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Peer Training
What’s Driving Peer Training? <ul><li>technology demands </li></ul><ul><li>budget constraints </li></ul><ul><li>rapid chan...
OJT vs. Peer Training
OJT vs. Peer Training <ul><li>Typical OJT </li></ul><ul><li>Peer Training </li></ul>
OJT vs. Peer Training <ul><li>Typical OJT </li></ul><ul><ul><li>anybody can get drafted to train </li></ul></ul><ul><li>Pe...
OJT vs. Peer Training <ul><li>Typical OJT </li></ul><ul><ul><li>anybody can get drafted to train </li></ul></ul><ul><li>Pe...
OJT vs. Peer Training <ul><li>Typical OJT </li></ul><ul><ul><li>anybody can get drafted to train </li></ul></ul><ul><ul><l...
OJT vs. Peer Training <ul><li>Typical OJT </li></ul><ul><ul><li>anybody can get drafted to train </li></ul></ul><ul><ul><l...
OJT vs. Peer Training <ul><li>Typical OJT </li></ul><ul><ul><li>anybody can get drafted to train </li></ul></ul><ul><ul><l...
OJT vs. Peer Training <ul><li>Typical OJT </li></ul><ul><ul><li>anybody can get drafted to train </li></ul></ul><ul><ul><l...
Impact of Inconsistent OJT Negative impact on: <ul><li>job performance </li></ul><ul><li>productivity </li></ul><ul><li>qu...
Benefits of Peer Training <ul><li>greater control over job performance </li></ul><ul><li>improved quality </li></ul><ul><l...
The Training Model Knowledge Acquisition Skill  Development Job Performance Organizational Impact PRACTICE TRANSFER MOTIVA...
7 Step  Training  Model <ul><li>1. Prepare </li></ul><ul><li>2. Make effective contact </li></ul><ul><li>3. Clarify the ta...
Checking Comprehension <ul><li>I know it. </li></ul><ul><li>I’m explaining it. </li></ul><ul><li>So, my student must be “g...
 
Checking Comprehension When to check <ul><li>when you’ve covered a lot of material </li></ul><ul><li>when you’ve been doin...
Giving Feedback Tips <ul><li>be helpful </li></ul><ul><li>mix the positive with the negative </li></ul><ul><li>be specific...
Using Documentation in Training <ul><li>The Training Checklist </li></ul><ul><ul><li>Field Trainer/Coach documents activit...
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Peer Training

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Transcript of "Peer Training"

  1. 1. Peer Training
  2. 2. What’s Driving Peer Training? <ul><li>technology demands </li></ul><ul><li>budget constraints </li></ul><ul><li>rapid change </li></ul><ul><li>certification requirements </li></ul><ul><li>increased need for quality in products and services </li></ul>
  3. 3. OJT vs. Peer Training
  4. 4. OJT vs. Peer Training <ul><li>Typical OJT </li></ul><ul><li>Peer Training </li></ul>
  5. 5. OJT vs. Peer Training <ul><li>Typical OJT </li></ul><ul><ul><li>anybody can get drafted to train </li></ul></ul><ul><li>Peer Training </li></ul>
  6. 6. OJT vs. Peer Training <ul><li>Typical OJT </li></ul><ul><ul><li>anybody can get drafted to train </li></ul></ul><ul><li>Peer Training </li></ul><ul><ul><li>identified peer trainers </li></ul></ul>
  7. 7. OJT vs. Peer Training <ul><li>Typical OJT </li></ul><ul><ul><li>anybody can get drafted to train </li></ul></ul><ul><ul><li>different trainers = different approaches </li></ul></ul><ul><li>Peer Training </li></ul><ul><ul><li>identified peer trainers </li></ul></ul>
  8. 8. OJT vs. Peer Training <ul><li>Typical OJT </li></ul><ul><ul><li>anybody can get drafted to train </li></ul></ul><ul><ul><li>different trainers = different approaches </li></ul></ul><ul><li>Peer Training </li></ul><ul><ul><li>identified peer trainers </li></ul></ul><ul><ul><li>all peer trainers use the same approach </li></ul></ul>
  9. 9. OJT vs. Peer Training <ul><li>Typical OJT </li></ul><ul><ul><li>anybody can get drafted to train </li></ul></ul><ul><ul><li>different trainers = different approaches </li></ul></ul><ul><ul><li>trainers’ skills vary widely </li></ul></ul><ul><li>Peer Training </li></ul><ul><ul><li>identified peer trainers </li></ul></ul><ul><ul><li>all peer trainers use the same approach </li></ul></ul>
  10. 10. OJT vs. Peer Training <ul><li>Typical OJT </li></ul><ul><ul><li>anybody can get drafted to train </li></ul></ul><ul><ul><li>different trainers = different approaches </li></ul></ul><ul><ul><li>trainers’ skills vary widely </li></ul></ul><ul><li>Peer Training </li></ul><ul><ul><li>identified peer trainers </li></ul></ul><ul><ul><li>all peer trainers use the same approach </li></ul></ul><ul><ul><li>coherent development of trainers’ skills </li></ul></ul>
  11. 11. Impact of Inconsistent OJT Negative impact on: <ul><li>job performance </li></ul><ul><li>productivity </li></ul><ul><li>quality </li></ul><ul><li>customer satisfaction </li></ul>
  12. 12. Benefits of Peer Training <ul><li>greater control over job performance </li></ul><ul><li>improved quality </li></ul><ul><li>employee development </li></ul><ul><li>pool of qualified trainers </li></ul><ul><li>ROI </li></ul>
  13. 13. The Training Model Knowledge Acquisition Skill Development Job Performance Organizational Impact PRACTICE TRANSFER MOTIVATION SUPPORT
  14. 14. 7 Step Training Model <ul><li>1. Prepare </li></ul><ul><li>2. Make effective contact </li></ul><ul><li>3. Clarify the task </li></ul><ul><li>4. Check knowledge and skills </li></ul><ul><li>5. Train </li></ul><ul><li>6. Evaluate mastery </li></ul><ul><li>7. Feedback/next steps </li></ul>
  15. 15. Checking Comprehension <ul><li>I know it. </li></ul><ul><li>I’m explaining it. </li></ul><ul><li>So, my student must be “getting” it. </li></ul>
  16. 17. Checking Comprehension When to check <ul><li>when you’ve covered a lot of material </li></ul><ul><li>when you’ve been doing all the talking, showing, or demonstrating, and your student hasn’t been doing much </li></ul><ul><li>when you’re about to make a transition </li></ul><ul><li>when your student gets that lost, glazed look - or looks a little anxious </li></ul>
  17. 18. Giving Feedback Tips <ul><li>be helpful </li></ul><ul><li>mix the positive with the negative </li></ul><ul><li>be specific not vague </li></ul><ul><li>be descriptive not evaluative </li></ul><ul><li>follow up feedback to check understanding </li></ul>
  18. 19. Using Documentation in Training <ul><li>The Training Checklist </li></ul><ul><ul><li>Field Trainer/Coach documents activity </li></ul></ul><ul><ul><li>Student initials when activity is completed </li></ul></ul><ul><ul><li>Post New Hire follow-up </li></ul></ul>
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