Oracle apps crm online training , oracle crm certification courses
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www.Magnifictraining.com-oracle apps r12 scm fuctional online training. ...

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Oracle CRM Technology Overview

The Oracle CRM Technology provides Java-based infrastructure software that is used to develop e-business solutions such as Sales, Marketing, Service, eCommerce, Contracts, and Interaction Center applications. It offers a common platform for developing applications with HTML, XML, and Java. It also provides user-friendly screens for centralized3 setup and administration. This Web-based interface is called the System Administrator Console.
JTT components include the following Core Services:
Core Services comprise a number of basic infrastructure capabilities, which are shared across CRM applications. These offer lightweight Java service execution for session management, cursor reuse, transaction management,error handling, global search, auditing, and more.
Application Framework
The Application Framework separates UI look and feel from application logic and content. It is a set of standards, templates, and Java interface classes that are used to compose a CRM application. The framework can be divided into three layers: View, Controller and Model. Each layer has several components. The View layer is responsible for presenting data and receiving user actions. The Controller layer sends messages between the Model and View layers. The Model layer contains all business data and logic and communicates directly with data storage.
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Oracle apps crm online training , oracle crm certification courses Presentation Transcript

  • 1. Oracle Apps crm Online Training | Oracle crm Certification Courses Online | classroom| Corporate Training | certifications | placements| support CONTACT US: MAGNIFIC TRAINING INDIA +91-9052666559 USA : +1-678-693-3475 info@magnifictraining.com www.magnifictraining.com
  • 2. Oracle apps crm online training in india The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
  • 3. Oracle apps crm online training in pune
  • 4. Global CRM Single Instance • 1.5M Accounts • 18M Contacts • 24M Prospects • 47M Marketing Responses • 17M Sales Activities • 18M Marketplace Accounts
  • 5. Objective • Global, consistent, streamlined, and scalable campaign to opportunity to quote processes Approach • Go Native – Go Fast • Consolidation/Centralization • Start Clean, Stay Clean • Standards based Integration • Drive value with BI Global CRM Implementation Optimizing Our Go-To-Market Sales Customer Data Marketing Partners
  • 6. Global CRM Single Instance Ecosystem
  • 7. The 5+1 Formula for CRM Success Governance Process Data Quality & Integration User Adoption Business Intelligence Strategy
  • 8. Oracle apps crm online training in banglore 1. Leverage existing ERP and CRM assets 2. Establish a Single Instance for BI 3. Deploy best-in-class BI technology stack 4. Deliver role-based intelligence 5. Create a culture of intelligence
  • 9. Oracle apps crm online training in mumbai Sales • Executive , VP, RM & Rep Dashboards • Territory Analysis • Account Analysis • Pipeline Analysis • Lead Disposition • Opportunity & Forecast Analysis • Sales Activities • Deal Alerts • Win Ratio Analysis • Upsell / Cross-sell / Whitespace Marketing • Executive Dashboards • Budgeting & Planning • ROI & Spend Analysis • Pipeline Contribution Analysis • List Building & Segmentation Analysis • Campaign Lead Analysis • Campaign to Deal Analysis • Campaign Effectiveness • Campaign & Event Analysis • Opportunity Source Analysis IT • Usage Metrics • Time Metrics & Analysis • SR Analysis • Project Analysis • Patching Analysis One of the Largest Global Deployments of • Siebel CRM 8.0 Analytics • EBS R12 Analytics Production Statistics • 137 BI Subject Areas • 6.8 Million Report Queries • 3 TB Warehouse Data Quality • Data Completeness • DQ Trending • Data Growth • Data Profile Alliances • Executive Dashboards • Partner Ordering Analysis • Partner Effectiveness • Channel Management
  • 10. Enterprise Reporting Architecture EBS Global Single Instance SINGLE DATA DEFINITION CUSTOMER GLOBAL CORPORATE WAREHOUSE BI Server Ad-hoc Analysis Interactive Dashboards Detect & Alert Mobile & Disconnected Office Integration Search Embedded PRODUCT INDUSTRY GEOGRAPHY Siebel CRM Single Instance Service Single Instance Planning & Budgeting External Data Sources (e.g., D&B)
  • 11. HR Alliances & Channels Support Education Sales Finance Products Marketing IT LOB Teams Analytics Engagement Model Enterprise Reporting IT Tech Team Define Functional Specs Coordinate Functional Delivery Centers of Excellence
  • 12. Advantages of BI Single Instance Deployment Ad Hoc Analysis Executive Dashboards Operational Intelligence Performance Management 360 Reporting Analytics Lower Cost • Eliminated redundant data marts • Standardized data definitions • Standardized BI technology • Shared infrastructure • Economy of scale • Maximum utility Superior Solution • Complete analytic capabilities • Accessible to everyone • Role-based BI apps • Complete content • Available 24x7 • High security • 360° views
  • 13. Success Factors 5 Focus on query performance6 4 3 2 1 Use pre-built applications to reduce costs Power to the people – distribute the ability to create Solid CRM transaction system and process foundation Define and communicate BI strategy Provide analysis and not just reports
  • 14. Marketing Program Results – Summary, Responses, Leads & Opportunities
  • 15. Marketing Program Comparison – Goals to Actuals
  • 16. Pipeline Progression – Current + Future 2 Quarters
  • 17. Pipeline At Risk – Proactive Focus & Planning
  • 18. Forecasting Submission Status – Management Productivity
  • 19. Multi-Dimensional Forecasting Comparison – Forecast & Pipeline by Product & Currency
  • 20. Solution Landscape Whitespace – Cross-sell & Upsell Strategy
  • 21. Customer 360 Sales & Products Insight – Blending CRM, ERP & Support Info
  • 22. Should you require any further information please do not hesitate to contact us • http://www.oraclecourseonline.com • -oracle apps crm online training contact us: • info@magnifictraining.com or +919052666559 • By Real Time Experts from Hyderabad, • Bangalore • ,India,USA,Canada,UK, Australia,South • Africa.
  • 23. THANK YOU