CIGNEX Datamatics Webinar-Top 10 Use Cases of Alfresco-ver04-apr2013
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How Alfresco - the leader in Open Source enterprise content management solution helped organizations achieve business velocity

How Alfresco - the leader in Open Source enterprise content management solution helped organizations achieve business velocity

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    CIGNEX Datamatics Webinar-Top 10 Use Cases of Alfresco-ver04-apr2013 CIGNEX Datamatics Webinar-Top 10 Use Cases of Alfresco-ver04-apr2013 Presentation Transcript

    • Top 10 Use Cases of Alfresco toEnhance your IT EcosystemApril 4, 2013Joe TongPartner Marketing - AlfrescoHarish RamachandranVP – Global Presales & Co-FounderCIGNEX Datamatics
    • CIGNEX Datamatics Confidential www.cignex.comAgenda• About Alfresco• Top 10 Use Cases of Alfresco across industries like– Travel & Hospitality– Gaming– Manufacturing– Banking, Insurance & Retail– Healthcare– Education– Telecom, Media & Publishing• About CIGNEX Datamatics2
    • CIGNEX Datamatics Confidential www.cignex.comAlfresco Overview3
    • CIGNEX Datamatics Confidential www.cignex.comAlfresco - Overview4Alfresco is now the largest open sourcecontent management company in the worldFounded in 2005, with offices in London & AtlantaOver 3 million community downloads250+ global channel partners2,500 customers in 55 countries, including…
    • CIGNEX Datamatics Confidential www.cignex.comAlfresco - Overview5TheAlfrescoPlatformDocument ManagementCapture, share & retain corporate content, includingdocuments, video, images & graphics filesRecords ManagementEnsure governance, compliance and retention ofcompany or government recordsWeb Content ServicesAuthor, collaborate & publish to Drupal, Liferay,JBoss Portal or your custom web appEnterprise CollaborationCreate, share, collaborate, iterate & discuss content.Then publish to social channels.Open Source PlatformBuild content-rich apps and websites using RESTfulAPIs or Java & open standards like CMIS & JSR 168
    • CIGNEX Datamatics Confidential www.cignex.comUse Case #1Travel & Hospitality – Hospitality Portals for 7Hotel Brands6
    • CIGNEX Datamatics Confidential www.cignex.comHospitality Portals for 7 Hotel Brands• Challenges Faced– Improve Revenue Per AvailableRoom (RevPAR)– Emotional connection withguests– Lead time for making offers tocustomers/channel partners• Solution Highlights– Integration with DocumentManagement & Web ContentManagement– Content repository, search &access– Flexible architecture, datasecurity, multi-lingual & multi-currency support7
    • CIGNEX Datamatics Confidential www.cignex.comHospitality Portals for 7 Hotel Brands8Staging ServerContent Repository, Business Rules,Security, Workflow, Transformations,Document Lifecycle, Search, ReportsAlfresco Web Client ApplicationWeb ServerHard diskOracle 10gCMSMetadataFoldersRules etc.MediaXML filesImagesetc.System & NetworkAdministratorsUsersOracle 10gRun-TimeFSR/Web ApplicationAlfresco Run-timeInstancesStatic ContentsRESTfulWebServicesLiferay PortalFirewallAlfresco ECMSearch – Hotel, Destination, SpecialOffersECMServiceIBEServiceSocialN/WClientAPIMap &LocalAttractionVideoWTHRBeDynPortalBlogIBE WidgetImageCarouselFBTwtrFlickrPortal/Web AppsPageMgmtAuthentication&AuthorizationBlogThemeUILiferay FrameworkMini SiteManagementBenefitsIncreased RevPAR, Improved Guest Experience and Reduced TCO over 40%
    • CIGNEX Datamatics Confidential www.cignex.comUse Case #2Gaming Company – WCM & DAM Solution9
