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    Eq2011interiorforweb Eq2011interiorforweb Document Transcript

    • DiscoveringEmotional Intelligence MSBCoach, LLC. 501 West Main Street Charlottesville, VA 22903 +1 804 502 4319 Telephone +1 434 293 5758 Telephone E-mail: info@msbcoach.com Web: www.msbcoach.com
    • 2 | Emotional Intelligence Emotional Intelligence The Other Kind of IntelligenceThis workshop is “real life” – not theoretical. The results aretransformative to learning and change! The bestseller “EmotionalIntelligence” by Goleman made revolutionary changes to the idea of“being smart”, showing us how Emotional Intelligence (EQ) can leadto greater success in life more than IQ. When it comes toleadership, 90% of star performers are identified or differentiated bytheir EQ. This workshop focuses on useful on–the-job applicationand provides a self assessment so that participants are able to takespecific steps to increase their Emotional Intelligence.Participants will…EQ Model Recognize the most important components of emotional intelligence, the history and the advantage to an individual, team and organization.EQ Assessment Complete an EQ assessment that identifies their ability to use EQ skills and competencies in order to create change, shape relationships, understand and appreciate emotions in yourself and others as well as how to be smart with your emotions.Engaging Activities Take part in powerful activities that increase their understanding of EQ competencies and how they act out their EQ in following areas: 501 West Main Street, Charlottesville, VA 22903 T: 434.293.5758 C: 804.502.4319 info@msbcoach.com www.msbcoach.com
    • Emotional Intelligence | 3 Self Awareness: The capacity to distinguish and understand your moods, emotions and drivers Self Management: The capacity to control or redirect your inner emotions so that your inner state doesn’t necessarily match your outer state and manage your outcomes in emotionally charged situations Social Awareness: The capacity to discern, and connect with others emotions, to handle people according to their emotional reactions and to be aware of how you are perceived by others Relationship Management: Competency in managing relationships and building networks; the ability to find common ground, engage others and build connections Discover: the Triangle of Success and the Cycle of ImprovementAction Planning Plan goals and strategic on-the-job activities to ensure growth on their self-identified areas for change and continued development.At the end of this workshop participants will be able to:  Utilize EQ insights as a resource for personal and organizational change.  Recognize individual strengths and developmental needs.  Create a specific action plan for continuous learning which links their goals and personal values. 501 West Main Street, Charlottesville, VA 22903 T: 434.293.5758 C: 804.502.4319 info@msbcoach.com www.msbcoach.com
    • 4 | Emotional Intelligence 501 West Main Street, Charlottesville, VA 22903 T: 434.293.5758 C: 804.502.4319 info@msbcoach.com www.msbcoach.com
    • Emotional Intelligence | 5 Table of Contents 6 | DISCOVERING EMOTIONAL INTELLIGENCE OVERVIEW 10 | EQ - SELF 12 | EQ - OTHERS 14 | EQ PROFILE 30 | EQ ASSESSMENT & KEY 32 | SELF-REFLECTION 34 | EQ ACTIVITY 36 | STRENGTHENING EQ501 West Main Street, Charlottesville, VA 22903T: 434.293.5758 C: 804.502.4319info@msbcoach.com www.msbcoach.com
    • 6 | Emotional Intelligence Discovering Emotional Intelligence What is Emotional Intelligence (EQ)? 1. Abilities & skills that _______ us with emotional insight, ________ , and information. 2. Learning EQ opens our ______ to personal ______ and goals. 3. Creates opportunities to ______ appropriately, build rewarding ______, make intentional choices, and gain ______. 4. Increases ______ of our own emotional ______ and respect and _______ for others. 5. Success is __% EQ and __% IQ 6. The Center for Creative Leadership shows __ % of executives fail due to poor ____________ ____________. 501 West Main Street, Charlottesville, VA 22903 T: 434.293.5758 C: 804.502.4319 info@msbcoach.com www.msbcoach.com
    • Emotional Intelligence | 7 Triangle of Success501 West Main Street, Charlottesville, VA 22903T: 434.293.5758 C: 804.502.4319info@msbcoach.com www.msbcoach.com
