Contents                                                Who we are                                      08                ...
The future lies in theseamless integration ofsystems and technologieswith business processes…                             ...
+HCL Infosystems Annual Report 2008-09 | 03
The World Bank has projected 8% growth for India in 2010,which will make it the fastest-growing economy and overtakingChin...
The Indian economy is one of the fastest growingeconomies in the world:}   India’s economy has grown by more than 9% for t...
Integrated ICT Systems that                           seamlessly bridge business                           process with cu...
HCL’s core strengths make it a leader in the ICTmarket...} HCL is among the largest ICT companies in India                ...
Who       What           Our         Our vision, mission    Our service         Our        Milestones    Integratingwe are...
Integrating the   Integrating ourselves   Awards and   Financial       Our          Chairmans     Management          Repo...
Who           What              Our             Our vision, mission   Our service          Our             Milestones     ...
Integrating the     Integrating ourselves     Awards and      Financial       Our           Chairmans      Management     ...
Integrating the   Integrating ourselves   Awards and   Financial       Our        Chairmans    Management         Report o...
Who           What              Our            Our vision, mission    Our service         Our         Milestones    Integr...
Integrating the   Integrating ourselves   Awards and   Financial       Our        Chairmans    Management         Report o...
Who          What              Our          Our vision, mission    Our service           Our          Milestones        In...
Integrating the   Integrating ourselves   Awards and       Financial        Our         Chairmans     Management         R...
Who       What            Our          Our vision, mission      Our service          Our             Milestones         In...
Integrating the     Integrating ourselves   Awards and      Financial       Our           Chairmans       Management      ...
Who          What               Our            Our vision, mission         Our service         Our       Milestones    Int...
Integrating the    Integrating ourselves    Awards and      Financial        Our           Chairmans      Management      ...
Who            What              Our            Our vision, mission       Our service          Our            Milestones  ...
Integrating the     Integrating ourselves    Awards and      Financial       Our       Chairmans    Management         Rep...
Who           What              Our               Our vision, mission   Our service         Our            Milestones     ...
Integrating the   Integrating ourselves   Awards and      Financial           Our       Chairmans     Management          ...
Who           What               Our             Our vision, mission   Our service         Our       Milestones    Integra...
Integrating the     Integrating ourselves    Awards and      Financial        Our           Chairmans      Management     ...
Who          What               Our             Our vision, mission       Our service          Our             Milestones ...
Integrating the     Integrating ourselves     Awards and       Financial       Our           Chairmans      Management    ...
Who           What               Our              Our vision, mission    Our service        Our       Milestones    Integr...
Integrating the    Integrating ourselves   Awards and      Financial       Our         Chairmans      Management          ...
Who       What           Our         Our vision, mission    Our service         Our       Milestones    Integratingwe are ...
Integrating the     Integrating ourselves    Awards and      Financial        Our           Chairmans       Management    ...
Who          What               Our           Our vision, mission    Our service          Our            Milestones       ...
Who           What               Our             Our vision, mission       Our service           Our            Milestones...
Integrating the    Integrating ourselves   Awards and    Financial       Our          Chairmans     Management          Re...
Who       What           Our         Our vision, mission    Our service         Our       Milestones    Integratingwe are ...
Integrating the      Integrating ourselves     Awards and       Financial       Our            Chairmans      Management  ...
Who       What           Our         Our vision, mission    Our service         Our       Milestones    Integratingwe are ...
Integrating the      Integrating ourselves      Awards and     Financial        Our           Chairmans    Management     ...
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Hcl info annual report

  1. 1. Contents Who we are 08 What we offer 10 Our manufacturing facilities 12 Our vision, mission and quality assurance 13 Our service support network 14 Our geographic network 14 System Milestones 16 integration Integrating systems for the future 18 Integrating the future through people power 30 Integrating ourselves with a greener tomorrow 32 Awards and accolades 34 Financial highlights 35 Our management team 36 Chairmans message 38 Information & Management Discussion and Analysis 40communication Report on Corporate Social Responsibility 55 technology Directors Report 61 Report on Corporate Governance 71 Digital Annual Accounts Parent 84 lifestyle Consolidated Accounts 124 Financials of Subsidiaries 151 HCL Infosystems Annual Report 2008-09 | 01
  2. 2. The future lies in theseamless integration ofsystems and technologieswith business processes… An integration that facilitates operations, simplifies complexities, improves productivity and enhances the value delivered to your customers HCL Infosystems Annual Report 2008-09 | 02
  3. 3. +HCL Infosystems Annual Report 2008-09 | 03
  4. 4. The World Bank has projected 8% growth for India in 2010,which will make it the fastest-growing economy and overtakingChina’s expected 7.7% growth.*Source:World Bank 2009 HCL Infosystems Annual Report 2008-09 | 04
  5. 5. The Indian economy is one of the fastest growingeconomies in the world:} India’s economy has grown by more than 9% for three consecutive years,and has seen a decade of 7%+ growth,thereby enabling the reduction of poverty by 10%. *Source:Indian Economy Overview,EconomyWatch January 2009} During this period of stable growth, the performance of the Indian service sector has been particularly significant.The growth rate of the service sector was 11.18% in 2007 and now contributes 53% of GDP. *Source:Indian Economy Overview,EconomyWatch January 2009} According to IMF Outlook 2009, global growth is expected to rebound to 3% in 2010, led by the twin propellers of China and India,with 8% and 6.5% projected growth respectively. *Source:IMF Outlook 2009In theWorld’s Fastest Growing ICT Market } Indian IT CAGR – 16.4% (IDC/Gartner) ~ 50% growth expected in next 3 years Indian 53% } Steep Growth Sectors: service sector 53% growthTelecom – Fastest growing market45% growth in Broad Band Penetration, the second fastest growingmarket in the world. Mobile tele-density of 42.25% & over a billion 9%population.*Source:TRAI Indian economy 9% growthSecurity - Indian security market is estimated to be at aroundUS$ 1Bn for 2009 and the major sectors will be airports, masstransports and maritime.The market is estimated to be US$ 9.7Bnby 2016 8%*Source:Frost & SullivanGrowth In Core Sectors - Power, Infrastructure, Health & India in 2010 : 8% growthEducationEducation Sector - Prime Minister has termed 11th five year planas “Indias educational plan” Govt. to put 31K Cr in National SkillDevelopment HCL Infosystems Annual Report 2008-09 | 05
  6. 6. Integrated ICT Systems that seamlessly bridge business process with customers and citizen requirements are among the key drivers for sustaining these growth plans and HCL is among the best positioned Indian companies to address the growing demand for SI in the ICT infrastructure development sector.HCL Infosystems Annual Report 2008-09 | 06
