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Peer Training

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    Peer Training Peer Training Presentation Transcript

    • Peer Training
    • What’s Driving Peer Training?
      • technology demands
      • budget constraints
      • rapid change
      • certification requirements
      • increased need for quality in products and services
    • OJT vs. Peer Training
    • OJT vs. Peer Training
      • Typical OJT
      • Peer Training
    • OJT vs. Peer Training
      • Typical OJT
        • anybody can get drafted to train
      • Peer Training
    • OJT vs. Peer Training
      • Typical OJT
        • anybody can get drafted to train
      • Peer Training
        • identified peer trainers
    • OJT vs. Peer Training
      • Typical OJT
        • anybody can get drafted to train
        • different trainers = different approaches
      • Peer Training
        • identified peer trainers
    • OJT vs. Peer Training
      • Typical OJT
        • anybody can get drafted to train
        • different trainers = different approaches
      • Peer Training
        • identified peer trainers
        • all peer trainers use the same approach
    • OJT vs. Peer Training
      • Typical OJT
        • anybody can get drafted to train
        • different trainers = different approaches
        • trainers’ skills vary widely
      • Peer Training
        • identified peer trainers
        • all peer trainers use the same approach
    • OJT vs. Peer Training
      • Typical OJT
        • anybody can get drafted to train
        • different trainers = different approaches
        • trainers’ skills vary widely
      • Peer Training
        • identified peer trainers
        • all peer trainers use the same approach
        • coherent development of trainers’ skills
    • Impact of Inconsistent OJT Negative impact on:
      • job performance
      • productivity
      • quality
      • customer satisfaction
    • Benefits of Peer Training
      • greater control over job performance
      • improved quality
      • employee development
      • pool of qualified trainers
      • ROI
    • The Training Model Knowledge Acquisition Skill Development Job Performance Organizational Impact PRACTICE TRANSFER MOTIVATION SUPPORT
    • 7 Step Training Model
      • 1. Prepare
      • 2. Make effective contact
      • 3. Clarify the task
      • 4. Check knowledge and skills
      • 5. Train
      • 6. Evaluate mastery
      • 7. Feedback/next steps
    • Checking Comprehension
      • I know it.
      • I’m explaining it.
      • So, my student must be “getting” it.
    •  
    • Checking Comprehension When to check
      • when you’ve covered a lot of material
      • when you’ve been doing all the talking, showing, or demonstrating, and your student hasn’t been doing much
      • when you’re about to make a transition
      • when your student gets that lost, glazed look - or looks a little anxious
    • Giving Feedback Tips
      • be helpful
      • mix the positive with the negative
      • be specific not vague
      • be descriptive not evaluative
      • follow up feedback to check understanding
    • Using Documentation in Training
      • The Training Checklist
        • Field Trainer/Coach documents activity
        • Student initials when activity is completed
        • Post New Hire follow-up