MSBCoach LLC Business Manual

How We Work With Your Organization:

The12 To identify the elements of worker engagement, research firm GallupElements conducted many thousands of interviews in all kinds of organizations,of Great at all levels, in most industries, and in many countries. These 12 statements -- The Gallup Q12 -- emerged from Gallups pioneeringManaging research as those that best predict employee and workgroup performance. 1. I know what is expected of me at work. 2. I have the materials and equipment I need to do my work right. 3. At work, I have the opportunity to do what I do best every day. 4. In the last seven days, I have received recognition or praise for doing good work. 5. My supervisor, or someone at work, seems to care about me as a person. 6. There is someone at work who encourages my development. 7. At work, my opinions seem to count. 8. The mission or purpose of my company makes me feel my job is important. 9. My associates or fellow employees are committed to doing quality work. 10. I have a best friend at work. 11. In the last six months, someone at work has talked to me about my progress. 12. This last year, I have had opportunities at work to learn and grow. (The Q12 items are protected by copyright of The Gallup Organization, 1992- 1999. All rights reserved.)

“Authentic Life: Helping Leaders andExecutives to finally GET A LIFE!”

Most of us are not taught personal leadership skills:self-awareness, values, intrinsic motivation and lifebalance, least of all empowering others. Withoutfeedback, support and accountability, we try newthoughts and behaviors without lasting results. Thisshows up in profitability. This is where MSBCoachsteps in. We partner with you to develop authenticleadership and build high-performance teams byinvesting in individuals… -turning potential into success!Michelle Braden, CEO MSBCoach

MSBCOACH, LLC Building Leadership that Builds Businessinfo@msbcoach.com | 804-502-4319 | www.msbcoach.com 501 West Main Street, Charlottesville, VA 22903 Copyright © 2011 MSBCoach, LLC 28 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com

“Good business leaders create a vision, articulatethe vision, passionately own the vision, andrelentlessly drive it to completion.” -Jack Welch Former chairman and CEO of General Electric4 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com

WHY COACHING & COACHING STATSThe higher executives advance up the organizational ladder theyare less dependent on technical skills and require moreeffectiveness in interpersonal skills and emotional intelligence.Coaching is an effective tool for improving bottom lineperformance in executives and organizations. 10 REASONS TO WORK WITH A COACHCoaching builds skills and capacities for more productive workingrelationships. 1. Gain an objective opinion.Coaching paves the way for decision makers to create higherlevels of organizational effectiveness through dialogue, inquiry 2. Create a strategic plan thatand positive interactions. will direct how you, your department and organization willCoaching helps identify when teamwork is important; the how grow.and when to apply the skills necessary to foster it. 3. Learn how and why strongCoached executives have reported improvements in the following leadership is vital to growthareas: and success. a. 53% in Productivity 4. Increase the productivity in b. 48% in Quality yourself and your team. c. 48% in Organizational Strength 5. Uncover skills you did not d. 39% in Customer Service think you had. e. 34% in Reducing Customer Complaints 6. Stretch your mind. f. 32% in Retaining Executives who Received Coaching 7. Locate what is missing in your g. 23% in Cost Reductions plan in order to develop increased action. h. 22% in Bottom-line Profitability 8. Reduce the stress in your personal and professional life. 9. Reach and achieve what you a. Harris Interactive Research Study once thought were unrealistic goals. b. The 8th Habit – Stephen Covey 10.Re-discover your passion. c. The Center for Creative Leadershipinfo@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 7

WHY COACHING & COACHING STATSWho Hires a Coach?The International CoachingFederation surveyed coachingclients for demographic data andfeedback/opinions about the 70% - Very Valuablevalue and use of coaching. Ofthese respondents, 94% were 28% - Valuableemployed professionals. All had aformal, on-going relationshipwith a coach for an average 84.8% - Sounding Boardduration of nine months. Over 78.1% - Motivator80% of the respondents hadundergraduate degrees and over 56.7% - Supportone third had master’s degrees or 50.5% - Mentorhigher.Outcome Attributedto Coaching 67.6% higher level of self-awareness 62.4% smarter goal-setting 60.5% more balanced life 57.1% lower stress levels 52.9% self-discovery 52.4% more self-confidence 33.8% health improvements 33.3% better staff relationship 33.3% better family relationship 25.7% stopped a bad habit 24.3% change in career 22.9% more free time 8 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com

