is also a good practice to specifically mark the most used or recommended databases so users can easily find them  Minimize the number of clicks users must make Place links to different types of research materials and sources (such as electronic journals, databases or OPACs) right on the homepage of the library website. Most users come to a library site wanting to do research, and the shorter their paths, the happier they are.Management of Internet Information Sources and Services (IMC 407) 38
  39. 39. Library Website Review – Perpustakaan Tun Abdul Razak  Ensure good performance To increase the likelihood the website library website won‟t suffer from poor performance, regardless of the power or reliability of the website hardware, optimize the website page design for download speed. Dont place too much content on pages. Too much content can make them excessively large and slow to download. For example, you might steer clear of listing the website whole e-journals collection on one page, because it might contain hundreds or thousands of journals.  Do not use librarian terminology Try to use terms meaningful to users and clearly distinguishable from other terms. For example, you might want to use the terms “Books” or “Find a Book” rather than “online catalog,” “OPAC”. Another strategy is to offer a short description of a term, e.g., “Journals – fulltext journal articles.” users do not understand simple library terms and concepts like catalog, resources, online database, citation, reserves, reference or special.Management of Internet Information Sources and Services (IMC 407) 39
  40. 40. Library Website Review – Perpustakaan Tun Abdul Razak5.0 Conclusion Perpustakaan Tun Abdul Razak Website is mainly providing general information of thelibrary and their services. The stability of Web servers should be of the greatest challenge foracademic library websites in Malaysia as they have to offer their information services around theclock. Based on the review, there are very strong expectations of websites because peoplewould expect information professionals as one of several professions vying for leadership in theinformation age to organize and present information in a way that best fits the user‟s attentionand knowledge. Finally, PTAR should review and enhance the webpage in order to develop moredependable and conducive library website. Additional features and improvement should bedone to meet user‟s needs and emerging of an IT development. As area of studies has beenevolvement, new subject matter should be produce in order to attract external user into PTAR‟swebsite. Librarian should give responsive response on the request in view of facilitating usersrequest and suggestion. In addition, it is suggested that librarian should consider their librarywebsites as one of the important sources in getting information when doing a library instructionto the new students. It is not only to inform users of the services but also to guide them toproper information and know how to use the facilities in the websites.Management of Internet Information Sources and Services (IMC 407) 40
  41. 41. Library Website Review – Perpustakaan Tun Abdul Razak6.0 References 1. Griffiths, P. (2004). Managing your internet & intranet services. London: Facet Publishing 2. Selfert, M. (2004). Creating a good library web site. Journal of Adventist Education, 35- 39. Retrieved from http://circle.adventist.org/files/jae/en/jae200467023505.pdf 3. Home page. Retrieved March 27, 2011, from http://library.uitm.edu.my/v1/Management of Internet Information Sources and Services (IMC 407) 41

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