  7. 7. HCL’s core strengths make it a leader in the ICTmarket...} HCL is among the largest ICT companies in India networks for the defence sector and the with an India Facing focus and over three decades of National Internet Backbone Infrastructure for trusted relationship with our customers Broadband Services} Stands for quality and innovation, a specialist ICT } The HCL’s “Best Assured” stamp of Quality that technology player ensures that the best is delivered to our customers} A pioneer who has played a leading role in moulding } Sustainable Growth through an integrated the IT industry of India as we see it today environmentally friendly program – HCL ecoSafe} A range of technology solutions, domain expertise and } One of Indias largest distribution and retail network, to products catering to business needs across the sectors market a range of IT & Digital Lifestyle products of Telecom, BFSI, Power, e-Governance } A network that reaches out to 93,000 retail outlets Infrastructure, Health, Education, Media & over 11,000 plus towns Entertainment, and Retail over the last 3 years } An unmatched service and support infrastructure that} HCL has executed many large SI rollout projects in India reaches out to all corners of India including the single largest rollout of ERP licences in } World Class Support Services. Ranked No. 1 the enterprise segment, one of the largest VOIP Company in IT services as per DQ CSA 2009 HCL Infosystems Annual Report 2008-09 | 07
  8. 8. Who What Our Our vision, mission Our service Our Milestones Integratingwe are we offer manufacturing and quality support geographic 16 systems for 08 10 facilities 12 assurance 13 network 14 network 14 the future 18Who we are Incorporated in 1976, HCL Infosystems Ltd is among the largest India facing ICT companies and the pioneers of modern computing in India today. HCL is engaged in developing and implementing solutions for diverse market segments across a range of technologies. HCL Infosystems Annual Report 2008-09 | 08
  9. 9. Integrating the Integrating ourselves Awards and Financial Our Chairmans Management Report on future through with a greener accolades highlights management message Discussion and Corporate Socialpeople power 30 tomorrow 32 34 35 team 36 38 Analysis 40 Responsibility 55 Part of the $5 billion HCL Enterprise, HCL Infosystems Ltd. is a leading ICT Hardware and System Integration Company, operating in the diverse areas of ICT Products & Solutions, Systems Integration, Office Automation, Digital Lifestyle Products,Managed ISP Services, Homeland Security and Managed Network Solutions. With a clear vision to bring technology solutions that make a difference to the lives of the people, HCL has evolved from being an IT products manufacturing company in India to becoming a leading multi-faceted technology ICT Products, services and System Integration Company. Endorsed with ISO 9001-2000 certification for ICT Services & System Integration and ISO 14001 for manufacturing, HCL is fast emerging as the preferred next generation partner for companies looking to build the intelligent infrastructure of tomorrow. HCL Infosystems Annual Report 2008-09 | 09
  10. 10. Who What Our Our vision, mission Our service Our Milestones Integratingwe are we offer manufacturing and quality support geographic 16 systems for 08 10 facilities 12 assurance 13 network 14 network 14 the future 18What we offerHCL provides a wide range of product and services for a diverse spectrum ofcustomers. HCL’s portfolio of products and services encompasses the following:1 In the Enterprise Segment ICT and Networking, Infrastructure Consultancy & System Integration Facilities Management ServiceOur SI practice drives the technology-enabled business We design, roll out and implement large & complex corporate ITtransformation programs of our clients, primarily public & private infrastructures. We offer a range of flexible services to Operatesector corporations in various sectors and central, state or & Manage the complete ICT & Automation Infrastructure of ourmunicipal government agencies and entities.We offer turnkey SI clients leveraging our unmatched service networkservices that integrate best-in-class products and solutions tomeet the business needs of enterprise across diverse sectorsincluding:Telecom, e-Governance, BFSI & BFSI Co-Op, Power,Railways, Health, Security, Media & Entertainment,Airports/Ports,Defence, Education, and Retail. IT Audit, Security Compliance ICT Products & Risk ManagementWe offer an entire range of IT products which include PCs, We assist customers in evaluating processes and technology toNotebooks, Servers, Imaging, Printing, Voice & video solutions, secure their infrastructure, security and risk minimizing to meetNetworking Products,TV and FM Radio Broadcasting solutions, their requirements.Communication & Security solutions2 In the Consumer and Retail Segment Computing and Lifestyle Products Digital lifestyle productsWe offer a wide range of IT products which include Desktops, , We distribute a broad range of digital lifestyle products thatLaptops, Computer Peripherals & accessories and , Digital lifestyle include Nokia GSM cellular phones and its accessories, iPods,products. memory devices, digital cameras, and provide the related customer support services.We distribute a broad range of digital lifestyle products, thatinclude Nokia GSM cellular phones and accessories, iPods,memory devices, digital cameras, and provide the related customersupport services. HCL Infosystems Annual Report 2008-09 | 10
  11. 11. Integrating the Integrating ourselves Awards and Financial Our Chairmans Management Report on future through with a greener accolades highlights management message Discussion and Corporate Socialpeople power 30 tomorrow 32 34 35 team 36 38 Analysis 40 Responsibility 55 ERP Consulting & Services VPN & Managed Network ServicesThrough strategic associations with Oracle, SAP, Microsoft and We are a licensed Class "A" ISP, ITSP and NLD service provider.other Software & ERP companies, we offer state-of-the-art IT Our ISP/NLD operations are carried out through a state-of-artconsulting services to align the IT strategy to the business strategy. IP/MPLS network infrastructure that reaches out, across the country.We provide Data,Voice and Video services, Internet bandwidth services, and offer a complete range of managed network services to Enterprises across India. Strategic Outsourcing Services Security Products and SolutionsWe offer a one stop shop for strategic outsourcing of information HCL Security Ltd, a subsidiary of HCL Infosystems Ltd offers endsystems leading to an overall advantage for the customer in to end solutions in the Security & Surveillance domain leveragingreduction of deployment time, access to a pool of technical on World Class technology alliances.The company has high levelexpertise and a lowering the cost of total ownership. expertise in providing seamlessly integrated Global technology solutions to ensure the safety & security of your infrastructure.3 In the Education Segment HCL CDCHCL Career Development Centres is the training arm of HCLInfosystems.We bring with us a legacy of excellence that spansmore than three decades.We seek to address the increasingdemand for skilled professionals in the ICT arena by offering areal world practical training to students on enterprise-wide ICTdeployment and integration assignments, transforming them intoindustry-ready professionals. Education InstitutionsWe offer a range of technology solutions for the Digital class room & the Digital campus.We are proactively engaged in developing state ofart customised solutions including content for institutions and schools through our Digicampus & Digischool suite of products.Our distribution and retail networkWe have a significant distribution and retail network in India for digital lifestyle, office automation and other ICT products. Our distributionnetwork includes more than 700 re-distribution stockists, 750 micro-distribution partners and 93,000 dealers. Our distribution and retailoperations cover customers in more than 11,000 towns in India.We also have significant warehousing capacity with facilities in 28 cities inIndia.We manage our distribution and retail network by implementing a three-tier distribution model for enhanced reach: (i) we use ourextensive network of re-distributors and dealers to reach towns and villages in India with a population of over 5,000 (ii) we sell productsthrough organised retailers in larger towns and (iii) we sell products through 65 HCL Digilife stores located in large cities across India.Webelieve that our various distribution channels enable us to comprehensively cover the various segments of the Indian market, includingmarkets that are comparatively under-penetrated. HCL Infosystems Annual Report 2008-09 | 11
  12. 12. Integrating the Integrating ourselves Awards and Financial Our Chairmans Management Report on future through with a greener accolades highlights management message Discussion and Corporate Socialpeople power 30 tomorrow 32 34 35 team 36 38 Analysis 40 Responsibility 55Our vision Our quality assurance Together we create the enterprises of tomorrow. We shall deliver defect-free products, services and solutions to meet the requirements of our external and internal customers, the first time, every time.Our mission To provide world-class information technology solutions and services to enable our customers to serve their customers better. HCL Infosystems Annual Report 2008-09 | 13