WHY COACHING & COACHING STATSThose who hire coaches arevisionaries. They have a driveto achieve the most out oftheir career, business, family,and personal life. The coach istheir partner, mentor,facilitator and encourager tohelp individuals discover theirdreams (tapped anduntapped), map out a plan andaccomplish the impossible. 10 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com

Bottom Line – The Cost of TurnoverBased on the above formula, the cost of turnover for a leader whose annual salary is $75-$150,000 is $24,375 to $48,750 annually per person** This formula attributed to Saratoga Institute and Kepner-Tregoe Inc.For more details on this report go to www.kepner-tregoe.cominfo@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 11

“Vision without action is merely a dream. Actionwithout vision just passes the time. Vision withaction can change the world.” -Joel A. Barker, Independent Scholar & Futurist12 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com

OUR MISSION + VISION + VALUESTo provide the highest quality coaching and training throughdeveloping partnerships with our clients to empowerbreakthroughs necessary for professional and personalsuccess.At MSBCoach our mission is accomplished through partneringwith clients to articulate what they want to accomplish: defining At MSBCoach we promise to coach, train and lead by ourtheir own success, creating new ways of thinking, and executing an values. We:action plan. 1. Provide superior performanceCoaching and training will meet and exceed the needs of each 2. Conduct ourselves withindividual client in all aspects of personhood through a integritycommitment to self-leadership, enhancing relationships, and 3. Foster trustbuilding high-performing teams. 4. Create an environment for collaboration and teamwork 5. Provide excellent qualityFundamental to our success, our values set us apart through our servicepartnerships, actions and behaviors: 6. Exceed expectations 7. Deliver creative, competent a. Integrity breakthrough leadership training and coaching b. Affordability 8. Remain committed to your c. Operational excellence success d. Superior service e. Respect f. Personal & professional growth g. Accountability h. Trust i. Confidentiality j. Relationshipsinfo@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 15

OUR MISSION + VISIO N + VALUES Our philosophy is to coach, train and journey alongside our clients, forming partnerships, alliances, forging strong relationships and developing well balanced, top level leaders who create high performance teams. a. Support b. Encouragement c. Thinking PartnerAt MSBCoach our coaching d. Sounding Boardmodel consists of three e. Accountabilitycomponents - I.S.C.1. “I” - Identify challenges and f. Assisting our clients to: opportunities with individuals • Envision and teams. • Empower2. “S” - Shift the mindset.3. “C” - Create breakthroughs • Execute their professional and personal future and a new future for individuals and teams. a. Break through mindsets b. Create new vision and thought patterns c. Be accountable to process outside the norm d. Discover what is possible for your future e. Execute to make it happen We know each individual and team is distinctive and has its own culture. Our coaching model ensures each program is customized to the client’s needs. We ask probing questions to help our clients discover their own vision and solutions. This results in critical and creative thinking - not always looking to find “the” answer, rather to explore all the possibilities through engaged thinking. 16 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com

OUR MISSION + VISIO N + VALUESAt MSBCoach we not only strive to bring our clients the bestmeasurement tools and coaching, we also evaluate ourselves andwork hard to deliver consistently the highest caliber ExecutiveLeadership resources available. We do this through measurementand implementation. Below are just a few examples of what youcan expect when working with MSBCoach: “Management is doing things right; leadership is doing the right things.”We begin the process with a comprehensive questionnairedesigned to get to know each candidate’s unique talents and -Peter F. Druckercoaching needs.Questions from the MSBCoach New Client Packet info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 17

OUR MISSION + VISIO N + VALUESAlong the way, we ask for yourfeedback. This helps MSBCoachwith process improvement and pro-vides us with valuable insights re-garding what works best for eachclient’s needs. Questions from the MSBCoach Workshops and Feedback Questionnaires 18 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com