    • CIGNEX Datamatics Confidential www.cignex.comGaming Company – WCM & DAM Solution• Challenges Faced– No single data source foreffective marketing and up-selling programs, resulting inthe client managing 18newsletters– Duplication of the games assetson various sites resulting in apotential legal risk and highinfrastructure costs for hostingthem– Time consuming process forcontent approval, ratings andlegal check– Maintaining security andstability of digital asset fleetcausing strain on resources• Solution Highlights– Rich CMS with ease ofintegration to externalapplications using web servicesand Web 2.0 API– Unified Consumer Database(UCD) in Oracle 10g databasefor various targeted marketingcampaigns– Legal Risk elimination andcontent filtering based onuser’s age10
    • CIGNEX Datamatics Confidential www.cignex.comGaming Company – WCM & DAM Solution11BenefitsRich CMS experience, Control over content, Online CRM reduced spending by 40%AMC reduced from US$5 Million to US$50,000
    • CIGNEX Datamatics Confidential www.cignex.comUse Case #3Confectionary Company – Sales & Marketing Portal12
    • CIGNEX Datamatics Confidential www.cignex.comConfectionary Company – Sales & Marketing Portal• Challenges Faced– Clients’ R&D departmentresponsible for trends, insights& reports for Sales & Marketingused SAP RPM which lackedcollaborative features– Absence of workflowfunctionalities– Difficulty in managing accessrights– Decentralized content leadingto higher maintenance andoverheads• Solution Highlights– Integrated collaborativeresearch portal by integratingAlfresco & Liferay with SAPRPM– Custom slide viewer– Easy document & metadatasearch– Document image conversion– Workflow, access rights,content & page management13
    • CIGNEX Datamatics Confidential www.cignex.comConfectionary Company – Sales & Marketing Portal14BenefitsWorkflow, Search, Collaboration, Richer User Experience, Security (Access rights)
    • CIGNEX Datamatics Confidential www.cignex.comUse Case #4Online University – Learning Management System15
    • CIGNEX Datamatics Confidential www.cignex.comOnline University – Learning Management System• Challenges Faced– Disparate content platforms, 19learning management systemsacross business units• Lost opportunity of contentreusability• High maintenance cost due toproprietary and home grownsystems• Convert disparate formats tothe PDF, Doc etc.• Integrate with the standardLMS, Portal applications• Able to store high qualityimages and videos– Interoperability with rich userinterface• Solution Highlights– Specialized content and contenttransformation workflow withfolder based rules and actions– Automatic version control,Inline preview, Live pageediting & scheduling– SEO, Multi-tier search16
    • CIGNEX Datamatics Confidential www.cignex.comOnline University – Learning Management System17BenefitsStandardized universal content model, Integration flexibility, Scalability
    • CIGNEX Datamatics Confidential www.cignex.comUse Case #5Insurance Sector - Knowledge Management Portal18
    • CIGNEX Datamatics Confidential www.cignex.comInsurance Sector - Knowledge Management Portal• Challenges Faced– No centralized application formanaging their businessdocuments internally leading tochallenges like• Low productivity• High manual operations• Low security and highvulnerability duringprocessing• Solution Highlights– Integrated collaborativeKnowledge Management Portalby integrating Alfresco• Document Approval Workflow– Document tagging withAdvanced search– Drag n drop documentcreation– Browser plugin to uploadcontent from web• User Permission, Security &Administration– LDAP authentication– External users registrationworkflow19
    • CIGNEX Datamatics Confidential www.cignex.comInsurance Sector - Knowledge Management Portal20BenefitsCentralized document approval workflow, User administration,Auto alerts for documents processed,Cost reduction across licenses, maintenance & support
    • CIGNEX Datamatics Confidential www.cignex.comUse Case #6County Portal for Citizens21
