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Module 1 Introduction

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  • 1. Communication is simply a two way process of exchanging ideas, information or transmitting verbal and non-verbal messages.. 2
  • 2. 3 Event XMessage • Context • Affect Noise / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / Noise Influence message quality, accuracy, clarity Include age, gender, values, beliefs, culture, experiences, needs Influence message quality, accuracy, clarity Include age, gender, values, beliefs, culture, experiences, needs ReceiverReceiverSenderSender
  • 3. We communicate to…We communicate to…  Get information  Motivate  Praise  Get feedback  Sell  Greet  Etc. 4 EFFECTIVE COMMUNICATION PRODUCTIVE RELATIONSHIP
  • 4.  Aristotle’s model  Shannon-Weaver’s model  Inferential model  Michael Polanyi's model of written communication
  • 5.  the speaker  the speech  the audience The person at the end of the communication process holds the key to whether or not communication takes place.
  • 6. 10  We communicate only when we want to communicate.  Words mean the same to both speaker and listener.  Communication is a one way street between the speaker and the listener.  The message we communicate is the message that the listener will receive.
  • 7. EFFECTIVE COMMUNICATIO N Quicker Problem Solving Stronger Decision Making Steadier Work Flow Improved Stakeholder response Stronger Business Relationship Clear Promotional Material Increased Productivity
  • 8.  Internal-Operational  External Operational  Informal
  • 9.  Formal 1. Is planned by the organization 2. Flows in all directions 3. Essential for business operations  Informal 1. Is planned by the organization 2. Flows in all directions 3. Develops positive human relationships  Serial
  • 10.  Upward  Downward  Horizontal  Diagonal
  • 11.  Receiver Understanding  Receiver Response  Favorable Relationship  Organizational Goodwill
  • 12.  Perceptual and Language Differences  Restrictive Environments  Distractions  Perceptive Tactics  Information Overload  Ineffective Listening Skills  Receiver's Capability
  • 13.  Adopt an Audience-Centered approach  Foster an open communication climate  Commit to ethical communication  Create Lean and Efficient Messages