OUR MISSION + VISIO N + VALUESJust as our clients expect to see return on their investment fromcoaching, MSBCoach does the same. We have added a team ofskilled coaches and support staff who work diligently to bring thebest in leadership information and innovation to every MSBCoachclient we serve.As we continue to grow, we look forward to a successfulpartnership with you. “Dont tell people how to do things, tell them what to do and let them surprise you with their results.” -George S. Patton info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 19

“If you want to succeed you should strike out onnew paths, rather than travel the worn paths ofaccepted success.” -John D. Rockefeller Founder of Standard Oil Company20 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com

ISC: INDIVIDUAL & TEAM COACHING MODELSAs a leader or team member you are creative and whole. As a leader orteam member you are the core. Each leader and team member makes thegears in this process turn.In the I Phase the team will partner with your coach to identifychallenges, opportunities and discuss what you want to accomplish.Together we gain understanding by using tools such as: Strength Finder,DISC Personality Profile, 360° Feedback, and Emotional Intelligence.The S Phase allows you to be mentally and emotionally prepared toaccomplish what the team has identified in the I Phase. This phase is notabout finding “THE” answer but rather openingyour mind to explore all the possibilities to theanswer.1. Shift mindsets where there are mental barriers2. Discuss probing questions regarding: A. Barriers in reaching goals B. Energy C. Work-life balanceIn the C Phase we will discover ways to createbreakthroughs for the team’s future. We willcombine information from the I and S Phases tocreate an environment for personal and team success. 1. Set goals and timeframes 2. Create a plan of action 3. Execute your plan of action info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 23

"Surround yourself with the best people you canfind, delegate authority, and dont interfere as longas the policy youve decided upon is being carriedout." -Ronald Reagan, former United States President24 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com

CUSTOMIZED PROGRAMSMSBCoach recognizes that not all businesses are created equal. Wepartner with you to develop a program custom-fit for your businessculture. To determine the exact needs of your organization we conduct"on-boarding" meetings, interviews with key players, and surveys. Wedevelop a coaching plan that is a personal fit to those receiving coaching.We customize workshops that work best based on the available length oftime and days of the week within the organization’s culture.Through contracting with MSBCoach, you provide your company and teamwith the advantages needed to be successful. Rome was not built in a dayand neither are strong leaders nor high performance teams. The processof building takes time, commitment and dedication. MSBCoach isdedicated to you, your staff, and this process. We provide trainingsessions each month and individual executive and leadershipcoaching sessions. This program provides executives and their teamswith structure, an outcome-based thinking partner, strategic planningpartner and any of the specialty services provided by MSBCoach.... “Of the best leaders, when their task is accomplished,...in yourself, your team, and your organization. The alternative cost is their people all remark, “We have done it ourselves.”much more in turnover and lost morale. You will see results in - Lao Tzuproductivity that will affect the bottom line and yield a greater returnon investment! “Tell me and I forget, teach me and I remember, involve me and I learn.” - Benjamin Franklin info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 27

“A leader has the vision and conviction that adream can be achieved. He inspires the power andenergy to get it done.” -Ralph Lauren, Designer and founder of Ralph Lauren Company28 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com

WORKSHOPSMSBCoach partners with your business to custom develop onsiteprograms. Conflict Management & Difficult Conversations Organizational Leadership Situational Leadership Coaching Tools for Leaders (See page 57 for certification program) Leadership Communication Talent Recruitment & Retention Power Partnerships & Accountability Together, we empower Leadership and Relationships your success! Lincoln on Leadership Series (See Page 63) Leadership that Builds Customer Service from the Inside Out The Setup to Fail Creating Your Leadership Legacy/Succession Planning Creating Your Future Using The Empowerment Dynamic Leading a Culture for Change and Innovation Leading with Emotional Intelligence Risk and Leadership Ethical Lens Inventory Building Organizational Trust through Leadership Power Thinking: The Strategies of Outstanding Leaders Strategic Planning, Using the Balanced Scorecardinfo@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 31

