C A S E S T U DY
A Multinational FMCG Company
INDUSTRY: Food & Beverages
PRODUCT: Skelta BPM.NET
The Customer is a Multinational FMCG Company in the Food & Beverages segment with operations in several
countries and India. The Indian operations of are driven through multiple companies and each company is
responsible for one or more business units. Every business unit also has marketing units and other
As a part of its organization strategy, the Customer adopts centralized budget management with integrated
budgets for capital acquisitions for all business units. The Customer had implemented a custom built application
for Capital Acquisition Requests (CAR). A centralized Intranet application, this system was used to manage
approvals of all capital acquisition requests within each Business Unit (BU). CAR approvals were routed based on
an authority matrix for spend type, amount, and whether the expenses was planned or unplanned.
The Customers application had inbuilt inflexibilities – it could not support changes in CAR policies for approval
limits, new spend types, changes in process and changes in hierarchy. Retrieval of prior approvals and storage of
documents were not simple. The application did not provide for easy tracking of CAR requests through the
approval process. The system did not provide for visibility and transparency in the approval process.
The system was also not easily scalable – new business units and marketing units could not be added without
The biggest drawback of the current system was the inability to quickly define and implement new processes or
changes in existing processes for CAR. For example, any modifications to the authority matrix for authority limits
or approver roles could not be implemented without new coding.
Because of these disadvantages, the system had not been implemented across all business units in India – a
factor that led to delays in approval of capital expenditure in these units.
The Customer decided to replace its current application with a new CAR Online Approval system built on Skelta
SharePoint Accelerator and hosted on the Customers SharePoint Portal Server deployed on a small server farm.
The Skelta CAR Online Approval system was designed with these performance characteristics:
Number of Users: Support for up to 25,000 users
Process 37 requests per second (including 5 searches per second)
SharePoint Portal Server extended document management characteristics to the CAR system with the ability to:
Index 5 documents per second
Store up to 100,000 documents
Index up to 1 million documents
Host up to 10,000 team and personal sites
Host up to 5 portal sites (using shared services)