    • CIGNEX Datamatics Confidential www.cignex.comCounty Portal for Citizens• Challenges Faced– High cost of license (AMC) andmaintenance of the portal– Upgrades were time consumingand complex• Low efficiency• Poor speed of rolling outchanges / information tocitizens• Solution Highlights– Custom migration tool whichenabled automating 98%+ ofcontent / data migration– Integration with externalsystems including SAP, Filenet,Elavon Payment gateway andRecware– Single Sign On (SSO) and in-lineediting of Alfresco web contentfrom portal interface22
    • CIGNEX Datamatics Confidential www.cignex.comCounty Portal for Citizens23BenefitsEnhanced content management with UI functionalities,Administrative features for user management roles and permissions, RSS & email alerts
    • CIGNEX Datamatics Confidential www.cignex.comUse Case #7Semiconductor Company – WCM/CMS Portal24
    • CIGNEX Datamatics Confidential www.cignex.comSemiconductor Company – WCM/CMS Portal• Challenges Faced– Absence of a workflowfunctionality to approve andpublish content– Multisite data centers causinghigh cost structure (duplicationof infrastructure)– Content publish transmissionwas not guaranteed,necessitating the user toconfirm transaction bymanually checking the website• Solution Highlights– Integrating legacy systems withthe Alfresco CMS– Roll out new CMS features suchas:• Import/Export metadata inspreadsheet• Akamai cache purge indeployment• Advance search for WCM– Migration of all the applicationsand data, across 14 sites, on anas-is basis from Documentumto Alfresco WCM by using ourMigration Toolkit25
    • CIGNEX Datamatics Confidential www.cignex.comSemiconductor Company – WCM/CMS Portal26BenefitsMigrated 14 website (8 regional sites) with 40 GB data from Documentum,Easy to to roll-out web content with an integrated workflow, TCO reduced by 80%
    • CIGNEX Datamatics Confidential www.cignex.comUse Case #8Healthcare Company – Staffing Workflow Solution27
    • CIGNEX Datamatics Confidential www.cignex.comHealthcare Company – Staffing Workflow Solution• Challenges Faced– Poor operational efficiency &productivity due to semi-automated system• Ineffective cross checking ofcredentials ormiscommunication amongvarious team members / users– Expensive – high cost of licenseand maintenance• Solution Highlights– Use of Liferay Wiki to store theDossiers– Integration with Documentumto store the Dossier Requests –Rest based services wereinvoked in Liferay to store therequest in Documentum.– Alfresco system -FIDO28
    • CIGNEX Datamatics Confidential www.cignex.comHealthcare Company – Staffing Workflow Solution29RightFax(Scanned Images)Alfresco(CIFS)ImscanIRISPostGreSQL SANIBM/Lotus eforms ServerAlfresco WebServerViewOneProMigrated DocumentsDatabase,Metadata ContentRepositoryMetadataAlfresco WebServerViewOneProWorkflows User 1 Workflows User nBenefitsFlexible ECM leading to increased efficiency & accuracy in recruitment and staffingOver 70% savings by eliminating vendor lock-in
    • CIGNEX Datamatics Confidential www.cignex.comUse Case #9Auto Parts Company – Contract Management Solution30
    • CIGNEX Datamatics Confidential www.cignex.comAlfresco based Contract Management Solution• Challenges Faced– No centralizedapplication/solution formanaging business agreementsleading to challenges such as• Low productivity– Lack of central repository ofagreements/contracts forsuppliers/vendors– Absence of internal approvalworkflow as per policies andguidelines• High manual operations– No workflow processresulting in high amount oferrors• Low security– High vulnerability risksduring manual transfer ofagreements to multiplevendors• Solution Highlights– Contract Approval Workflow• Contract drafting, Advancedsearch• Drag n drop contract creationand Bulk upload for legacycontract– User Permission, Security &Administration• LDAP authentication forinternal users and Secure loginfor external users• Role based login statistics• Multi-level security forcontract approval31