WORKSHOPS Conflict Management & Difficult Conversations Empowering & Emerging Leaders Program (See Page 45) Organizational Leadership Situational Leadership Coaching Tools for Leaders (See Page 57 for certification program) Leading Virtual Teams Managing Up Leading through Change Leadership Communication Multigenerational Leadership Talent Recruitment & Retention Power Partnerships & Accountability Managing Stress, Wellness, & Work-Life Balance Business Etiquette, Common Courtesy, and Executive Presence Engage Yourself and Your Team in Meaningful Work Our personalities emerge from Appreciative Inquiry our genetics and are further Leading Yourself shaped by our ongoing life Leadership & Listening experiences. Emergenetics is a Lincoln on Leadership Series (See Page 63) unique and flexible approach to Leadership That Builds Customer Service from the Inside personality profiling that is Out based on the latest brain Creating Your Future Using The Empowerment Dynamic research. Leading a Culture for Change and Innovation Leading with Emotional Intelligence Risk and Leadership Ethical Lens Inventory Building Organizational Trust through Leadership Giving and Receiving Feedback Employee Engagement Moving From Manager to Leader Motivating Employees to Be Their Best Goal Setting for Success Adapting Your Style Juggling Multiple Priorities & Time Management Interactive Interviewing Skills Performance Management & Resolving Performance And Conduct Problems Leadership and Relationships Leadership Characteristics Power Thinking: The Strategies of Outstanding Leaders Creative Problem Solving Delegating for Growth Dynamic Decision Making Strategic Planning, Using the Balanced Scorecard 32 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com

WORKSHOPS Conflict Management & Difficult Conversations Authentic Leadership Program (See Pages 39, 73) Empowering & Emerging Leaders Program (See Page 45) Situational Leadership Coaching Tools for Leaders (See Page 57 for certification program) Leading Virtual Teams Managing Up Leading Through Change Leadership Communication Networking for Leaders From Strategy to Execution Multigenerational Leadership Managing Stress, Wellness, & Work-Life Balance Managing Teams Business Etiquette, Common Courtesy, and Executive Presence Goal Setting for Success Adapting Your Style Juggling Multiple Priorities and Time Management Interactive Interviewing Skills Performance Management & Resolving Performance and Conduct Problems Leadership and Relationships Leadership Characteristics Engage Yourself and Your Team in Meaningful Work Appreciative Inquiry Leading Yourself Leadership & Listening Lincoln on Leadership Series (See Page 63) Leadership That Builds Customer Service from the Inside Out Creating Your Future Using The Empowerment Dynamic Leading With Emotional Intelligence Ethical Leadership Building Organizational Trust through Leadership Giving and Receiving Feedback Employee Engagement Moving from Manager to Leader Motivating Employees to Be Their Best Power Thinking: The Strategies of Outstanding Leaders Creative Problem Solving Delegating for Growth Dynamic Decision Makinginfo@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 33

WORKSHOPS Conflict Management & Difficult Conversations High Performance Teams Program (See Pages 53) High Performance Virtual Teams Embracing Change on the Team Stress Management and Wellness in the Workplace Engage Yourself and Your Team in Meaningful Work Project Management Customer Service Excellence Building a Culture that Works Team Building & Team Foundations Emotionally Intelligent Teams Creating the Team’s Future Using the Empowerment Dynamic Effective Team Communication All leaders are highly encouraged to participate in all team training with their team.“The trouble with most of usis that we would rather beruined by praise than savedby criticism.” - Norman Vincent Peale 34 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com

WORKSHOPS Strength Based Leadership & Teams 360 Feedback DISC Personality Profiles Emotional Intelligence MBTI FIRO-B Situational Leadership High Performance Team Assessment Authentic Leadership Emergenetics - The New Science of Success Ethical Lens InventorySee pages 73-77 for more details.info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 35

WORKSHOPS Authentic LIFE “Get a LIFE” Lincoln On Leadership Program—3 levels available Coaching Certification Program Empowering and Emerging Executive Leaders Program Leading High Performance Teams 36 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com

"The very essence of leadership is [that] you have a vision. Its got to be a vision you articulate clearly and forcefully on every occasion. You cant blow an uncertain trumpet." -Theodore Hesburgh President Emeritus of the University of Notre Dameinfo@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 37

