Maximizing Assets, Unleashing Growth, and Transforming to Succeed
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  • 1. Telecommunications, Media & Entertainment The way we do itTelecom, Media & Entertainment OverviewMaximizing Assets, Unleashing Growth, andTransforming to Succeed Next Page
  • 2. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances Capgemini Who We Are TME Overview What We Do Next PagePrevious Page Print Quit
  • 3. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances Capgemini Who We Are Who We Are Global Telecom, Media & Entertainment Sector Telecom, Media & Entertainment (TME) To help you achieve strategic goals ■ Global network of strategy labs and What We is a global sector organization of and world-class results: innovation teams, producing an ongoing Do Capgemini, dedicated to helping the program of thought leadership materials telecommunications, media, and ■ A dedicated team of around 5,000 such as white papers, and technology entertainment industries achieve strategic management consultants and systems proofs of concept goals and world-class results. integrators based around the globe. The sector includes onshore and offshore ■ Key protagonist in an ecosystem of By combining technical expertise and centers of excellence and IT factories strategic and innovative technology insight with a passion for innovation, concentrating best practice for leading alliances, enjoying strong links with TME delivers true value to clients software and business processes as part leading academics and industry analysts worldwide. We leverage expert industry of Capgemini’s Rightshore® approach* knowledge, our core consulting, ■ Harnessing Capgemini’s Global Service ■ Acknowledged industry leader with Line initiatives to bring TME players architecture and systems integration skills, more than a forty-year track record of experience and reassurance for large and and strong alliances to help our clients delivering benefits to 300+ clients cross-country projects in critical areas maximize assets, unleash growth, and worldwide including fixed, mobile, such as Business Information transform to succeed. Internet Service Provider, cable, Management and Testing. broadcast, publishing, and entertainment organizations Next Page Maximizing Assets, Unleashing Growth, and Transforming to SucceedPrevious Page Print * Capgemini relies on its global delivery model called Rightshore®, which aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients. Quit 3
  • 4. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances Capgemini What We Do Who We Are A suite of solutions for the Telecom, Media & Entertainment Industry What We Do Capgemini has developed a suite of TME Capability & Offering Framework solutions tailored to the Telecom, Media & Entertainment industries. These Transforming Communications Business Transforming Content Business solutions combine a broad range of Strategy & Business Consulting industry-specific capabilities and the Strategy Business Creation Operations Formulation Excellence Group’s foundation services. These assets Business Simplication Communications Digital include those such as consulting services, Service Transformation Customer Management Content Digital Management Management Application Lifecycle Services (ALS) and Platform Self-Care Customer Experience Services 3D Service Media testing. Assurance Order Content Management Management Business Information Management Revenue Management Our services are designed to be the right Management Product Business Campaign Targeted Delivery IP & Rights Workbook Management solution for many different client Billing Intelligence Management Digital Excellence Insights IPRM scenarios. This means that TME players Enterprise Management may consider major, evolutionary or ERP Digital Monetization modular transformation with us. Results are guaranteed through our Collaborative Capgemini Foundation Practices Business Experience™ and measured to Industrializing IT Sourcing Application be on target and above customer CRM Billing OSS BI Rightshore® Lifecycle TME Factories Services expectation (OTACE). This capability and offering is illustrated in our TME Service Innovating in Telecom and Media Next Page Framework (see right). The framework TechnoVision Service centers on communications and content Service Platform Trial Lab IPTV RAIN RDVPrevious Page transformation and is characterized by our CTP, DCS** and innovation offerings. Key: Offer Domain Print Collaborative Business Experience™ ® Quit ** CTP: Communications Transformation Platform, DCS: Digital Content Services. 4
  • 5. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances Capgemini Major Trends TMEConsulting TMEStrategy Lab TME TechnologyServices Lab C4 Advisory Board Addressing Global Next Page TrendsPrevious Page Print Quit
