info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 1
BUSINESS MANUAL
MSBCOACH, LLC
Buildin...
How We Work With Your Organization:
To identify the elements of worker engagement, research firm Gallup
conducted many thousands of interviews in all kinds of...
“Authentic Life: Helping Leaders and
Executives to finally GET A LIFE!”
Most of us are not taught personal leadership skills:
self-awareness, values, intrinsic motivation and life
balance, least...
info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 3
4 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com
“Good business leaders create a visio...
info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 7
10 REASONS TO
WORK WITH A COACH
1. Ga...
8 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com
Who Hires a Coach?
The International ...
info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 9
WHY COACHING & COACHING STATS
“Whethe...
10 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com
Those who hire coaches are
visionari...
info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 11
Based on the above formula, the cost...
12 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com
“Vision without action is merely a d...
info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 15
OUR MISSION + VISION + VALUES
At MSB...
16 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com
At MSBCoach our coaching
model consi...
info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 17
OUR MISSION + VISION + VALUES
At MSB...
18 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com
OUR MISSION + VISION + VALUES
Questi...
info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 19
OUR MISSION + VISION + VALUES
Just a...
20 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com
“If you want to succeed you should s...
info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 23
As a leader or team member you are c...
24 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com
"Surround yourself with the best peo...
info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 27
CUSTOMIZED PROGRAMS
“Of the best lea...
28 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com
“A leader has the vision and convict...
info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 31
WORKSHOPS
MSBCoach partners with you...
32 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com
WORKSHOPS
Our personalities emerge f...
info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 33
WORKSHOPS
Conflict Management & Diff...
34 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com
WORKSHOPS
Conflict Management & Diff...
info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 35
Strength Based Leadership & Teams
36...
36 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com
WORKSHOPS
Authentic LIFE “Get a LIFE...
info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 37
"The very essence of leadership is [...
38 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com
info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 41
Authentic LIFE develops genuine lead...
42 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com
A series of six sessions
Work on sel...
info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 43
44 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com
info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 47
EELP– EMPOWERING & EMERGING LEADERS ...
48 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com
EELP can be done on site with your l...
info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 49
EELP– EMPOWERING EXECUTIVES LEADERSH...
50 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com
The second phase of the program focu...
info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 51
“To grasp and hold a vision, that is...
52 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com
info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 55
Leadership Would Be Great if It Were...
56 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com
“Nothing limits achievement like sma...
info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 59
The MSBCoaching institute is a three...
60 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com
Taking a Coaching Approach as a Mana...
info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 61
“A great leader's courage to fulfill...
62 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com
info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 65
“None of us are likely to achieve th...
66 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com
“Outstanding leaders go out of the w...
info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 69
The 360 Leadership Profile is a coac...
70 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com
360 Leadership Survey
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“You do not lead by hitting people o...
72 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com
info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 75
Emergenetics is a self-descriptive t...
76 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com
Emotional Intelligence: Logical inte...
info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 77
COACHING TOOLS
Strength Based Leader...
78 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com
28 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com
info@msbcoach.com | 804-502-4319 | w...
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MSBCoach Business Manual

  1. 1. info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 1 BUSINESS MANUAL MSBCOACH, LLC Building Leadership that Builds Business
  2. 2. How We Work With Your Organization:
  3. 3. To identify the elements of worker engagement, research firm Gallup conducted many thousands of interviews in all kinds of organizations, at all levels, in most industries, and in many countries. These 12 statements -- The Gallup Q12 -- emerged from Gallup's pioneering research as those that best predict employee and workgroup performance. 1. I know what is expected of me at work. 2. I have the materials and equipment I need to do my work right. 3. At work, I have the opportunity to do what I do best every day. 4. In the last seven days, I have received recognition or praise for doing good work. 5. My supervisor, or someone at work, seems to care about me as a person. 6. There is someone at work who encourages my development. 7. At work, my opinions seem to count. 8. The mission or purpose of my company makes me feel my job is important. 9. My associates or fellow employees are committed to doing quality work. 10. I have a best friend at work. 11. In the last six months, someone at work has talked to me about my progress. 12. This last year, I have had opportunities at work to learn and grow. (The Q12 items are protected by copyright of The Gallup Organization, 1992- 1999. All rights reserved.) The 12 Elements of Great Managing
  4. 4. “Authentic Life: Helping Leaders and Executives to finally GET A LIFE!”