AUTHENTIC LIFE– LEADERSHIP INTEGRATED FOR EXECUTIVESAuthentic LIFE develops genuine leadership with perceptiveself-awareness, true ability to empower others, and create sustain-able organizations. a. An understanding of Authentic Leadership and what it means to you b. Self-discovery and heightened self-awareness c. Knowledge of your natural strengths and how to channel them into effective leadership d. Reconnection with your passion in ways that will revitalize your business relationships and decisions e. A new sense of freedom through being your true self across all areas of your life f. A support team to empower you to grow beyond what you can be on your own g. Knowledge of how your life story affects your leadership h. An understanding of your personal values and principles and how you lead according to them i. A working familiarity with how you are motivated intrinsically & extrinsically j. The ability to empower others to become authentic leaders a. Leaders cannot succeed on their own b. Create support and advice to stay on course c. Develop mutually beneficial relationships d. Provide accountability e. Provide a safe environment to share concerns, successes and gain feedbackinfo@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 41

AUTHENTIC LIFE– LEADERSHIP INTEGRATED FOR EXECUTIVES A series of six sessions Work on self-discovery in leadership individually as well as with a partner Learn something new each meeting and have open discussions about progress • Exploring the aspects of Authentic Leadership • Self-awareness and your life story • Discovering your values and principles from your life story • Defining intrinsic and extrinsic motivations • Defining staying grounded and integration • Empowering others For more details and course description, please visit www.emergingleader.info 42 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com

EELP– EMPOWERING & EMERGING LEADERS PROGRAMOur Mission is to empower executive and emerging executive leaders tobe authentic in self-leadership and lead high performance teams andorganizations. You will see real-time differences immediately You will gain an integrated perspective You will be more successful in practical affairs Our approach is outcome oriented We do not give you the answers but the tools to explore all the possible answers You will learn to engage in critical thinkingAre you looking for ways to enhance your business success, makeimpactive leadership decisions, and use creative and strategic problemsolving? Would you benefit from a support team of experiencedbusiness owners, executives, and like-minded peers? Are you a currentor emerging executive leader? Have you looked at MBAE programs butare not sure what the right fit is for you? Have you completed yourMBA and still want more? Or have you looked at MBA programs butare not sure if they are the right for you?If you answered yes to two or more of the above questions ourEmpowering & Emerging Leaders Program (EELP) may be exactlywhat you are looking for. Through EELP, you will see immediatereturn on investment. EELP is for both current executives andemerging executives. You will improve leadership skills as youcollaborate with relevant, real-life, successful executives andentrepreneurs. The EELP program provides a flexible learningenvironment for information exchange in an executive friendly format.All topics are real-time applicable to issues leaders face on a dailybasis. There are programs designed for emerging executive leaders,current executive leaders, and combination sessions. info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 47

EELP– EMPOWERING EXECUTIVES LEADERSHIP PROGRAM EELP can be done on site with your leadership team or individuals may participate in our nationwide EELP Competitive pricing Real-world experience of instructors vs. the traditional educational/theory experience Smaller classes for collaboration and relationship building One-on-one time with instructors Peer group coaching Individual coaching Real-time experiences and whitepapers to express practical application of what is being learned Class flexibility Our Faculty is one of the many attributes that sets EELP apart. You will learn from real-world, experienced executives and business owners. Our faculty is highly engaging and inspiring. They are passionate about investing in other leaders to empower their lives and careers. Our EELP will empower you to become exceptional as you lead with authentic leadership. Authentic leadership begins with self-discovery. This is where a leader explores what drives them. Out of self- awareness, true leaders emerge. Seventy-five percent of Stanford Graduate School of Business Advisory Council recommended self- awareness as the most important capability for a leader to develop. This is the very reason Phase 1 of the EELP is dedicated to self– leadership, and Phase 2 to team and organizational development. 48 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com