  • 6. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances Capgemini Approach Anticipates and Responds to Major TrendsMajor Trends Addressing executives critical strategic and operational challenges TME Consulting Consumers are TME adopting New BehaviorsStrategy Lab Network / IT Sourcing are Customer Care TME shifting to is evolving alternative towards Technology schemes differentServices Lab media 6 Major C4 Evolutions Advisory Board & Trends Developing Monetization Countries appear of New Services as the major leads to new growth business potential models Next Page Competition & RegulationPrevious Page re-shape operational models Print Quit 6
  • 7. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances Capgemini Global Telecom, Media & Entertainment ConsultingMajor Trends Introducing TME Consulting Services TME Consulting TME’s Consulting organization is the A number of principles make our team ■ We are committed to our clients’ TME leading global management consulting unique: success through our focus onStrategy Lab group. It is dedicated to helping CEOs measurable engagement results. We and senior executives in the converging ■ We are totally dedicated to consulting have a unique collaborative style of communications industries address their in the TME industries and have working with our clients, the most critical strategic and operational therefore accumulated an extensive base Collaborative Business Experience™, TME challenges. of industry knowledge which forms a key part of our values TechnologyServices Lab ■ We are continually investing in content ■ We employ people both with proven Our client engagements range from strategy formulation to new business and leading-edge insights (e.g. through industry experience and from leading the TME Strategy Lab and the C4 business schools and universities, all C4 creation and simplification, through to Advisory Board) to bring innovative united by a passion for the Advisory operations excellence – always with a thinking to our clients communications industry. Board passion for results. Next Page World-class management consulting for the telecom, media and entertainment industriesPrevious Page Print Quit 7
  • 8. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances Capgemini TME Strategy LabMajor Trends Stimulating new ideas and helping drive innovation TME Consulting The TME Strategy Lab is a global network ■ Monitoring key developments in the TME of strategy consultants dedicated to telecom and media market: The LabStrategy Lab generating content-rich insights for the closely monitors key developments telecom and media industries. The Lab relating to selected industry topical conducts in-depth strategic research and issues TME analysis to generate leading-edge points of Technology view on crucial industry topics that This research is updated quarterly andServices Lab stimulate new ideas and help drive generates data and insight-rich reports innovation for our clients. on the selected industry topics Lab activities include: C4 ■ Bespoke research and analysis: The Advisory ■ Research points of views on emerging Lab delivers highly value-added Board industry trends: The Lab develops in- strategic research and analysis to clients depth strategic research on emerging addressing crucial issues relating to industry issues that are relatively under- their business. explored, but have significant implications for players. The Lab conducts these studies independently or Next Page in collaboration with external partnersPrevious Page Print Quit 8
  • 9. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances Capgemini TME Technology Services LabMajor Trends Shaping strategy for systems, platforms and architectures TME Consulting The TME Technology Services Lab has ■ Consulting activities in been contributing to our strategy and technology/platform strategy and approach for systems, platforms and feasibility analysis. TME architectures since its inception in 2007.Strategy Lab Some of the topics covered recently The Labs focus reinforces Capgeminis include: the impact of future pricing and Capabilities & Offerings for the TME payment models on billing and revenue industry. management, the role of next generation TME Our primary activities include: customer intelligence systems in targeted Technology advertising, telcos’ next generation ITServices Lab transformation roadmap, and next ■ Developing strategic insights on emerging technology trends and generation service assurance. C4 concepts within the industry through Advisory our Point-of-Views Board ■ Dissemination of thought leadership through whitepapers, webcasts and media for internal and external consumption Next PagePrevious Page Print Quit 9