  5. 5. Most of us are not taught personal leadership skills: self-awareness, values, intrinsic motivation and life balance, least of all empowering others. Without feedback, support and accountability, we try new thoughts and behaviors without lasting results. This shows up in profitability. This is where MSBCoach steps in. We partner with you to develop authentic leadership and build high-performance teams by investing in individuals… -turning potential into success! Michelle Braden, CEO MSBCoach
  6. 6. info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 3
  7. 7. 4 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com “Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.” -Jack Welch Former chairman and CEO of General Electric
  8. 8. info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 7 10 REASONS TO WORK WITH A COACH 1. Gain an objective opinion. 2. Create a strategic plan that will direct how you, your de- partment and organization will grow. 3. Learn how and why strong leadership is vital to growth and success. 4. Increase the productivity in yourself and your team. 5. Uncover skills you did not think you had. 6. Stretch your mind. 7. Locate what is missing in your plan in order to develop in- creased action. 8. Reduce the stress in your per- sonal and professional life. 9. Reach and achieve what you once thought were unrealistic goals. 10.Re-discover your passion. The higher executives advance up the organizational ladder they are less dependent on technical skills and require more effectiveness in interpersonal skills and emotional intelligence. Coaching is an effective tool for improving bottom line performance in executives and organizations. Coaching builds skills and capacities for more productive working relationships. Coaching paves the way for decision makers to create higher levels of organizational effectiveness through dialogue, inquiry and positive interactions. Coaching helps identify when teamwork is important; the how and when to apply the skills necessary to foster it. Coached executives have reported improvements in the following areas: a. 53% in Productivity b. 48% in Quality c. 48% in Organizational Strength d. 39% in Customer Service e. 34% in Reducing Customer Complaints f. 32% in Retaining Executives who Received Coaching g. 23% in Cost Reductions h. 22% in Bottom-line Profitability a. Harris Interactive Research Study b. The 8th Habit – Stephen Covey c. The Center for Creative Leadership WHY COACHING & COACHING STATS
  9. 9. 8 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com Who Hires a Coach? The International Coaching Federation surveyed coaching clients for demographic data and feedback/opinions about the value and use of coaching. Of these respondents, 94% were employed professionals. All had a formal, on-going relationship with a coach for an average duration of nine months. Over 80% of the respondents had undergraduate degrees and over one third had master’s degrees or higher. Outcome Attributed to Coaching 67.6% higher level of self-awareness 62.4% smarter goal-setting 60.5% more balanced life 57.1% lower stress levels 52.9% self-discovery 52.4% more self-confidence 33.8% health improvements 33.3% better staff relationship 33.3% better family relationship 25.7% stopped a bad habit 24.3% change in career 22.9% more free time WHY COACHING & COACHING STATS 70% - Very Valuable 28% - Valuable 84.8% - Sounding Board 78.1% - Motivator 56.7% - Support 50.5% - Mentor
  10. 10. info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 9 WHY COACHING & COACHING STATS “Whether you think you can or think you can’t, you’re right!” - Henry Ford
  11. 11. 10 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com Those who hire coaches are visionaries. They have a drive to achieve the most out of their career, business, family, and personal life. The coach is their partner, mentor, facilitator and encourager to help individuals discover their dreams (tapped and untapped), map out a plan and accomplish the impossible. WHY COACHING & COACHING STATS
  12. 12. info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 11 Based on the above formula, the cost of turnover for a leader whose annual salary is $75- $150,000 is $24,375 to $48,750 annually per person ** This formula attributed to Saratoga Institute and Kepner-Tregoe Inc. For more details on this report go to www.kepner-tregoe.com Bottom Line – The Cost of Turnover
  13. 13. 12 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com “Vision without action is merely a dream. Action without vision just passes the time. Vision with action can change the world.” -Joel A. Barker, Independent Scholar & Futurist
  14. 14. info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 15 OUR MISSION + VISION + VALUES At MSBCoach we promise to coach, train and lead by our values. We: 1. Provide superior performance 2. Conduct ourselves with integrity 3. Foster trust 4. Create an environment for collaboration and teamwork 5. Provide excellent quality service 6. Exceed expectations 7. Deliver creative, competent breakthrough leadership training and coaching 8. Remain committed to your success To provide the highest quality coaching and training through developing partnerships with our clients to empower breakthroughs necessary for professional and personal success. At MSBCoach our mission is accomplished through partnering with clients to articulate what they want to accomplish: defining their own success, creating new ways of thinking, and executing an action plan. Coaching and training will meet and exceed the needs of each individual client in all aspects of personhood through a commitment to self-leadership, enhancing relationships, and building high-performing teams. Fundamental to our success, our values set us apart through our partnerships, actions and behaviors: a. Integrity b. Affordability c. Operational excellence d. Superior service e. Respect f. Personal & professional growth g. Accountability h. Trust i. Confidentiality j. Relationships
  15. 15. 16 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com At MSBCoach our coaching model consists of three components - I.S.C. 1. “I” - Identify challenges and opportunities with individuals and teams. 2. “S” - Shift the mindset. 3. “C” - Create breakthroughs and a new future for individuals and teams. OUR MISSION + VISION + VALUES Our philosophy is to coach, train and journey alongside our clients, forming partnerships, alliances, forging strong relationships and developing well balanced, top level leaders who create high performance teams. a. Support b. Encouragement c. Thinking Partner d. Sounding Board e. Accountability f. Assisting our clients to: • Envision • Empower • Execute their professional and personal future a. Break through mindsets b. Create new vision and thought patterns c. Be accountable to process outside the norm d. Discover what is possible for your future e. Execute to make it happen We know each individual and team is distinctive and has its own culture. Our coaching model ensures each program is customized to the client’s needs. We ask probing questions to help our clients discover their own vision and solutions. This results in critical and creative thinking - not always looking to find “the” answer, rather to explore all the possibilities through engaged thinking.