EELP– EMPOWERING EXECUTIVES LEADERSHIP PROGRAM70% of leaders will fail in their newly promoted roles. This is a directresult of the leaders inability to connect with the team. EELP setsleaders apart. It ensures they will be a part of the 30% who succeed.EELP begins with a leaders self-awareness and moves to applyingthis awareness to building strong teams and organizations.Out of self-awareness, true leaders emerge. The EELP is an Emerging& Empowering Leaders Program designed to develop leaders fromthe inside out. This is not a theory class. Emerging executives trainwith successful entrepreneurs and executives who coach them inself-leadership and developing high-performance teams. This isreal-life, real-time training, so you get immediate results. EELP is aunique program that is successful by combining executive coaching -in tandem - with powerful, interactive workshops.Seventy-five percent of Stanford Graduate School of BusinessAdvisory Council recommend self-awareness as the most importantasset for a leader to develop. This is why we begin by evaluating aperson’s true intrinsic and extrinsic motives, through discoveringauthentic leadership. We increase awareness of ones strengths anddiscover the importance of: emotional intelligence self-management relationship management social awareness values, ethics, goals personal wellness and leadership balance in processing work/life integration executive presenceVisit www.emergingleader.info for more infoWe embrace a holistic approach to leadership for the leader and theorganization. This approach opens a leaders understanding to theinterconnection of every department within the organization. info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 49

EELP– EMPOWERING EXECUTIVES LEADERSHIP PROGRAM The second phase of the program focuses on leading high- performance teams and organizations. We work with leaders to engage in critical thinking and encourage their teams to do the same. We explore the best practices in: delegation communication motivation talent recruitment and retention dealing with conflict tough conversations project management managing laterally and managing up managing different generations stimulating creativity in the workplace running effective meetings innovation situational leadership We take pride in our approach. We do not give our participants the answers but the tools to explore all the possible answers. Get more information about the program at http://www.emergingleader.info 50 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com

“To grasp and hold a vision, that is the very essenceof successful leadership.” -Ronald Reagan, former United States Presidentinfo@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 51

HIGH PERFORMANCE LEADERS BUILDING HIGH PERFORMANCE TEAMS Leadership Would Be Great if It Were Not for People Does Self-Awareness Build Stronger Managers & High Performance Teams? Managing Meeting Madness to Create Purpose and Achievement Applying Management Skills to Produce Results Managing Different People in Different Situations Managing the Functional - High Performance Team Expand their leadership skills to build and sustain high- performing project teams Increase effective team performance Build a strong team identity through vision, purpose and commitment Cultivate positive and productive team communication and define ground rules Manage conflicts and convert them into assets Be able to apply the concepts, models and tools following each moduleTools - EQ Profile, Emergenetics, Situational Leadership,5 Dysfunctions of a Team, Strength Based Leadership “Leadership is the art of getting someone else to do something you want done because he wants to do it.” - Dwight Eisenhowerinfo@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 55

“Nothing limits achievement like small thinking.Nothing equals possibilities like unleashedthinking.” -William Arthur Ward, author and columnist56 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com

MSBCI– MSBCoaching Institute The MSBCoaching institute is a three-day workshopwhere executives, managers, HR professionals and leaders, learn crucialcoaching skills and competencies. Individuals gain an in-depth under-standing of the coaching process and how to use it as leadership tool.Today’s highly competitive business environment demands thatindividuals and organizations perform at higher levels and with greaterspeed than ever before. Leaders and employees alike must place a newemphasis on individual and collective learning and creativity.Through the MSBCI, organizations and individuals can: Discover coaching as a powerful model of management, mentoring and leadership. Experience and practice “state-of-the-art” coaching tools. Learn the structure and skills to immediately enhance "A clear vision, innovation performance. and employee buy-in are key Position the organization for rapid growth. components for the growth of an organization. The best way Make major advances in professional and personal to create that kind of connections as well as apply learning within the workplace immediately. environment is by creating a coaching culture". Learn self-awareness through Emergenetics and how to better understand those you coach. - JoAnn Auger Executive Coach and Trainer, Gain an understanding of Situational Leadership/how and when MSBCoach to use coaching as an effective leadership tool.MSBCI effectively trains individuals in the skills necessary for coachingwithin an organization. It is a fully developed model, which managers,leaders and coaches can implement immediately in their organization to: Promote innovation and accelerate results. Effectively develop and retain valuable organizational members. Improve organizational communication and team effectiveness. Deepen commitment to personal, professional and organizational goals.MSBCI challenges participants to raise their standards for their own skillsand competencies. info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 59