  • 10. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances Capgemini C4 Advisory BoardMajor Trends Dialogue with industry leaders What is at the forefront of the minds of Board of Advisors Members List for 2009 TME today’s leaders in the telecom, media and Chair: Lord Birt, former Director-General of the BBC Consulting entertainment industries? How are they Kaj-Erik Relander, General Partner, Accel Partners dealing with the convergence in their Dana Dunne, CEO, AOL Europe industries, and the challenges and Pascal Cagni, General Manager & VP, EMEA, Apple Europe Joanna Shields, Former President, Bebo opportunities it brings in equal measure? TME Jon Gisby, Director of New Media and Technology, Channel 4 How do their counterparts andStrategy Lab Dallas Clement, SVP Strategy & Development, Cox Communications competitors view convergence? Francis Deprez, Chief Strategy Officer, Deutsche Telekom In 2006, we founded the C4 Advisory Dawn Airey, Chairman and CEO, Five Tony Cohen, Chief Executive Officer, Fremantle Media TME Board to provide an environment where Emily Bell, Director, Digital Content, Guardian News & Media Technology leaders in these industries can share Carolyn Fairbairn, Director, Group Development and Strategy, ITVServices Lab experiences and ideas with their peers Eelco Blok, Member of the Board of Management, KPN from across the globe. Based on the Patrick Barwise, Emeritus Professor of Management & Marketing, LBS principles of fact-based discussion, Travis Katz, SVP & MD, MySpace International C4 openness and a common interest in the Olivier Fleurot, Executive Chairman, Publicis Advisory implications of convergence, the C4 Professor George Yip, Dean, RSM Erasmus University Board Advisory Board attracts a diverse mix of Stefano Mazzitelli, CEO, Telecom Italia Sparkle industry thinkers who meet once a year. Frank Rovekamp, Global Chief Marketing Officer, Vodafone Patrick Vien, Former Chairman & CEO, Warner Music International Our Telecom, Media & Entertainment Dr. Saad Al Barrak, CEO, Zain Strategy Lab fuels the debate with the latest insights and analysis, all based on “The C4 Advisory Board gives me an opportunity to meet people … who have Next Page our ‘C4 convergence’ approach, leadership positions across different industry sectors and to really share all of our encompassing Commerce, Connectivity, thoughts about where our industry is going… leaders speaking with extraordinary andPrevious Page Content and Customer Experience – all unusual candor about how they’re approaching their business issues, and each of their issues closest to the heart of our C4 strategies are going to inspire each other’s views on our own businesses” Print Advisory Board members. – Patrick Vien, President, Warner Music International Quit 10
  • 11. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances CapgeminiCommunications Transformation ContentTransformation Innovation Rightshore® Capability & Offering 1 – 2 – 3 ALS BIM Testing 3DSA Billing Excellence Next Page Previous Page Print Quit
  • 12. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances CapgeminiCommunications Transformation Communications Transformation ContentTransformation A comprehensive transformation solution Innovation Rightshore® Through our Communications Most importantly, Capgemini has a 1 – 2 – 3 Transformation Platform (CTP) we help successful record of implementing the our clients evolve their operation and CTP at large telecom operators. Existing business strategies. clients have realized major benefits in ALS four areas: CTP is based on over 400 optimized business processes aligned with the First, by using an existing platform eTOM* model. Those processes and the implementation risk is reduced BIM associated IT systems completely support substantially. customer centricity. Second, by using an existing platform Testing Capgemini utilizes our global delivery clients accelerate implementation by more capabilities to deliver these transformation than a year in some instances. programs with experience concentrated in Centers of Excellence based in North Third, since Capgemini offers its existing 3DSA intellectual property, the cost of the America, Europe and India. That experience will include experts in project will be reduced significantly. Billing functions (e.g. CRM, billing, OSS, etc), Excellence Finally, because of CTP clients are able to packages (e.g. Siebel, Metasolv, etc.), and devote their energies on obtaining the IT (e.g. program management, data strategic benefit of the transformation models, SOA, etc.). The execution of CTP rather than the implementation. Next Page precisely fitting the methodologies and governance suggested by our clients. Previous Page Print Quit *Enhanced Telecom Operations Map