  13. 13. Who What Our Our vision, mission Our service Our Milestones Integratingwe are we offer manufacturing and quality support geographic 16 systems for 08 10 facilities 12 assurance 13 network 14 network 14 the future 18Our service support networkFocusing on the Indian market through505 service locations reaching out to4000 towns, HCL offers a widespectrum of services through a DirectSupport Service infrastructure – thewidest in the country.With a state of art Network Operations Centers, for delivery ofmanaged network services and the setting up of the RemoteInfrastructure Management center, HCL offers a range of highavailability software & hardware services including operations &facility management.We provide 24/7 customer care support for our personalcomputer customers through our HCL Touch service.Theseservices are accessible over, phone, mail, chat & SMS for theconvenience of our customers.Our geographic network} Service locations catering to 4,000 towns and cities} 505 HCL Touch points owned and manned by HCL} Network of Regional Response centres & contact centers} 3600+ direct service engineers on field} 33+ Years of experience in delivering ICT services} Network of Test & Repair centres backed by logistics chain that reaches to all corners of India} Certified Test & Repair centres with component level repair capability} 200 seat training centre with state-of-the-art labs} Support base of over 3 million assets in 75000+ sites} Established Escalation & Management Process} ISO 9001-2008 for ICT Services & System Integration delivery HCL Infosystems Annual Report 2008-09 | 14
  14. 14. Integrating the Integrating ourselves Awards and Financial Our Chairmans Management Report on future through with a greener accolades highlights management message Discussion and Corporate Socialpeople power 30 tomorrow 32 34 35 team 36 38 Analysis 40 Responsibility 55 HCL Infosystems Annual Report 2008-09 | 15
  15. 15. Who What Our Our vision, mission Our service Our Milestones Integratingwe are we offer manufacturing and quality support geographic 16 systems for 08 10 facilities 12 assurance 13 network 14 network 14 the future 18Milestones} Hindustan Computers } Indigenously develops an Limited is born } HCL successfully ships RDBMS, a networking OS} First 4-bit microprocessor in–house designed Micro – and client server } HCL launched country’s first based scientific computer Computer at the same architecture in the same Desktop Enterprise PC made by HCL Labs time as Apple period as global IT peers brand - BusyBee1976 1978 1983 19852004 2005 2006} HCL Infinet managed Nokia Care } IDC rates HCL Infosystems as a } HCL Infosystems ties up with Apple for Centres to receive ISO 9001: 2000 number one Desktop PC company in iPod distribution certification India } HCL completes 30 years in India} HCL Infosystems maintains No. 1 } HCL Infosystems announces landmark } HCL Infosystems maintains its position in the Desktop PC segment initiative to increase PC penetration commercial Desktop PC leadership for for year 2003 and creating computing for masses in the fifth consecutive year} IDC India – Dataquest Customer India by launching sub 10K PC } HCL Infosystems showcases computer Satisfaction Audit 2004 rates HCL solutions for the rural markets in India Infosystems as number one in the } HCL unveils India’s first segment desktop PC category specific range of notebooks branded –} HCL Labs brings out HPC solutions for ‘HCL Leaptops’ Indian market } HCL commences production in its ISO 14001 & ISO 9001:2000 certified manufacturing facility in Rudrapur, Uttarakhand } HCL becomes the market leader in India for Thin Clients HCL Infosystems Annual Report 2008-09 | 16
  16. 16. Integrating the Integrating ourselves Awards and Financial Our Chairmans Management Report on future through with a greener accolades highlights management message Discussion and Corporate Socialpeople power 30 tomorrow 32 34 35 team 36 38 Analysis 40 Responsibility 55 } HCL Infosystems becomes the first company to cross the 100k unit milestone in the Indian Desktop PC market} HCL Front Line division } HCL launches HCL } HCL Infinet launched with } HCL launches India’s first setup to address the BeanStalk - India’s first the announcement of Window XP enabled emerging market for home Multi-Media Home the national ISP/NLD Beanstalk Media Centre computers computer policy PC1993 1995 2000 20032007 2008 2009} HCL Infosystems wins CNBC Awaaz } HCL awarded as one of the best 3 } Largest selling enterprise desktop consumer award for personal companies to work for in India by brand for the seventh consecutive year computers Business Today } Recognized as best employer in Indian} HCL announces ‘HCL ecoSafe’ } HCL unveils the future of personal IT industry 2009 by DQ-IDC survey program to spearhead its environment computing – unveils next generation, 2009 protection initiatives, launches a new ultra portable, sub Rs.14000/- laptops } HCL ranks No.1 Company in IT range of eco-friendly Desktop & for the first time in India services as per DQ CSA 2009 Laptops } HCL Digilife chain becomes the most } HCL wins prestigious Dun and} HCL launches Best Assured Campaign awarded retail chain in 2007-08 Bradstreet Rolta Corporate Award for} HCL Launches its innovative offering – } HCL Security Ltd. a 100% subsidiary being leaders in the Computer Data Center in a Box and wins Intel to provide System Integration solutions Hardware and Peripherals category innovation excellence award for the for security & surveillance same } Launch of HCL Touch - a pioneering initiative in the Indian ICT sector for customer care services. HCL Infosystems Annual Report 2008-09 | 17
  17. 17. Who What Our Our vision, mission Our service Our Milestones Integratingwe are we offer manufacturing and quality support geographic 16 systems for 08 10 facilities 12 assurance 13 network 14 network 14 the future 18Integrating systems for the future Airports / Telecom Ports Health E-Gov BFSI Retail Presence BFSI Media & Coop Entertainment Power Defense Security Education Railways The fast-pace of growth in the Indian economy has transformed the way systems and technologies are deployed. It is seen across verticals and sectors, that organisations are looking for efficiencies of operations through the use of technology. The more complex systems and technologies become, the more urgent is the need to ensure their flawless integration to deliver exceptional value to the users. To address this growing demand HCL has reoriented its operations to focus increasingly on system integration solutions to our customers. Our System Integration capabilities span across a diverse range of services ranging from Consultancy, Solution Design, Selection of technology components,Project roll outs and Operation & Maintenance services. We have also developed a range of Hardware & Software products, Processes & Project management methodologies for various customer verticals including Banking, Financial Services and Insurance (BFSI) to e-Governance,Power,Telecom,Railways,Defence,Security, Education,Infrastructure,Healthcare,Retail,and Media & Entertainment. We have built a model that leverages our strengths with that of leading technology partners including - Microsoft,Oracle,SAP,IBM,HP,Symantec,Cisco,Sun,CA and Hitachi - to roll out solutions that incorporate the best of breed technology to meet the requirement of the customers business. HCL Infosystems Annual Report 2008-09 | 18
  18. 18. Integrating the Integrating ourselves Awards and Financial Our Chairmans Management Report on future through with a greener accolades highlights management message Discussion and Corporate Socialpeople power 30 tomorrow 32 34 35 team 36 38 Analysis 40 Responsibility 55A glance at the complete range of HCLs SI solutions across verticals: 1. Telecom TheTelecom industry is today laying the backbone of a ubiquitous network with the potential of connecting every device on the planet. It requires diverse technologies to be brought together, interconnected on one network, offering an anytime anywhere services that is changing the way the world lives. At HCL the solutions we provide to our clients include: operation support services ("OSS"); business support systems ("BSS"); next generation networks ("NGN"); security; embedded solutions; switching, signaling, transmission and access solutions; network design and mobility solutions. HCLsTelecom SI practice works on the cutting edge of the technology, we have deployed projects based onWiMax, 3G,IPTV,MPLS ,and broadband services technology. The solutions we have deployed have enabled high speed wireless access to urban and rural customers, MPLS backbone for the defence sector and convergent billing solution for telecom service providers. Unified Billing Solution for transparent