MSBCI-MSBCoaching Institute Taking a Coaching Approach as a Manager/leader The Coaching Conversation Model Personal Paradigm Shifts Context For Coaching and Roles Coaching Skills Coaching practice Personal Coaching Styles Inventory® (PCSI) Coaching in Organizations Action Plan to implement coaching personally Emergenetics Situational Leadership “It’s not what we don’t know that gets us into trouble— but rather what we don’t do with what we already know that Executives gets us into trouble.” - Michelle Braden, CEO, Managers MSBCoach Supervisors Human resource professionals Quality development professionals Leaders at every level who want to learn advanced communication and organizational leadership skills Leaders Coaching Resource Binder - includes assessments, processes, coaching tools Written assessment Assessment of coaching sessions Emergenetics Profile Situational Leadership Assessment Certificate Coaching practice opportunities 60 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com

“A great leaders courage to fulfill his vision comes from passion, not position.” -John Maxwell American Author and motivational speakerinfo@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 61

LINCOLN ON LEADERSHIP SERIES“None of us are likely to achieve the leadership of Abraham Lincoln, butwhat an example from whom to learn and emulate. He was authentic.The principles he practiced have been reaffirmed with time. He was rarein that he eschewed the autocratic style of power and authority commonin his day for one of humility and service. He exhibited “emotionalintelligence” long before we coined the term.” -Ken Karr, Executive Coach/Trainer MSBCoachIn an informal and highly interactive setting, participants readassigned material in advance and come together to discuss contentand share related personal experience during the sessions(individually and in teams).The goal of this series is to strengthen one’s knowledge base ofleadership and to enlarge one’s sphere of relationships in theleadership realm – with like minded leaders – increasing one’sleadership support network. You Knowing You Trust Vision, Goals, Strategy: Pathways to Success People; Essential to Success Learning, Innovation, Creativity Communicating with Clarity and ImpactMaterials for all sessions included“Always bear in mind that your own resolution to succeed is moreimportant than any other.” -Abraham Lincolninfo@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 65

“Outstanding leaders go out of the way to boost theself-esteem of their personnel. If people believe inthemselves, it’s amazing what they canaccomplish.” -Sam Walton, founder of Wal-mart and Sam’s Club66 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com

360 Leadership ProfileThe 360 Leadership Profile is a coaching tool designed to raiseself-awareness. The results of this confidential survey assist us inco-developing a strategy that increases productivity and worksatisfaction, both leading to increased bottom line profitability.These profiles are administered on an individual or organizationalbasis and open the door to increased communication and a greaterunderstanding of the Leadership Development process.The sample below shows one such profile:info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 69

“You do not lead by hitting people over the head –that’s assault, not leadership.” -Dwight D. Eisenhower Former United States President info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 71

COACHING TOOLSEmergenetics is a self-descriptive test — You answer a series ofquestions about yourself, your responses are scored and the resultsare compared with a group norm. Whether you are teaching, training,hiring, leading, or interacting with your team, Emergenetics methodsfacilitate communication and promote greater job and personaleffectiveness. It is unlike any profile or assessment process with whichyou may be familiar.360 Leadership Profile The results of this confidential survey assistus in co-developing a strategy that increases productivity and worksatisfaction, both leading to increased bottom line profitability.These profiles are administered on an individual or organizationalbasis and open the door for increased communication and a greaterunderstanding of the Leadership Development process. (see pp. 67)DISC Personality Profiles: Being an effective leader and team memberinvolves understanding yourself and others. Learning yourpersonality style and other personality styles will help you be moresuccessful in work and personal relationships. Over 70% of careerfailure is due to an inability to get along with and relate to others, notthe technical skills, as one may think. They are misunderstandings ofhow people think, feel, and act.In this workshop you will discover and understand different types ofpersonalities according to DISC. By identifying personalities, we canlive and work more effectively with others. Learning how to recognizeindividual drives can be enlightening so enjoy the process! DISC is an acronym for: Dominance Influence Steadiness ConscientiousnessThe DISC profile consists of a series of words where you choose thewords most like you and the words least like you to get results in twoareas, the first being “This is what is expected of me” and the secondbeing “This is me.” DISC is available in several different versions forleaders, teams and wellness.info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 75