  16. 16. info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 17 OUR MISSION + VISION + VALUES At MSBCoach we not only strive to bring our clients the best measurement tools and coaching, we also evaluate ourselves and work hard to deliver consistently the highest caliber Executive Leadership resources available. We do this through measurement and implementation. Below are just a few examples of what you can expect when working with MSBCoach: We begin the process with a comprehensive questionnaire designed to get to know each candidate’s unique talents and coaching needs. Questions from the MSBCoach New Client Packet “Management is doing things right; leadership is doing the right things.” -Peter F. Drucker
  17. 17. 18 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com OUR MISSION + VISION + VALUES Questions from the MSBCoach Workshops and Feedback Questionnaires Along the way, we ask for your feedback. This helps MSBCoach with process improvement and pro- vides us with valuable insights re- garding what works best for each client’s needs.
  18. 18. info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 19 OUR MISSION + VISION + VALUES Just as our clients expect to see return on their investment from coaching, MSBCoach does the same. We have added a team of skilled coaches and support staff who work diligently to bring the best in leadership information and innovation to every MSBCoach client we serve. As we continue to grow, we look forward to a successful partnership with you. “Don't tell people how to do things, tell them what to do and let them surprise you with their results.” -George S. Patton
  19. 19. 20 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com “If you want to succeed you should strike out on new paths, rather than travel the worn paths of accepted success.” -John D. Rockefeller Founder of Standard Oil Company
  20. 20. info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 23 As a leader or team member you are creative and whole. As a leader or team member you are the core. Each leader and team member makes the gears in this process turn. In the I Phase the team will partner with your coach to identify challenges, opportunities and discuss what you want to accomplish. Together we gain understanding by using tools such as: Strength Finder, DISC Personality Profile, 360° Feedback, and Emotional Intelligence. The S Phase allows you to be mentally and emotionally prepared to accomplish what the team has identified in the I Phase. This phase is not about finding “THE” answer but rather opening your mind to explore all the possibilities to the answer. 1. Shift mindsets where there are mental barriers 2. Discuss probing questions regarding: A. Barriers in reaching goals B. Energy C. Work-life balance In the C Phase we will discover ways to create breakthroughs for the team’s future. We will combine information from the I and S Phases to create an environment for personal and team success. 1. Set goals and timeframes 2. Create a plan of action 3. Execute your plan of action ISC: INDIVIDUAL & TEAM COACHING MODELS
  21. 21. 24 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com "Surround yourself with the best people you can find, delegate authority, and don't interfere as long as the policy you've decided upon is being carried out." -Ronald Reagan, former United States President
  22. 22. info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 27 CUSTOMIZED PROGRAMS “Of the best leaders, when their task is accomplished, their people all remark, “We have done it ourselves.” - Lao Tzu MSBCoach recognizes that not all businesses are created equal. We partner with you to develop a program custom-fit for your business culture. To determine the exact needs of your organization we conduct "on-boarding" meetings, interviews with key players, and surveys. We develop a coaching plan that is a personal fit to those receiving coaching. We customize workshops that work best based on the available length of time and days of the week within the organization’s culture. Through contracting with MSBCoach, you provide your company and team with the advantages needed to be successful. Rome was not built in a day and neither are strong leaders nor high performance teams. The process of building takes time, commitment and dedication. MSBCoach is dedicated to you, your staff, and this process. We provide training sessions each month and individual executive and leadership coaching sessions. This program provides executives and their teams with structure, an outcome-based thinking partner, strategic planning partner and any of the specialty services provided by MSBCoach.... ...in yourself, your team, and your organization. The alternative cost is much more in turnover and lost morale. You will see results in productivity that will affect the bottom line and yield a greater return on investment! “Tell me and I forget, teach me and I remember, involve me and I learn.” - Benjamin Franklin