accounting From an infrastructure perspective it connected SSAs and Sector:Telecom exchanges across the country with four data centers.All of these were clustered on a network to achieve a high availability Customer: One of the leading telecom service configuration. From an application perspective it is an end to providers in India. end integrated system providing order booking, customer handling, provisioning, installation, billing, payment collection & IVRS services. From an Infrastructure maintenance perspective Business Situation the hardware, software and network was monitored and The customer provided a comprehensive range of telecom maintained to deliver the defined SLAs. services including Wireline, CDMA Mobile, GSM Mobile, Internet, Broadband, Carrier service, MPLS-VPN,VSAT & VoIP Key Benefits services. In the existing system interconnect calls were monitored by the Points of Interconnect (POI), it also was ? System consolidation resulting in reduction of O&M cost used to detect call violations, and for claiming the prescribed ? Online mediation of CDRs eliminating the need for bill higher rates from the operators.This system was not efficient, data transportation and fraud on this account resulting in delayed revenue realisation & leakage of revenue. ? Proper accounting of payments & receivables for better financial management ? Supports different tariffs, different billing cycles and HCL’s solution different discounting schemes for different category of HCL implemented Inter Operator Billing and Accounting subscribers System (IOBAS), which is a Call Data Record (CDR) based ? Enabled Pre-paid and Post Paid billing integration computerised billing platform that transformed its MCU based ? Host of online services, online query and prompt customer billing to a CDR based billing system. response HCL Infosystems Annual Report 2008-09 | 19
  19. 19. Who What Our Our vision, mission Our service Our Milestones Integratingwe are we offer manufacturing and quality support geographic 16 systems for 08 10 facilities 12 assurance 13 network 14 network 14 the future 18Integrating systems for the future 2. BFSI Our portfolio of solutions to the Banking, Financial Services and Insurance ("BFSI") sector includes infrastructure components software products and professional services. HCL is the preferred partner to many of the major banks and insurance companiesWe provide a range of solutions including MIS BI & Data Warehousing, Compliance Solutions, Mobile Banking, ATM & Self-Service Solutions, MICR and Cheque Transaction, Core Insurance Applications Payment hub & Financial Inclusion Solutions. These solutions are based on a flexible component based architecture. 3. BFSI Coop The Regional rural Banks and Coop Banks in India have contributed in a major way to the rural development of the country.Turnkey solutions help a Coop Bank to lower the total cost of operations and deliver prompt & efficient services to their customers. The Cooperative Banking vertical is a focus area for HCL within its BFSI practice.We have a a host of offerings including: ? HCL BancMate Core Banking Solutions (CBS) ? Bilingual software application ? HO records collaboration ? Inter-bank Reconciliation ? Documentation Solutions ? Retail Lending Solutions ? Audit & Credit trail solutions ? MIS reporting solutions ? Financial Inclusion HCL Infosystems Annual Report 2008-09 | 20
  20. 20. Integrating the Integrating ourselves Awards and Financial Our Chairmans Management Report on future through with a greener accolades highlights management message Discussion and Corporate Socialpeople power 30 tomorrow 32 34 35 team 36 38 Analysis 40 Responsibility 55 Banking made easy Sector: Banking (BFSI) Organization: A leading State Cooperative Bank which is amongst the fastest growing banks in India having more than INR 2400 Crores of deposits; it has 173 branches and extension counters spread throughout the state. Business Situation: The bank was faced with the prospect of increased competition from new private and public sector banks.It also faced the challenge of linking all of its branch operations into a cohesive entity to better serve its customers. HCL’s solution: The bank chose BancMate CBS from HCL to run its branch banking operations on the Microsoft Windows Server 2003 and Microsoft SQL Server 2005 database. HCL “BancMate” CBS is an innovative solution focused on the Indian Banking Industry. It is a web based bi-lingual Core Banking Solution that communicates with users and account holders in their local language and meets all requirements of the mandatory Official Language Act. It incorporates security features with access rights defined for every user. BancMate CBS is platform and database independent, and is built on 3 tier web architecture with scalable technology and robust functionality. Key Benefits: 1. Easy to Implement The implementation process is simple,fast and user friendly.This made it one of the fastest software roll outs for the bank. 2. User Friendly The entire retail banking process is covered in just two screens in BancMate.This made it very easy for the bank employees to adopt and use the new technology. 3. Easy toTroubleshoot The ease at which configuration could be done meant that the bank was able to get the infrastructure up and running very fast,even in its far flung remote branches. 4. BilingualApplication Software BancMate gave the bank the ability to maintain the database in Hindi and English,as required.The multilingual solution has helped the bank maintain better relationships with its retail and rural customers.By providing bank statements in the local language,the bank was able to communicate with customers in their preffered language thus removing communication gaps. HCL Infosystems Annual Report 2008-09 | 21
  21. 21. Who What Our Our vision, mission Our service Our Milestones Integratingwe are we offer manufacturing and quality support geographic 16 systems for 08 10 facilities 12 assurance 13 network 14 network 14 the future 18Integrating systems for the future 4. e-Governance HCLs e-Governance practise provides technology solutions to government departments across the country.The HCL e-Governances vertical is working in accordance with the National e-Governance Plans (NeGP) vision to make all Government services accessible to the common man in his locality. HCL offerings in e-Governance projects spans across State and Central Government MMPs (Mission Mode Projects) and include: ? Municipal CorporationAutomation ? Electronic District Solutions ? Property Registration ? State Data Centers ? State-WideArea Networks. ? Electronic Procurement. ? Police ForceAutomation Solutions. ? Smart Card Projects like NREGA,RSBY,UID program etc Empowering the nation: e-effort to empower the common man framework to ensure that payment reaches the right beneficiaries. HCL has also developed a special kit called “HCL Finmate” for deployment in rural environments. Sector: e-Governance HCLs e-Job card contains:- ? Demographic & Biometric details of all the family members Customer:A District in Uttar Pradesh willing to do unskilled work ? Attendance record of the worker NREGA challenges: ? Online tracker for number of days worked 1. No method to stop/check multiple enrollment of same ? Records of wages - Accrued and Disbursed person in the system 2. Difficult to monitor employment levels The solution captures the attendance of each worker through 3. Impossible to keep check on proxy workers handheld terminals (HHT) at the worksite only. Linked via GSM 4. Ensure that payment reaches to rightful beneficiaries or internet connectivity, the data is transferred to the gram 5. Authentic manual maintenance of muster roll at each Panchayat or Block office.The HHT can be further used for jobsite dispersal of wages through financial inclusion solution. 6. Coordination between poorly connected jobsites, Result: Gram Panchayat and block offices by the programming officer The implementation of the e-Job card reduced the multiple & duplicate enrollments significantly.With the help of HHTs it became easy to capture regular attendance at the worksite Solution that HCL provided: and helped in monitoring of proxy workers.Through the To overcome these challenges HCL Infosystems offered a automated financial inclusion solution, it was ensured that the complete solution including e-Job card (smart card) to the money reached its intended beneficiaries. workers at worksite & the financial inclusion solution HCL Infosystems Annual Report 2008-09 | 22