COACHING TOOLS Emotional Intelligence: Logical intelligence will set leaders and team members up for one level of success in their job. But to move to higher levels of effectiveness you must also develop your emotional intelligence (EQ). When you combine both intelligences together, you will understand yourself better, get along better with colleagues and lead more powerful and successful organizations. In this session, you will learn how to identify and handle your emotions as well as gear them towards a positive outcome. You will learn how to respond proactively, communicate more effectively, build stronger relationships and inspire others to do the same. The EQ survey helps to identify strengths and opportunities for growth in the following areas: Self-awareness Self-management Social awareness Relationship management The profile consists of a series of questions in each category and takes about 15 minutes to complete. Building a Functional Team Assessment: This assessment is a tool from the Five Dysfunctions of a Team and is geared to provide you with a sense of your team’s unique strengths and areas for improvement. For the most accurate and holistic analysis, we encourage your entire team to complete the Assessment. While the assessment itself provides an interesting perspective, it’s most important aspect is the discussion and training from the “Building a High Performing Team” series MSBCoach offers (page 53). Authentic Leadership Profile and Assessment— Discover Your Authentic Leadership Style; Live for a higher purpose – this tool takes you through a series of questions to help you become more self-aware of where your values are and what is important to you. This assessment is very self-reflective and includes a profile to help you determine where you are in your Transparency, Ethics, Balanced Processing and Self Awareness. I. Authentic leaders have a strong sense of Self-Awareness II. Authentic leaders know their values and principles III. Authentic leaders know and balance their intrinsic and extrinsic motivations IV. Authentic leaders have a strong support team V. Authentic leaders are grounded through integration VI. Authentic leaders empower others to lead 76 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com

COACHING TOOLSStrength Based Leadership Assessments: The question leaders should askthemselves and their team members is, “Do you have the opportunity to dowhat you do best every day?” Chances are, the answer is “no”. Too oftennatural talents go untapped in the workplace and we devote way too muchtime to fixing our shortcomings rather than developing strengths. Thissurvey was developed by Gallup to help leaders and their teams understandand value the strengths they bring to the table. When you combine theStrength Based Leadership and Team training with the survey, we are ableto begin to create a Strength Based organization where people thrive inwhat they do and love to come to work. Through the assessment each per-son will learn their top five strengths.Contingent Leadership Profile: Leadership requires different styles indifferent situations. The Contingent Leadership Profile tool helps leadersto process through work simulations that involve leaders, peers and directreports. The individual taking the profile assumes they are they leader andanswers the questions based on the situation and what they view as the bestresponse. Once scored this allows the leader to have an understanding of "Hide not your talents. Theytheir default leadership style. Through the training on Contingent for use were made. Whats aLeadership leaders learn they need to be more aware of the person, thesituation, the time and the place in order to engage in the most effective sundial in the shade?"leadership style for the success of the person and the team. -Benjamin FranklinMBTI: The key to successful leadership and strong teams is communication.The MBTI (Myers Briggs Type Indicator) is a tool that can be used toachieve effective and productive communication. People receive, process,and act upon information differently. If you understand their preferencesand then communicate in a way that they understand, chances are you willnot only get what you expected, but those with whom you communicate willfeel good about how they received and acted on your communication. Hereis how MBTI benefits leaders: Provides insights into the best way to coach employees Builds a management framework that affirms differences and allows for them Identifies the rewards and motivators for individuals based on their preferences and not rules and regulations Explains how different preferences approach goal setting, problem solving and decision making Maximizes a teams diversity in order to reach more useful and insightful conclusionsFIRO-B: The Fundamental Interpersonal Relations Orientation-Behavior(FIRO-B) is a highly valid and reliable tool that assesses how an individual’spersonal needs affect that person’s behavior towards other individu-als. Leaders can use the FIRO-B to: Maximize the impact of your actions at work Identify options for increasing your job satisfaction and productivity Explore alternative ways to achieve your career goals Improve team effectiveness and explain team roles Identify leadership operating styles info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 77

MSBCOACH, LLC Building Leadership that Builds Businessinfo@msbcoach.com | 804-502-4319 | www.msbcoach.com 501 West Main Street, Charlottesville, VA 22903 Copyright © 2011 MSBCoach, LLC 28 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com

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MSBCoach LLC Business Manual

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