  23. 23. 28 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com “A leader has the vision and conviction that a dream can be achieved. He inspires the power and energy to get it done.” -Ralph Lauren, Designer and founder of Ralph Lauren Company
  24. 24. info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 31 WORKSHOPS MSBCoach partners with your business to custom develop onsite programs. Together, we empower your success! Conflict Management & Difficult Conversations Organizational Leadership Situational Leadership Coaching Tools for Leaders (See page 57 for certification program) Leadership Communication Talent Recruitment & Retention Power Partnerships & Accountability Leadership and Relationships Lincoln on Leadership Series (See Page 63) Leadership that Builds Customer Service from the Inside Out The Setup to Fail Creating Your Leadership Legacy/Succession Planning Creating Your Future Using The Empowerment Dynamic Leading a Culture for Change and Innovation Leading with Emotional Intelligence Risk and Leadership Ethical Lens Inventory Building Organizational Trust through Leadership Power Thinking: The Strategies of Outstanding Leaders Strategic Planning, Using the Balanced Scorecard
  25. 25. 32 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com WORKSHOPS Our personalities emerge from our genetics and are further shaped by our ongoing life experiences. Emergenetics is a unique and flexible approach to personality profiling that is based on the latest brain research. Conflict Management & Difficult Conversations Empowering & Emerging Leaders Program (See Page 45) Organizational Leadership Situational Leadership Coaching Tools for Leaders (See Page 57 for certification program) Leading Virtual Teams Managing Up Leading through Change Leadership Communication Multigenerational Leadership Talent Recruitment & Retention Power Partnerships & Accountability Managing Stress, Wellness, & Work-Life Balance Business Etiquette, Common Courtesy, and Executive Presence Engage Yourself and Your Team in Meaningful Work Appreciative Inquiry Leading Yourself Leadership & Listening Lincoln on Leadership Series (See Page 63) Leadership That Builds Customer Service from the Inside Out Creating Your Future Using The Empowerment Dynamic Leading a Culture for Change and Innovation Leading with Emotional Intelligence Risk and Leadership Ethical Lens Inventory Building Organizational Trust through Leadership Giving and Receiving Feedback Employee Engagement Moving From Manager to Leader Motivating Employees to Be Their Best Goal Setting for Success Adapting Your Style Juggling Multiple Priorities & Time Management Interactive Interviewing Skills Performance Management & Resolving Performance And Conduct Problems Leadership and Relationships Leadership Characteristics Power Thinking: The Strategies of Outstanding Leaders Creative Problem Solving Delegating for Growth Dynamic Decision Making Strategic Planning, Using the Balanced Scorecard
  26. 26. info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 33 WORKSHOPS Conflict Management & Difficult Conversations Authentic Leadership Program (See Pages 39, 73) Empowering & Emerging Leaders Program (See Page 45) Situational Leadership Coaching Tools for Leaders (See Page 57 for certification program) Leading Virtual Teams Managing Up Leading Through Change Leadership Communication Networking for Leaders From Strategy to Execution Multigenerational Leadership Managing Stress, Wellness, & Work-Life Balance Managing Teams Business Etiquette, Common Courtesy, and Executive Presence Goal Setting for Success Adapting Your Style Juggling Multiple Priorities and Time Management Interactive Interviewing Skills Performance Management & Resolving Performance and Conduct Problems Leadership and Relationships Leadership Characteristics Engage Yourself and Your Team in Meaningful Work Appreciative Inquiry Leading Yourself Leadership & Listening Lincoln on Leadership Series (See Page 63) Leadership That Builds Customer Service from the Inside Out Creating Your Future Using The Empowerment Dynamic Leading With Emotional Intelligence Ethical Leadership Building Organizational Trust through Leadership Giving and Receiving Feedback Employee Engagement Moving from Manager to Leader Motivating Employees to Be Their Best Power Thinking: The Strategies of Outstanding Leaders Creative Problem Solving Delegating for Growth Dynamic Decision Making
  27. 27. 34 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com WORKSHOPS Conflict Management & Difficult Conversations High Performance Teams Program (See Pages 53) High Performance Virtual Teams Embracing Change on the Team Stress Management and Wellness in the Workplace Engage Yourself and Your Team in Meaningful Work Project Management Customer Service Excellence Building a Culture that Works Team Building & Team Foundations Emotionally Intelligent Teams Creating the Team’s Future Using the Empowerment Dynamic Effective Team Communication All leaders are highly encouraged to participate in all team training with their team. WORKSHOPS “The trouble with most of us is that we would rather be ruined by praise than saved by criticism.” - Norman Vincent Peale