  • 13. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances CapgeminiCommunications Transformation Content Transformation ContentTransformation Digital Content Services Innovation Rightshore® 1 – 2 – 3 In the media and entertainment industry, Capgemini has identified five areas that Capgemini is helping define, shape and content is moving from physical to digital need to be addressed by companies as implement new business models for ALS and companies stand poised on the line they make their business digital and more media companies. Our extensive between two worlds, trying to run their competitive. Customer Experience experience with pioneering media and “business” as usual operations (even while Management, Digital Insights, Intellectual entertainment companies, along with a BIM profits continue to fall precipitously) and, Property Management, Digital disciplined methodology, position at the same time, attempting to cater to Monetization and Digital Media Capgemini as a leader in Digital Content consumer demand for flexible digital Management. The five components work Services. We’re already helping media Testing offerings while still making the kind of together like a revenue amplifier. If one companies work (and make money) in returns required to offset losses through channel fails, they all fail. the digital world. traditional revenue streams. For most, the 3DSA digital world is all new — new products and processes, new customer expectations and distribution channels, new revenue Billing streams and cost structures. Excellence Next Page Previous Page Print Quit 13
  • 14. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances CapgeminiCommunications Transformation Innovation ContentTransformation Doing things differently and effectively Innovation The Accelerated Solutions RAIN (RApid INnovation) Rapid Design and Virtualization Rightshore® Environment (ASE) 1 – 2 – 3 ALS BIM Testing 3DSA A world-class facilitation capability; an A collaborative environment to help An agile methodology for prototyping new exceptionally productive environment to organizations re-define their IT as a “service” business applications rapidly resolve complex business challenges through the radical development and adoption Billing of new technologies and business services, Excellence enabled by Intel platforms Next Page For Capgemini, innovation consists in proposing solutions for producing and operating differently, Previous Page delivering more quickly, and at lower cost and risk, in particular thanks to Rightshore® Print Quit 14
  • 15. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances CapgeminiCommunications Transformation New Sourcing Paradigm ContentTransformation Evolving with Successful TME Companies Innovation Rightshore® Next Generation TME Sourcing 1 – 2 – 3 Telcos are looking for: ■ Industrialized end-to-end distributed delivery ■ Committed cost reduction and productivity for speed, reuse and stanardardization improvement, year one and over time ALS ■ Predictability ■ Leaner and controlled cost structure with ■ Quality commitments flexible offshore ratios ■ Secured transition BIM ■ Proven domain and technology expertise on They are thus ready to consider: and offshore including innovation capability ■ Shifting providers on a large scale Testing ■ Exclusivity on large IT scope ■ Global presence for consistent delivery across ■ Long-term relationships geographies ■ Extended roles and responsibilities 3DSA ■ Proven experience and critical mass to deliver Billing Excellence Next Page TME players demand end-to-end services for a specific functional domain Previous Page in a predictable, cost and resource efficient manner Print Quit 15
  • 16. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances CapgeminiCommunications Transformation TME Centers of Excellence and Research in India ContentTransformation Harnessing a winning global network Innovation Headquartered in Bangalore, our plan is to grow Bangalore: End-to-end BSS/OSS** Solution Rightshore® up to 4,000 dedicated TME Factory and Center of 1 – 2 – 3 Excellence personnel Mumbai: Testing and ALS*** across domains, Media Solutions ALS Telecom and Media COTS* Factories and Centers of Excellence Norway Sweden Finland BIM Oslo Stockholm Helsinki India Bangalore UK Denmark & Mumbai Testing Canada London Copenhagen Toronto Poland Spain Krakow Madrid 3DSA U.S. Atlanta Portugal Germany Billing Los Angeles Algés Munich New York, San Francisco Netherlands Excellence Morocco Utrecht Middle East China Casablanca Shanghai Italy Dubai TME Factory / Milan Next Page Center of Excellence France Australia Sydney TME Strategy and Paris Previous Page Research Lab Print *Commercial Off the Shelf Software ** Business Support Systems / Operations Support Systems Quit 16