    • 8 | Emotional Intelligence Emotionally Intelligent Teams EQ improves our ______, team functionality and profitability through: (The Emotionally Intelligent Team) a. Team & personal ___________ b. Motivation c. Emotional awareness d. _________________ e. Stress tolerance f. Conflict resolution skills g. ____________ mood h. ____________ & physically healthy i. Creative j. ____________ k. Energized 501 West Main Street, Charlottesville, VA 22903 T: 434.293.5758 C: 804.502.4319 info@msbcoach.com www.msbcoach.com
    • Emotional Intelligence | 9Circle of Improvement TRAP501 West Main Street, Charlottesville, VA 22903T: 434.293.5758 C: 804.502.4319info@msbcoach.com www.msbcoach.com
    • 10 | Emotional Intelligence EQ with Self Self-awareness = the awareness of what is happening internally. Self-awareness of your:  Personal emotional state  Multiple emotions surging at the same time  Emotions can operate unconsciously  Ability to use words to explain how you feel Being self-aware will help you to accept your emotions, to feel more emotionally balanced, and live in harmony with your moral sense. Self-Awareness helps you to:  Gain awareness of different emotions  Gain an accurate knowledge and assessment of yourself  Increase your self-confidence  Become more comfortable in your own skin 501 West Main Street, Charlottesville, VA 22903 T: 434.293.5758 C: 804.502.4319 info@msbcoach.com www.msbcoach.com
    • Emotional Intelligence | 11 Self-management = the ability to recognize that your internal emotionalstate does not have to correspond to your behavior.Self-Management helps you to strengthen and copewith emotionally stressful situations through managingand regulating your emotions.Self-Management gives you improved:  Self-control  Trust  Consciousness  Adaptability  Achievement drive  Initiative  Confidence501 West Main Street, Charlottesville, VA 22903T: 434.293.5758 C: 804.502.4319info@msbcoach.com www.msbcoach.com
    • 12 | Emotional Intelligence EQ with Others Social awareness = the ability to increase your understanding of others’ emotions based on recognizing situations, reading body language, non-verbal cues, and emotional feedback provided. Social awareness allows you to understand how others view you as well as how you perceive others. Social awareness provides a capacity for empathetic and sympathetic connection with an individual or involvement in a groups experience. Social-Awareness gives you:  Empathy  Sympathy  Service orientation  Organizational awareness  Trustworthiness  Better relationships 501 West Main Street, Charlottesville, VA 22903 T: 434.293.5758 C: 804.502.4319 info@msbcoach.com www.msbcoach.com
    • Emotional Intelligence | 13 Relationship management = Increases your understanding that what you express emotionally has an impact on others and takes this into account when dealing with others and building relationships.Relationship management creates awareness that thenature of relationships (individually or in a group) isdetermined by how emotions are communicatedwithin relationships — positive or negative— as well asunderstanding how the other three areas of EQ affectone’s relationships.Relationship Management helps you:  Develop others  Gain influence  Improve communication  Manage conflicts  Improve leadership  Become a change catalyst  Build strong bonds  Increase teamwork and collaboration501 West Main Street, Charlottesville, VA 22903T: 434.293.5758 C: 804.502.4319info@msbcoach.com www.msbcoach.com
    • 14 | Emotional Intelligence EQ : Self-AwarenessThis self-assessment is designed to help you think aboutemotional intelligence and how it relates to yourpersonal and professional life.Answer each statement of the items below, thinkingabout your typical response to situations. For the bestresults, you need to answer honestly. “To thine own selfbe true.” Subtotal as directed after each of seven statements.1. I lose my cool or respond in ways that I would prefernot to in certain situations.  0 Almost Always  1 Usually  2 Sometimes  3 Rarely  4 Almost Never 501 West Main Street, Charlottesville, VA 22903 T: 434.293.5758 C: 804.502.4319 info@msbcoach.com www.msbcoach.com
