SOA & Change

Why do people resist change? “ People Don’t Hate Change, They Hate How You’re Trying to Change Them” Michael T. Kanazawa

What Causes Resistance? Uncertainty, confusion, trust, job security, WIIFM (“What’s in it for me?”)

What Causes Resistance? Working across silos, Doing things differently then we always have

Plan for Change John Kotter’s 8 Steps to Change

Step 1 – Establish Urgency Build Strong Business Case Promote Future State

Step 2 – Form Powerful Guiding Coalition Secure Strong Executive Sponsorship Build team of change agents

Step 3 – Create a Vision Create SOA Roadmap Clearly define life in the Future State

Step 4 – Communicate Vision Communicate Roadmap & Future State Use all means of communication, talk in their language

Step 5 – Empower others to act on Vision Engage middle managers Share accountability and responsibility

Step 6 – Plan for and create short-term wins Start small and manageable Deliver early and often, incremental steps

Step 7 – Improve and Produce more Change Apply lessons learned Leverage services from previous steps

Step 8 – Institutionalize new approaches Governance Show business benefits, metrics

Key Take Away If they don’t know where they are going…. Any road will take them there!