  22. 22. Integrating the Integrating ourselves Awards and Financial Our Chairmans Management Report on future through with a greener accolades highlights management message Discussion and Corporate Socialpeople power 30 tomorrow 32 34 35 team 36 38 Analysis 40 Responsibility 55 5. Defence Realizing the growing importance and need for SI solutions in the defence sector of the country, HCL has ventured into this vital segment with some key offerings.HCLs solution offerings include : ? Fully integrated Command & Control Centers ? Security and Surveillance ? Defence offsets manufacturing ? End to End Data Centre Operations ? Data,Voice,Video IP Network ? Development and integration of battlefield management and tactical communication networks 6. Homeland Security Going ahead with HCLs tradition of bringing global best practices and customized technology solutions for Indian market. Our Technology solution include Security & Surveillance, emergency response systems, baggage screening, explosives detection, fire safety, command & control centers, vehicle tracking systems and more.Our solutions offer : ? A proactive approach for ensuring Public Safety and Security in the State ? Enablement of intelligent surveillance systems that continuously monitor sensitive zones & high footfall areas ? Connectivity and communication between authorities, districts/zones and command & control centres HCL Infosystems Annual Report 2008-09 | 23
  23. 23. Who What Our Our vision, mission Our service Our Milestones Integratingwe are we offer manufacturing and quality support geographic 16 systems for 08 10 facilities 12 assurance 13 network 14 network 14 the future 18Integrating systems for the future 7. Power Integrated Energy Management is the need of the hour if India is to meet its energy demands in the growth trajectory that it has laid for itself. HCLs focus in this sector encompasses specialised solutions in the areas of: ? Field Automation ? ERP Solution ? Advanced Metering Infrastructure ? Integrated Energy management ? Substation setup/Distribution automation Powered to grow Sector: Power Billing requirements of the client were handled by the Billing Customer: Large State Electricity Board. Module, the Electrical Network Management & Energy Accounting through the ENMS (Electrical Network Business Challenge: Management Module) Package and all other modules by the 1. To automate all the processes at Sub Division level Subdivision automation system software. ENMS package 2. To reduce the technical & commercial losses running at the Sub Division Servers, have been integrated with 3. To provide better consumer management services the GIS software at a data base level. 4. To bring transactional effectiveness & transparency in the overall system Web based MIS application was developed for Division, Circle, 5. To develop authentic MIS for top management for CE Offices and Head Office for integrated MIS generation & strategic decisions monitoring purposes. HCL has also provided the infrastructure with respect to the IT hardware and system software as Solution that HCL provided: required. HCL also provided the user training to the client HCL implemented the complete IT package for the state employees. electricity board including computerised billing & energy accounting which involved computerisation of Sub Division Result: offices at the circle level, along with setting up of the Data The solution improved processes, reduced T&D losses, Centre & customer care centres.The IT package consisted of provided better consumer satisfaction through the centralised nine different modules:- call centre that handled the various complaints and grievances 1. Pre Billing 2. Billing of consumers. Consumer facilities were provided on the clients 3. Post Billing 4. Legal & vigilance Activities website to view his/her bill accounts, make payments or lodge 5. Store Management 6. Web based MIS a complaint. Further, the top management of the electricity 7. Customer care cum 8. Energy Accounting/Auditing board can now generate & view relevant operational & MIS call centre 9. Electrical Network Management reports. HCL Infosystems Annual Report 2008-09 | 24
  24. 24. Integrating the Integrating ourselves Awards and Financial Our Chairmans Management Report on future through with a greener accolades highlights management message Discussion and Corporate Socialpeople power 30 tomorrow 32 34 35 team 36 38 Analysis 40 Responsibility 55 8. Infrastructure World class infrastructure is the key to a globally competitive economy.We offer a range of technology solutions for automating infrastructure projects for Airports, Highways, Ports and MRTS (Mass Rapid Transport System). Airport segment Highway segment MRTS segment Ports segment ? FIDS/EPOS ? Toll Collection System ? Automatic Fare Collection ? Vessel traffic management ? CUTE/CUSS solutions ? Highway Traffic Management ? Automatic Ticket Vending system ? Baggage Handling and Systems Machines ? Port management Screening ? Intelligent Traffic System ? Communication System of information system ? Cargo management solutions (ITS) Metro Rail with focus on ? Cargo/Container scanner ATC/ATM solutions ? Integrated check-post following sub system ? Integrated port security ? ATS Automation systems solutions ? CCTV Surveillance system ? Energy Management ? Clock System Solutions ? EPABX ? Data Transmission Systems ? Passenger Information System ? IT and Network Integration ? Automated car parking and parking management HCL Infosystems Annual Report 2008-09 | 25
  25. 25. Who What Our Our vision, mission Our service Our Milestones Integratingwe are we offer manufacturing and quality support geographic 16 systems for 08 10 facilities 12 assurance 13 network 14 network 14 the future 18Integrating systems for the future 9. Railways The Indian Railways, the worlds largest railway network, has entered an era of modernisation by adopting the latest in technology. HCL has been associated with Indian railways for over three decades and has developed a range of customised products & solutions for this sector.HCL offerings include: ? e-Procurement solutions ? Security & Surveillance solutions ? Networking connectivity solutions ? Digital Signage – LED displays ? IT Infrastructure – data centres,thin clients ? AutomaticTicketVending Machines (ATVMs) ? Energy management solutions HCL pioneers the implementation of the automatic ticket vending machines (ATVM) across the country, making tickets easily available to the passengers without the need to wait in long queues. HCL Infosystems Annual Report 2008-09 | 26
  26. 26. Integrating the Integrating ourselves Awards and Financial Our Chairmans Management Report on future through with a greener accolades highlights management message Discussion and Corporate Socialpeople power 30 tomorrow 32 34 35 team 36 38 Analysis 40 Responsibility 55 10. Media & Entertainment HCL caters to all aspects of Media & Entertainment segment with its innovative technology solutions. HCL has deployed several end to end solutions including: ? TV Broadcasting & TV Channel infrastructure including the complete work flow, from acquisition, post - production automation to archiving and transmission solutions ? FM Radio Broadcasting ? Commercial FM Radio Stations and Community Radio Stations ? SatelliteTV systems ? Digital Head-ends systems for MSOs for the implementation of ConditionalAccess Systems Media Asset Management & Archiving Sector: Media & Entertainment sports, programs,VOD, archives in SD and HD – under one unified corporate system.This powerful solution empowered Customer: National Broadcaster in India with Pan users to search and browse from a web-based interface, and India presence. then instantly view the rich media whether it is video, audio or stills & use it for broadcasting. Our solution framework Business Challenge: supports a wide variety of formats and wrappers, and its back- office engine makes media management (trascoding, multisite 1. Managing media assets on magnetic tapes exchanges, transfers to different storage devices, including tape 2. To enable easy retrieval of content by authorised team libraries) seamless & easy. members 3. To search, restore, and browse archived assets from a single interface Result: ? Drastically optimised the way assets are shared and used Solution that HCL provided: ? Gain time on media exchange between production systems HCL integrated & implemented an enterprise-class turnkey ? Real contextual metadata available for a better asset Media Asset Management (MAM) solution. First-of-its-kind referencing project in India, the media assets are collected and stored in a ? Improved interoperability with broadcast, production and digital format with the highest resolution and fidelity business systems representation, enabling broadcaster to incorporate multiple ? Prevented loss of metadata due to subsystem formats, metadata models and workflows including – news, interoperability HCL Infosystems Annual Report 2008-09 | 27