  • 17. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances CapgeminiCommunications Transformation TME Delivers through Global Talent ContentTransformation Ensuring successful transformational outcomes Innovation Rightshore® The Critical Success Factors for a Capgemini investment in successful 1 – 2 – 3 winning global delivery approach transformational outcomes Sound Deal ■ Well-conceived sourcing strategy Collaborative Business Experience™ for greater ALS ■ Tailored program flexibility, reactivity and creativity—qualities that ■ Responsive to change elevate your performance BIM Credible ■ Access to IT skills ■ Bangalore Centers of Excellence Expertise ■ IT investment ■ North America and European Accelerated ■ Effective retained organization Delivery Centers Testing ■ Risk reduction ■ Accelerated Solutions Centers 3DSA Desired ■ Transformation ■ CTP for flexible transformation Outcome ■ Competent service delivery ■ Innovative Deployment Options (SLA proficiency) plus value ■ Accelerators for ‘fixed time, fixed costs Billing ■ Shareholder value and unlimited value’ Excellence Next Page Global Talent. One Team. We call it Rightshore® Previous Page Print Quit 17
  • 18. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances CapgeminiCommunications Transformation Application Lifecycle Services ContentTransformation Cutting cost, not potential Innovation Our vision includes three, clear promises to our clients bringing application development and Rightshore® maintenance to the next level. 1 – 2 – 3 ALS Closer to the business Most impactful Getting greater BIM business value from the usage of IT Testing Flexibility and Most flexible predictability Allowing business to master demand with 3DSA predictable AD&M costs Billing Excellence Consolidation of Saving up to suppliers and 30% on level AD&M costs Most productive contracts Next Page Previous Page Market challenges Capgemini’s 3 Promises What next level AD&M delivers Print *Application Development & Management Quit 18
  • 19. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances CapgeminiCommunications Transformation Business Information Management ContentTransformation Making information work for you Innovation Rightshore® 1 – 2 – 3 Capgemini’s Business Information Industry Telecom Solution Management (BIM) helps enterprises layer Media & Entertainment ALS secure and exploit Business Information through its entire lifecycle. Business Supply Product Customer Performance Chain & Channel Risk Regulatory Business Management Management Compliance Our BIM practice offers a holistic end-to- Engagement Insight BIM end approach for effectively managing Business Information at every point of Information Strategy need, treating it as a critical business asset Testing and an agile platform for supporting Enterprise Delivery Model (Solution Centre, Distributed Delivery Framework & Rightshore®) business operations. BI & Analytics Data ECM Core Warehousing 3DSA Capabilities (Reporting and Predictive Analysis) (Data warehousing and BI (Enterprise Content Management) Infrastructure) Billing Data Management (Data Migration, Data Quality, Master Data Management) Excellence Next Page Previous Page Print Quit 19
  • 20. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances CapgeminiCommunications Transformation Testing Services ContentTransformation Ensuring end-to-end quality assurance Innovation Rightshore® 1 – 2 – 3 Testing and Quality Assurance is a critical TPI® methodologies to apply a structured step in the system life cycle. Its objective customizable, risk based and business ALS is to ensure that the system meets all its driven test management approach. requirements, both functional and non functional. We use leading test tools from HP and IBM for cost efficiency combined with our BIM As more and more systems consist of industry specific frameworks as complex interconnected applications that accelerators. We offer a full managed test are often developed and supported by service and test solution through our test Testing different teams and even different centers in the US, Europe and Asia. vendors, it is key to verify as early as possible that requirements are met from We have demonstrated that, through this 3DSA the end-to-end, customer perspective, and approach end-to-end quality assurance not from the individual application reduces total cost-of ownership and time- perspective. to-market, while providing carrier class Billing quality-of-services and flexible resourcing. Excellence Capgemini has been providing testing services for over thirty years and is considered one of the recognized Next Page independent leaders. With over 8,000 dedicated testing specialists (including Previous Page 3,000 in our Rightshore® locations) we use our industry leading TMap® and Print Quit 20
