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communication skills

communication skills



presented by Dr.Prudhvi Raj, English & Foreign Languages university, Hyderabad

presented by Dr.Prudhvi Raj, English & Foreign Languages university, Hyderabad



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    communication skills communication skills Presentation Transcript

    • The Art of Communication
      We Cannot not Communicate
    • Communication has a profound impact on our daily lives and relationships
      The quality of our daily lives and relationships, and the nature and the quality of results we produce depends on communication
    • Communication Basics
      Everything we do is Communication
      The way we begin our message often determines the outcome of the communication
      The way message is delivered always affects the way message is received
      The real communication is the message received, not the message intended
      The communication is two way street – we have to give as well as gather
      Communication is a dance
    • Types of Communication
      Personal or Intra-personal Communication
      Interpersonal Communication
      Organizational Communication
      Mass Communication
      Social Communication
      Transformational Communication
      Corporate Communication
      Group Communication
    • Basic Distinction
      Verbal Communication
      Non Verbal Communication
    • Verbal Communication
      We may often think that, having good communication skills is all about the ability to speak well…..
      Or all about “SPEAKING.”
    • We are right……
      But only 50% right.
      Verbal Communication has another very important part…… “LISTENING”.
      “Speaking” + “Listening” = “Verbal Communication.”
    • “LISTENING.”
      Most of the successful people I've known are the ones who do more listening than talking. Bernard M. Baruch
      “To listen well, is as powerful a means of influence as to talk well, and is as essential to all true conversation”  Chinese Proverbs
      “We have two ears and one mouth so that we can listen twice as much as we speak.” Epictetus quotes
    • “Speaking.”
      ‘To speak’ and ‘to speak well’ are two things.  A fool may talk, but a wise man speaks.  ~Ben Johnson
      It is better to keep one's mouth shut, and be thought a fool, than to open it and resolve all doubt.   ~Abraham Lincoln
      The words you choose to say something are just as important as the decision to speak.  ~Author Unknown
    • Speaking consists of two parts…
      1) “What to Speak.”
      2) “How to Speak.”
    • 1) “What to Speak.”
      Content development:
      *The first step is Brainstorming.
      *Second is Preparing
      *The next step is to choose a Presentation Format/ Storage System.
      *The Final step is the Presentation itself.
    • Now let’s move to the next part of Speaking…. “How to Speak.”
      “Speak clearly, if you speak at all; carve every word before you let it fall.” Oliver Wendell Holmes.
    • How to speak guidelines
    • Projection
      A loud voice can be misunderstood, as ‘anger or ‘rudeness’
    • Articulation
      Incorrect articulation occurs because of carelessness on the part of the speaker
    • Modulation
      If you do not vary the pitch, you will risk being labelled as a monotonous speaker
    • Pronunciation
      One has to take the trouble of finding out the phonetic sounds of words
    • Enunciation
      The Indian tongue is not accustomed to the glides
    • Repetition
      The key phrases are used with different vocal emphasis for creating an impact on listeners
    • Speed
      If we speak very fast, we tend to slur and this amounts to loss of information
    • Non Verbal Communication
      Human Body – The Medium of Message
    • Meaning of NV
      Non -Verbal Communication is the message or response not expressed or sent in words -hints, suggestions, indications.
      Actions speak louder than words.
      There is a distinction between the meanings we ‘give’ in words and the meanings we ‘give –off ’ in NV signals.
    • Non Verbal forms
      Eye Contact
      Facial Expression
      Posture and Body Movements
    • Eye Contact
      Eyes are the windows of the soul
    • Facial expression
      Face is index of the mind - Shakespear
    • Gestures
      Gestures may reveal the mindset of the communicator and convey thoughts through voluntary or involuntary physical movements.
    • Posture and Body Movements
      Your posture and your Body movements give important signals about your personality.
    • Impact of human message occurs
    • THE END
      PrudhviRaju. D, Ph.D (ELE)
      EFL University, Hyderabad
      E-mail – prudhvi.duddu@gmail.com