  27. 27. Who What Our Our vision, mission Our service Our Milestones Integratingwe are we offer manufacturing and quality support geographic 16 systems for 08 10 facilities 12 assurance 13 network 14 network 14 the future 18Integrating systems for the future 11. Healthcare A reliable, swift, real time health data collection system backed by proper infrastructure is the key to address quality healthcare delivery systems. Facilitating hospital modernization is a major thrust area of HCL SI business,which focuses on: ? Hospital Management Information Systems ? PictureArchival and Communication System (PACS) ? Laboratory Information Systems (LIS) ? Radiology Information System (RIS) ? Medical Records Maintenance Solution ? Telemedicine Solutions ? Remote ICU monitoring system Towards a healthy nation enabled solution from HCL was platform-independent, which made the entire integration process very simple. Sector: Healthcare The HCL HMIS Stack includes: Customer:A prominent hospital ? ASTM - Interfaces for Lab Equipments ? DICOM - Viewer for DICOM images ? HL7 - Capable of messaging and communication with HL7 Business Challenge: compliant systems 1. Challenge of linking different departments (core ? ICD - 10 - Smart Controls for ICD coding of diagnosis services, support services & back office) into a cohesive details in Clinical Informatics entity ? BCH - Smart Controls for BCH coding of diagnosis details 2. Need of streamlining all operations to single interface 3. Integrating new medical services into the system Result: 4. Need of Decision Support System for hospital staff This browser-based, scalable & modular technology solution, Solution that HCL provided: with its GUI based interface, enabled the hospital to meet the requirement of connectivity and also ensured effective HCL provided a turnkey end-to-end solution that included management of the hospitals operations through central implementation of HMIS (Hospital Management Information management of business rules. It helps the hospital to reduce System); Supply, Installation & Configuration of Servers, Storage the costs of administrative and clinical transactions, and at the Back-up Solutions and Networking Solutions.The workflow same time, provide better healthcare service to their patients. HCL Infosystems Annual Report 2008-09 | 28
  28. 28. Integrating the Integrating ourselves Awards and Financial Our Chairmans Management Report on future through with a greener accolades highlights management message Discussion and Corporate Socialpeople power 30 tomorrow 32 34 35 team 36 38 Analysis 40 Responsibility 55 12. Education HCL Infosystems is a leading System Integrator providing end to asset library, covering all major end turnkey advanced education solutions to the schools, aspects in K12 category. HCLs institutions and universities across the country in the Govt and DigiSchool also offers the school management software the private sector. As part of HCL E2 (Education Everywhere) that fits the unique needs of the departments of the school initiative, we have designed HCL DigiSchool and HCL thus improving the overall functioning and efficiency of the DigiCampus for schools and colleges. HCLs DigiSchool system. solutions are designed and customised as per Indian school curriculum including all K12 boards. HCL DigiCampus offers a wide range of solutions keeping in mind the requirements of large campus and universities. HCLs DigiSchool will offer students an opportunity to learn Key offerings include campus infrastructure solution, according to the curriculum and improve their IT competency. university resource planning, online distance learning/ The key feature that this solution offers is the digital multimedia e-learning programme andTele education. 13. Retail HCL Retail Infrastructure and point of sale (POS) Solutions provide end-to-end business IT enablement in a complete customised form. We believe each business has unique needs and thus we consult, plan and design the Retail IT solution with our customers before we manufacture it at our state of the art, ISO 9001 and ISO14001 certified plant at Pondicherry. ? LogisticsAutomation Solution ? Connectivity Solution Key SolutionAreas of our SI retail are:- ? CRM Solution ? Call Centre and Process Outsourcing Solution ? Retail Stores Frond End Solution ? Automatic Milk Co-operativeAutomation Solution ? Retail Store Back end solution ? Mobility Solution ? Ware HouseAutomation Solution ? Rural Products and Solution Outsourcing HCL deploys its integrated e-Gov solution built on the SOA platform in a hosted model in one of the leading progressive Municipal Corporations.This will integrate all the Citizen Centric services to be delivered from one window across a spread of 200 Sq Km. Transaction based model for an urban local body, automating their complete citizen interactions while managing costs. HCL built the complete infrastructure including Datacenters, deployed applications and staffed the Citizen Services Counters for the next 10 years. HCL Infosystems Annual Report 2008-09 | 29
  29. 29. Who What Our Our vision, mission Our service Our Milestones Integratingwe are we offer manufacturing and quality support geographic 16 systems for 08 10 facilities 12 assurance 13 network 14 network 14 the future 18Integrating the future through people powerAt HCL, Human Resource is considered amongst the Company’s mostprecious asset, which is why we have laid special emphasis on everyaspect that helps in constant growth of our 5921 employees…HCL’s HR is directly aligned to its organizational and businessstrategy. Innovative practices, policies, systems and processes enableus to engage our people at all times and ensure their empowermentthrough a wide range of internal People Development Processes.Performance-linked incentives and regular training programmesensure a low attrition rate among our employees, the majority ofwhom are spread across the length and breadth of the countryincluding those based in remote locations.An intellectually-stimulating environment, with Fun@Work as itsnucleus and designed to enable our people to `Grow, Learn andOwn’ at every step of their evolution is a key driver of the Company’sgrowth.HCL’s People Power is driven by a variety of stimulating factors,which include:? Opportunity to work on different technologies with multi location exposure & latest technology? 80% of the top Management have joined straight from the campus? Opportunities to move from technical to functional to general management roles? Housing & asset building schemes for employees? Involvement of employees in all decision-making concerning their welfareAs pioneers for ESOPs since 1980s, HCL has evolved a system ofprofit-sharing with the employees that act as one of the biggestincentives to their performance, which is also regularly recognisedand rewarded.A learning organisation that encourages entrepreneurship anddemands performance management of the highest level, sums up theHR philosophy of HCL which continuously strives to innovate newprinciples and programmes to improve its HR culture. HCL Infosystems Annual Report 2008-09 | 30
  30. 30. Integrating the Integrating ourselves Awards and Financial Our Chairmans Management Report on future through with a greener accolades highlights management message Discussion and Corporate Socialpeople power 30 tomorrow 32 34 35 team 36 38 Analysis 40 Responsibility 55The Company introduced several new programmes aimed at HR ? Ajai-Ke-Saath - Coffee Connects, where employees meetdevelopment: the Chairman & Co-Founder for coffee and new ideas are brewed over hot coffee? New process of performance management with weights for ? Applause - From post-its to team dinners, everyday personal KRA and also separate measurement of enablers recognitions provide a surge in enthusiasm through peer recognition? New Career Development Programme - Stepping Stones - whereby individuals undergo one-year intensive development ? Alumni Connect - An Internet platform where alumni can program followed by impartial assessment for key positions register themselves and participate in events to stay connected with HCL? HR Relationship Managers - A pioneering and unique Going ahead, the Company plans to strive continuously to further concept in the industry where HR follows the model of strengthen its HR systems to align them even more intricately with relationship management for internal customers the ever-changing needs of the customers. HCL Infosystems Annual Report 2008-09 | 31
  31. 31. Who What Our Our vision, mission Our service Our Milestones Integratingwe are we offer manufacturing and quality support geographic 16 systems for 08 10 facilities 12 assurance 13 network 14 network 14 the future 18Integrating ourselves with a greener tomorrowA tomorrow that is safe for our childrenand the generations to follow. Atomorrow that is free of all hazardouswastes.That is the tomorrow with whichwe, at HCL, are always aspiring tointegrate through a variety ofprogrammes and ‘Go Green’ initiatives. HCL Infosystems Annual Report 2008-09 | 32
