Managing Change in a Business Transformation Environment Mike Kavis Kavis Technology Consulting

Transformational Initiatives Service-Oriented Architecture (SOA) Business Process Management (BPM)

Top 10 Reasons why SOA Initiatives Fail

1. Fail to explain the business value of SOA

2. Underestimate the impact of organizational change

3. Fail to secure strong executive sponsorship

4. Attempt to do SOA “on the cheap”

5. Lack the required skills to deliver SOA

6. Poor project management

vs 7. Think of SOA as a project not an architecture

8. Underestimate the complexity of SOA

Source: Web Layers 9. Fail to implement and adhere to SOA governance

10. Let the vendors drive your architecture

Case Studies Property of Kavis Technology Consulting Permission required for reuse Catalogue Retailer 30 year old mainframe systems No online presence Lacked internal skills Solution Hired .Net developers to build UI Extended mainframe through integration layer Substantially improved revenue w/ecommerce

Catalogue Retailer

30 year old mainframe systems

No online presence

Lacked internal skills

Solution

Hired .Net developers to build UI

Extended mainframe through integration layer

Substantially improved revenue w/ecommerce

Case Studies Property of Kavis Technology Consulting Permission required for reuse Loyalty Marketing Company Outdated business processes Slow order cycles Declining customer satisfaction Solution Invested in BPMS tools and process reengineering Built new composite UI and extended legacy Tapped into BI tools Huge cost savings and revenue increases

Loyalty Marketing Company

Outdated business processes

Slow order cycles

Declining customer satisfaction

Solution

Invested in BPMS tools and process reengineering

Built new composite UI and extended legacy

Tapped into BI tools

Huge cost savings and revenue increases

Why do people resist change? “ People Don’t Hate Change, They Hate How You’re Trying to Change Them” Michael T. Kanazawa

What Causes Resistance? Uncertainty, confusion, trust, job security, WIIFM (“What’s in it for me?”)

What Causes Resistance? Working across silos, Doing things differently then we always have

Plan for Change John Kotter’s 8 Steps to Change

Step 1 – Establish Urgency Build Strong Business Case Promote Future State

Step 2 – Form Powerful Guiding Coalition Secure Strong Executive Sponsorship Build team of change agents

Step 3 – Create a Vision Create SOA Roadmap Clearly define life in the Future State

Step 4 – Communicate Vision Communicate Roadmap & Future State Use all means of communication, talk in their language

Step 5 – Empower others to act on Vision Engage middle managers Share accountability and responsibility

Step 6 – Plan for and create short-term wins Start small and manageable Deliver early and often, incremental steps

Step 7 – Improve and Produce more Change Apply lessons learned Leverage services from previous steps

Step 8 – Institutionalize new approaches Continue to mature Governance Model Show business benefits, metrics

Key Take Away If you don’t know where they are going…. Any road will take you there!