EXAMPLES  EXERCISE
STATE WHAT  TO  DO—NOT WHAT TO AVOID. <ul><li>No </li></ul><ul><li>Never take more than two days to process an order. </li...
SAY WHAT YOU  CAN  DO—NOT WHAT YOU CAN’T DO <ul><li>No </li></ul><ul><li>We can’t meet now. It has to wait until Monday mo...
USE NEUTRAL RATHER THAN BLAMING LANGUAGE. <ul><li>No </li></ul><ul><li>You misunderstood what I said. </li></ul><ul><li>Ye...
USE WORDS THAT CREATE A POSITIVE FEELING. <ul><li>No </li></ul><ul><li>At this company we don't waste natural resources. <...
TAKE EVERY OPPORTUNITY TO COMMUNICATE POSITIVELY <ul><li>No </li></ul><ul><li>We have received your letter </li></ul><ul><...
CORRECT THE SENTENCE <ul><li>The company usually does not give semi-annual raises. However, all employees will receive a r...
<ul><li>Please let us know when we can be of  assistance  to you. </li></ul><ul><li>Revision :  Please let us know when we...
<ul><li>The decision was made by the manager at the last moment.   </li></ul><ul><li>The manager decided at the last momen...
<ul><li>You did not complete all the items on the form </li></ul><ul><li>All the items on the form were not completed. (Be...
<ul><li>The construction company finished the building on Wednesday.   </li></ul><ul><li>The building was finished on Wedn...
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Some More Examples

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Some More Examples

  1. 1. EXAMPLES EXERCISE
  2. 2. STATE WHAT TO DO—NOT WHAT TO AVOID. <ul><li>No </li></ul><ul><li>Never take more than two days to process an order. </li></ul><ul><li>Yes </li></ul><ul><li>Always process orders within two days. </li></ul>
  3. 3. SAY WHAT YOU CAN DO—NOT WHAT YOU CAN’T DO <ul><li>No </li></ul><ul><li>We can’t meet now. It has to wait until Monday morning. </li></ul><ul><li>Yes </li></ul><ul><li>We can meet first thing Monday morning. </li></ul>
  4. 4. USE NEUTRAL RATHER THAN BLAMING LANGUAGE. <ul><li>No </li></ul><ul><li>You misunderstood what I said. </li></ul><ul><li>Yes </li></ul><ul><li>Let me clarify what I meant. </li></ul>
  5. 5. USE WORDS THAT CREATE A POSITIVE FEELING. <ul><li>No </li></ul><ul><li>At this company we don't waste natural resources. </li></ul><ul><li>Yes </li></ul><ul><li>At this company we value natural resources. </li></ul>
  6. 6. TAKE EVERY OPPORTUNITY TO COMMUNICATE POSITIVELY <ul><li>No </li></ul><ul><li>We have received your letter </li></ul><ul><li>Yes </li></ul><ul><li>Thank you for your letter. </li></ul>
  7. 7. CORRECT THE SENTENCE <ul><li>The company usually does not give semi-annual raises. However, all employees will receive a raise in June. </li></ul><ul><li>Revision : Although the company usually does not give semi-annual raises, all employees will receive a raise in June. (complex sentence with a dependent clause) </li></ul><ul><li>Revision: The company usually does not give semi-annual raises, but all employees will receive a raise this June. (compound sentence with two independent clauses joined by a conjunction </li></ul>
  8. 8. <ul><li>Please let us know when we can be of assistance to you. </li></ul><ul><li>Revision : Please let us know when we can assist you. </li></ul>
  9. 9. <ul><li>The decision was made by the manager at the last moment. </li></ul><ul><li>The manager decided at the last moment. </li></ul>
  10. 10. <ul><li>You did not complete all the items on the form </li></ul><ul><li>All the items on the form were not completed. (Better tone) </li></ul>
  11. 11. <ul><li>The construction company finished the building on Wednesday. </li></ul><ul><li>The building was finished on Wednesday. (This example is better, assuming that it is not important or it is implied who finished the work.) </li></ul>
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