  28. 28. info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 35 Strength Based Leadership & Teams 360 Feedback DISC Personality Profiles Emotional Intelligence MBTI FIRO-B Situational Leadership High Performance Team Assessment Authentic Leadership Emergenetics - The New Science of Success Ethical Lens Inventory See pages 73-77 for more details. WORKSHOPS
  29. 29. 36 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com WORKSHOPS Authentic LIFE “Get a LIFE” Lincoln On Leadership Program—3 levels available Coaching Certification Program Empowering and Emerging Executive Leaders Program Leading High Performance Teams
  30. 30. info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 37 "The very essence of leadership is [that] you have a vision. It's got to be a vision you articulate clearly and forcefully on every occasion. You can't blow an uncertain trumpet." -Theodore Hesburgh President Emeritus of the University of Notre Dame
  31. 31. 38 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com
  32. 32. info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 41 Authentic LIFE develops genuine leadership with perceptive self-awareness, true ability to empower others, and create sustain- able organizations. a. An understanding of Authentic Leadership and what it means to you b. Self-discovery and heightened self-awareness c. Knowledge of your natural strengths and how to channel them into effective leadership d. Reconnection with your passion in ways that will revitalize your business relationships and decisions e. A new sense of freedom through being your true self across all areas of your life f. A support team to empower you to grow beyond what you can be on your own g. Knowledge of how your life story affects your leadership h. An understanding of your personal values and principles and how you lead according to them i. A working familiarity with how you are motivated intrinsically & extrinsically j. The ability to empower others to become authentic leaders a. Leaders cannot succeed on their own b. Create support and advice to stay on course c. Develop mutually beneficial relationships d. Provide accountability e. Provide a safe environment to share concerns, successes and gain feedback AUTHENTIC LIFE– LEADERSHIP INTEGRATED FOR EXECUTIVES
  33. 33. 42 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com A series of six sessions Work on self-discovery in leadership individually as well as with a partner Learn something new each meeting and have open discussions about progress • Exploring the aspects of Authentic Leadership • Self-awareness and your life story • Discovering your values and principles from your life story • Defining intrinsic and extrinsic motivations • Defining staying grounded and integration • Empowering others For more details and course description, please visit www.emergingleader.info AUTHENTIC LIFE– LEADERSHIP INTEGRATED FOR EXECUTIVES
  34. 34. info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 43
  35. 35. 44 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com
  36. 36. info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 47 EELP– EMPOWERING & EMERGING LEADERS PROGRAM Our Mission is to empower executive and emerging executive leaders to be authentic in self-leadership and lead high performance teams and organizations. You will see real-time differences immediately You will gain an integrated perspective You will be more successful in practical affairs Our approach is outcome oriented We do not give you the answers but the tools to explore all the possible answers You will learn to engage in critical thinking Are you looking for ways to enhance your business success, make impactive leadership decisions, and use creative and strategic problem solving? Would you benefit from a support team of experienced business owners, executives, and like-minded peers? Are you a current or emerging executive leader? Have you looked at MBAE programs but are not sure what the right fit is for you? Have you completed your MBA and still want more? Or have you looked at MBA programs but are not sure if they are the right for you? If you answered yes to two or more of the above questions our Empowering & Emerging Leaders Program (EELP) may be exactly what you are looking for. Through EELP, you will see immediate return on investment. EELP is for both current executives and emerging executives. You will improve leadership skills as you collaborate with relevant, real-life, successful executives and entrepreneurs. The EELP program provides a flexible learning environment for information exchange in an executive friendly format. All topics are real-time applicable to issues leaders face on a daily basis. There are programs designed for emerging executive leaders, current executive leaders, and combination sessions.
