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Skelta BPM - OEM case study
 

Skelta BPM - OEM case study

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A global provider of enterprise software applications and services offers an innovative suite of software solutions targeted towards process manufacturers,and this includes an ERP (Enterprise Resource ...

A global provider of enterprise software applications and services offers an innovative suite of software solutions targeted towards process manufacturers,and this includes an ERP (Enterprise Resource Planning), SCM (Supply Chain Management) and MES (Manufacturing Execution System) offering for the mid-market.
The company offers a BPM module as an extension and a common platform to the ERP, SCM and MES offering of the company. Skelta BPM is embedded within the BPM module for context based process enablement, and works closely with the ERP, SCM and MES product offerings.

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    Skelta BPM - OEM case study Skelta BPM - OEM case study Document Transcript

    • C A S E S T U DY Skelta BPM enables human and document centric process OVERVIEW management for a Global Software Company's customers LOCATION: USA INDUSTRY: Enterprise Software (Manufacturing) PRODUCT: Skelta BPM A global provider of enterprise software applications and services offers an innovative suite of software solutions targeted towards process manufacturers, and this includes an ERP (Enterprise Resource Planning), SCM (Supply Chain Management) and MES (Manufacturing Execution System) offering for the mid-market. SITUATION Compliance Requirement n The company offers a BPM module as an extension and a common platform to the ERP, n & Document Centric Process Support Human SCM and MES offering of the company. Skelta BPM is embedded within the BPM module Process-centric Enterprise Application n for context based process enablement, and works closely with the ERP, SCM and MES extensions product offerings. SOLUTION Web-based platform n THE SITUATION n in human workflows Strength Role-based task assignments n When planning for the BPM module, the company wanted to address these key market needs: nKPIs BAM/ Compliance Requirement: Customers of the company needed to comply with strict statutory and nembeddable controls 100% industry regulations and show evidence of compliance on demand. For example, Food & Beverage, n task delivery channels Multiple Healthcare, Pharmaceuticals, Aerospace and Defense industry customers need approvals from authorities at different stages in their operations and the management of these approval processes is BENEFITS cumbersome and expensive when out of control. n process cycle time Reduced Increased efficiency & productivity n Human & Document Centric Process Support: Customers of the company wanted to automate n audit trail Extensive these manual and error prone human and document centric processes to increase transparency, visibility n modifications on the fly Process & efficiency, and thereby mitigate process risk and non-compliance. Example areas include Procure-to- Pay (P2P) and Order-to-Cash (02C) processes in which documents often need to go through several rounds of collaborative approvals before final resolution. Such approvals, often carried out via email and tracked in spreadsheets are difficult to control and manage. Process-centric Enterprise Application extensions: Instead of customizing existing software like the ERP, SCM or MES systems to fit a specific business process, customers expressed a need to build process centric applications that had touch-points with existing software. Examples included Procurement, Requisitions, Work Order Management, Parts Fulfillment, Quality Control, Production Processes, Maintenance Processes, Supply Chain Processes, and IT Processes. After a market scan, the company decided to collaborate with a BPM vendor to embed process functionality into the Enterprise applications. The company's product suite is built on the Microsoft Platform and typically targets the small to mid-size process manufacturing market. The company was looking for a Microsoft platform based embeddable BPM product that was full featured, integrated with the company's product suite and be well suited for the mid-tier market.
    • THE SOLUTION The company evaluated several BPM vendors for vertical market exposure, ease of use, feature-set, success stories, technology platform, capability to be embedded seamlessly, usability and total cost of ownership. Skelta BPM scored highly on all the expectations. ABOUT SKELTA BPM The capabilities of Skelta BPM which influenced the company's decision were: Skelta BPM is an enterprise class Business ! The 100% web-based platform which enables consumption of all its components, including the process modeling Process Management (BPM) platform that environment, in a browser without any local installations giving its users true anytime, anywhere process design eliminates the risk of process initiatives, capabilities. enables communication amongst all process ! Strength in human workflows offering sophisticated task management and delivery with support for more than 50 stakeholders and drives innovation by task allocation patterns thus encompassing needs of most common scenarios around various human workflow needs. fostering business ownership. Skelta BPM empowers business analysts to quickly build ! Flexible role based task assignments and reassignments for the elimination of bottlenecks and achieving service levels. end-to-end, feature rich, process centric, ! Deep integration with Microsoft technologies such as Office, SharePoint, BizTalk and Outlook, and with the company's composite business applications using a software allowing customers to leverage their existing technology investments. web interface. Skelta BPM enables quick ! 100% embeddable controls for process modeling, analysis, execution, work queues and BAM, enabling users to automation and improvement of processes manage and control processes within existing software. without any coding. ! Powerful Business Activity Monitoring (BAM), with the ability for business users to develop Key Performance Skelta BPM components support every step Indicators, empowering them to monitor and manage mission critical business processes. in the lifecycle of a process based ! Multiple delivery channels like Outlook, Web, Interactive Voice Response (IVR), Short Message Service (SMS), application, namely – Envision & Model, Instant Messaging (IM), and Personal Digital Assistants (PDAs) to notify process participants and enable task Execute & Deploy, Optimize & Analyze and completion and management. Manage & Operate. The company has extended Skelta BPM for its use – for example, additional interfaces have been built to For more information about Skelta BPM, visit work-lists and tasks, custom Skelta Process activities have been made available for designers to add to www.skelta.com steps to processes for interaction with company's product suite, and toolkits have been built for rapid development of certain user interface components. BENEFITS Innovation Center: The Skelta partnership has benefitted the company in several ways. The company now offers a Salarpuria Touchstone comprehensive BPM solution, with end to end process management capabilities ranging from process Sarjapur Outer Ring Road, design to execution and reporting, that integrates with the ERP, SCM and MES products. Bangalore - 560087, India The new module has been purchased and installed by several customers, who can rapidly design and Tel (India): +91 80 4060 2600 deploy their own solutions by either using the BPM platform or by using company's process templates as Tel (USA): +1 678 306 4110 starting points. The Skelta Process Modeler can be accessed and used by advanced business users for Email: sales@skelta.com modifications to processes on the fly. With Skelta BAM, business users have complete control over Web: www.skelta.com process execution through real-time notifications of exceptions / process violations and ability to make business level decisions in response. The company reports that the process management capabilities have benefitted its customers in a number of ways: ! Faster approval and decision processes leading to reduced process cycle times. ! Reduced cost through increased processing efficiency and productivity. ! Identification and removal of bottlenecks through extensive reporting and monitoring capabilities. ! Compliance requirements are met since extensive audit trail is maintained for every instance of the initiated process. Skelta is a ‘Gartner - Cool Vendor’ for BPM, 2009 © 2002 - 2009 Skelta Software. All rights reserved. All trademarks are the property of their respective owners.