    • Emotional Intelligence | 152. During times of disorder and change, I am aware ofmy emotional gut reaction.  0 Almost Never  1 Rarely  2 Sometimes  3 Usually  4 Almost Always3. When having a rough conversation with mymanager, I am sometimes surprised by my emotions,and can find myself crying or lashing out.  0 Almost Always  1 Usually  2 Sometimes  3 Rarely  4 Almost Never4. I am a positive and upbeat person.  0 Almost Never  1 Rarely  2 Sometimes  3 Usually  4 Almost Always501 West Main Street, Charlottesville, VA 22903T: 434.293.5758 C: 804.502.4319info@msbcoach.com www.msbcoach.com
    • 16 | Emotional Intelligence5. I am unaware of the nuances that lead differentconversations to turn out in ways I did not expect.  0 Almost Always  1 Usually  2 Sometimes  3 Rarely  4 Almost Never6. Under pressure, I get distracted and have difficultyconcentrating.  0 Almost Always  1 Usually  2 Sometimes  3 Rarely  4 Almost Never 501 West Main Street, Charlottesville, VA 22903 T: 434.293.5758 C: 804.502.4319 info@msbcoach.com www.msbcoach.com
    • Emotional Intelligence | 177. I find it natural to talk about my emotions.  0 Almost Never  1 Rarely  2 Sometimes  3 Usually  4 Almost Always Total Self-Awareness Score: _____501 West Main Street, Charlottesville, VA 22903T: 434.293.5758 C: 804.502.4319info@msbcoach.com www.msbcoach.com
    • 18 | Emotional Intelligence EQ : Self-Management1. I have a strong sense of personal purpose that keeps me focused despite issues or other organizational pressures that distract me.  0 Almost Never  1 Rarely  2 Sometimes  3 Usually  4 Almost Always2. When my leader asks me to do something that I feelis unnecessary, or is something better handled by oneof my direct reports, I do it – but I find myself stewingabout it later on.  0 Almost Always  1 Usually  2 Sometimes  3 Rarely  4 Almost Never 501 West Main Street, Charlottesville, VA 22903 T: 434.293.5758 C: 804.502.4319 info@msbcoach.com www.msbcoach.com
    • Emotional Intelligence | 193. I can stay calm even in the most difficult ofcircumstances.  0 Almost Never  1 Rarely  2 Sometimes  3 Usually  4 Almost Always4. Stress is something I experience...  0 Almost Always  1 Usually  2 Sometimes  3 Rarely  4 Almost Never5. I find myself irritated or impatient when others donot respond as I would like them to.  0 Almost Always  1 Usually  2 Sometimes  3 Rarely  4 Almost Never501 West Main Street, Charlottesville, VA 22903T: 434.293.5758 C: 804.502.4319info@msbcoach.com www.msbcoach.com
    • 20 | Emotional Intelligence6. I have big mood swings.  0 Almost Always  1 Usually  2 Sometimes  3 Rarely  4 Almost Never7. You overhear two co-workers talking about howlousy one of your presentations was. Your reaction is toget upset, worry about the comment for days and/oravoid saying anything to the two people.  0 Almost Always  1 Usually  2 Sometimes  3 Rarely  4 Almost Never Total Self Management Score ___ 501 West Main Street, Charlottesville, VA 22903 T: 434.293.5758 C: 804.502.4319 info@msbcoach.com www.msbcoach.com
    • Emotional Intelligence | 21 Notes and ideas:501 West Main Street, Charlottesville, VA 22903T: 434.293.5758 C: 804.502.4319info@msbcoach.com www.msbcoach.com
    • 22 | Emotional Intelligence EQ : Social Awareness1. I find it "easy" to read other peoples emotions.  0 Almost Never  1 Rarely  2 Sometimes  3 Usually  4 Almost Always2. I find that others reactions to the challenges that weare working through tend to cloud the issues, servingas an obstacle to our moving forward and causing us toget off track.  0 Almost Always  1 Usually  2 Sometimes  3 Rarely  4 Almost Never 501 West Main Street, Charlottesville, VA 22903 T: 434.293.5758 C: 804.502.4319 info@msbcoach.com www.msbcoach.com
    • Emotional Intelligence | 233. I find myself caught off guard by the reactions ofothers. It seems their emotions well up out ofnowhere.  0 Almost Always  1 Usually  2 Sometimes  3 Rarely  4 Almost Never4. When I need to confront my leader about achallenging situation, I can sense his/her response byslight non-verbal cues – and often know the answerbefore he/she even provides it.  0 Almost Never  1 Rarely  2 Sometimes  3 Usually  4 Almost Always5. I find it easy to understand the key drivers that makeothers respond and behave the way that they do.  0 Almost Never  1 Rarely  2 Sometimes  3 Usually  4 Almost Always501 West Main Street, Charlottesville, VA 22903T: 434.293.5758 C: 804.502.4319info@msbcoach.com www.msbcoach.com