  37. 37. 48 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com EELP can be done on site with your leadership team or individuals may participate in our nationwide EELP Competitive pricing Real-world experience of instructors vs. the traditional educational/theory experience Smaller classes for collaboration and relationship building One-on-one time with instructors Peer group coaching Individual coaching Real-time experiences and whitepapers to express practical application of what is being learned Class flexibility Our Faculty is one of the many attributes that sets EELP apart. You will learn from real-world, experienced executives and business owners. Our faculty is highly engaging and inspiring. They are passionate about investing in other leaders to empower their lives and careers. Our EELP will empower you to become exceptional as you lead with authentic leadership. Authentic leadership begins with self-discovery. This is where a leader explores what drives them. Out of self- awareness, true leaders emerge. Seventy-five percent of Stanford Graduate School of Business Advisory Council recommended self- awareness as the most important capability for a leader to develop. This is the very reason Phase 1 of the EELP is dedicated to self– leadership, and Phase 2 to team and organizational development. EELP– EMPOWERING EXECUTIVES LEADERSHIP PROGRAM
  38. 38. info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 49 EELP– EMPOWERING EXECUTIVES LEADERSHIP PROGRAM 70% of leaders will fail in their newly promoted roles. This is a direct result of the leader's inability to connect with the team. EELP sets leaders apart. It ensures they will be a part of the 30% who succeed. EELP begins with a leader's self-awareness and moves to applying this awareness to building strong teams and organizations. Out of self-awareness, true leaders emerge. The EELP is an Emerging & Empowering Leaders Program designed to develop leaders from the inside out. This is not a theory class. Emerging executives train with successful entrepreneurs and executives who coach them in self-leadership and developing high-performance teams. This is real-life, real-time training, so you get immediate results. EELP is a unique program that is successful by combining executive coaching - in tandem - with powerful, interactive workshops. Seventy-five percent of Stanford Graduate School of Business Advisory Council recommend self-awareness as the most important asset for a leader to develop. This is why we begin by evaluating a person’s true intrinsic and extrinsic motives, through discovering authentic leadership. We increase awareness of one's strengths and discover the importance of: emotional intelligence self-management relationship management social awareness values, ethics, goals personal wellness and leadership balance in processing work/life integration executive presence Visit www.emergingleader.info for more info We embrace a holistic approach to leadership for the leader and the organization. This approach opens a leader's understanding to the interconnection of every department within the organization.
  39. 39. 50 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com The second phase of the program focuses on leading high- performance teams and organizations. We work with leaders to engage in critical thinking and encourage their teams to do the same. We explore the best practices in: delegation communication motivation talent recruitment and retention dealing with conflict tough conversations project management managing laterally and managing up managing different generations stimulating creativity in the workplace running effective meetings innovation situational leadership We take pride in our approach. We do not give our participants the answers but the tools to explore all the possible answers. Get more information about the program at http://www.emergingleader.info EELP– EMPOWERING EXECUTIVES LEADERSHIP PROGRAM
  40. 40. info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 51 “To grasp and hold a vision, that is the very essence of successful leadership.” -Ronald Reagan, former United States President
  41. 41. 52 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com
  42. 42. info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 55 Leadership Would Be Great if It Were Not for People Does Self-Awareness Build Stronger Managers & High Performance Teams? Managing Meeting Madness to Create Purpose and Achievement Applying Management Skills to Produce Results Managing Different People in Different Situations Managing the Functional - High Performance Team Expand their leadership skills to build and sustain high- performing project teams Increase effective team performance Build a strong team identity through vision, purpose and commitment Cultivate positive and productive team communication and define ground rules Manage conflicts and convert them into assets Be able to apply the concepts, models and tools following each module Tools - EQ Profile, Emergenetics, Situational Leadership, 5 Dysfunctions of a Team, Strength Based Leadership HIGH PERFORMANCE LEADERS BUILDING HIGH PERFORMANCE TEAMS “Leadership is the art of getting someone else to do something you want done because he wants to do it.” - Dwight Eisenhower
  43. 43. 56 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com “Nothing limits achievement like small thinking. Nothing equals possibilities like unleashed thinking.” -William Arthur Ward, author and columnist
