SMS Management & Technology was founded in 1986 on the basis of three core rules: add value, maintain unity and enhance reputation. Over 20 years on, these values remain central to our business today, allowing us to continue delivering excellence in everything we do
SMS Management & Technology [ASX:SMX] is Australia’s largest publicly listed management and technology Services firm
SMS Consulting SMS Consulting delivers specialist external expertise when your business needs it most. Established in 1986, SMS Consulting is a long standing provider of Management Consulting Services to Australian and selected international clients. We employ experienced consultants, each a specialist in their field.
Typical client problems Problems we solve ... “ We can’t find stuff” “ Our messages are out of synch” “ Our customers hate our Web site” “ Our transaction costs are too high” “ We want more customer self-service” “ Our website navigation doesn’t make sense” “ Our search engine doesn’t work properly” “ We want to be able to share our information more easily” “ Our intranet doesn’t work any more” “ It takes too long to find anything” We’ve out-grown our intranet”
Typical client problems … what is an ‘intranet’ anyways…? “ We can’t find stuff” “ Our messages are out of synch” “ Our customers hate our Web site” “ Our transaction costs are too high” “ We want more customer self-service” “ Our website navigation doesn’t make sense” “ It takes too long to find anything” “ Our search engine doesn’t work properly” “ We want to be able to share our information more easily” “ Our intranet doesn’t work any more”
… information strategy ... “ What content do I need?" “ How can I make my information ‘findable’?” “ What are the content essentials?” “ How can I structure information?” “ What is information architecture?” “ How can I make information useful?” “ What content don’t I have?"
AGIMO’s Better Practice Checklist suggests intranets need:
‘ high-value content’ and
‘ killer apps’
… but what are these?
Information strategy – intranet essentials * Damsgaard & Scheepers (2000 ) Intranets should cover these functions and strategic information areas: Publishing Publish information. E.g. home pages, newsletters, technical documents, product catalogues, employee directories Transacting Transact with functionality on intranet pages and other organisational computer-based information systems. E.g. via web forms Interacting Interact with other individuals and groups in the organisations (eg. via discussion groups, collaborative applications) Searching Search for organisational information (eg. via search engines, indexes, search agents) Recording Record ‘organisational knowledge’ (such as capturing best-practice, business processes, frequently asked questions)
Identify what information you don’t have , but need!
Structure information logically so people can find it
Make navigation and page layout logical and consistent
… governance strategy … “ How can I best manage my site?” “ Why do we need a sponsor?” “ What are the typical models for governance?” “ What model will fit my agency size?” “ What are the benefits of different governance models?” “ What do users expect from a governance strategy?”
People behave like adults unless you treat them otherwise
The ‘Path of Least Resistance’ and ‘Minimal Effort’
… technology strategy… “ Do we need a CMS?” “ What are the latest trends?” “ But we’ve already got technology to manage content” “ Can we stay with static content?” “ Where do wikis fit in?” “ Can we use a blog?” “ What is Enterprise Search?” “ Does technology = knowledge management?” “ Does metadata matter?” Open Source Service Oriented Architecture
People find it easier to update (and they do keep it up-to-date) than their traditional intranet.
Lightweight nature that makes it easy to share knowledge and information
Doesn’t require the use of the Defence secure-network
Easily and rapidly share knowledge between departments
… intranet strategy in action ... “ I need a strategic framework for managing my intranet” “ I want to deliver my intranet project strategically!” “ I want a user-friendly methodology I can use for my project!” “ Are there standards and best-practice?”