    • CIGNEX Datamatics Confidential www.cignex.comAlfresco based Contract Management Solution32Migrated 100K+ legacy contracts with500+ suppliers & 50+ internal users
    • CIGNEX Datamatics Confidential www.cignex.comUse Case #10Medical Company – Drupal & Alfresco WCM Solution33
    • CIGNEX Datamatics Confidential www.cignex.com• Challenges Faced– Site performance while data sync & import– Content mapping among the different domains• Solution Highlights– Integration with Document Management & Web Content Management– Content repository, search & access– Flexible architecture, data security, multi domain -central admin support34Medical Company – Drupal & Alfresco WCM Solution
    • CIGNEX Datamatics Confidential www.cignex.comMedical Company – Drupal & Alfresco WCM Solution35BenefitsHigh Site Performance and Operational Efficiency with integration ofDocument Management and Web Content ManagementAlfrescoShareAlfrescoServicesUser & Group ManagementAuthenticationContent ManagementWork FlowCMISServicesContent CMIS QueriesAlfrescoRepositoryContentCreatorDrupalUserInterfaceDrupalAdminUIView, Article, BlogsView IssuesView MagazinesCMISServicesManageContents ContentDrupal DBWebsiteUserCMSCallCMSResponseDrupal CMSAlfresco ECM
    • CIGNEX Datamatics Confidential www.cignex.comAbout CIGNEX DatamaticsA subsidiary of Datamatics Global ServicesLimited36
    • CIGNEX Datamatics Confidential www.cignex.comWhat Does CIGNEX Datamatics Do?37Since 2000, delivering Open Sourcesolutions for the enterprise throughadoption and integration to:• Address business goals• Increase business velocity• Lower the cost of doing business• Reduce TCO• Gain competitive advantagePortalSolutions ContentSolutionsBig DataSolutions400+ implementations worldwide across industries
    • CIGNEX Datamatics Confidential www.cignex.comWhere We Can Help You38SOLUTIONSManaged Cloud Services  Develop • Deploy • ManageVAR/Annual Product Subscription  Liferay • Alfresco • Cloudera Hadoop • MongoDBExtended Development Center  Center of ExcellenceUI • Development • Integration • Customization • Migration • Testing • Training • Support (24*7)User eXperiencePlatformPortals Liferay, Drupal, JBoss,ZK, HTML5,MuleSoft• Intranet• Extranet• EAI• SOA• SocialCollaboration• Mobile PortalsEnterprise ContentManagementContentAlfresco, Adobe CQ,Drupal, Magento,JBoss, Moodle, Ephesoft,Liferay• WCM• DM• RM• CMS• DAM• e-Commerce• e-Learning• ERP• ImagingSolutionsSERVICESMaking Data WorkBig Data Hadoop, MongoDB, Neo4j,Flume, HiveSolr, Pentaho, Jaspersoft• Analytics• Mobile• Social• Web• Real-time• DW - BI• Log Processingand Analysis• EnterpriseSearch
    • CIGNEX Datamatics Confidential www.cignex.comAlfresco Expertise at CIGNEX Datamatics39Brief SnapshotTeam Size : 50+ Projects : 80+• Alfresco Platinum Partner (US) & Gold Partner (RoW)• 2010 - Alfresco Partner of the Year Award• 2008 - Best North American implementation of theyear• 2007 - WCM implementation of the year• Authored 4 Alfresco Books• Community Contributions• Conduct Alfresco trainings worldwide• Developed Accelerators & frameworks• Toolkit: Migration from Documentum• Contract Management Solution• Smart Document Processing SolutionAlfresco APAC Partner of theYear, 2010Alfresco North America Partnerof the Year, 2010
    • CIGNEX Datamatics Confidential www.cignex.com 40Alfresco ImplementationsIndustryHealthcare High Tech Telecom, Media,EntertainmentBFSIEducation Government Travel &HospitalityDocumentManagementRecordManagementWeb ContentServicesEnterpriseCollaborationContent IntegrationAnd ServicesIntegrationsApplicationsSolutionsDM, WCM, DAM, RMPortals, Workflow, Contract Management System, Smart Document ProcessingLegacy &ProprietaryApplications
    • Making Open Source WorkFor any queries please contact : info@cignex.comThank You. Questions?