  32. 32. Integrating the Integrating ourselves Awards and Financial Our Chairmans Management Report on future through with a greener accolades highlights management message Discussion and Corporate Socialpeople power 30 tomorrow 32 34 35 team 36 38 Analysis 40 Responsibility 55HCL’s Go Green initiatives include:1 Drive for energy conservation2 Integration of environment management processes in manufacturing facilities3 Best Assured Campaign4 Green belt creation5 HCL’s Green Bag CampaignAt HCL, we are committed to continually improve the conservationof natural resources, ensure minimisation of waste & pollutants andcomply with applicable legal, regulatory and other requirementsrelevant to our products,processes and environment.HCL ecoSafe is one of our biggest initiatives as part of our drive fora greener tomorrow and an endeavour to protect the environment,health and safety of all our stakeholders. Under HCL ecoSafe policy,energy conservation has been a key area of work to reduce powerconsumption in products,while employing measures in manufacturingof products to minimise energy consumption. All HCL productshave been incorporated with Green PC features and ACPI mode forpower saving. In line with our focus on environment protection, HCL’s manufacturing facilities practice various measures to reduce power consumption by using natural light during daytime, installing different capacity DG sets that consume optimum amount of diesel as per required load. We shall remain committed in our focus towards environment protection and sustainability,moving ahead. HCL Green Bag Campaign is an initiative taken by the company to dispose of any e-waste in a 100% environment friendly manner. In order to facilitate this we have engaged all our HCL Touch centres to collect any e-waste the customer wishes to dispose off. HCL Infosystems Annual Report 2008-09 | 33
  33. 33. Who What Our Our vision, mission Our service Our Milestones Integratingwe are we offer manufacturing and quality support geographic 16 systems for 08 10 facilities 12 assurance 13 network 14 network 14 the future 18Awards & accoladesStrongly vindicating the strengths of ourbusiness model and the successful focusof our strategy, HCL has been the proudrecipient of some of the industry’s topawards and recognitions through theyears.Among the major awards and accolades that came HCL’s way during Other top-level recognitions awarded to the Company included:2008-09 were: ? Upgradation of Quality Management System ISO 9001: 2000 to? Ranked No 1 in the DQ-IDC Best Employer Survey 2009, ISO 9001:2008 standards among the IT companies in India ? Ranked among the top three Best Companies to Work, across? GoldAward in“IT &Automation Hardware” category by Frost & industry segments by BusinessToday - January,2009 Sullivan in India Manufacturing ExcellenceAward (IMEA 2008)? Awarded the “Gold Star” rating for customer satisfaction excellence in the CISCO PAL Survey? Ranked No1 company in IT services as per DQ CSA 2009? Dun & Bradstreet Rolta corporate Award 2008 for being leader in Computer Hardware & Peripherals category In a strong endorsement of his visionary strengths, the Company’s Founder Chairman & CEO, Mr. Ajai Chowdhry? Best Desktop PC Category award by ComputerActive was felicitated by Times Ascent Asia Pacific HR Congress with the “CEO with HR orientation” Award during the? EmeraldAward for best all round performance from Infocus Global HR Excellence Awards 2008-09. He was also ranked third in the Power List of 75 Most Powerful Brand Builders? Platinum Certificate of Excellence award from HDFC Standard of India and has been adjudged among ‘India Inc’s Most Life Insurance Co. Ltd in appreciation of its contribution & Powerful CEOs’ byThe EconomicTimes. efforts towards the continued success of HDFC SLI HCL Infosystems Annual Report 2008-09 | 34
  34. 34. Who What Our Our vision, mission Our service Our Milestones Integratingwe are we offer manufacturing and quality support geographic 16 systems for 08 10 facilities 12 assurance 13 network 14 network 14 the future 18Our management teamA futuristic management team with in-depth experience and high level of expertise,successfully translating the Company’s vision into a game-changing strategy, is at thecore of HCL’s business model.A look at our Management Team:AJAI CHOWDHRYChairman & CEOA visionary par excellence,Ajai Chowdhry is one of the six founder members of HCL.An engineering graduate by training, he took over thereins of HCL Infosystems, the flagship company of the enterprise, as President and CEO in 1994. Instrumental in steering the Company intoan internationally recognised corporate in the niche areas of its business, he was appointed the Chairman of HCL Infosystems in November1999. He has received various prestigious honours and accolades endorsing his outstanding capabilities, including the DATAQUEST IT Manof the Year 2007 Award, among others.J V RAMAMURTHYChief Operating OfficerThe Chief Operating Officer of HCL Infosystems, J V Ramamurthy brings to the table over three decades of exceptional expertise anddiverse industry experience. A technocrat and a man of broad vision, he has led the Company to scale new parameters of growth byspearheading its entry into a number of new verticals and partnerships.SANDEEP KANWARCFO & EVPAssociated with the Company since 1988, Sandeep Kanwar has the distinction of progressing to the position of Chief Financial Officer, in aspan of just eight years, at the young age of 35.A respected name among his colleagues and customers, he is known for his financial acumenand management skills.HARI BASKARANEVPA BE graduate and alumni of IIM - Bangalore, Hari has been instrumental in building the largest retail network for digital lifestyle products inthe country. As head of the Distribution and Marketing Services and Retail business division for HCL, he has given a new meaning to thesuccess of these operations.RAJEEV ASIJAEVPRajeev, an engineering graduate, joined HCL in 1983.With two decades of industry experience, he heads the Enterprise Solutions &Services business of the Company. HCL Infosystems Annual Report 2008-09 | 36
  35. 35. Integrating the Integrating ourselves Awards and Financial Our Chairmans Management Report on future through with a greener accolades highlights management message Discussion and Corporate Socialpeople power 30 tomorrow 32 34 35 team 36 38 Analysis 40 Responsibility 55M CHANDRASEKARANSr.VPM Chandrasekaran joined HCL in 1984.With over two decades of industry experience in sales, support and marketing, he heads the officeautomation products, HCL Infinet and CDC business for HCL.ROTHIN BHATTACHARYYACEO (HCL Security Ltd.)Rothin Bhattacharyya is the Chief Executive Officer (CEO) of HCL Security, headquartered in NOIDA India. A senior business leader, withover 24 years of business management experience, Rothin is considered a thought leader in technology & services sector. His primaryresponsibility in HCL is to expand company’s capability to lead large, complex, global businesses.GEORGE PAULEVPAs head of the Marketing function along with HCL R&D, George Paul has been pivotal in steering the Companys growth trajectory toexceptional levels of success.A graduate in Electronics & Telecommunications, he joined HCL in 1983 and is now a core member of HCLleaders.RAJENDER KUMAREVPWith over three decades of industry experience in procurement, manufacturing & channel development, Rajendra Kumar heads theCorporate Initiatives, including Quest for Excellence Program. He has been associated with the Company since 1976 and has, over theyears, become an integral member of its leadership team.VIVEK PUNEKARVP HRAn engineer by profession with over two decades of industry experience in various functions,Vivek heads the HR function for the company.Vivek, who joined HCL in 1986, is credited with innovative HR initiatives that have made HCL among the best companies to work for. HCL Infosystems Annual Report 2008-09 | 37
  36. 36. Who What Our Our vision, mission Our service Our Milestones Integratingwe are we offer manufacturing and quality support geographic 16 systems for 08 10 facilities 12 assurance 13 network 14 network 14 the future 18Chairmans message“HCL continues its relentless pursuit to bring to its customers,products and solutionson the cutting edge ICT technology. It is our endeavour to leverage our knowledge,experience and best practises to touch lives through technology in all spheres of lifeand make a difference to the citizens of our country.” - Ajai Chowdhry, Founder, Chairman & CEO, HCL Infosystems Ltd. HCL Infosystems Annual Report 2008-09 | 38