  • 21. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances CapgeminiCommunications Transformation Service Management: 3D Service Assurance ContentTransformation Accompanying Telcos’ progress along three dimensions Innovation Rightshore® 1 – 2 – 3 Key Drivers 3D S Ambition Reactive ervic ALS ■ Customer-centric SLAs, in order to Business Model: e As prioritize issues Customer sur Intimacy anc e From inside-out to outside in ■ Customer impact assessment, including BIM Business Model: proactive information Innovative Cu sto Services me r ■ Network and service “decoupling” Testing Se rv ice ■ Service Quality seamlessly over multiple Pr od u networks ct Ne 3DSA tw Re or ■ Allied system support, even, if not Business Model: so k Low Cost u “owned” by the CSP rc Operational Billing e Proactive Excellence Excellence ■ Service and Device, end-to-end, n ach tio le Re sac cyc including remote management of CPE Transformatio an life tr er n planning Time m devices. Fro stom u toc Next Page Previous Page Print Quit 21
  • 22. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances CapgeminiCommunications Transformation Revenue Management: Capgemini’s Billing Excellence Service Offering portfolio ContentTransformation Suite of service offerings and a way of working to provide Innovation clients with confidence in their billing systems Rightshore® 1 – 2 – 3 We Managed Service Vision ALS ■ Advise Deliver end-to-end billing services from Analysis of pricing and payment trends for Application product definition to bill implications on billing & production revenue management Management (AM) Business Launch Enabling telcos to move forward on Break/fix and change control, Determine new strategies, pricing, sound recommendations and including upgrades to mitigate Operate products and bundles BIM critical billing failures and Manage Advise experience Allowing telcos Enabling Billing System to focus more on telcos to move Maintenance Roadmap core business while forward on sound ■ Create, Upgrade and Optimize Monitor billing infrastructure adding value and recommendations Produce the billing Testing to ensure robust and efficient support to billing functions Billing and experience transformation master plan operations Excellence Supporting telcos to build or upgrade Migrate Solution Selection their billing systems Billing Package Extract, transform and 3DSA load customer data and product models Create, Upgrade and Optimize Assessment; select the right software packages ■ Operate and Manage Integrate Supporting telcos to build or upgrade their billing systems to meet specific needs Design Connect the billing system Billing Allowing telcos to focus more on core with other applications (CRM, data warehouse, Develop and Define billing process flows and design customer, Configure Excellence business while adding value and provisioning and accounting) Configure billing product catalog data models and architecture support to billing functions. packages and develop bespoke plug-ins Next Page Previous Page Capgemini can deliver a modular or end-to-end service Print Quit 22
  • 23. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances Capgemini Client Our ExperienceEndorsements OTACE Awards & Accolades Next Page Previous Page Print Quit
  • 24. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances Capgemini TME Experience ClientEndorsements Spanning key players, market segment and geography OTACE Awards & “Working with “Capgemini’s project Accolades Capgemini was a team integrated We work with 7 of the top 10 truly collaborative seamlessly with experience...” ours...” worlds biggest telecom CEO, Deputy COO, network operators RaboMobiel SFR MVNE “By working with Capgemini to implement “The work that has “Cell C has made software-on-demand we have been able to been carried out by tremendous progress achieve a state-of-the-art subscription Capgemini has over the past 18 management system in just six months. We given the SABC months and have also minimised the upfront funding new impetus and Capgemini have required and we are confident of seeing a resilience…” been true partners in positive return on our investment in months Head of Strategy and helping us on this rather than years.” Paul Cheesbrough, Risk Management, journey...” Chief Information Officer, TMG SABC CEO, Cell C “When putting strategy and “The joint post-merger project team of Invitel and “By maintaining a continuous plans together Capgemini’s Capgemini not only heartbeat, Capgemini ensured concern was always to keep Next Page overachieved on the initial that this complex project with it real and make sure that it synergy estimates but also many stakeholders delivered its can actually be implemented mastered the exciting results in time.”Previous Page and measured.” merger integration process Marketing Manager Corporate, CMO, in record time.” Vodafone Netherlands Print Telefónica O2 Czech Republic CEO, President and HTCC Quit 24
