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Microsoft dynamics crm 2011 training

Microsoft dynamics crm 2011 training



or full course details please visit our website www.microsoftdynamicsonlinetraining.com ...

or full course details please visit our website www.microsoftdynamicsonlinetraining.com

Duration for course is 30 days or 45 hours and special care will be taken. It is a one to one training with hands on experience.

* Resume preparation and Interview assistance will be provided.
For any further details please

contact India +91-9052666559
Usa : +1-678-693-3475.

visit www.microsoftdynamicsonlinetraining.com

please mail us all queries to info@magnifictraining.com



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    Microsoft dynamics crm 2011 training Microsoft dynamics crm 2011 training Presentation Transcript

    • Microsoft Dynamics CRM 2011 Training Contact for Demo : 9052666559 www.msdynamicscrmtraining.com
    • • Overview • Applications in Microsoft Dynamics CRM 2011 training boot camp validates your ability to use, maintain and support Microsoft Dynamics CRM 2011 application including managing Microsoft Dynamics CRM 2011 marketing automation applications, Microsoft Dynamics CRM 2011 sales applications, Microsoft Dynamics CRM 2011 service management applications and Microsoft Dynamics CRM 2011 services scheduling applications.
    • • Audience and Prerequisites • This exam is intended for individuals that plan to implement, use, maintain, or support Microsoft Dynamics CRM 2011 in their organization. The exam is also intended for service schedulers, administrators, office managers, CEOs, and consultants who want to demonstrate foundational understanding of the application functionality.
    • • Additional Skills Recommended: General working knowledge of: Microsoft Dynamics CRM 2011 usage and of solving real- world business problems by using Microsoft Dynamics CRM 2011, Microsoft Office, Windows operating systems, Windows Internet Explorer, and the Customer Relationship Management process.
    • Course Outline • After completing this course, students will be able to: • Gain a conceptual understanding of the Microsoft Dynamics CRM sales process • Understand the role of the core record types used in Sales Management • Discuss when to use leads to qualify or disqualify opportunities • Use process dialogs to automate lead and opportunity management
    • • Create Price Lists for campaigns and special offers • Create orders, quotes and track order fulfillment • Use Lists, Views and Charts to obtain important sales information • Work with and create dashboards • Examine the benefits of closed loop marketing • Create and use marketing lists.
    • • Introduce quick campaigns and marketing campaigns • Plan marketing campaigns and create and use templates • Import leads • Associate sales literature, target products and price lists with marketing campaigns • Capture and manage campaign responses • Create and manage sales goals for individuals and teams within your organization.
    • • Use Personal Charts, System Charts, and Dashboards to analyze marketing information • Use some of the most common service management applications of Queues and Contracts. • Work with cases in the case grid. • Understand the steps required to create a new case. • Create and manage contract templates. • Create and manage contracts. • Add contract lines to a contract.
    • • Create, activate and deactivate, and delete Knowledge Base article templates. • Search articles from within a case record and utilize articles to resolve cases. • Create, manage and work with Teams. • Define steps involved in creating and managing queues. • Work with queue items. • Build personal and system charts and dashboards to provide insight into important service management information.
    • • Compare service scheduling business scenarios • Understand the service scheduling process flow • Set up work schedules for users, facilities or equipment • Close, cancel or reschedule a service activity • Learn how service activity records synchronize with Microsoft Office Outlook • Incorporate customer preferences when scheduling service activities.