    • 24 | Emotional Intelligence6. I am uneasy in a number of different social settings.Some might say I am shy or have difficulty inconnecting with others.  0 Almost Always  1 Usually  2 Sometimes  3 Rarely  4 Almost Never7. I am a focused listener and I pick up on subtleemotional and non-verbal cues.  0 Almost Never  1 Rarely  2 Sometimes  3 Usually  4 Almost Always Total Social Awareness Score ____ 501 West Main Street, Charlottesville, VA 22903 T: 434.293.5758 C: 804.502.4319 info@msbcoach.com www.msbcoach.com
    • Emotional Intelligence | 25 Notes and ideas:501 West Main Street, Charlottesville, VA 22903T: 434.293.5758 C: 804.502.4319info@msbcoach.com www.msbcoach.com
    • 26 | Emotional IntelligenceEQ: Relationship Management1. I find that differences among and between the members of my group are a hindrance to higher levels of performance.  0 Almost Always  1 Usually  2 Sometimes  3 Rarely  4 Almost Never2. When people get angry, defensive, or difficult, I findthat the best way to deal with them is to put them intheir place by whatever means necessary – or I simplyignore them.  0 Almost Always  1 Usually  2 Sometimes  3 Rarely  4 Almost Never 501 West Main Street, Charlottesville, VA 22903 T: 434.293.5758 C: 804.502.4319 info@msbcoach.com www.msbcoach.com
    • Emotional Intelligence | 273. I find it simple to connect and collaborate withothers.  0 Almost Never  1 Rarely  2 Sometimes  3 Usually  4 Almost Always4. Assume that one of your team members provided aninsufficient report to your leadership while you wereout of the office. You have talked with this person anumber of times previously about the depth of theinformation needed in the report. In addition, youspecifically told him/her that all reports must gothrough the acting manager in your absence ratherthan your boss. This one did not.You call the person who wrote the insufficient reportinto your office, you let them have it in no uncertainterms by sternly telling him/her how wrong they were.  0 Almost Always  1 Usually  2 Sometimes  3 Rarely  4 Almost Never501 West Main Street, Charlottesville, VA 22903T: 434.293.5758 C: 804.502.4319info@msbcoach.com www.msbcoach.com
    • 28 | Emotional Intelligence5. You overhear several colleagues at the “watercooler” griping about another peer. Despite knowingbetter, you fall prey to adding your thoughts on thesituation.  0 Almost Always  1 Usually  2 Sometimes  3 Rarely  4 Almost Never6. You are the leader on a cross-divisional projectteam. Two members of the team continually fight andargue. Aside from asking them to be quiet, you areuncertain about what to do.  0 Almost Always  1 Usually  2 Sometimes  3 Rarely  4 Almost Never 501 West Main Street, Charlottesville, VA 22903 T: 434.293.5758 C: 804.502.4319 info@msbcoach.com www.msbcoach.com
    • Emotional Intelligence | 297. When attempting to voice an opinion that isdifferent from the current line of thought, I find myselfeither buckling under the pressure of others or arguingheatedly for my point of view.  0 Almost Always  1 Usually  2 Sometimes  3 Rarely  4 Almost Never Total Relationship Management Score: ___501 West Main Street, Charlottesville, VA 22903T: 434.293.5758 C: 804.502.4319info@msbcoach.com www.msbcoach.com
    • 30 | Emotional Intelligence EQ Assessment Self- Self- Social Relationship Awareness Management Awareness Management28272625242322212019181716151413121110090807060504030201 501 West Main Street, Charlottesville, VA 22903 T: 434.293.5758 C: 804.502.4319 info@msbcoach.com www.msbcoach.com
    • Emotional Intelligence | 31 Assessment KeyFor each category, write your score in the line provided.Shade in the box next to the appropriate number on thechart on page 30 to create a graphical representation ofyour overall score.Self-Awareness: ______________Self-Management: ______________Social Awareness: ______________Relationship Management: ______________What your scores mean:501 West Main Street, Charlottesville, VA 22903T: 434.293.5758 C: 804.502.4319info@msbcoach.com www.msbcoach.com
    • 32 | Emotional Intelligence Self Reflection1. After taking the EQ assessment I discovered mystrengths are:2. After taking the EQ assessment, I learned I can focusmy energy to increase my EQ in these areas: 501 West Main Street, Charlottesville, VA 22903 T: 434.293.5758 C: 804.502.4319 info@msbcoach.com www.msbcoach.com
    • Emotional Intelligence | 333. What is one thing I can do to improve my EQ?4. How will improving my EQ affect me professionally(i.e. co-workers, employees, etc.)?5. How will increasing my EQ affect my life personally(i.e. self-confidence, relationship building, etc.)?501 West Main Street, Charlottesville, VA 22903T: 434.293.5758 C: 804.502.4319info@msbcoach.com www.msbcoach.com
