Managing Change in a Business Transformation Environment

Managing Change in a Business Transformation Environment Mike Kavis Kavis Technology Consulting

Transformational Initiatives Service-Oriented Architecture (SOA) Business Process Management (BPM)

Top 10 Reasons why SOA Initiatives Fail

1. Fail to explain the business value of SOA

2. Underestimate the impact of organizational change

3. Fail to secure strong executive sponsorship

4. Attempt to do SOA “on the cheap”

5. Lack the required skills to deliver SOA

6. Poor project management

vs 7. Think of SOA as a project not an architecture

8. Underestimate the complexity of SOA

Source: Web Layers 9. Fail to implement and adhere to SOA governance

10. Let the vendors drive your architecture

Case Studies Property of Kavis Technology Consulting Permission required for reuse
Catalogue Retailer
30 year old mainframe systems
No online presence
Lacked internal skills
Solution
Hired .Net developers to build UI
Extended mainframe through integration layer
Substantially improved revenue w/ecommerce

Case Studies Property of Kavis Technology Consulting Permission required for reuse
Loyalty Marketing Company
Outdated business processes
Slow order cycles
Declining customer satisfaction
Solution
Invested in BPMS tools and process reengineering
Built new composite UI and extended legacy
Tapped into BI tools
Huge cost savings and revenue increases

Why do people resist change? “ People Don’t Hate Change, They Hate How You’re Trying to Change Them” Michael T. Kanazawa

What Causes Resistance? Uncertainty, confusion, trust, job security, WIIFM (“What’s in it for me?”)

What Causes Resistance? Working across silos, Doing things differently then we always have

Plan for Change John Kotter’s 8 Steps to Change

Step 1 – Establish Urgency Build Strong Business Case Promote Future State

Step 2 – Form Powerful Guiding Coalition Secure Strong Executive Sponsorship Build team of change agents

Step 3 – Create a Vision Create SOA Roadmap Clearly define life in the Future State

Step 4 – Communicate Vision Communicate Roadmap & Future State Use all means of communication, talk in their language

Step 5 – Empower others to act on Vision Engage middle managers Share accountability and responsibility

Step 6 – Plan for and create short-term wins Start small and manageable Deliver early and often, incremental steps

Step 7 – Improve and Produce more Change Apply lessons learned Leverage services from previous steps

Step 8 – Institutionalize new approaches Continue to mature Governance Model Show business benefits, metrics

Key Take Away If you don’t know where they are going…. Any road will take you there!

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Managing Change in a Business Transformation Environment

by Mike Kavis on Nov 07, 2008

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Managing Change in a Business Transformation Environment — Presentation Transcript