  37. 37. Integrating the Integrating ourselves Awards and Financial Our Chairmans Management Report on future through with a greener accolades highlights management message Discussion and Corporate Socialpeople power 30 tomorrow 32 34 35 team 36 38 Analysis 40 Responsibility 55Dear Stakeholders,The year gone by has witnessed a major turmoil in the global Your company continues to be the torchbearer, being the first toeconomic and political scenario, which has had an impact on the ICT bring products based on the power of new technology to Indianindustry in India as well. However, history testifies that every crisis consumers. As we venture into new categories of products wepresents opportunities and opens new avenues for development and believe that we will continue to tap into our prowess to touch livesresurgence. I believe India is witnessing a resurgence of its economy every day,in different spheres of life.and stands at an inflection point, of growth. It is projected that withinthis,the Indian ICT market is among the fastest growing in the world. Sustainable GrowthYour company HCL Infosystems, is one of the leading India facing ICT I am proud to state that your Company has also taken a leadershipcompanies, with diverse business portfolios including Products & position in adopting a policy of sustainable growth. Under the HCLServices, System Integration, Distribution & Marketing, Education & ecoSafe program we are bringing out products that areTraining & Security,each with its specific growth trajectory. environmentally friendly, programs that enable safe disposal of e-waste, reduction of carbon dioxide footprint, reducing energyIn these exciting times, your company is poised at the right place to consumption in products & internal operations, etc among variousaddress the opportunities that are being thrown up in different steps initiated.sectors. People powerThis growth requires setting up of a core ICT infrastructure that is I would like to mention that the growth and success of anycritical to the functioning of businesses and delivery of governance.An organization rests on the strong foundation of its people. YourICT infrastructure that is the backbone to keep all parts of the system company has built one of the largest multi-technology talent pools inconnected, to increase productivity levels, and provide information the ICT industry, and has nurtured a mature home-grownand intelligence“on tap”. management team to enable it to scale new heights.We are witnessing the convergence of “adjacent technologies” intothe core with emergence of concepts like integrated security & GoingAheadsurveillance solutions, mobile workforce automation solutions,electronic payment gateways, integrated command and control With all these initiatives, I am confident that as your company movessystems,and integration of the shop floor with central MIS etc.We are forward on its growth trajectory with a focused strategy, it is gearedwitnessing the emergence of an era of the “Intelligent towards making the most of the unfolding opportunities across theInfrastructure”. In this period of immense possibilities, your verticals of our presence, be it Telecom, Power, BFSI, e-Governance,company, HCL Infosystems, with over three decades of expertise in Infrastructure or,Railways,Education and Healthcare.various core technology fields, is building up vertical domain SystemIntegration practices to address the various emerging and growing On a concluding noteopportunities. In conclusion, I would like to thank you, fellow stakeholders, for your interest and constant support in HCLs progress and the faith youTouching lives have reposed in the future of your Company.Product innovations & service expansion continue to engage ourattention as we establish new relationships across the country.We arein the midst of a change where technology is enabling a mobile lifestylethat demands service on the go, anytime, anywhere. It is this With warm regards,understanding that has inspired us to conceptualise and launch HCLTouch, a 24x7 service support system spread across 4,000 towns inthe country. Ajai Chowdhry HCL Infosystems Annual Report 2008-09 | 39
  38. 38. Who What Our Our vision, mission Our service Our Milestones Integratingwe are we offer manufacturing and quality support geographic 16 systems for 08 10 facilities 12 assurance 13 network 14 network 14 the future 18Management Discussion and Analysis Overview All trends indicate that the economic slowdown is behind us and we, as a country, are poised to grow.With the government clearly spelling out its focus on taking development to the masses, today there is demand and opportunity to extend the ICT revolution beyond the metropolises of India into the real “Bharat”. Despite the global slowdown, the Indian economy is estimated to have grown at close to 6.7 per cent in 2008-09.The Confederation of Indian Industry (CII) pegs the GDP growth at 6.1 per cent in 2009-10. This scenario factors in sectoral growth rates of 2.8-3 per cent,5-5.5 per cent and 7.5-8 per cent for agriculture,industry and services respectively. HCL Infosystems Annual Report 2008-09 | 40
  39. 39. Integrating the Integrating ourselves Awards and Financial Our Chairmans Management Report on future through with a greener accolades highlights management message Discussion and Corporate Socialpeople power 30 tomorrow 32 34 35 team 36 38 Analysis 40 Responsibility 55Business outlook see the emergence of new technology transforming itself into a multi-faceted usage paradigm, leading to a rapidly technology company addressing the changing strategy and continuous market Enterprise, Small & Medium & theThe annual IT/ITeS market forecast by IDC realignment on the path of ICT market Consumer spectrum of the Indian Market.suggests that important changes are taking participants.place in the Indian market on the back of The multi-faceted HCL of today hasglobal economic meltdown. This will in The year 2009 is expected to herald the specialized verticals addressing differentturnl propel a new ‘market order’ in the beginning of a new business cycle. The segments of the technology spectrum.IT/ITeS industry. According to IDC, in issues in the short run will be productivity, Under one roof, it’s built a comprehensiveGrowth Phase I (2003-08), the domestic cost savings and customer retention. This range of capabilities, giving it a uniquemarket witnessed an unprecedented would eventually pave the way for advantage to leverage the new paradigmsgrowth, nearly tripling in market size from innovative services (for both the consumer that are emerging from a converging world.Rs. 34,000 Crore in 2003 to Rs.1,01,031 and enterprises) by leveraging the existingCrore in 2008; a CAGR of over 24%. IDC’s infrastructure so as to align it with At this point it is worth mentioning that“India Domestic IT/ITeS Market - Top 10 emerging opportunities. Players who are HCL has the distinction of being one of thePredictions for 2009” states that Growth uniquely positioned to take advantage of unique Indian ICT technology companies ofPhase II will leverage the IT infrastructure such opportunities will benefit. its scale, which has an India centricbuilt and consolidated during the first customer focus.phase. The HCL of todayGrowth Phase II is expected to commence Innovation, Transformation &from 2009 onwards. This new ‘market We are today in a world where ICT Momentum: This has been at the core oforder’ will be quite different from the technology is all-pervasive, touching every what your Company has been working on,earlier phase and will be built on the back of aspect of life. It is transforming the way we over the last several years. Innovating newnew and innovative services sought by work and live, and driving the global human products & services for the Indian Marketconsumers and enterprises alike. The community towards a flatter world,in turn and building technology frameworks, HCLtechnology behind these services, such as opening up new opportunities. is transforming itself into a Services andinfrastructure , applications and Infrastructure Design & System Integrationconnectivity would need to be completely As pioneers of modern computing in India; company. Concurrently, it continues to be aorchestrated and re-oriented in order to having created ICT hardware, software & leader in the core products business in thesupport their mass adoption. training business the, HCL is driven by a field of computing, office automation, ICT vision to bring technology solutions that infrastructure for small, medium & largeIndian domestic IT/ITeS market growth rate make a difference to the lives of people enterprises,ICT education,and ICT retail.is expected to be 16.4% over the coming in this country. This customer-focusedfive years till 2013.The Growth Phase II will strategy has paid rich dividends, with HCL The year gone by has seen your Company HCL Infosystems Annual Report 2008-09 | 41

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