  • 25. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances Capgemini Client Satisfaction ClientEndorsements Building and maintaining fruitful client relationships OTACE Our client relationship management process, known as OTACE Reporting (On Time and Above Client Expectations) is a key factor underpinning Awards & our strong client relationships. Accolades OTACE Steps Determine Set Measure Analyze / OTACE Expectations Client Take Participants Satisfaction Action OTACE Results (as of 31.12.08) > 3,900 Engagements tracked 90% Delivered on time Next Page 97% Delivered abovePrevious Page or to customer expectation Average client satisfaction = 4.16 / 5 Print Quit 25
  • 26. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances Capgemini Achievements ClientEndorsements Leading in consulting, technology and outsourcing services OTACE for the TME industries “Considerable consulting and Winner of Vodafone’s integration practices in the industry Awards & Corporate Accolades for BSS, OSS, wireless and service Responsibility delivery platforms” Engagement Award Gartner 2008 We globally service 7 of the top Supported 200 10 world’s largest network mission-critical billing operators system projects “Strong on Delivery, EMEA Partner of the Strong on Strategy” Year, 2009 Teradata Ovum Outsourcing Navigator Grid, 2008 Next Page ‘Above & Beyond the Call of First to partner withPrevious Page Duty’ Finalist Oracle on AiA World BSS Awards, 2008 platform Print Quit 26
  • 27. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances CapgeminiPublications Thought LeadershipTechnoVision Next PagePrevious Page Print Quit
  • 28. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances Capgemini Select Examples of our Recent Thought LeadershipPublications Publishing points of view to inform and inspire! Without doubt, our intent is to continue ■ Future of Broadcasting: A New ModelTechnoVision to lead industry thinking. To complement for Profitability the day-to-day and hard won experience of delivering numerous client projects, we ■ Maximizing customer satisfaction and underpin our thinking with a thought operational efficiency through Next leadership program. Generation Service Assurance for CSPs Select examples of this intellectual contribution are here and we would ■ Mobile Tower Sharing and Outsourcing: welcome the opportunity to discuss how Advantages and Disadvantages of Adopting Network Sharing any or each of these insights could help Infrastructures you gain advantage from the transformational shifts in our dynamic Published in association with the Indian marketplace. ■ Quest for Growth in Turbulent Times: Department of Telecommunications and Revenue Stimulation Strategies for TME the Federation of Indian Chambers of Players ■ Anticipating Internet Growth in Africa: Commerce & Industry, The Indian Prime Identifying Market Opportunities Minister launches our report on the next ■ Targeted Advertising: Unleashing the phase of growth in the exciting Indian Value of Next Generation Customer ■ Beyond 3G: 4G Strategies for Operators telecom story. Intelligence in Europe ■ The Monetization Conundrum: Lessons ■ Connecting Rural India: The Untapped Next Page for Traditional Media for Generating Growth Opportunity Online RevenuesPrevious Page ■ Content Strategies for Telcos: Venturing ■ Virtually Mobile: Assessing the into Content Production Print Opportunity for MVNOs in India. Quit 28
  • 29. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances Capgemini TechnoVisionPublications Providing structure and insight to the business and technology discussionTechnoVision TechnoVision is Capgemini’s strategic TechnoVision for TME Players framework to help clients develop the TechnoVision shows how information most relevant innovations for their technologies and their evolution will organizations, mapping technology trends impact business. Through this process to determine which ones meet the needs Capgemini is able to help telecom, media of a particular business or industry. and entertainment customers innovate and define new services for their own Capgemini’s TechnoVision proposes a business and for their clients, and to classification of technological innovations bring those services to market faster. into seven clusters and analyzes the potential consequences for our clients’ http://www.capgemini.com/resources/ business lines. This framework has videos/technovision-for-tme-players developed over time providing an evolving vision of how innovation can View online video to find out more respond to new opportunities and constraints. Next PagePrevious Page Print Quit 29
  • 30. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances Capgemini Strategic Next PagePrevious Page Alliances Print Quit
  • 31. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances Capgemini Strategic Partners to Deliver Tailored Solutions Independent and partnering with... Capgemini collaborates with its global Strategic Partners alliance partners to develop solutions tailored to client needs. In addition our Telecom, Media & Entertainment sector also has its own set of industry-specific HP IBM Microsoft Oracle SAP alliances: ■ Amdocs ■ CoreMedia Portfolio Partners ■ LHS ■ Teradata Cisco EMC Intel Sun RAIN Next Page Maximizing Assets, Unleashing Growth, and Transforming to SucceedPrevious Page Print Quit 31