  44. 44. info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 59 The MSBCoaching institute is a three-day workshop where executives, managers, HR professionals and leaders, learn crucial coaching skills and competencies. Individuals gain an in-depth under- standing of the coaching process and how to use it as leadership tool. Today’s highly competitive business environment demands that individuals and organizations perform at higher levels and with greater speed than ever before. Leaders and employees alike must place a new emphasis on individual and collective learning and creativity. Through the MSBCI, organizations and individuals can: Discover coaching as a powerful model of management, mentoring and leadership. Experience and practice “state-of-the-art” coaching tools. Learn the structure and skills to immediately enhance performance. Position the organization for rapid growth. Make major advances in professional and personal connections as well as apply learning within the workplace immediately. Learn self-awareness through Emergenetics and how to better understand those you coach. Gain an understanding of Situational Leadership/how and when to use coaching as an effective leadership tool. MSBCI effectively trains individuals in the skills necessary for coaching within an organization. It is a fully developed model, which managers, leaders and coaches can implement immediately in their organization to: Promote innovation and accelerate results. Effectively develop and retain valuable organizational members. Improve organizational communication and team effectiveness. Deepen commitment to personal, professional and organizational goals. MSBCI challenges participants to raise their standards for their own skills and competencies. MSBCI– MSBCoaching Institute "A clear vision, innovation and employee buy-in are key components for the growth of an organization. The best way to create that kind of environment is by creating a coaching culture". - JoAnn Auger Executive Coach and Trainer, MSBCoach
  45. 45. 60 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com Taking a Coaching Approach as a Manager/leader The Coaching Conversation Model Personal Paradigm Shifts Context For Coaching and Roles Coaching Skills Coaching practice Personal Coaching Styles Inventory® (PCSI) Coaching in Organizations Action Plan to implement coaching personally Emergenetics Situational Leadership Executives Managers Supervisors Human resource professionals Quality development professionals Leaders at every level who want to learn advanced communication and organizational leadership skills Leader's Coaching Resource Binder - includes assessments, processes, coaching tools Written assessment Assessment of coaching sessions Emergenetics Profile Situational Leadership Assessment Certificate Coaching practice opportunities MSBCI-MSBCoaching Institute “It’s not what we don’t know that gets us into trouble— but rather what we don’t do with what we already know that gets us into trouble.” - Michelle Braden, CEO, MSBCoach
  46. 46. info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 61 “A great leader's courage to fulfill his vision comes from passion, not position.” -John Maxwell American Author and motivational speaker
  47. 47. 62 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com
  48. 48. info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 65 “None of us are likely to achieve the leadership of Abraham Lincoln, but what an example from whom to learn and emulate. He was authentic. The principles he practiced have been reaffirmed with time. He was rare in that he eschewed the autocratic style of power and authority common in his day for one of humility and service. He exhibited “emotional intelligence” long before we coined the term.” -Ken Karr, Executive Coach/Trainer MSBCoach In an informal and highly interactive setting, participants read assigned material in advance and come together to discuss content and share related personal experience during the sessions (individually and in teams). The goal of this series is to strengthen one’s knowledge base of leadership and to enlarge one’s sphere of relationships in the leadership realm – with like minded leaders – increasing one’s leadership support network. You Knowing You Trust Vision, Goals, Strategy: Pathways to Success People; Essential to Success Learning, Innovation, Creativity Communicating with Clarity and Impact Materials for all sessions included LINCOLN ON LEADERSHIP SERIES “Always bear in mind that your own resolution to succeed is more important than any other.” -Abraham Lincoln
  49. 49. 66 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com “Outstanding leaders go out of the way to boost the self-esteem of their personnel. If people believe in themselves, it’s amazing what they can accomplish.” -Sam Walton, founder of Wal-mart and Sam’s Club
  50. 50. info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 69 The 360 Leadership Profile is a coaching tool designed to raise self-awareness. The results of this confidential survey assist us in co-developing a strategy that increases productivity and work satisfaction, both leading to increased bottom line profitability. These profiles are administered on an individual or organizational basis and open the door to increased communication and a greater understanding of the Leadership Development process. The sample below shows one such profile: 360 Leadership Profile
  51. 51. 70 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com 360 Leadership Survey
  52. 52. info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 71 “You do not lead by hitting people over the head – that’s assault, not leadership.” -Dwight D. Eisenhower Former United States President
  53. 53. 72 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com
  54. 54. info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 75 Emergenetics is a self-descriptive test — You answer a series of questions about yourself, your responses are scored and the results are compared with a group norm. Whether you are teaching, training, hiring, leading, or interacting with your team, Emergenetics methods facilitate communication and promote greater job and personal effectiveness. It is unlike any profile or assessment process with which you may be familiar. 360 Leadership Profile The results of this confidential survey assist us in co-developing a strategy that increases productivity and work satisfaction, both leading to increased bottom line profitability. These profiles are administered on an individual or organizational basis and open the door for increased communication and a greater understanding of the Leadership Development process. (see pp. 67) DISC Personality Profiles: Being an effective leader and team member involves understanding yourself and others. Learning your personality style and other personality styles will help you be more successful in work and personal relationships. Over 70% of career failure is due to an inability to get along with and relate to others, not the technical skills, as one may think. They are misunderstandings of how people think, feel, and act. In this workshop you will discover and understand different types of personalities according to DISC. By identifying personalities, we can live and work more effectively with others. Learning how to recognize individual drives can be enlightening so enjoy the process! DISC is an acronym for: Dominance Influence Steadiness Conscientiousness The DISC profile consists of a series of words where you choose the words most like you and the words least like you to get results in two areas, the first being “This is what is expected of me” and the second being “This is me.” DISC is available in several different versions for leaders, teams and wellness. COACHING TOOLS
