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Some More Examples

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Transcript

  • 1. EXAMPLES EXERCISE
  • 2. STATE WHAT TO DO—NOT WHAT TO AVOID.
    • No
    • Never take more than two days to process an order.
    • Yes
    • Always process orders within two days.
  • 3. SAY WHAT YOU CAN DO—NOT WHAT YOU CAN’T DO
    • No
    • We can’t meet now. It has to wait until Monday morning.
    • Yes
    • We can meet first thing Monday morning.
  • 4. USE NEUTRAL RATHER THAN BLAMING LANGUAGE.
    • No
    • You misunderstood what I said.
    • Yes
    • Let me clarify what I meant.
  • 5. USE WORDS THAT CREATE A POSITIVE FEELING.
    • No
    • At this company we don't waste natural resources.
    • Yes
    • At this company we value natural resources.
  • 6. TAKE EVERY OPPORTUNITY TO COMMUNICATE POSITIVELY
    • No
    • We have received your letter
    • Yes
    • Thank you for your letter.
  • 7. CORRECT THE SENTENCE
    • The company usually does not give semi-annual raises. However, all employees will receive a raise in June.
    • Revision : Although the company usually does not give semi-annual raises, all employees will receive a raise in June. (complex sentence with a dependent clause)
    • Revision: The company usually does not give semi-annual raises, but all employees will receive a raise this June. (compound sentence with two independent clauses joined by a conjunction
  • 8.
    • Please let us know when we can be of assistance to you.
    • Revision : Please let us know when we can assist you.
  • 9.
    • The decision was made by the manager at the last moment.
    • The manager decided at the last moment.
  • 10.
    • You did not complete all the items on the form
    • All the items on the form were not completed. (Better tone)
  • 11.
    • The construction company finished the building on Wednesday.
    • The building was finished on Wednesday. (This example is better, assuming that it is not important or it is implied who finished the work.)