  • 32. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances Capgemini Capgemini Group About Capgemini Capgemini Services FinancialsCore ValuesCollaborative Business Experience Next PagePrevious Page Print Quit
  • 33. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances Capgemini Capgemini Group Capgemini Group A global leader in consulting, technology, outsourcing, and local professional services Capgemini Services Capgemini is headquartered in Paris, Our Mission: enabling transformation Financials France and operates in more than 30 countries. We are, above all, a people Capgemini enables its clients to transform company— 90,000 people in North America, Europe, and the Asia Pacific and perform through technologies. region.Core Values Our Vision: enabling freedom Capgemini will lead by providing its clientsCollaborative with insights and capabilities that boost Business Experience their freedom to achieve superior results. Next PagePrevious Page Print Quit 33
  • 34. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances Capgemini Capgemini Services Capgemini Group Dedicated to delivering a wide range of services Capgemini Services Consulting Services ■ Customer Relationship Management % of global 2009 Revenue (Capgemini Consulting) ■ Finance & Employee Transformation ■ Supply Chain Consulting Services Financials ■ Transformation Consulting 6.7% Technology Services ■ Application Development & Integration Local ■ Agent Technology Professional Services ■ IT Transformation: Strategy & Architecture 16.9%Core Values ■ Business Intelligence ■ Infrastructure & Security Technology ■ Mobile Technology Services ■ Open Source Outsourcing 40.0% ■ Package Implementation ServicesCollaborative Business ■ Portals 36.4% Experience ■ Radio Frequency Identification Outsourcing Services ■ Business Process Outsourcing ■ Application Management ■ Infrastructure Management ■ Transformational Outsourcing Next Page Professional Services ■ Application Services (Sogeti) ■ High Tech ConsultingPrevious Page ■ Infrastructure Services ■ Testing Print Quit 34
  • 35. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances Capgemini Established Sector Backed by a Strong Group Capgemini Group Capgemini Services Revenue 2009: €8,371 million Revenue by Industry Financials Energy, Utilities & Operating margin: €595 million Chemicals Manufacturing, Retail & 13.0% DistributionCore Values Operating profit: €333 million 27.5% Financial Services 16.5% Profit for the period: €178 millionCollaborative 6.9% Business 28.1% Other Experience Net cash: €1,269 million 8.0% Telecom, Media Public Sector & Entertainment Next PagePrevious Page Print Quit 35
  • 36. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances Capgemini Seven Pillars of the Group Capgemini Group The values we share Capgemini Services A formalized set of shared values guide our business decisions and shape our culture. The practical expression of these values Honesty and objectives can be seen in the collaborative relationships we Financials build, the standards by which we measure our work, and the commitments we make to our people. BoldnessCore Values ■ Capgeminis seven values have been established through Trust experienceCollaborative Freedom ■ They have come to define who we are and how we behave Business Experience Team Spirit ■ Our values are the product of our history and the foundation of our future. Modesty Next PagePrevious Page Fun Print Quit 36
  • 37. Home TME Addressing Capability Our Thought Strategic About Overview Trends & Offering Experience Leadership Alliances Capgemini Collaborative Business Experience Capgemini Group Capgemini Transcending the traditional consultant-client paradigm ® Services Our promise: Four elements to successful collaboration Financials ■ To help you achieve better, faster, more Targeting Value Know exactly what you want to achieve and then sustainable results establish targets all the way along your project path ■ We are a natural leader in developingCore Values closer, more effective, trust-based relationships Mitigating Risk Anticipate and overcome the risks that are inherent to complex programs ■ We call this the Collaborative BusinessCollaborative ExperienceTM. It boosts flexibility, Business agility, and creativity – all essential for Optimizing Understand what each partner contributes, improve Experience your business to perform. Capabilities performance in a lasting way, and ultimately transfer knowledge for long-term advantage Aligning the Match your program to the needs of your larger Organization enterprise throughout its lifecycle and help bring Next Page managers and staff aboard.Previous Page Print Quit 37