  55. 55. 76 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com Emotional Intelligence: Logical intelligence will set leaders and team members up for one level of success in their job. But to move to higher levels of effectiveness you must also develop your emotional intelligence (EQ). When you combine both intelligences together, you will understand yourself better, get along better with colleagues and lead more powerful and successful organizations. In this session, you will learn how to identify and handle your emotions as well as gear them towards a positive outcome. You will learn how to respond proactively, communicate more effectively, build stronger relationships and inspire others to do the same. The EQ survey helps to identify strengths and opportunities for growth in the following areas: Self-awareness Self-management Social awareness Relationship management The profile consists of a series of questions in each category and takes about 15 minutes to complete. Building a Functional Team Assessment: This assessment is a tool from the Five Dysfunctions of a Team and is geared to provide you with a sense of your team’s unique strengths and areas for improvement. For the most accurate and holistic analysis, we encourage your entire team to complete the Assessment. While the assessment itself provides an interesting perspective, it’s most important aspect is the discussion and training from the “Building a High Performing Team” series MSBCoach offers (page 53). Authentic Leadership Profile and Assessment— Discover Your Authentic Leadership Style; Live for a higher purpose – this tool takes you through a series of questions to help you become more self-aware of where your values are and what is important to you. This assessment is very self-reflective and includes a profile to help you determine where you are in your Transparency, Ethics, Balanced Processing and Self Awareness. I. Authentic leaders have a strong sense of Self-Awareness II. Authentic leaders know their values and principles III. Authentic leaders know and balance their intrinsic and extrinsic motivations IV. Authentic leaders have a strong support team V. Authentic leaders are grounded through integration VI. Authentic leaders empower others to lead COACHING TOOLS
  56. 56. info@msbcoach.com | 804-502-4319 | www.msbcoach.com Copyright © 2011 MSBCoach, LLC 77 COACHING TOOLS Strength Based Leadership Assessments: The question leaders should ask themselves and their team members is, “Do you have the opportunity to do what you do best every day?” Chances are, the answer is “no”. Too often natural talents go untapped in the workplace and we devote way too much time to fixing our shortcomings rather than developing strengths. This survey was developed by Gallup to help leaders and their teams understand and value the strengths they bring to the table. When you combine the Strength Based Leadership and Team training with the survey, we are able to begin to create a Strength Based organization where people thrive in what they do and love to come to work. Through the assessment each per- son will learn their top five strengths. Contingent Leadership Profile: Leadership requires different styles in different situations. The Contingent Leadership Profile tool helps leaders to process through work simulations that involve leaders, peers and direct reports. The individual taking the profile assumes they are they leader and answers the questions based on the situation and what they view as the best response. Once scored this allows the leader to have an understanding of their default leadership style. Through the training on Contingent Leadership leaders learn they need to be more aware of the person, the situation, the time and the place in order to engage in the most effective leadership style for the success of the person and the team. MBTI: The key to successful leadership and strong teams is communication. The MBTI (Myers Briggs Type Indicator) is a tool that can be used to achieve effective and productive communication. People receive, process, and act upon information differently. If you understand their preferences and then communicate in a way that they understand, chances are you will not only get what you expected, but those with whom you communicate will feel good about how they received and acted on your communication. Here is how MBTI benefits leaders: Provides insights into the best way to coach employees Builds a management framework that affirms differences and allows for them Identifies the rewards and motivators for individuals based on their preferences and not rules and regulations Explains how different preferences approach goal setting, problem solving and decision making Maximizes a team's diversity in order to reach more useful and insightful conclusions FIRO-B: The Fundamental Interpersonal Relations Orientation-Behavior (FIRO-B) is a highly valid and reliable tool that assesses how an individual’s personal needs affect that person’s behavior towards other individu- als. Leaders can use the FIRO-B to: Maximize the impact of your actions at work Identify options for increasing your job satisfaction and productivity Explore alternative ways to achieve your career goals Improve team effectiveness and explain team roles Identify leadership operating styles "Hide not your talents. They for use were made. What's a sundial in the shade?" -Benjamin Franklin
  57. 57. 78 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com
  58. 58. 28 Copyright © 2011 MSBCoach, LLC info@msbcoach.com | 804-502-4319 | www.msbcoach.com info@msbcoach.com | 804-502-4319 | www.msbcoach.com 501 West Main Street, Charlottesville, VA 22903 Copyright © 2011 MSBCoach, LLC MSBCOACH, LLC Building Leadership that Builds Business

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