    • 34 | Emotional Intelligence Emotional Intelligence ActivityPartner DiscussionDiscuss the following with your partner.Be as emotionally honest as you can.1. My greatest stress at work is...2. What energizes me at work is...3. The way I can build on those energizers is... 501 West Main Street, Charlottesville, VA 22903 T: 434.293.5758 C: 804.502.4319 info@msbcoach.com www.msbcoach.com
    • Emotional Intelligence | 354. When I am stressed at work, I tend to...5. I think a more emotionally intelligent response would be to...6. Conduct an empathy check. Paraphrase what your partner just stated about work stress and reactions. Ask your partner if you have captured his/her feel- ings adequately.7. As I think about how I connect with others at work, I think I need to...501 West Main Street, Charlottesville, VA 22903T: 434.293.5758 C: 804.502.4319info@msbcoach.com www.msbcoach.com
    • 36 | Emotional Intelligence Strengthening Your EQ: Self-Awareness1. Think: Identify a recent experience where you wishyou had responded differently. What were you feeling? How did those feelings drive your reactions? What outcome did you get? How would you like the outcome to be different? What can you do to create that?2. Engage: Become aware of your feelings & WHY theyare present (what values or principles are violated?)Identify ways to manage your feelings and reactions.3. Request: Effective, productive, thoughtfulfeedback from peers, leadership, direct reports, orfriends/family. Remember you can only change andcontrol your own behavior, not anyone else’s. Proper Confrontation: I feel __________ when _________. I prefer _________. Ask yourself – What can I do differently to bring about the desired change? 501 West Main Street, Charlottesville, VA 22903 T: 434.293.5758 C: 804.502.4319 info@msbcoach.com www.msbcoach.com
    • Emotional Intelligence | 37 Strengthening Your EQ: Self-Management1. Manage Yourself: From self-awareness you havebecome aware of your positive and negative feelings.Now you can identify the source and better manageyour responses.2. Journaling: is a good way to become more aware ofoutcomes in emotionally charged situations andprocessing through how you can take ownership tochange the outcome.3. Wait: Take the necessary time before you confrontor respond, to be sure you are in control. This will allowyou to think through all the possibilities and respondappropriately. This will also help you build trust.4. Be In Control: When you practice self-management,you will be in better control and feel more confident.“Seek to understand before being understood.” – Steven Covey501 West Main Street, Charlottesville, VA 22903T: 434.293.5758 C: 804.502.4319info@msbcoach.com www.msbcoach.com
    • 38 | Emotional Intelligence Strengthening Your EQ: Social AwarenessThe following questions will help you identify areas youcan focus on to improve your social awareness:1. Do others think my expectations are unrealistic?2. How would helping others be beneficial?3. What do others need from me to be successful?4. How can I be more aware and attentive to others’needs?5. How can I address challenges in a neutral/non-confrontational way?6. What behaviors do I have that hinder others?7. Am I willing to ask colleagues, leadership, directreports, friends or family for honest feedback in theabove areas? 501 West Main Street, Charlottesville, VA 22903 T: 434.293.5758 C: 804.502.4319 info@msbcoach.com www.msbcoach.com
    • Emotional Intelligence | 39 Strengthening Your EQ: Relationship ManagementThe following questions will help you identify areas youcan focus on to improve your relationships:1. What do my relationships look like?2. Am I pleased with my current relationships?3. What is the cost of vulnerability to me?4. What keeps me from opening up to moremeaningful relationships?5. What can I do to develop more trust in myrelationships?6. Do I have work relationships that support me andgive honest feedback?7. What can I do to expand my professional network?8. Am I willing to ask colleagues, leadership, directreports, friends or family for honest feedback in theabove areas?501 West Main Street, Charlottesville, VA 22903T: 434.293.5758 C: 804.502.4319info@msbcoach.com www.msbcoach.com
    • Notes and ideas: